---
title: "Find your order and your tickets | Ticket Fairy Help"
description: "Open your order from My Tickets or from your confirmation email, and see each ticket with its QR code."
canonical: "https://www.ticketfairy.com/help/find-your-order"
---

# Find your order and your tickets | Ticket Fairy Help

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Help](https://www.ticketfairy.com/help)
3. Find your order and your tickets

Your tickets and orders

# Find your order and your tickets

Every order has its own order page. It shows your tickets and their QR codes, and it is where you sell, refund, give away or add to a ticket.

- [Log in and open My Tickets](#step-1)
- [Or open the order from your confirmation email](#step-2)
- [Find the ticket you need](#step-3)

1. ## Log in and open My Tickets

   Log in with the email address you bought with, then select **My Tickets** at the top of the page. Your orders are listed newest first. Select **Details** beside the order you want.

   **Note:** The list is empty when you bought with a different email address. Log out and log in with that address.
         ![My Orders page listing an order for Harbour Lights Festival with a Details button](https://www.ticketfairy.com/embeds/posters/consumer-order--my-orders.png)
2. ## Or open the order from your confirmation email

   The link in your confirmation email opens the order without logging in. You can see your tickets and select **Download PDF**. To sell, refund or change a ticket, select **Log in** on that page.
         ![Order page opened from an email, showing You're currently logged out with a Log in button and Download PDF on the ticket](https://www.ticketfairy.com/embeds/posters/consumer-order--from-email.png)
3. ## Find the ticket you need

   Each ticket shows its status, its ticket type, the name on it and its QR code. Use the dots under the tickets, or swipe, to move between them. The button under each ticket, and the ☰ list beside it where there is one, show what you can do with that ticket.
         ![Ticket menu open on a valid General Admission ticket, offering Edit ticket, Refund ticket, Gift ticket and Download PDF](https://www.ticketfairy.com/embeds/posters/consumer-manage-tickets--ticket-menu.png)

## Questions you might have

I cannot find my confirmation email. What do I do?:  Check your spam or junk folder for an email from Ticket Fairy. If it is not there, log in with the email address you bought with and open **My Tickets**. Your tickets are on the order page.

Why is there no QR code on my ticket?:  The ticket says why. On a payment plan the QR code appears when the last payment is made. Some organisers send tickets closer to the event, or by email only.

My order says it is pending. What does that mean?:  The organiser approves orders for this event before they are confirmed. You get an email when your order is approved.

I do not have an account. Can I still see my tickets?:  Yes. Open the link in your confirmation email. Buying your tickets also set up an account for your email address, so to manage them, log in with a code we email you.

## More help

- [How do I get my tickets and get into the event?](https://www.ticketfairy.com/help/get-your-tickets-and-get-in)
- [Log in to your Ticket Fairy account](https://www.ticketfairy.com/help/log-in-to-your-account)
- [What happens if an event is cancelled or postponed?](https://www.ticketfairy.com/help/what-happens-if-an-event-is-cancelled-or-postponed)
- [Get a receipt or tax invoice for your order](https://www.ticketfairy.com/help/get-a-receipt-for-your-order)
- [All help articles](https://www.ticketfairy.com/help)

## Still need help?

Ask our assistant about your order. If it cannot sort it out, leave a message and our support team replies by email.

   [Chat with us](#contact)

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This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)