# Send your ticket buyers to Laylo | Ticket Fairy Guides

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2. [Guides](https://www.ticketfairy.com/guides)
3. Send your ticket buyers to Laylo

Integrations

# Send your ticket buyers to Laylo

Artists and promoters who message their fans through Laylo connect it to a brand once. Every paid ticket order across that brand's events then reaches your Laylo account, so the fans who bought are in the audience for your next drop.

Connect Laylo to a brand with the webhook link from your Laylo account, and each paid ticket order on that brand's events sends the buyer, their order and their marketing choice to Laylo.

For:  Adding the fans who buy your tickets to your Laylo audience

Takes:  4 minutes

- [Open the Laylo card](#step-1)
- [Copy your Laylo webhook link](#step-2)
- [Paste the link into the Laylo card](#step-3)
- [Save the link](#step-4)
- [The order details Laylo receives](#step-5)
- [Check the first buyer arrived](#step-6)

## Before you start

- You're an owner or admin of the brand. If the Laylo card is missing from **Integrations**, ask an owner or an admin.
- You have a Laylo account and can copy its webhook link.

1. ## Open the Laylo card

   Open your brand, select **Integrations** and scroll to **Purchase & sign-up capture**.
          ![Ticket Fairy Laylo card on the Integrations page, with the Laylo webhook URL field, Show and Save, marked Not connected](https://www.ticketfairy.com/embeds/posters/marketing-brand-integrations--laylo.png)    Brand, Integrations, Purchase & sign-up capture.
2. ## Copy your Laylo webhook link

   In your Laylo account, copy the full webhook link Laylo gives you.

   **Note:** The link starts with https and carries your Laylo token, which is why the card hides it as you paste.
3. ## Paste the link into the Laylo card

   Paste the link into **Laylo webhook URL**.

   **Tip:** Select **Show** to check the whole link went in.
4. ## Save the link

   Select **Save**. The card changes to **Connected** and "Laylo saved." appears.

## The order details Laylo receives

Each ticket order on the brand's events goes to Laylo once, after it is paid. Laylo receives the buyer's name, email, phone number and billing address, the order number, currency and total, and the event's name and date.

**Note:** Ticket Fairy sends the order after the payment is taken, so Laylo never slows a buyer's checkout.

5. ## Check the first buyer arrived

   Buy a test ticket with an email address you control, then look for that buyer in your Laylo account.

   **Note:** Laylo receives the orders paid after you save the link. Buyers who paid before then aren't sent.

## Try these steps on your own event

Create a free account, build your event and follow the steps above in your own dashboard. It takes a few minutes and you do not need to book a sales call.

    Your email address    [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

No setup fees. No required monthly ticketing fee. No credit card required.

## Or have it done for you

Fai can save or remove the Laylo link on a brand, and she asks for your approval before each change. The link carries your Laylo token, so paste it into the Laylo card yourself and ask Fai to open the page.

### In your dashboard, with Fai

Open Integrations for \<BRAND NAME\> so I can connect Laylo

## Let Fai do it for you

Fai works inside your Ticket Fairy dashboard. Create your account, open Fai and paste the prompt above.

   [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

No setup fees. No required monthly ticketing fee. No credit card required.

## Turn Laylo off

1. ### Clear the Laylo link

   On the Laylo card, delete the link in **Laylo webhook URL**, then select **Turn off**.
2. ### Confirm turning Laylo off

   Select **Turn off** in the confirmation. The card changes to **Not connected**.

   **Note:** Ticket Fairy stops sending new orders, and the fans already in Laylo stay there. Paste the link again to turn it back on.

Fai can turn Laylo off for a brand after you approve the change.

### In your dashboard, with Fai

Turn off Laylo on \<BRAND NAME\>, and ask me before you save it

## Questions you might have

Why won't the Laylo card save my link?:  "That doesn't look like a valid Laylo webhook URL. Paste the full https://…laylo.com/…?token=… link from your Laylo account, or leave it blank to turn the sync off." means the pasted text is not a complete Laylo link. Copy the whole link from your Laylo account again, starting with https, and paste it over what is in the field.

Does Laylo get buyers who didn't agree to hear from me?:  Yes. Every paid order goes to Laylo with the buyer's checkout answer about hearing from your brand. Laylo receives that same answer for text messages, even when the buyer answered the separate text-message question differently.

Does a refund reach Laylo?:  No. Laylo receives each order once, when it is paid, and a later refund or cancellation is not sent.

Can I send one event's buyers to Laylo and not the others?:  No. Laylo is set for the whole brand, so every event on that brand sends its paid orders to the same Laylo account.

Why can't I see the Laylo card?:  The Laylo card shows for brand owners and admins. A marketing team member sees **Integrations** without it, so ask an owner or an admin to paste the link.

Why does the Laylo card say someone else changed it?:  "Someone else changed this while you were editing." means a teammate saved the Laylo card while you had it open. Select **Load latest** to see what they saved before you save yours.

## Still have a question?

Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself.

   [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome)

No setup fees. No required monthly ticketing fee. No credit card required.

## Related guides

- [More ways to use Ticket Fairy](https://www.ticketfairy.com/event-ticketing/marketing-platform-integrations)
- [Send your ticket buyers and orders to Hive](https://www.ticketfairy.com/guides/send-your-ticket-buyers-and-orders-to-hive)
- [Sync your ticket buyers to Mailchimp](https://www.ticketfairy.com/guides/sync-buyers-to-mailchimp)
- [Can ticket buyers join your email list automatically?](https://www.ticketfairy.com/guides/add-ticket-buyers-to-your-email-list)
- [Email the people who bought tickets to your event](https://www.ticketfairy.com/guides/email-your-buyers)
- [Every Ticket Fairy guide](https://www.ticketfairy.com/guides)

## Do this on your own event

Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call.

  [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

## Sell tickets with Ticket Fairy

Everything in these guides is in your dashboard from the day you sign up.

- Set up your event in minutes
- Free events are free
- Fai, your co-pilot, is built in

 [Create a free account](https://manage.ticketfairy.com/welcome)

No setup fees. No required monthly ticketing fee. No credit card required.

## See it on a call

Book a demo and we will show you how Ticket Fairy handles your kind of event.

 [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/event-ticketing/marketing-platform-integrations)

### Tips for selling more tickets

Practical advice from organisers who sell out, and every new guide as it is published.

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This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)