Your tickets and orders
Get a receipt or tax invoice for your order
Your confirmation email and your order page both list what you paid. Some events also give you a tax invoice to download.
-
Open the Summary tab
Open your order and select the Summary tab. It lists your tickets, add-ons, fees, taxes and the total you paid.
-
Download the tax invoice
Where the event provides one, select Tax Invoice at the top of the order page to download it.
Note: There is no Tax Invoice on free orders, or when the organiser does not issue them.
-
Keep your confirmation email
Your confirmation email shows the order number, the items and the total, including taxes and fees.
Questions you might have
- I need an invoice with my company's details.
- Contact our support team with your order number and the details you need on it.
- I do not recognise a charge on my statement.
- Ticket charges usually show a short form of the event's name. Search your email for a Ticket Fairy confirmation from the same day. If you find none, contact our support team with the date and amount.