---
title: "How do I get my tickets and get into the event? | Ticket Fairy Help"
description: "Show the QR code from your order page or your PDF ticket at the door. Some events also ask for photo ID."
canonical: "https://www.ticketfairy.com/help/get-your-tickets-and-get-in"
---

# How do I get my tickets and get into the event? | Ticket Fairy Help

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Help](https://www.ticketfairy.com/help)
3. How do I get my tickets and get into the event?

Your tickets and orders

# How do I get my tickets and get into the event?

Your ticket is a QR code. The door team scans it from your phone or from a printout.

Show the QR code on your ticket at the door. It is on your order page, in the PDF ticket you can download from there, and in your confirmation email. Each ticket has its own code, so everyone in your group needs their own ticket.

Bring photo ID when your confirmation email or the ticket asks for it. Events with an age limit show the age and ID REQUIRED on the ticket.

## What to do

- [Download your tickets as a PDF](#step-1)
- [Add your tickets to your phone's wallet](#step-2)
- [Give each person their own ticket](#step-3)

1. ## Download your tickets as a PDF

   On your order page, select **Download PDF** under a ticket, or in the ☰ list beside it. Do this for each ticket in your order.

   **Note:** On a payment plan you can download your tickets when the last payment is made.
         ![Ticket menu with Download PDF on a General Admission ticket](https://www.ticketfairy.com/embeds/posters/consumer-manage-tickets--ticket-menu.png)
2. ## Add your tickets to your phone's wallet

   Where the event offers it, select **Add to Wallet** at the top of your order page, then add each ticket to Apple Wallet or Google Wallet.
3. ## Give each person their own ticket

   Send each friend their PDF ticket, or give the ticket to them from your order page so it arrives in their own account.

   **Tip:** Giving a ticket puts the friend's name on it, which helps where the event checks names.

## Questions you might have

Can I show the ticket on my phone?:  Yes. Turn your phone's brightness up so the QR code scans first time.

Can I email my tickets to myself again?:  You can download the PDF tickets from your order page at any time. If you still need the email again, contact our support team.

What if someone else uses a copy of my ticket?:  Each QR code is for one person, and the door team can see when a code has already been used. Share your tickets only with the people you bought them for.

My ticket was scanned. Can I still refund or sell it?:  No. A ticket that has been checked in cannot be refunded, sold or given away.

## More help

- [Find your order and your tickets](https://www.ticketfairy.com/help/find-your-order)
- [Give a ticket to someone](https://www.ticketfairy.com/help/give-a-ticket-to-someone)
- [What happens if an event is cancelled or postponed?](https://www.ticketfairy.com/help/what-happens-if-an-event-is-cancelled-or-postponed)
- [Get a receipt or tax invoice for your order](https://www.ticketfairy.com/help/get-a-receipt-for-your-order)
- [All help articles](https://www.ticketfairy.com/help)

## Still need help?

Ask our assistant about your order. If it cannot sort it out, leave a message and our support team replies by email.

   [Chat with us](#contact)

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This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)