--- title: "Set quiet hours and a weekly marketing limit for your events | Ticket Fairy Guides" description: "Choose the hours when marketing texts wait instead of waking your fans, how many marketing messages a week your team can send before the checks warn you, and whether Fai suggests messages for your events." canonical: "https://www.ticketfairy.com/guides/set-quiet-hours-and-a-weekly-marketing-limit" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Set quiet hours and a weekly marketing limit for your events Email, SMS and marketing # Set quiet hours and a weekly marketing limit for your events A text announcing a lineup at midnight, or a fourth offer in one week, is how fans end up unsubscribing. Quiet hours hold marketing texts until morning where your fans are, and a weekly limit warns your team before the same fans hear from you too often. Choose the hours when marketing texts wait instead of waking your fans, how many marketing messages a week your team can send before the checks warn you, and whether Fai suggests messages for your events. For: Brand teams deciding when and how often fans hear from them Takes: 3 minutes - [Open Sending preferences](#step-1) - [Choose when quiet hours start](#step-2) - [Choose when quiet hours end](#step-3) - [Enter your weekly marketing limit](#step-4) - [Turn Fai's suggestions on or off](#step-5) - [Select Save preferences](#step-6) ## Before you start - You're an owner, an admin or a marketing team member of the brand, and the brand is verified. Messaging is part of every plan. 1. ## Open Sending preferences Go to your brand, select **Messaging**, then **Settings**. **Sending preferences** holds quiet hours, the weekly limit and Fai's suggestions. ![Ticket Fairy Sending preferences with quiet hours from 20:00 to 09:00, three marketing messages per week and Suggestions from Fai on](https://www.ticketfairy.com/embeds/posters/marketing-messaging-suite--sending-preferences.png) Messaging, Settings, Sending preferences. 2. ## Choose when quiet hours start Choose a time in **Quiet hours start**. Quiet hours start at 20:00 until you change them. 3. ## Choose when quiet hours end Choose a time in **Quiet hours end**. Quiet hours end at 09:00 until you change them. **Note:** Quiet hours run in the event's own time zone, or in each fan's own time zone for a text to everyone who agreed to your texts. A marketing text due inside quiet hours waits and goes out when they end. 4. ## Enter your weekly marketing limit Enter a number from 1 to 21 in **Marketing messages per week**. The limit starts at 3. **Note:** **Before you send** warns you when your fans have already had this many marketing messages in the last 7 days. The warning does not stop the send. 5. ## Turn Fai's suggestions on or off Turn **Suggestions from Fai** on or off. While it is on, Fai prepares suggested messages on For you for your team to review. 6. ## Select Save preferences Select **Save preferences**. The dashboard confirms that your preferences are saved, and they apply to every event on the brand. **Tip:** Select **Undo changes** before saving to go back to what is saved. ## Try these steps on your own event Create a free account, build your event and follow the steps above in your own dashboard. It takes a few minutes and you do not need to book a sales call. Your email address [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Or have it done for you Fai, the assistant inside your dashboard, can show your quiet hours, weekly marketing limit and whether her suggestions are on, and change any of them. She shows you the change and asks you to approve it before she saves. ### In your dashboard, with Fai Hold marketing texts between 9pm and 10am and warn me after 2 marketing messages a week ## Let Fai do it for you Fai works inside your Ticket Fairy dashboard. Create your account, open Fai and paste the prompt above. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Questions you might have Do quiet hours hold back emails or event information texts?: No. Quiet hours hold marketing texts only. Emails, and texts about an event a person has tickets for, go at the time you send or schedule them. What happens to a marketing text scheduled inside quiet hours?: It waits and goes out when quiet hours end in the event's time zone. The schedule dialog and **Before you send** both say so before you confirm. A text to everyone who agreed to your texts goes to each fan when quiet hours end in their own time zone. Does the weekly limit stop a message going out?: No. It shows a warning under **Check this**, and you decide whether to send. What if a teammate changed the preferences at the same time?: Your changes stay in the form and the dashboard tells you a teammate saved first. Select **Load their version** to see theirs, or save again to keep yours. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/emails-to-buyers) - [Email or text your fans and ticket holders from your brand](https://www.ticketfairy.com/guides/email-or-text-your-fans-and-ticket-holders) - [Get your own text number for marketing texts about your events](https://www.ticketfairy.com/guides/get-your-own-text-number-for-marketing-texts) - [Review the messages Fai suggests for your events](https://www.ticketfairy.com/guides/review-the-messages-fai-suggests-for-your-events) - [Create extra landing pages for your event](https://www.ticketfairy.com/guides/create-extra-landing-pages-for-your-event) - [Add your own words to the ticket confirmation email](https://www.ticketfairy.com/guides/add-your-own-words-to-the-confirmation-email) - [Show your sponsors on your tickets and event page](https://www.ticketfairy.com/guides/show-your-sponsors-on-your-tickets-and-event-page) - [Email the people who bought tickets to your event](https://www.ticketfairy.com/guides/email-your-buyers) - [Design the look of the emails about your events](https://www.ticketfairy.com/guides/design-the-look-of-your-brands-emails) - [Reuse email, text and gift certificate templates across your events](https://www.ticketfairy.com/guides/reuse-email-text-and-gift-certificate-templates) - [Manage one event's emails and texts in Messaging](https://www.ticketfairy.com/guides/manage-one-events-emails-and-texts-in-messaging) - [Find your event emails and templates from the previous Messaging pages](https://www.ticketfairy.com/guides/find-your-emails-and-templates-from-the-previous-messaging-pages) - [Send automatic messages before and after every event](https://www.ticketfairy.com/guides/send-automatic-messages-before-and-after-every-event) - [Save the emails you send buyers, guests and applicants](https://www.ticketfairy.com/guides/save-the-emails-you-send) - [Give your promoters artwork to post about your event](https://www.ticketfairy.com/guides/give-your-promoters-artwork-to-post) - [Tell ticket holders where your event is](https://www.ticketfairy.com/guides/announce-your-venue-location) - [Build a website for your events](https://www.ticketfairy.com/guides/build-a-website-for-your-events) - [Build a website at your event's link](https://www.ticketfairy.com/guides/build-a-website-at-your-event-link) - [Offer hotel and flight bookings on your event site](https://www.ticketfairy.com/guides/offer-hotel-and-flight-bookings-on-your-event-site) - [Connect your own web address to your event website](https://www.ticketfairy.com/guides/connect-your-own-web-address-to-your-event-website) - [Take enquiries and RSVPs on your event website](https://www.ticketfairy.com/guides/take-enquiries-and-rsvps-on-your-event-website) - [Let Fai improve your event website](https://www.ticketfairy.com/guides/let-fai-improve-your-event-website) - [List your events on your website](https://www.ticketfairy.com/guides/list-your-events-on-your-website) - [Protect, hide and redirect pages on your event website](https://www.ticketfairy.com/guides/protect-hide-and-redirect-pages-on-your-event-website) - [Translate your event website](https://www.ticketfairy.com/guides/translate-your-event-website) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Everything in these guides is in your dashboard from the day you sign up. - Set up your event in minutes - Free events are free - Fai, your co-pilot, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/emails-to-buyers) ### Tips for selling more tickets Practical advice from working organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) ยท [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)