---
title: "What happens if an event is cancelled or postponed? | Ticket Fairy Help"
description: "A cancelled event is refunded to your card. For a postponed event your ticket is valid on the new date, and you may be able to ask for a refund."
canonical: "https://www.ticketfairy.com/help/what-happens-if-an-event-is-cancelled-or-postponed"
---

# What happens if an event is cancelled or postponed? | Ticket Fairy Help

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Help](https://www.ticketfairy.com/help)
3. What happens if an event is cancelled or postponed?

Your tickets and orders

# What happens if an event is cancelled or postponed?

We email every ticket holder when an event is cancelled or moves to another date.

When an event is cancelled, we refund your order to the card you paid with and email you to say so. The organiser decides how much is refunded, and booking fees are usually not refunded. The email says when to expect the money.

When an event is postponed, keep your ticket: it is valid on the new date. We email you the new date, or tell you that the organiser is still choosing one. Where the organiser allows refunds, you can refund your ticket yourself from your order page.

## What to do

- [Read the email about the change](#step-1)
- [For a postponed event, choose to keep or refund your ticket](#step-2)

1. ## Read the email about the change

   The email says whether the event is cancelled or postponed, and what happens to your ticket.
2. ## For a postponed event, choose to keep or refund your ticket

   To keep it, do nothing. To refund it, open your order and select **Refund ticket** under the ticket, or in the ☰ list beside it.

   **Note:** If there is no **Refund ticket**, the organiser has not offered refunds yet. The email says to wait for the options they make available.

## Questions you might have

Do I need to ask for a refund when an event is cancelled?:  No. We refund cancelled events without you asking.

Why did I not get my booking fee back?:  Booking fees are usually not refundable, in line with our refund policy. The organiser decides the rest of the refund.

The new date does not suit me. What can I do?:  Refund the ticket from your order page where the organiser allows it, or sell it or give it to someone who can go.

Will I hear about a rescheduled date for a cancelled event?:  Ask the event organiser, who decides whether to run the event again.

## More help

- [Refund a ticket](https://www.ticketfairy.com/help/refund-a-ticket)
- [Sell a ticket you cannot use](https://www.ticketfairy.com/help/sell-a-ticket-you-cannot-use)
- [Find your order and your tickets](https://www.ticketfairy.com/help/find-your-order)
- [How do I get my tickets and get into the event?](https://www.ticketfairy.com/help/get-your-tickets-and-get-in)
- [Get a receipt or tax invoice for your order](https://www.ticketfairy.com/help/get-a-receipt-for-your-order)
- [All help articles](https://www.ticketfairy.com/help)

## Still need help?

Ask our assistant about your order. If it cannot sort it out, leave a message and our support team replies by email.

   [Chat with us](#contact)

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This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)