# Check the payout for your event | Panduan Ticket Fairy 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Panduan](https://www.ticketfairy.com/id/guides) 3. Check the payout for your event Menerima pembayaran # Check the payout for your event The event has finished, and the promoter's question is when the money reaches the bank. Ticket Fairy shows the figures for your event and marks the point where the money is released to you, so you can answer that yourself. When it arrives depends on how your event takes payment and on anything still holding the payout back. See what your event has earned, whether the money has been released to you, which account it goes to and when to expect it. Untuk: Waiting on the money from an event you have run Perlu waktu: 6 menit - [See what the event earned](#step-1) - [Look for the released mark](#step-2) - [Check where the money goes](#step-3) ## Sebelum mulai - You're an owner or an admin on this event. A promoter sees the figures at the top of Performance but not the payout pages, and you need an owner or an admin login on the brand to open Payouts & balance. - Your event has finished, or is close to it. The figures are live from the first sale, and the payout itself follows the event. 1. ## See what the event earned Open your event and select **Performance**. **Net revenue** is what the event has earned after referral rebates, with add-ons and table guest revenue in it and box office cash in a card of its own. **Catatan:** The line under the figure names whichever of those apply to your event. Tickets a buyer is holding in checkout count towards it until they pay or the hold lapses, so it can sit briefly ahead of the money. ![The figures across the top of the Performance page, with tickets sold, net revenue and referral rebates](https://www.ticketfairy.com/embeds/posters/marketing-analytics--sales-summary-cards.png) Event, Performance. 2. ## Look for the released mark On an event Ticket Fairy collects the payments for, a tick and **Released to bank** appear on the Net revenue card once we have sent the money. An event on your own card account is never marked here, and its payouts are on Payouts & balance instead. **Catatan:** Where you have taken an advance, the mark names that amount and reads **Released** instead. That is the advance, not the whole payout. 3. ## Check where the money goes Open the brand, select **Details** and read **Payout Details**, which holds the bank account we pay into. An event can use a different account through **Use alternative payout details for this event**. **Catatan:** Check this before the event rather than after. Correcting the account once a payout is in flight means asking us to recall it. ## Coba langkah-langkah ini di acara Anda sendiri Buat akun gratis, susun acara Anda dan ikuti langkah-langkah di atas di dasbor Anda sendiri. Hanya perlu beberapa menit dan Anda tidak perlu menjadwalkan panggilan penjualan. Alamat email Anda [Buat akun gratis](https://manage.ticketfairy.com/welcome) [Pesan demo](https://www.ticketfairy.com/id/event-ticketing/book-a-demo) Tanpa biaya pemasangan. Tanpa biaya bulanan wajib. Tanpa kartu kredit. ## Atau minta dikerjakan untuk Anda Fai, the assistant inside your dashboard, reads the same figures back to you, and where you have a connected card account she lists the most recent payouts sent from it, with the date each one was due to land. She has no next payout to give you, and cannot tell you a payout reached your bank: nothing records either. Whether Ticket Fairy has released an event's money is shown on the event itself rather than through her, and releasing it is ours to do. ### Di dasbor Anda, dengan Fai For \, what did it earn, and what has our card account paid out recently ## Biarkan Fai mengerjakannya untuk Anda Fai bekerja di dalam dasbor Ticket Fairy Anda. Buat akun Anda, buka Fai dan tempel perintah di atas. [Buat akun gratis](https://manage.ticketfairy.com/welcome) [Pesan demo](https://www.ticketfairy.com/id/event-ticketing/book-a-demo) Tanpa biaya pemasangan. Tanpa biaya bulanan wajib. Tanpa kartu kredit. ## When the money arrives On an event Ticket Fairy collects the payments for, payouts are processed 10 to 15 business days after the event finishes. Where you take the card payments on your own account, you are paid on that account's own schedule instead. **Catatan:** The publish review states this for the event in front of you. ![The Payment and Support step of the Ticket Fairy publish review, showing payment details, support contacts and promoter links](https://www.ticketfairy.com/embeds/posters/marketing-event-publish--payment-support.png) Publish event, Payment and Support. Fai can read the event's dates and how it takes payment, which is what the timing rests on. ### Di dasbor Anda, dengan Fai When should the payout for \ reach us ## What holds a payout back A postponed event is paid after it takes place, and a cancelled one is held while we refund the buyers for you. Pending refund requests, chargebacks and an event we have classified as high risk each extend the wait. **Catatan:** The publish review lists these against your event. Ask us if none of them applies and the money has not arrived. Fai reads the event's own state, so she can say whether it is postponed or cancelled and what that does to the payout. ### Di dasbor Anda, dengan Fai Is anything holding back the payout for \ ## See the balance and what has been paid On a brand that takes its own card payments, open the brand, select **Payments** and choose **View** beside the method for **Payouts & balance**, which holds the balance and every payout made. **Catatan:** You need an owner or an admin login on the brand to open it. An event Ticket Fairy collects for has no such page, because we pay you for it in the payout above. Fai reads the payouts made and can break one down into its charges, refunds and fees, which is the answer to a figure you cannot reconcile. ### Di dasbor Anda, dengan Fai Break down the last payout for \ into charges, refunds and fees ## Pertanyaan yang mungkin Anda punya Why is the amount in my bank not the Net revenue figure?: Net revenue is what the event earned, not what we send. Refunds taken after it, the card fees on the payments, and anything already advanced to you all come off between the two, and where we pay a brand for several events at once they arrive in one payment. Ask us for the breakdown of a payout you cannot reconcile. Can I still refund an order after the money is released?: No. The Orders page refuses a refund on an event whose money has been remitted, paid in advance or withheld. Releasing the money normally turns the buyer's own refund button off as well, but holding a payout back does not, so on a held event a buyer can still refund themselves while you cannot. Ask us and we will refund the buyer for you. What does Current deposit mean?: It appears where you sell tables that are not paid in full, and it is the deposit part of those bookings rather than their whole price. The figure beside it is what is still owed on them. Can a promoter see what the event earned?: Yes. A promoter sees the figures across the top of Performance, though their page carries only Ticket Sales and Release Breakdown beneath, and no referral rebates card. They cannot open the payout pages on the brand. Where do I change the account you pay into?: On the brand, under Details, in Payout Details. Change it there before the event ends, because a payout already sent to the old account has to be recalled. ## Masih ada pertanyaan? Jadwalkan demo dan kami akan menjawabnya lewat panggilan, sesuai jenis acara Anda. Atau buat akun Anda dan lihat sendiri. [Pesan demo](https://www.ticketfairy.com/id/event-ticketing/book-a-demo) [Buat akun gratis](https://manage.ticketfairy.com/welcome) Tanpa biaya pemasangan. Tanpa biaya bulanan wajib. Tanpa kartu kredit. ## Panduan terkait - [Cara lain menggunakan Ticket Fairy](https://www.ticketfairy.com/id/event-ticketing/features) - [See how your ticket sales are going](https://www.ticketfairy.com/id/guides/check-your-sales) - [Choose who pays the booking fee on your event](https://www.ticketfairy.com/id/guides/set-who-pays-the-fees) - [Kembalikan dana pesanan di acara Anda](https://www.ticketfairy.com/id/guides/refund-an-order) - [Take ticket money with a payment processing account](https://www.ticketfairy.com/id/guides/connect-a-payment-account) - [Semua panduan Ticket Fairy](https://www.ticketfairy.com/id/guides) ## Lakukan ini di acara Anda sendiri Buat akun, susun acara, dan ikuti langkah-langkahnya di dasbor Anda. Anda tidak perlu memesan panggilan penjualan. 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