--- title: "Report and handle incidents at your event | Panduan Ticket Fairy" description: "Log anything that goes wrong on site at your event in seconds, alert your safety lead about serious incidents at once, keep medical and safeguarding details to your safety team, and follow each incident through to closed with a complete record." canonical: "https://www.ticketfairy.com/id/guides/report-and-handle-incidents-at-your-event" --- # Report and handle incidents at your event | Panduan Ticket Fairy 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Panduan](https://www.ticketfairy.com/id/guides) 3. Report and handle incidents at your event Menjalankan produksi # Report and handle incidents at your event Event safety leads, duty managers and stewards need one record of what happened on site, who is dealing with it and what was done, from a fainting at the bar to a crowd surge at the barrier. The incident log takes three answers to start, tells the right people at once when it is serious, and keeps every step for the licensing officer afterwards. Log anything that goes wrong on site at your event in seconds, alert your safety lead about serious incidents at once, keep medical and safeguarding details to your safety team, and follow each incident through to closed with a complete record. Untuk: Logging and following up what happens on site Perlu waktu: 8 menit - [Open the incident log](#step-1) - [Report what happened](#step-2) - [Mark it sensitive when it needs to be](#step-3) - [The automatic safety alert](#step-4) - [Check Fai's suggestion](#step-5) - [Move the incident on](#step-6) - [Add updates as things happen](#step-7) ## Sebelum mulai - You are an owner, admin or producer on the event. The event's **Management** page opens for those roles only. - Your safety lead's email is set in Rota rules if you want them emailed about serious incidents. 1. ## Open the incident log Open the event, select **Management**, then select **Incidents** in the list of sections. **Catatan:** **Needs handling** lists new incidents first, then the ones being handled, each with the most serious at the top. The list updates by itself every 20 seconds. ![Ticket Fairy incident log for a festival, with counts by status and the incidents that need handling, most serious first](https://www.ticketfairy.com/embeds/posters/marketing-event-staffing--incidents.png) The incident log. 2. ## Report what happened Select **Report incident**, enter **What happened?** and **Where?**, then choose **How serious is it?**. **Catatan:** Keep names out of what happened; put them under People involved in More details, where only your safety team can read them. The time is now and the reporter is you unless you change them under **More details (optional)**. ![Ticket Fairy Report an incident dialog with what happened, where, how serious it is and the Sensitive switch](https://www.ticketfairy.com/embeds/posters/marketing-event-staffing--report-incident.png) Report an incident. 3. ## Mark it sensitive when it needs to be Turn on **Sensitive** for anything personal, then select **Report**. **Catatan:** It is on by default for medical, safeguarding and welfare incidents. Only your safety team and the person who reported it can then read it; everyone else sees only that something happened, when and how serious it is. ## The automatic safety alert When an incident is reported as High or Critical, or raised to either later, Fai emails your safety lead and the event's owners and admins straight away, up to 20 people. The email gives how serious it is, the type, where and when, with a link, and never what happened or who was involved. If a critical incident is still open 30 minutes after it was reported, Fai emails them again the next time she checks the event, which she does every hour. 4. ## Check Fai's suggestion Open the incident, read **Fai suggests**, then select **Use Fai's suggestion** if it is right. **Catatan:** Fai reads the report and suggests its type and how serious it is; the person handling it decides. Select **Ask Fai again** after you add more detail. ![Ticket Fairy incident panel for a crowd surge, with its seriousness, the next step, Fai's suggestion, the people involved and what has happened so far](https://www.ticketfairy.com/embeds/posters/marketing-event-staffing--incident.png) One incident and its timeline. 5. ## Move the incident on Under **Next step**, optionally enter a note, then select **Start handling**, **Mark resolved** or **Close**. **Catatan:** Every step is added to **What's happened so far** with who took it and when. A resolved or closed incident can be reopened with **Reopen**. 6. ## Add updates as things happen Enter the update, for example "paramedics have arrived", then select **Add update**. **Catatan:** Updates are added to the timeline and never overwritten. Select **Edit details** to correct where, when, the type or how serious it is. ## Coba langkah-langkah ini di acara Anda sendiri Buat akun gratis, susun acara Anda dan ikuti langkah-langkah di atas di dasbor Anda sendiri. Hanya perlu beberapa menit dan Anda tidak perlu menjadwalkan panggilan penjualan. Alamat email Anda [Buat akun gratis](https://manage.ticketfairy.com/welcome) [Pesan demo](https://www.ticketfairy.com/id/event-ticketing/book-a-demo) Tanpa biaya pemasangan. Tanpa biaya bulanan wajib. Tanpa kartu kredit. ## Atau minta dikerjakan untuk Anda Fai reads the incident log, logs an incident or adds an update to one, suggests its type and seriousness, changes its details, moves it on, reopens it or removes its personal details. She shows you each change and waits for your yes first. Any member of your event's team can report an incident or add an update through Fai. ### Di dasbor Anda, dengan Fai Log an incident at \: someone fainted near the main bar, medium, first aid is with them ## Biarkan Fai mengerjakannya untuk Anda Fai bekerja di dalam dasbor Ticket Fairy Anda. Buat akun Anda, buka Fai dan tempel perintah di atas. [Buat akun gratis](https://manage.ticketfairy.com/welcome) [Pesan demo](https://www.ticketfairy.com/id/event-ticketing/book-a-demo) Tanpa biaya pemasangan. Tanpa biaya bulanan wajib. Tanpa kartu kredit. ## Remove personal details from an incident 1. ### Remove them Open the incident, select **Remove personal details**, then confirm. **Catatan:** This clears the people involved and the text of every update. The incident, its type, how serious it was and the record of who did what and when stay. **Peringatan:** You cannot undo this. Fai removes an incident's personal details when you ask, after you confirm. It cannot be undone. ### Di dasbor Anda, dengan Fai Remove the personal details from incident 31 at \ ## Pertanyaan yang mungkin Anda punya Who is on the safety team?: The event's owners, admins and producers, and your safety lead when they sign in with the email address in Rota rules. They read sensitive incidents in full, and every time someone opens one it is recorded. Can I delete an incident logged by mistake?: No. Incidents are never deleted, so the record stays complete. Close it with a note saying it was logged by mistake. Can stewards report an incident without the Management page?: Yes. Any member of your event's team can ask Fai to log an incident or add an update, and Fai waits for their yes first. A high or critical report emails the safety team the same way. Why did my safety lead not get the email?: Check their email address in Rota rules. The email goes when an incident is reported or raised to High or Critical, once for each rise. ## Masih ada pertanyaan? Jadwalkan demo dan kami akan menjawabnya lewat panggilan, sesuai jenis acara Anda. Atau buat akun Anda dan lihat sendiri. [Pesan demo](https://www.ticketfairy.com/id/event-ticketing/book-a-demo) [Buat akun gratis](https://manage.ticketfairy.com/welcome) Tanpa biaya pemasangan. Tanpa biaya bulanan wajib. Tanpa kartu kredit. ## Panduan terkait - [Cara lain menggunakan Ticket Fairy](https://www.ticketfairy.com/features) - [Keep a risk register for your event](https://www.ticketfairy.com/id/guides/keep-a-risk-register-for-your-event) - [Call your show live on show day](https://www.ticketfairy.com/id/guides/call-your-show-live-on-show-day) - [Build your event rota and check staff in](https://www.ticketfairy.com/id/guides/build-your-event-rota-and-check-staff-in) - [Handle lost property at your event](https://www.ticketfairy.com/id/guides/handle-lost-property-at-your-event) - [Run your event from its Today page](https://www.ticketfairy.com/id/guides/run-your-event-from-its-today-page) - [Find any performer, stage or day on your event](https://www.ticketfairy.com/id/guides/find-any-performer-stage-or-day-on-your-event) - [Buat susunan acara untuk hari acara Anda](https://www.ticketfairy.com/id/guides/plan-your-event-production) - [Lacak setiap pemesanan artis untuk acara Anda](https://www.ticketfairy.com/id/guides/book-and-brief-your-artists) - [Jaga pekerjaan di balik acara tetap berjalan](https://www.ticketfairy.com/id/guides/keep-your-event-tasks-on-track) - [Balance your event team's workload](https://www.ticketfairy.com/id/guides/balance-your-event-teams-workload) - [Read your event's email in one inbox](https://www.ticketfairy.com/id/guides/read-your-event-email-in-one-inbox) - [Take notes on your event calls with Fai](https://www.ticketfairy.com/id/guides/take-notes-on-your-event-calls-with-fai) - [Choose what Fai does on your event](https://www.ticketfairy.com/id/guides/choose-what-fai-does-on-your-event) - [Keep rider lists and notes for your event's artists](https://www.ticketfairy.com/id/guides/keep-rider-lists-and-notes-for-your-artists) - [Advance your performers before the show](https://www.ticketfairy.com/id/guides/advance-your-performers-before-the-show) - [Lacak tempat menginap artis dan kru acara Anda](https://www.ticketfairy.com/id/guides/book-travel-and-accommodation-for-your-artists) - [Share your event's rooming lists with hotels and pickups with drivers](https://www.ticketfairy.com/id/guides/share-rooming-lists-with-hotels-and-pickups-with-drivers) - [Plan your run of show and who calls it](https://www.ticketfairy.com/id/guides/plan-your-run-of-show-and-who-calls-it) - [Share day sheets with your event's on-site teams](https://www.ticketfairy.com/id/guides/share-day-sheets-with-your-on-site-teams) - [Book dressing rooms and plan build and break days for your event](https://www.ticketfairy.com/id/guides/book-dressing-rooms-and-plan-build-and-break-days) - [Hold dates for shows at your venue](https://www.ticketfairy.com/id/guides/hold-dates-for-shows-at-your-venue) - [Make an offer to an artist's agent for your show](https://www.ticketfairy.com/id/guides/make-an-offer-to-an-artists-agent) - [Settle a show with an artist after your event](https://www.ticketfairy.com/id/guides/settle-a-show-with-an-artist) - [Send your event contracts and get them signed online](https://www.ticketfairy.com/id/guides/send-contracts-and-get-them-signed-online) - [Raise purchase orders and track what your event owes](https://www.ticketfairy.com/id/guides/raise-purchase-orders-and-track-what-your-event-owes) - [Take food, drink and market trader applications for your event](https://www.ticketfairy.com/id/guides/take-trader-applications-for-your-event) - [Get your traders ready for show day](https://www.ticketfairy.com/id/guides/get-your-traders-ready-for-show-day) - [Draw your event site map and share it](https://www.ticketfairy.com/id/guides/draw-your-event-site-map-and-share-it) - [Issue accreditation passes for your event](https://www.ticketfairy.com/id/guides/issue-accreditation-passes-for-your-event) - [Recruit volunteers for your event](https://www.ticketfairy.com/id/guides/recruit-volunteers-for-your-event) - [Give your event volunteers their own page and track their hours](https://www.ticketfairy.com/id/guides/give-volunteers-their-own-page-and-track-hours) - [Hand out radios and kit to your event crew](https://www.ticketfairy.com/id/guides/hand-out-radios-and-kit-to-your-event-crew) - [Message the crew, volunteers and traders working on your event](https://www.ticketfairy.com/id/guides/message-the-people-working-on-your-event) - [Send your event lists to your team on a schedule](https://www.ticketfairy.com/id/guides/send-your-event-lists-to-your-team-on-a-schedule) - [Publish your event line-up and set times](https://www.ticketfairy.com/id/guides/publish-your-line-up-and-set-times) - [Tambahkan semua orang yang mengirim formulir acara ke relawan, pedagang, atau kru Anda](https://www.ticketfairy.com/id/guides/add-form-applicants-to-your-event-teams) - [Semua panduan Ticket Fairy](https://www.ticketfairy.com/id/guides) ## Lakukan ini di acara Anda sendiri Buat akun, susun acara, dan ikuti langkah-langkahnya di dasbor Anda. Anda tidak perlu memesan panggilan penjualan. [Buat akun gratis](https://manage.ticketfairy.com/welcome) [Pesan demo](https://www.ticketfairy.com/id/event-ticketing/book-a-demo) ## Jual tiket dengan Ticket Fairy Semua yang ada di panduan ini tersedia di dasbor Anda sejak hari Anda mendaftar. - Siapkan acara Anda dalam hitungan menit - Acara gratis memang gratis - Fai, kopilot Anda, sudah tersedia [Buat akun gratis](https://manage.ticketfairy.com/welcome) Tanpa biaya pemasangan. Tanpa biaya bulanan wajib. Tanpa kartu kredit. ## Lihat lewat panggilan Jadwalkan demo dan kami akan menunjukkan cara Ticket Fairy menangani jenis acara Anda. [Pesan demo](https://www.ticketfairy.com/id/event-ticketing/book-a-demo) [Cara lain menggunakan Ticket Fairy](https://www.ticketfairy.com/features) ### Kiat untuk menjual lebih banyak tiket Saran praktis dari penyelenggara yang tiketnya habis terjual, dan setiap panduan baru begitu terbit. Kami menghormati privasi Anda. Berhenti berlangganan kapan saja.