--- title: "Teach Fai how your team runs its events | Ticket Fairy Guides" description: "Tell Fai how your team runs its events, such as which wristband color your door staff check against each ticket type, and she drafts a brand skill for it. Once an owner or admin approves it, she uses it in her conversations about your brand, and every earlier version is kept." canonical: "https://www.ticketfairy.com/guides/teach-fai-how-your-team-runs-its-events" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Teach Fai how your team runs its events Fai, your AI teammate # Teach Fai how your team runs its events Every event team has house rules that Fai cannot know on her own: the wristband color for each ticket type, who signs off a rider, what the door team says when a guest is not on the list. When you tell her one, she remembers it for your brand, so nobody on your team has to explain it to her again. Takes: 5 minutes - [Open Brand skills](#step-1) - [Tell Fai how your team works](#step-2) - [Send the draft](#step-3) - [Approve the draft](#step-4) - [Check that Fai uses the skill](#step-5) ## Before you start - You need an owner or admin login on the brand to open **Brand skills** and approve what Fai drafts. Anyone else on your brand team who can talk to Fai can tell her how your team works, and she sends the draft to your owners and admins. - Brand skills work on every plan. 1. ## Open Brand skills Go to your brand, select **Intelligence**, then **Brand skills**. **Note:** The page lists the skills Fai already uses for your brand under **Skills**, and the drafts that wait for an owner or admin under **Waiting for approval**. ![The Brand skills page: title and subtitle, Teach Fai a new skill, Waiting for approval with New skill "Door wristbands" (Drafted by Fai, 2 Nov 2026, Expires on 9 Nov 2026 unless someone approves it, What Fai will remember with its text, Approve and Reject), then Skills: How we advance artists (Fai uses this), How we word refunds (Turned off) and Sponsor activations (Fai isn't using this, with the reason that the brand's skills are too long for Fai to read them all), each with Version, Changed, Reading order, History and More](https://www.ticketfairy.com/embeds/posters/marketing-brand-skills--page.png) *What Fai remembers about how your brand works, and the drafts waiting for your approval.* 2. ## Tell Fai how your team works Select **Teach Fai a new skill**. Fai opens, and you tell her the rule in your own words, such as "Our door staff check the wristband colour against the ticket type: green for general admission, gold for VIP." **Tip:** You can tell Fai a rule in any conversation about your brand. When she offers to remember it, say yes. ![Fai's approval card for the new brand skill: Approval needed, the sentence "Send this new brand skill, "Door wristbands", to an owner or admin to approve. Fai uses it once it is approved:" with its description and whole text, Details, Approve and Deny](https://www.ticketfairy.com/embeds/posters/marketing-brand-skills--fai-draft.png) *Fai shows the exact skill before she sends it for approval.* 3. ## Send the draft Read the skill Fai shows you, then select **Approve**. The draft then waits under **Waiting for approval**. **Note:** Nothing changes yet: Fai starts using the skill only after an owner or admin approves it. To change the wording, tell Fai what to change before you select Approve. 4. ## Approve the draft Under **Waiting for approval**, read **What Fai will remember** and select **Approve**. Optional: Enter a **Note (optional)** for your team, then select **Approve skill**. **Note:** For a change to a skill you already have, select **Compare with how it reads now** first. To turn a draft down, select **Reject**, then **Reject draft**, and nothing changes. ![Approve "Door wristbands"? window over the Brand skills page: From now on, Fai reads this skill..., Note (optional) with Saved with your decision, Cancel and Approve skill](https://www.ticketfairy.com/embeds/posters/marketing-brand-skills--approve.png) *Approving a skill, with an optional note.* 5. ## Check that Fai uses the skill Ticket Fairy confirms with "“Door wristbands” is approved. Fai uses it from now on.", and the skill shows **Fai uses this** under **Skills**. **Note:** A skill marked **Fai isn't using this** says why under its name, such as a skill too long for her to read, and what to do about it. ## Or have it done for you Fai drafts a brand skill from what you tell her and shows you its whole text before she sends it. An owner or admin can ask her to approve or reject a draft, go back to an earlier version, or turn a skill off, and she asks before each change. ### In your dashboard, with Fai ``` Remember that our door staff check the wristband color against the ticket type: green for general admission, gold for VIP ``` ## Turn a skill off, change Fai's reading order or remove a skill 1. ### Open the skill's menu On **Brand skills**, select **More** on the skill. **Note:** **Ask Fai to change it** opens Fai to draft a new version, which an owner or admin approves in the same way. 2. ### Choose what to change Select **Turn off** to stop Fai using the skill, **Change reading order** to enter a whole number from 1 to 1,000 and select **Save**, or **Remove** and then **Remove skill**. **Note:** Fai reads skills with lower numbers first. **Turn on** brings a turned-off skill back. A removed skill comes back only when Fai drafts it again and an owner or admin approves it. Fai turns a skill off or on, moves it in her reading order or removes it after she asks. Only owners and admins can ask her to. ### In your dashboard, with Fai ``` Turn off the brand skill ``` ## See a skill's history or go back to an earlier version 1. ### Open the skill's history On **Brand skills**, select **History** on the skill. **Note:** The history shows **How it reads now**, then every change with who made it and when. Select **Show the text** to read an earlier version in full. ![History of "Door wristbands" drawer: How it reads now (Version 3, Fai uses this, its text), then Changes: Change approved (Approved by Tom Okafor, 2 Nov 2026, 13:50), Version 2 (Replaced by Tom Okafor) with Show the text open and Go back to this version, Change approved (Approved by Priya Shah), Version 1 (Go back to this version) and the first Change approved](https://www.ticketfairy.com/embeds/posters/marketing-brand-skills--history.png) *Every version of a skill, who approved each change, and a way back.* 2. ### Go back to an earlier version Select **Go back to this version** on the version you want, then select the button that confirms it, such as "Go back to version 2". Ticket Fairy confirms with "“Door wristbands” reads as it did in version 2 again." **Note:** The version you replace stays in the history, so you can come back to it. Only owners and admins can go back. Fai tells you what changed in a skill and who changed it, and goes back to an earlier version after she shows it to you in full and asks. Only owners and admins can ask her to go back. ### In your dashboard, with Fai ``` What did the brand skill say before the last change? Go back to that version ``` ## Questions you might have **What should a brand skill say?** How your team does something, in plain words, such as which wristband goes with each ticket type or who signs off a rider. Fai uses it in her conversations about your brand. Keep passwords, payment details and personal details out of it: Fai refuses a skill that holds a password, key or other secret code. **Can a brand skill change what Fai asks before she acts?** No. Fai still asks before every change, with the same checks and permissions as before. She refuses a skill that tells her to skip her checks or approvals. **What happens to a draft nobody approves?** It expires 14 days after Fai sends it, and nothing changes. The draft shows the date it expires. Ask Fai to draft it again if you still want it. **Why does a skill say Fai isn't using it?** The line under its name says why. Your skills may be too long for Fai to read them all, so she reads them in your reading order: shorten or turn off another skill, or move this one up. A skill too long for her to read on its own needs Fai to shorten it. **Why can't I approve a draft?** Only an owner or admin of the brand can approve or reject drafts and change skills. The page says "Waiting for an owner or admin of this brand to approve it." under the draft, and you can still tell Fai how your team works. **Why does Brand skills say it isn't available for my account?** When the page says "Brand skills aren't available for your account yet.", your brand cannot use them at the moment. Fai keeps working as she does now. **Can I teach Fai from the Ticket Fairy Promoter app?** Yes. Your brand's page in the app has Brand skills too, with the drafts to approve, each skill and its history. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/fai) - [Ask Fai about your event](https://www.ticketfairy.com/guides/ask-fai-about-your-event) - [Choose what Fai does on your event](https://www.ticketfairy.com/guides/choose-what-fai-does-on-your-event) - [Let Fai prepare the finance work after your events](https://www.ticketfairy.com/guides/let-fai-prepare-your-finance-work) - [Build a spell with Fai for your event team](https://www.ticketfairy.com/guides/build-a-spell-with-fai) - [Make a spell do your event team's follow-up work by itself](https://www.ticketfairy.com/guides/make-a-spell-do-your-follow-up-work) - [Add an event spell from the Grand Spellbook, or share yours with other event teams](https://www.ticketfairy.com/guides/add-or-share-event-spells-in-the-grand-spellbook) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/fai) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)