---
title: "Change the name on a ticket | Ticket Fairy Help"
description: "Put a different name on a ticket from your order page. Each ticket's name can be changed once."
canonical: "https://www.ticketfairy.com/help/change-the-name-on-a-ticket"
---

# Change the name on a ticket | Ticket Fairy Help

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Help](https://www.ticketfairy.com/help)
3. Change the name on a ticket

Refunds, resale and transfers

# Change the name on a ticket

Where the organiser allows it, you can change the name on a ticket, for example when someone else is going in your place. You can also add a missing email address or phone number.

- [Select Edit ticket](#step-1)
- [Enter the new details](#step-2)
- [Confirm the change](#step-3)

## Before you start

- You are logged in to the Ticket Fairy account that bought the order.

1. ## Select Edit ticket

   Open your order and select **Edit ticket** under the ticket. If it is not there, select the ☰ button beside the ticket and find it in the list.

   **Note:** There is no **Edit ticket** when the organiser has not allowed name changes, after ticket sales for the event have ended, or on an order paid with a payment plan. Where the event asks for a phone number or email address that a ticket is missing, **Edit ticket** lets you add it even when names cannot change.
         ![Ticket menu with Edit ticket on a General Admission ticket](https://www.ticketfairy.com/embeds/posters/consumer-manage-tickets--ticket-menu.png)
2. ## Enter the new details

   Enter the new first and last name, and the email address and phone number of the person going if you have them. Where a fee is shown, enter your card details too.

   **Warning:** You can change the name on each ticket once only.
         ![Edit ticket page with the name, email and phone fields and the I agree box](https://www.ticketfairy.com/embeds/posters/consumer-manage-tickets--change-name.png)
3. ## Confirm the change

   Select **I agree**, then **Update Ticket**. We email you an updated confirmation with the new ticket.

   **Note:** Usually the old ticket is cancelled and a new one with a new QR code replaces it, so send the new ticket to the person going.

## Questions you might have

Is there a fee to change a name?:  Only when the organiser sets one. The page shows the fee before you confirm, and it is not refundable.

The menu says Max edits reached. Can I change it again?:  No. The name on that ticket has already been changed once. You can still give the ticket to someone, if the organiser allows it.

Do I need to change the name for a friend to use my ticket?:  Not usually. Some events check names against photo ID at the door, and the confirmation email says so. Giving the ticket to your friend also puts their name on it.

## More help

- [Give a ticket to someone](https://www.ticketfairy.com/help/give-a-ticket-to-someone)
- [How do I get my tickets and get into the event?](https://www.ticketfairy.com/help/get-your-tickets-and-get-in)
- [Refund a ticket](https://www.ticketfairy.com/help/refund-a-ticket)
- [Sell a ticket you cannot use](https://www.ticketfairy.com/help/sell-a-ticket-you-cannot-use)
- [Change your ticket type, time slot or event date](https://www.ticketfairy.com/help/change-your-ticket-type-or-date)
- [All help articles](https://www.ticketfairy.com/help)

## Still need help?

Ask our assistant about your order. If it cannot sort it out, leave a message and our support team replies by email.

   [Chat with us](#contact)

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This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)