--- title: "Track what your event team spends on Vault cards | Ticket Fairy Guides" description: "See every payment your event team's Vault cards make, with holds, refunds and declined payments and the reason each was declined, and the Vault work in the Action center that needs someone to act, with its priority and deadline." canonical: "https://www.ticketfairy.com/guides/track-vault-spending" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Track what your event team spends on Vault cards Vault and Capital # Track what your event team spends on Vault cards Finance leads and production managers check card spend against the event budget and want to catch a problem before a supplier is left unpaid. Card activity lists what each Vault card did, and the Action center lists the Vault work that needs a person, such as a card payment held for a fraud review. Takes: 6 minutes [Watch the video: Track what your event team spends on Vault cards](https://d3lcdr963b5ubl.cloudfront.net/uploads/guides/video/track-vault-spending/46cc8954b8c0d0b95344f1d2ec6d28bf905c88436da0ee97cfec1b22ab5854a3/34b0647681e0daf6/guide.mp4) · [English](https://www.ticketfairy.com/resources/captions/guides/guide-track-vault-spending-34b0647681e0.vtt) ***Watch how it's done** 2 min 7 s, with captions.* ## Your Vault page - [Activity ledger](#step-1) - [Card activity details](#step-2) - [Action center](#step-3) - [Review details](#step-4) ## Before you start - You're an owner on the brand. Authorized Ticket Fairy support can also see your Vault. - Your brand has an active Vault account. Ask Ticket Fairy support to switch Vault on for your brand if it isn't, then open the account. - You have your second factor to hand. Vault may ask you to confirm it's you before Card activity loads. - ## Activity ledger [Play from here](#guide-video) Pick the brand, open **Vault**, then select **Card activity**. **Activity ledger** lists what your Vault cards did in the latest 30 days, newest first: each row gives the merchant and where it is, the card by its nickname and last four digits, the type of event, the amount and its status. **Authorization hold** with **Authorized** is money held on the card for a payment that has not settled; **Purchase** with **Settled** is money spent; **Refund** with **Credited** is money back on the card; and **Authorization release** with **Released** is a hold that's released, once the purchase settles or when the payment is reversed. The amount is in the card's own currency, with the merchant's amount beneath it when they charged in another currency. **Note:** One payment usually shows as more than one row: the hold, then the settled purchase and the hold's release. So don't add up the Amount column; count the purchases and the credits, which are the rows that moved money. ![The Vault Card activity with holds, a settled purchase and its released hold, a refund and a declined payment on two cards](https://www.ticketfairy.com/embeds/posters/marketing-vault-activity--card-activity.png) *Brand, Vault, Card activity.* - ## Card activity details [Play from here](#guide-video) Select a row's merchant to open **Card activity details**. It shows the type and status, the dates the payment was made and posted, the merchant's name, place and category, the card, any security check on the payment, and the references your bank or the merchant may ask for. A payment that did not go through, shown as **Declined** or **Failed**, says why at the top in a sentence, such as a card limit being reached, with what to do next. **Note:** A decline on a card limit means the card needs different limits, which you change on the card, as Freeze, cancel or change the limits on an event team's Vault card shows. When a decline says to contact support, quote the **Activity ID** under **References**. ![The Card activity details for a declined payment, with the reason that a card spending limit was exceeded](https://www.ticketfairy.com/embeds/posters/marketing-vault-activity--declined-payment.png) *Card activity, a declined payment opened from the list.* - ## Action center [Play from here](#guide-video) Select **Action Center** under **Vault**. **Work to review** lists the open Vault tasks for the brand, nearest deadline first, each with its priority, whether it is on time, the area of work it belongs to, when it is due and when it last changed. A task opens when Vault reports something that needs a person: an information request, an account or cardholder review, a card payment held for a fraud review, a card close to its limit or a delivery problem, a transfer or deposit that failed or needs approval. The filters above narrow the list by status, priority, responsible team, task type and deadline, and you can select **Refresh queue** to get the latest. **Note:** Ordinary card payments and declines never open a task; they are in Card activity. A task closes by itself when Vault reports the matter sorted, so choose **Resolved** under **Status** to see what has been dealt with. ![The Vault Action center with filters and three open tasks: a card payment fraud review, an information request and a card review](https://www.ticketfairy.com/embeds/posters/marketing-vault-activity--action-centre.png) *Brand, Vault, Action center.* - ## Review details [Play from here](#guide-video) Select a task to open its details. **Time remaining** shows how much of the response window has gone, with **Due** and **Responsible team** beneath it, and **Review details** gives the facts Vault reported, such as why it needs review, the deadline, the merchant, the card's last four digits, the amount and when the payment was made. The deadline is the one Vault gave, or else the task's response window counted from the moment the event happened, so a fraud review can be due within the hour. **Note:** The bar under each task fills as its response window runs out, and turns peach once a quarter or less is left or the deadline has passed. ![The Vault task details for a card fraud review, with the time remaining, the responsible team and the payment under review](https://www.ticketfairy.com/embeds/posters/marketing-vault-activity--task-details.png) *Action center, a task opened from the queue.* ## Or have it done for you Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Fai can tell you what's in the Action center, with each task's priority, team and deadline, and opens a task for its details. She also lists your card activity with the merchant, amount, status and any reason a payment was declined. With MCP or the command line, you can list the card activity, but not the Action center. ### In your dashboard, with Fai ``` What is waiting for us in the Vault action center for , and what is due first? ``` ### From your own assistant, over MCP Connect your assistant to [our MCP server](https://www.ticketfairy.com/mcp-server) and ask it: Keep `--read-only` in your MCP configuration. This task only reads data, so your assistant does not need tools that make changes. ``` Pick the brand and list the latest Vault card transactions ``` ## From your terminal Install the CLI from [our CLI page](https://www.ticketfairy.com/cli), sign in with `ticketfairy auth login`, and choose the brand you are working on with `ticketfairy brand use `. `ticketfairy brand list` and `ticketfairy event list` show the IDs the other commands use. The command line lists the card events on the brand's Vault cards and opens one of them. You need an owner role for the brand. It has no command for the Action center. If it says Vault needs you to confirm it is you, the command stops. Open the card activity in Vault in the dashboard, confirm it is you there, and read it there. ### List the card events on the brand's Vault cards, newest first, with the id of each ``` ticketfairy vault transactions list --brand ``` ### Open one card event with its merchant, amount and status, using an id from the list ``` ticketfairy vault transactions get --brand ``` ## Questions you might have **Why does one payment appear twice in Card activity?** The card holds the money first, as an authorization hold, then the purchase settles and the hold is released. Each of those is its own row, and only the settled purchase is money spent. **How far back does Card activity go?** The latest 30 days, newest first. The page says so above the list. **Why is Card activity empty?** "No card activity in the latest 30 days" means none of the brand's Vault cards has been used in that time. New holds, purchases, refunds and releases appear as the cards are used. **Can I clear a task in the Action center myself?** No. A task closes when Vault reports that the matter is sorted, for example when a transfer is funded or a cardholder is ready, and it then moves from Open to Resolved. **What do I do about a task?** The Action center has no button to act on a task. Deal with a card or cardholder task on **Cards** and a transfer task on **Transfers**, and for an account review check the **Vault account** card on **Overview**, which offers **Continue setup** when Vault needs more from you. Contact Ticket Fairy support about an information request or anything else the dashboard doesn't let you settle. **Where do I add a receipt or a note to a card payment?** Select the merchant on the payment's row and use **Receipt, note and event** in its details, as Add receipts, notes and events to your team's Vault card payments shows. The RECEIPT and EVENT columns show which payments still need one. **Where are my Vault balances?** On the Vault **Overview**, which shows what you can spend in each currency. Card activity lists what the cards did, not what is left. **Why does Vault say Vault is locked?** Vault locks when nobody has used it for 5 minutes, and hides your card activity. Select **Unlock Vault** and confirm it's you to see it again. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/event-ticketing/event-banking) - [Let your event team spend with Vault cards](https://www.ticketfairy.com/guides/issue-vault-cards) - [Add receipts, notes and events to your team's Vault card payments](https://www.ticketfairy.com/guides/add-receipts-to-vault-card-payments) - [Report a problem with an event supplier's Vault card payment and follow the dispute](https://www.ticketfairy.com/guides/report-a-problem-with-a-vault-card-payment) - [See how much of your ticket money you can spend from Vault](https://www.ticketfairy.com/guides/read-your-vault-balances) - [Open a Vault account to hold your ticket money](https://www.ticketfairy.com/guides/open-a-vault-account) - [Open a Vault account for event money with the older setup form](https://www.ticketfairy.com/guides/open-a-vault-account-with-the-older-setup-form) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) The Ticket Fairy, Inc. is a fintech company and technology platform. The Ticket Fairy, Inc. is not a bank, financial institution, or regulated financial services provider. Vault banking services are provided through regulated banking partners. Ticket Fairy is not a direct lender and does not make credit decisions. Ticket Fairy acts solely as a technology provider, connecting event businesses with third-party lending partners. All funding decisions, terms, and conditions are determined by the respective lending partners. ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/event-ticketing/event-banking) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)