---
title: "What do I do if my payment does not go through? | Ticket Fairy Help"
description: "Try again or use another card. If your bank asks you to confirm the payment, keep the page open and approve it."
canonical: "https://www.ticketfairy.com/help/if-your-payment-does-not-go-through"
---

# What do I do if my payment does not go through? | Ticket Fairy Help

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Help](https://www.ticketfairy.com/help)
3. What do I do if my payment does not go through?

Buying tickets

# What do I do if my payment does not go through?

A declined payment means we did not take your money for that attempt.

Check your card details and try again, or use a different card or payment method. If the message says your bank declined it, your bank can tell you why. We do not charge you for a declined attempt.

Your bank may ask you to confirm the payment in its app or with a code. Keep the checkout page open until you have approved it, and the order then completes on its own.

## What to do

- [Read the message on the page](#step-1)
- [Try again before the timer runs out](#step-2)

1. ## Read the message on the page

   The message under the payment form says what went wrong, such as an expired card or a wrong security code.
2. ## Try again before the timer runs out

   Your tickets are held for 10 minutes. Correct the details or choose another way to pay, then select **Submit Payment** again.

   **Note:** If the time runs out, go back to the event page and choose your tickets again.

## Questions you might have

The page says the tickets are no longer in stock. Was I charged?:  No. The page says we did not charge your card. Choose other tickets if any are left.

I was charged but have no tickets.:  Log in and open **My Tickets**: the order may be there. If your order says it is pending, the organiser approves orders for this event. If there is no order, contact our support team with the date and amount of the charge.

Why did my bank decline the payment?:  Banks decline payments for reasons such as limits, security checks or payments abroad. Contact your bank, then try again.

## More help

- [Buy tickets to an event](https://www.ticketfairy.com/help/buy-tickets)
- [Find your order and your tickets](https://www.ticketfairy.com/help/find-your-order)
- [Use a promo code](https://www.ticketfairy.com/help/use-a-promo-code)
- [Unlock a password-protected event](https://www.ticketfairy.com/help/unlock-a-password-protected-event)
- [Join the waiting list for a sold-out event](https://www.ticketfairy.com/help/join-a-waiting-list)
- [All help articles](https://www.ticketfairy.com/help)

## Still need help?

Ask our assistant about your order. If it cannot sort it out, leave a message and our support team replies by email.

   [Chat with us](#contact)

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This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)