---
title: "Handle trader requests to move pitch at your event | Panduan Ticket Fairy"
description: "Let traders at your event ask to move pitch from their own trader page, with their reason and where they would like to be. You move them to a free pitch that keeps your pitch rules, or decline with a note, and they see your answer on their page and by email."
canonical: "https://www.ticketfairy.com/id/guides/handle-trader-requests-to-move-pitch"
---

# Handle trader requests to move pitch at your event | Panduan Ticket Fairy

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Panduan](https://www.ticketfairy.com/id/guides)
3. Handle trader requests to move pitch at your event

Menjalankan produksi

# Handle trader requests to move pitch at your event

Traders at markets and at every festival ask to move for good reasons: a van that needs hard standing, a pitch too far from the crowd. Taking those requests in one list, with each new pitch checked against your rules, answers every trader without phone calls and without breaking the plan.

Let traders at your event ask to move pitch from their own trader page, with their reason and where they would like to be. You move them to a free pitch that keeps your pitch rules, or decline with a note, and they see your answer on their page and by email.

Untuk:  Answering traders who ask for a different pitch

Perlu waktu:  5 menit

- [Open Move requests](#step-1)
- [A trader's request to move](#step-2)
- [Choose the new pitch](#step-3)
- [Move them](#step-4)
- [Check the trader's page](#step-5)

## Sebelum mulai

- You are an owner, admin or producer on the event. The event's **Operations** page opens for those roles only.
- The trader is approved and on a pitch on your site map, and has their trader page link.

1. ## Open Move requests

   Open the event, select **Operations**, select **Site map**, then select **Move requests** at the top.

   **Catatan:** Each request shows the trader, the pitch they are on, their reason and where they would like to be.
          ![Ticket Fairy Move requests view with a coffee van asking to move from pitch F3 to a flat, hard pitch](https://www.ticketfairy.com/embeds/posters/marketing-event-site-plan--move-requests.png)    Move requests waiting for an answer.

## A trader's request to move

On their trader page, the trader finds **Move pitch**, selects **Ask to move**, enters why and, if they like, where they would like to be. They can withdraw the request until you answer, and have one request open at a time.

       ![Ticket Fairy Move pitch card on a trader's page, with why they would like to move and where they would like to be](https://www.ticketfairy.com/embeds/posters/marketing-event-site-plan--ask-to-move.png)    A trader asking to move pitch.

2. ## Choose the new pitch

   Select **Move them** on the request, then choose a free pitch in **New pitch**.

   **Catatan:** The dialog checks the pitch against your pitch rules and says whether it breaks one, or what is worth a look.
          ![Ticket Fairy dialog to move a coffee van, with the trader's reason, a free pitch, the check on it and a note to the trader](https://www.ticketfairy.com/embeds/posters/marketing-event-site-plan--move-them.png)    Moving a trader to a free pitch.
3. ## Move them

   Enter a note for the trader if you like, then select **Move to this pitch**.

   **Catatan:** Leave **Email the trader** on to email them their new pitch. A pitch is refused when it overlaps another pitch, is outside the site boundary, is in a place that must stay clear, would go over a zone limit that counts this trader or the zone's power, or was taken in the meantime, while a keep-apart, keep-near or size rule only shows a warning.
4. ## Check the trader's page

   Open the trader's page from their row in **Traders**.

   **Catatan:** Their Move pitch card says you moved them to the new pitch.
          ![Ticket Fairy Move pitch card on a trader's page saying they were moved to a new pitch](https://www.ticketfairy.com/embeds/posters/marketing-event-site-plan--trader-moved.png)    The trader's page after the move.

## Coba langkah-langkah ini di acara Anda sendiri

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## Atau minta dikerjakan untuk Anda

Fai lists the move requests waiting, checks a pitch against your rules, and moves a trader or declines their request with your note, after you confirm.

### Di dasbor Anda, dengan Fai

Rocket Coffee Van at \<EVENT NAME\> wants to move, what free pitch would keep our rules?

## Biarkan Fai mengerjakannya untuk Anda

Fai bekerja di dalam dasbor Ticket Fairy Anda. Buat akun Anda, buka Fai dan tempel perintah di atas.

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## Decline a request

1. ### Decline it

   Select **Decline** on the request, enter why they cannot move, then select **Decline**.

   **Catatan:** The trader sees your answer on their page, and by email while **Email the trader** is on.
          ![Ticket Fairy dialog to decline a trader's request to move, with why they cannot move and the email switch](https://www.ticketfairy.com/embeds/posters/marketing-event-site-plan--decline.png)    Declining a request with a note.

Fai declines a move request with the note you give, after you confirm.

### Di dasbor Anda, dengan Fai

Decline Rocket Coffee Van's move request at \<EVENT NAME\>, every hard-standing pitch is taken

## Pertanyaan yang mungkin Anda punya

What if the trader withdraws while I answer?:  The first one counts. If they withdrew first, your answer is refused and the list shows the request as **Withdrawn**.

Why can a trader not ask to move?:  They ask only once you have approved them and placed them on a pitch on the site map, and only one request at a time.

Can I move a trader to any area of the map?:  Only to a free pitch: an area with the trader symbol, or named as a pitch, with no trader on it. The pitch has to keep the rules that must be fixed, such as fire lanes and zone limits.

Where do I see past requests?:  Choose **All** above the list. Each request keeps who asked, who answered and when.

## Masih ada pertanyaan?

Jadwalkan demo dan kami akan menjawabnya lewat panggilan, sesuai jenis acara Anda. Atau buat akun Anda dan lihat sendiri.

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