# Approve orders before buyers receive tickets | Panduan Ticket Fairy 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Panduan](https://www.ticketfairy.com/id/guides) 3. Approve orders before buyers receive tickets Menyiapkan acara # Approve orders before buyers receive tickets Review every order, or only orders containing selected ticket types. Choose when to take payment, then approve or decline each request before its payment hold expires. Untuk: Reviewing ticket requests before confirming admission Perlu waktu: 12 menit - [Decide whether to review every order or only selected ticket types](#step-1) - [Turn approval on for every order](#step-2) - [Turn approval on for one ticket type](#step-3) - [Choose when supported payments are collected](#step-4) - [Place one test order through the chosen ticket](#step-5) - [Approve a pending order](#step-6) ## Yang Anda perlukan sebelum mulai - You can edit ticket settings and review orders for the event. - You have decided whether every order needs approval or only orders containing particular ticket types. - You know whether you want to take payment at checkout or after approval, where the payment method supports a hold. 1. ## Decide whether to review every order or only selected ticket types Use event-wide approval when every order needs your decision. Use ticket-type approval when only a membership tier, guest request or other selected ticket needs review. An event-wide setting applies to every ticket type. A ticket-type setting applies to the whole order whenever that order contains at least one ticket from the selected type. 2. ## Turn approval on for every order Open **Tickets**, select **Settings**, and turn on **Require order approval** under **Ticket Settings**. Save the settings before the event starts taking requests. Every new order then waits for your decision. When this is on, every ticket type requires approval. ![Ticket Fairy Ticket Settings with Require order approval and Hold payment until approved enabled for the event](https://www.ticketfairy.com/embeds/posters/marketing-tickets--event-order-approval.png) Tickets, Settings, Ticket Settings. 3. ## Turn approval on for one ticket type Leave event-wide approval off, open the ticket type, and turn on **Require order approval for this type** in its options. Save the ticket and repeat only for the other types that need review. A ticket type inherits event-wide approval when the event setting is on. Turn the event setting off first when buyers should be able to buy some ticket types without review. ![Ticket Fairy ticket options with Require order approval for this type and Hold payment until approved enabled](https://www.ticketfairy.com/embeds/posters/marketing-tickets--ticket-type-order-approval.png) Tickets, Edit Ticket Type, Options. 4. ## Choose when supported payments are collected For event-wide approval, turn on **Hold payment until approved**. For ticket-type approval, turn on **Hold payment until approved** in that ticket type. Supported payment methods then reserve the order amount at checkout and collect it only after you approve. Leave the relevant switch off when payment should be collected at checkout. A payment method that cannot hold the amount collects it at checkout. Declining that order sends a refund, and the payment processing fees on that refund may not be returned. 5. ## Place one test order through the chosen ticket Open the event in a private browser window and place an order containing the ticket type you configured. Confirm that checkout says the order is waiting for approval and does not issue usable tickets yet. For ticket-type approval, repeat with an ordinary ticket on its own. That order should complete normally when event-wide approval is off. 6. ## Approve a pending order Open **Orders**, choose **Needs Approval**, and review the buyer, tickets, total and **Hold expires** time. On a desktop, select **...** on the order, then **Approve**. If the order appears as a shorter row, open it and select **Approve** there. On a phone, select **...** first, then **Approve**. Check the order number and confirm **Approve**. Decide before the payment hold expires. An expired hold cannot be collected: the order is declined, the reserved amount is released and the buyer needs a new purchase link. A current held payment is collected and the tickets are issued. When checkout already collected payment, approval does not collect it again. ![Ticket Fairy confirmation before approving a pending order](https://www.ticketfairy.com/embeds/posters/marketing-orders--approve-pending.png) Orders, Needs Approval, Approve. ## Atau minta dikerjakan untuk Anda Fai, the assistant inside your dashboard, can turn order approval on for the event or selected ticket types, show you a pending order, and approve or decline it. She asks you to approve settings changes and asks again before the order decision. You can also complete the whole workflow in the dashboard. Your own AI assistant over the MCP server can show you a specified pending order and approve it only after you confirm. ### Di dasbor Anda, dengan Fai Find my event by name. Require approval for \ and \. Show me the setting and ask me to approve it. Then open pending order \, show me the buyer, ticket types, total and payment state, and ask whether I want to approve or decline it. Do not make the order decision until I choose and approve it ### Dari asisten Anda sendiri, lewat MCP Hubungkan asisten Anda ke [server MCP kami](https://www.ticketfairy.com/mcp-server) lalu minta: Konfigurasi MCP yang Anda salin menyertakan `--read-only`. Hapus `--read-only` hanya jika Anda ingin asisten membuat perubahan. Perubahan biasa berjalan saat diminta; tindakan yang merusak akan meminta persetujuan Anda di klien yang kompatibel. Jika klien Anda tidak dapat meminta persetujuan, lakukan perubahan di dasbor. Find my event by name, open pending order \, show me the buyer, tickets, total and payment state, and ask me to approve the order. Do not approve it until I confirm ## Decline a pending order Open **Orders**, choose **Needs Approval**, and review the buyer, tickets, total and **Hold expires** time. On a desktop, select **...** on the order, then **Decline**. If the order appears as a shorter row, open it and select **Decline**. On a phone, select **...** first, then **Decline**. Check the order number and confirm **Decline**. A reserved amount is released. Payment already collected at checkout is refunded, and the buyer receives the rejection notification. ![Ticket Fairy confirmation before declining a pending order](https://www.ticketfairy.com/embeds/posters/marketing-orders--decline-pending.png) Orders, Needs Approval, Decline. Fai can decline the pending order after showing you the buyer, tickets, total and payment-hold deadline. MCP can open the order but cannot decline it, and the CLI does not expose this decision. ### Di dasbor Anda, dengan Fai Open pending order \ for \. Show me the buyer, tickets, total, payment status and hold deadline, then ask before declining it ### Dari asisten Anda sendiri, lewat MCP Konfigurasi MCP yang Anda salin menyertakan `--read-only`. Hapus `--read-only` hanya jika Anda ingin asisten membuat perubahan. Perubahan biasa berjalan saat diminta; tindakan yang merusak akan meminta persetujuan Anda di klien yang kompatibel. Jika klien Anda tidak dapat meminta persetujuan, lakukan perubahan di dasbor. Find \ and open pending order \. Show me the buyer, tickets, total, payment status and hold deadline so I can decide in the dashboard ## Pertanyaan yang mungkin Anda punya Can I require approval for only one ticket type?: Yes. Leave event-wide approval off and turn on **Require order approval for this type** on each type that needs it. What happens when one order contains an approval ticket and an ordinary ticket?: The whole order waits for your decision. Approving issues every ticket in the order; declining closes the whole order. Is the buyer charged before I approve?: With the event-wide **Hold payment until approved** switch, or the ticket type's **Hold payment until approved** switch, on, a supported payment method reserves the amount and collects it after approval. Other payment methods charge the buyer at checkout and refund them if you decline the order. With the switch off, payment is collected at checkout. Where do ticket-type approval orders appear?: Open **Needs Approval** and find the order. On a desktop, select **...** on the order, then select **Approve** or **Decline**. If the order appears as a shorter row, open it and use **Approve** or **Decline**. On a phone, select **...** first, then use **Approve** or **Decline**. What happens when a payment hold expires?: The reserved amount is released and the pending order is declined because the payment can no longer be collected. Use the displayed **Hold expires** time to act before that point. Can I approve only part of an order?: No. Approval applies to the order as a whole. Ask the buyer to place separate orders when different ticket requests need different decisions. Does order approval make the event invitation-only?: No. It lets someone place a request and gives you the decision afterward. Use a password, personal invitation or hidden-ticket access code when access must be controlled before checkout. ## Langkah berikutnya - [Apa lagi yang bisa Anda lakukan dengan Ticket Fairy](https://www.ticketfairy.com/id/event-ticketing/features) - [Jadikan acara Anda hanya untuk undangan](https://www.ticketfairy.com/id/guides/make-an-event-invitation-only) - [Jual tiket melalui undangan pribadi](https://www.ticketfairy.com/id/guides/sell-tickets-by-personal-invitation) - [Lindungi event Anda dengan kata sandi](https://www.ticketfairy.com/id/guides/password-protect-your-event) - [Use Freefund to reduce no-shows at free and RSVP events](https://www.ticketfairy.com/id/guides/reduce-no-shows-at-free-rsvp-events) - [Jalankan pengujian A/B untuk event Anda](https://www.ticketfairy.com/id/guides/run-an-ab-test-for-your-event) - [Buka tiket tersembunyi dengan kode akses](https://www.ticketfairy.com/id/guides/unlock-hidden-tickets-with-an-access-code) - [Schedule when your event goes live](https://www.ticketfairy.com/id/guides/schedule-when-your-event-goes-live) - [Postpone or reschedule an event](https://www.ticketfairy.com/id/guides/postpone-or-reschedule-an-event) - [Create a reusable event template](https://www.ticketfairy.com/id/guides/create-a-reusable-event-template) - [Siapkan penjualan tiket untuk festival multi-hari](https://www.ticketfairy.com/id/guides/sell-a-multi-day-festival) - [Sell parking, camping and merchandise with your tickets](https://www.ticketfairy.com/id/guides/sell-add-ons-with-your-tickets) - [Group your tickets into categories](https://www.ticketfairy.com/id/guides/group-your-tickets-into-categories) - [Issue reusable event passes to crew and artists](https://www.ticketfairy.com/id/guides/issue-entry-passes-to-your-crew) - [Create an event](https://www.ticketfairy.com/id/guides/create-an-event) - [Set up ticket types](https://www.ticketfairy.com/id/guides/set-up-ticket-types) - [Duplicate an event](https://www.ticketfairy.com/id/guides/duplicate-an-event) - [Run a recurring event series](https://www.ticketfairy.com/id/guides/run-a-recurring-event-series) - [Run ticketing for a nightclub](https://www.ticketfairy.com/id/guides/run-a-nightclub) - [Run ticketing for a club night](https://www.ticketfairy.com/id/guides/run-a-club-night) - [Semua panduan Ticket Fairy](https://www.ticketfairy.com/id/guides) ## Lakukan ini di acara Anda sendiri Buat akun, susun acara, dan ikuti langkah-langkahnya di dasbor Anda. Anda tidak perlu memesan panggilan penjualan. [Buat akun gratis](https://manage.ticketfairy.com/welcome) [Pesan demo](https://www.ticketfairy.com/id/event-ticketing/book-a-demo)