Help
How can we help?
Buy tickets, find your order, get a refund or pass a ticket on.
Buying tickets
Choosing tickets, checkout, codes, waiting lists and payment plans.
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Buy tickets to an event
Choose your tickets on the event page, enter your details at checkout and pay. Your tickets arrive by email and on your order page.
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Use a promo code
Enter a promo code on the event page or at checkout to get a discount or see hidden tickets.
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Unlock a password-protected event
Enter the event password the organiser gave you to see the event and buy tickets.
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Join the waiting list for a sold-out event
Add your name to the waiting list. When a ticket comes back, we email you a link to buy it before it goes to the next person.
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Pay for tickets with a payment plan
Pay part of the price now and the rest in automatic payments. Your tickets become valid when the last payment is made.
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- What do I do if my payment does not go through? Try again or use another card. If your bank asks you to confirm the payment, keep the page open and approve it. Read
Your tickets and orders
Finding your order, getting your tickets and getting in.
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Find your order and your tickets
Open your order from My Tickets or from your confirmation email, and see each ticket with its QR code.
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How do I get my tickets and get into the event?
Show the QR code from your order page or your PDF ticket at the door. Some events also ask for photo ID.
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- What happens if an event is cancelled or postponed? A cancelled event is refunded to your card. For a postponed event your ticket is valid on the new date, and you may be able to ask for a refund. Read
- Get a receipt or tax invoice for your order See what you paid on your order page and in your confirmation email, and download a tax invoice where the event provides one. Read
Refunds, resale and transfers
Getting your money back, selling a ticket, giving one away or changing the name on it.
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Refund a ticket
Refund a ticket yourself from your order page when the organiser allows it, and know how much you get back and when.
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Sell a ticket you cannot use
List your ticket for resale on Ticket Fairy. When someone buys it, we refund you to the card you paid with.
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Give a ticket to someone
Send one of your tickets to a friend so it is in their own name and their own account.
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Change the name on a ticket
Put a different name on a ticket from your order page. Each ticket's name can be changed once.
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- Change your ticket type, time slot or event date Swap a ticket for another type, move it to another time slot, or transfer it to another date, where the organiser offers it. Read
Add-ons and referral rewards
Adding parking, merchandise and more to an order, and earning money back by inviting friends.
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Add parking, merchandise or an upgrade to your order
Add an extra such as parking, merchandise or an upgrade to a ticket you already bought, from your order page.
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Get money back on your ticket by inviting friends
Share your own link to the event. When enough friends buy tickets with it, we refund part or all of your ticket after the event.
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Your account
Logging in, passwords and the emails we send you.
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Log in to your Ticket Fairy account
Log in with a code we email you, your password or a passkey, or create an account with the email address you bought with.
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Reset your password
Ask for a reset link by email and choose a new password. You can also log in with an emailed code instead.
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- Choose the emails you get, or delete your account Stop marketing emails from Ticket Fairy or an event brand, update your details, or ask us to delete your account. Read
Still need help?
Ask our assistant about your order. If it cannot sort it out, leave a message and our support team replies by email.