---
title: "Choose who Ticket Fairy support contacts about your event | Panduan Ticket Fairy"
description: "Give Ticket Fairy support two email addresses for one event, the one buyer escalations go to and your team's point of contact, in place of your brand's, or send the event back to your brand's addresses."
canonical: "https://www.ticketfairy.com/id/guides/choose-who-ticket-fairy-support-contacts-about-your-event"
---

# Choose who Ticket Fairy support contacts about your event | Panduan Ticket Fairy

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Panduan](https://www.ticketfairy.com/id/guides)
3. Choose who Ticket Fairy support contacts about your event

Menyiapkan acara

# Choose who Ticket Fairy support contacts about your event

Festival teams, venues and promoters who hand an event to its own production or ticketing team want Ticket Fairy support to reach that team rather than the brand office. Each event can carry its own escalation address and point of contact, so a question about one event reaches the people running it.

Give Ticket Fairy support two email addresses for one event, the one buyer escalations go to and your team's point of contact, in place of your brand's, or send the event back to your brand's addresses.

Untuk:  Pointing Ticket Fairy support at the team that runs one event

Perlu waktu:  3 menit

- [Open Contacts](#step-1)
- [Turn off Use Brand Contacts](#step-2)
- [Enter the escalation address](#step-3)
- [Enter your team's point of contact](#step-4)
- [Save the addresses](#step-5)
- [Check the addresses the event keeps](#step-6)

## Sebelum mulai

- You're an owner or an admin for the event. If you can't see **Contacts** in the event menu, ask an owner or an admin to do this part.
- You have both email addresses: one for buyer questions that only your team can answer, and one for Ticket Fairy support to reach your team.

1. ## Open Contacts

   Open your event and select **Contacts** in the event menu. While the event uses your brand's addresses, **Use Brand Contacts** is on and **Brand Contacts** lists them.
           ![Ticket Fairy event Contacts page with Use Brand Contacts on and the brand's escalation and point of contact addresses listed](https://www.ticketfairy.com/embeds/posters/marketing-event-contacts--brand-contacts.png)    Event, Edit, Contacts.
2. ## Turn off Use Brand Contacts

   Turn off **Use Brand Contacts**. Two fields for the event's own addresses appear above it, and your brand's addresses stay listed below for reference.
           ![Ticket Fairy event Contacts page with Use Brand Contacts off and the event's own escalation and point of contact addresses entered](https://www.ticketfairy.com/embeds/posters/marketing-event-contacts--event-contacts.png)    Event, Edit, Contacts, with Use Brand Contacts off.
3. ## Enter the escalation address

   Enter the address for buyer questions that only your team can answer in **Contact Email for Escalations**.

   **Catatan:** The dashboard marks this address for giving to buyers, so use an inbox your team answers, such as a ticketing or box office address.
4. ## Enter your team's point of contact

   Enter the address Ticket Fairy support uses to reach your team about this event in **Point of Contact Email for Ticket Fairy Support**.

   **Catatan:** The dashboard marks this address for internal use only. It can be a person or a shared inbox for the event's production team.
5. ## Save the addresses

   Select **Save** below the card. The dashboard confirms the save with "Success".

   **Catatan:** The event takes both addresses together. If a field shows "Required" or "Please enter a valid email address.", correct it and select **Save** again.
6. ## Check the addresses the event keeps

   Open **Contacts** again. **Use Brand Contacts** is off, and the two fields show the addresses you saved.

## Coba langkah-langkah ini di acara Anda sendiri

Buat akun gratis, susun acara Anda dan ikuti langkah-langkah di atas di dasbor Anda sendiri. Hanya perlu beberapa menit dan Anda tidak perlu menjadwalkan panggilan penjualan.

    Alamat email Anda    [Buat akun gratis](https://manage.ticketfairy.com/welcome) [Pesan demo](https://www.ticketfairy.com/id/event-ticketing/book-a-demo)

Tanpa biaya pemasangan. Tanpa biaya bulanan wajib. Tanpa kartu kredit.

## Atau minta dikerjakan untuk Anda

Fai, the assistant inside your dashboard, can set both addresses on one event. She shows you the change and asks you to approve it before she saves it. The command line sets the same two addresses through an event update.

### Di dasbor Anda, dengan Fai

For \<EVENT NAME\>, set the contact email for escalations to \<ESCALATION EMAIL\> and the point of contact email for Ticket Fairy support to \<TEAM EMAIL\>, then show me the change before you save it

## Dari terminal Anda

Pasang CLI dari [halaman CLI kami](https://www.ticketfairy.com/cli), masuk dengan `ticketfairy auth login`, lalu pilih brand yang Anda kerjakan dengan `ticketfairy brand use <BRAND_ID>`. `ticketfairy brand list` dan `ticketfairy event list` menampilkan ID yang digunakan perintah lain.

Use the same login with the command line that you use in the dashboard, as an owner or an admin for the event. Send both addresses in one update, because the event takes the two together.

### Sets the event's escalation address and its point of contact for Ticket Fairy support, in place of the brand's

ticketfairy event update \<EVENT\_ID\> --body '{"externalSupportEmail":"\<ESCALATION\_EMAIL\>","internalSupportEmail":"\<TEAM\_EMAIL\>"}'

## Biarkan Fai mengerjakannya untuk Anda

Fai bekerja di dalam dasbor Ticket Fairy Anda. Buat akun Anda, buka Fai dan tempel perintah di atas.

   [Buat akun gratis](https://manage.ticketfairy.com/welcome) [Pesan demo](https://www.ticketfairy.com/id/event-ticketing/book-a-demo)

Tanpa biaya pemasangan. Tanpa biaya bulanan wajib. Tanpa kartu kredit.

## Go back to your brand's addresses

On **Contacts**, turn on **Use Brand Contacts**, then select **Save**. The event's own addresses are removed, and the event uses the addresses under **Brand Contacts** again.

Fai can remove the event's own addresses, so the event uses your brand's again. She shows you the change and asks you to approve it first. The command line does the same with an event update that clears both addresses.

### Di dasbor Anda, dengan Fai

For \<EVENT NAME\>, remove the event's own support contact addresses so it uses the brand contacts again, and show me the change before you save it

### Dari terminal Anda

Use an owner or admin login for the event. Clear both addresses in one update.

#### Removes the event's own addresses so the event uses the brand's again

ticketfairy event update \<EVENT\_ID\> --body '{"externalSupportEmail":null,"internalSupportEmail":null}'

## Pertanyaan yang mungkin Anda punya

What is the difference between the two addresses?:  Contact Email for Escalations is the address for buyer questions that need your team, and the dashboard marks it for giving to buyers. Point of Contact Email for Ticket Fairy Support is where Ticket Fairy support reaches your team about the event, and the dashboard marks it for internal use only.

Do buyers see these addresses on my event page or tickets?:  No. Your event page, checkout and tickets do not print either address. Ticket Fairy support sees both beside the event's orders when it looks one up for a buyer.

Why is Use Brand Contacts on when I open the page?:  The event has no addresses of its own yet, so it uses your brand's. The page shows the switch on until the event has both of its own addresses saved.

Why does Brand Contacts say Not provided?:  Your brand has no address of that kind saved. Turn off Use Brand Contacts and enter the event's own addresses, so Ticket Fairy support has an address for your team about this event.

I entered support addresses when I published. Where did they go?:  The Support Information section of the publish dialog saves them. If your brand had addresses and this event had none of its own, the addresses you entered replaced your brand's, for every event that uses brand contacts. If your brand had none, they were saved for this event only. Use this page to give one event its own addresses without changing the brand's.

Do the addresses copy when I duplicate the event?:  Only if you turn on **Contacts** in the Duplicate Event dialog. It starts turned off, so a copy uses your brand's addresses until you give it its own.

## Masih ada pertanyaan?

Jadwalkan demo dan kami akan menjawabnya lewat panggilan, sesuai jenis acara Anda. Atau buat akun Anda dan lihat sendiri.

   [Pesan demo](https://www.ticketfairy.com/id/event-ticketing/book-a-demo) [Buat akun gratis](https://manage.ticketfairy.com/welcome)

Tanpa biaya pemasangan. Tanpa biaya bulanan wajib. Tanpa kartu kredit.

## Panduan terkait

- [Cara lain menggunakan Ticket Fairy](https://www.ticketfairy.com/features)
- [Jadwalkan waktu acara Anda ditayangkan](https://www.ticketfairy.com/id/guides/schedule-when-your-event-goes-live)
- [Duplikat acara](https://www.ticketfairy.com/id/guides/duplicate-an-event)
- [Invite your team to your events and choose what each person can do](https://www.ticketfairy.com/id/guides/invite-your-team)
- [Create an event](https://www.ticketfairy.com/id/guides/create-an-event)
- [Gunakan Freefund untuk mengurangi ketidakhadiran di acara gratis dan RSVP](https://www.ticketfairy.com/id/guides/reduce-no-shows-at-free-rsvp-events)
- [Jalankan uji A/B untuk event Anda](https://www.ticketfairy.com/id/guides/run-an-ab-test-for-your-event)
- [Jadikan acara Anda khusus undangan](https://www.ticketfairy.com/id/guides/make-an-event-invitation-only)
- [Lindungi acara Anda dengan kata sandi](https://www.ticketfairy.com/id/guides/password-protect-your-event)
- [Sell tickets by personal invitation](https://www.ticketfairy.com/id/guides/sell-tickets-by-personal-invitation)
- [Buka tiket tersembunyi dengan kode akses](https://www.ticketfairy.com/id/guides/unlock-hidden-tickets-with-an-access-code)
- [Setujui pesanan sebelum pembeli menerima tiket](https://www.ticketfairy.com/id/guides/approve-orders-before-buyers-receive-tickets)
- [Tunda atau jadwalkan ulang acara](https://www.ticketfairy.com/id/guides/postpone-or-reschedule-an-event)
- [Batalkan acara](https://www.ticketfairy.com/id/guides/cancel-an-event)
- [Ambil pra-registrasi sebelum tiket mulai dijual](https://www.ticketfairy.com/id/guides/take-pre-registrations-before-your-on-sale)
- [Buat templat acara yang dapat digunakan kembali](https://www.ticketfairy.com/id/guides/create-a-reusable-event-template)
- [Set up ticketing for a multi-day festival](https://www.ticketfairy.com/id/guides/sell-a-multi-day-festival)
- [Sell parking, camping and merchandise with your tickets](https://www.ticketfairy.com/id/guides/sell-add-ons-with-your-tickets)
- [Kelompokkan tiket ke dalam kategori](https://www.ticketfairy.com/id/guides/group-your-tickets-into-categories)
- [Terbitkan pass acara yang dapat digunakan kembali untuk kru dan artis](https://www.ticketfairy.com/id/guides/issue-entry-passes-to-your-crew)
- [Set up ticket types](https://www.ticketfairy.com/id/guides/set-up-ticket-types)
- [Limit who can buy a ticket type](https://www.ticketfairy.com/id/guides/limit-who-can-buy-tickets)
- [Sell tickets only to your NFT holders](https://www.ticketfairy.com/id/guides/sell-tickets-only-to-your-nft-holders)
- [Tambahkan flyer dan deskripsi ke halaman acara](https://www.ticketfairy.com/id/guides/design-your-event-page)
- [Jawab pertanyaan pembeli di halaman acara](https://www.ticketfairy.com/id/guides/add-faqs-to-your-event-page)
- [Jual tiket masuk berdasarkan waktu untuk atraksi, pameran, atau acara kuliner](https://www.ticketfairy.com/id/guides/sell-timed-entry-tickets)
- [Jalankan seri acara berulang](https://www.ticketfairy.com/id/guides/run-a-recurring-event-series)
- [Sell VIP tables and bottle service through your promoters](https://www.ticketfairy.com/id/guides/sell-vip-tables-and-bottle-service)
- [Tahan tiket untuk nanti](https://www.ticketfairy.com/id/guides/hold-back-ticket-stock)
- [Schedule ticket releases](https://www.ticketfairy.com/id/guides/schedule-ticket-sale-windows-and-release-tiers)
- [Semua panduan Ticket Fairy](https://www.ticketfairy.com/id/guides)

## Lakukan ini di acara Anda sendiri

Buat akun, susun acara, dan ikuti langkah-langkahnya di dasbor Anda. Anda tidak perlu memesan panggilan penjualan.

  [Buat akun gratis](https://manage.ticketfairy.com/welcome) [Pesan demo](https://www.ticketfairy.com/id/event-ticketing/book-a-demo)

## Jual tiket dengan Ticket Fairy

Semua yang ada di panduan ini tersedia di dasbor Anda sejak hari Anda mendaftar.

- Siapkan acara Anda dalam hitungan menit
- Acara gratis memang gratis
- Fai, kopilot Anda, sudah tersedia

 [Buat akun gratis](https://manage.ticketfairy.com/welcome)

Tanpa biaya pemasangan. Tanpa biaya bulanan wajib. Tanpa kartu kredit.

## Lihat lewat panggilan

Jadwalkan demo dan kami akan menunjukkan cara Ticket Fairy menangani jenis acara Anda.

 [Pesan demo](https://www.ticketfairy.com/id/event-ticketing/book-a-demo) [Cara lain menggunakan Ticket Fairy](https://www.ticketfairy.com/features)

### Kiat untuk menjual lebih banyak tiket

Saran praktis dari penyelenggara yang tiketnya habis terjual, dan setiap panduan baru begitu terbit.

Kami menghormati privasi Anda. Berhenti berlangganan kapan saja.