---
title: "Refund a ticket | Ticket Fairy Help"
description: "Refund a ticket yourself from your order page when the organiser allows it, and know how much you get back and when."
canonical: "https://www.ticketfairy.com/help/refund-a-ticket"
---

# Refund a ticket | Ticket Fairy Help

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Help](https://www.ticketfairy.com/help)
3. Refund a ticket

Refunds, resale and transfers

# Refund a ticket

Many events let you refund a ticket yourself. You refund one ticket at a time from your order page, and the money goes back to the card you paid with.

- [Select Refund ticket](#step-1)
- [Confirm the refund](#step-2)
- [Check your email](#step-3)

## Before you start

- You are logged in to the Ticket Fairy account that bought the order.

1. ## Select Refund ticket

   Open your order and select **Refund ticket** under the ticket you want to refund. If it is not there, select the ☰ button beside the ticket and find it in the list.

   **Note:** When the ticket is for sale, take it off sale first. The page tells you to.
         ![Ticket menu with Refund ticket on a General Admission ticket](https://www.ticketfairy.com/embeds/posters/consumer-manage-tickets--ticket-menu.png)
2. ## Confirm the refund

   The dialog says whether you get a full or a partial refund, and the amount where the organiser has set one. Where the organiser offers more than one choice, select the one you want. Then confirm.

   **Warning:** You cannot undo a refund, and you cannot claim more money for the same ticket later.
          ![Dialog asking to confirm the refund of a General Admission ticket](https://www.ticketfairy.com/embeds/posters/consumer-manage-tickets--refund.png)
3. ## Check your email

   We email you when the refund is processed. The email says how long your bank usually takes to show it, which is up to 10 working days.

## Questions you might have

Why is there no Refund ticket button?:  The organiser has not turned on refunds for this event or this ticket type. A ticket that was free, given to you, already checked in, sold or refunded cannot be refunded either. Contact our support team if you think you should be able to.

Can I still use the ticket after I refund it?:  No. A refunded ticket is cancelled, and its place goes back on sale or to the waiting list.

Do I get the booking fee back?:  It depends on the event. On a full refund you get back what you paid. Otherwise the refund is usually the ticket price without the booking fee, and the refund email confirms the amount.

Can I refund my whole order at once?:  Refund each ticket in turn. On an unfinished payment plan, **Refund Order** at the top of the order page refunds everything, and cancellation fees apply.

I booked free tickets. How do I cancel?:  Where the organiser allows it, select **Cancel ticket** in the ticket's menu, or **Cancel Order** at the top of the order page. This frees your place for someone else.

I paid in instalments. Where does the money go?:  Back to the card each payment came from.

## More help

- [Sell a ticket you cannot use](https://www.ticketfairy.com/help/sell-a-ticket-you-cannot-use)
- [What happens if an event is cancelled or postponed?](https://www.ticketfairy.com/help/what-happens-if-an-event-is-cancelled-or-postponed)
- [Give a ticket to someone](https://www.ticketfairy.com/help/give-a-ticket-to-someone)
- [Change the name on a ticket](https://www.ticketfairy.com/help/change-the-name-on-a-ticket)
- [Change your ticket type, time slot or event date](https://www.ticketfairy.com/help/change-your-ticket-type-or-date)
- [All help articles](https://www.ticketfairy.com/help)

## Still need help?

Ask our assistant about your order. If it cannot sort it out, leave a message and our support team replies by email.

   [Chat with us](#contact)

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This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)