Refunds, resale and transfers
Give a ticket to someone
You can give a ticket to a friend for free. The ticket moves to their account with their name on it, and it stops being yours.
Before you start
- You are logged in to the Ticket Fairy account that bought the order.
- Your friend's name and email address.
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Select Gift ticket
Open your order and select Gift ticket under the ticket. If it is not there, select the ☰ button beside the ticket and find it in the list.
Note: There is no Gift ticket when the organiser has not allowed it, or for a ticket you were given yourself.
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Enter your friend's details
Enter their first name, last name and email address, and enter the email address again in Confirm Email. Select the box to agree, then select Gift ticket.
Warning: A ticket you give away cannot be refunded, sold, changed or given again.
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Tell your friend to look for the email
When your friend already has a Ticket Fairy account with that email address, the ticket moves to them straight away. Otherwise we email them a link, and the ticket moves when they log in or create an account with that address.
Note: Until your friend accepts, the ticket shows Gifting in progress and you can select Cancel gift to keep it.
Questions you might have
- Does my friend get a new QR code?
- Yes. Your friend gets a new ticket with their own QR code, and your old one stops working.
- My friend did not get the email.
- Ask them to check their spam or junk folder. If you entered the wrong address, select Cancel gift while the ticket shows Gifting in progress, then give it again.
- Can I give an add-on with the ticket?
- The ticket's add-ons go with it. Where the organiser lets you choose, the page asks which add-ons to include.
- Can I give away a ticket I was given?
- No. A ticket can be given once.