---
title: "See why tickets and passes were refused at the door | Panduan Ticket Fairy"
description: "Count every scan your door scanners and staff gates refused, by reason, entrance, hour and ticket or pass type, on the Check-in page. Spot shared screenshots of tickets and doors turning people away, then open each refused scan to see who it was."
canonical: "https://www.ticketfairy.com/id/guides/see-why-tickets-and-passes-were-refused-at-the-door"
---

# See why tickets and passes were refused at the door | Panduan Ticket Fairy

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Panduan](https://www.ticketfairy.com/id/guides)
3. See why tickets and passes were refused at the door

Menjalankan produksi

# See why tickets and passes were refused at the door

Door and security managers need to know why people were turned away: a flood of tickets shown again after check-in usually means shared screenshots, and one busy entrance refusing passes for the wrong zone means a sign or a briefing is wrong. The refused scans report answers both while the doors are still open.

Count every scan your door scanners and staff gates refused, by reason, entrance, hour and ticket or pass type, on the Check-in page. Spot shared screenshots of tickets and doors turning people away, then open each refused scan to see who it was.

Untuk:  Understanding the scans your door and staff gates turned away

Perlu waktu:  4 menit

- [Open Refused scans](#step-1)
- [Choose a day](#step-2)
- [A ticket shown again after check-in](#step-3)
- [See each refused scan](#step-4)

## Sebelum mulai

- You have an owner, admin, producer, support or Stats login on the event.
- Your brand has the Event Operating System.

1. ## Open Refused scans

   Open the event, select **Check-In**, then select the **Refused scans** tab.

   **Catatan:** It counts the refused scans at the door and at staff gates, by reason, by entrance or scanner, by ticket or pass type and by hour.
          ![Ticket Fairy Refused scans report of a festival, with totals at the door and staff gates and the scans refused by reason, entrance, type and hour](https://www.ticketfairy.com/embeds/posters/marketing-event-small-items--refused-scans.png)    Refused scans at the doors and staff gates.
2. ## Choose a day

   Choose the day in **Day**, or **Whole event**.

   **Catatan:** The counts are at most a minute old and say when they were counted.

## A ticket shown again after check-in

**Shown again after check-in** counts tickets scanned again when they were already in and the ticket type does not allow re-entry. Many of them at different entrances in a short time usually means a ticket was shared as a screenshot.

3. ## See each refused scan

   Select **Show each refused scan**.

   **Catatan:** Each scan shows when, the reason, the entrance or staff gate, the ticket or pass type and the holder. Choose **Where** and **Reason** to narrow the list.
          ![Ticket Fairy list of each refused scan at the door, with when, the reason, the entrance, the ticket type and the holder](https://www.ticketfairy.com/embeds/posters/marketing-event-small-items--refused-scans-list.png)    Each refused scan.

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## Atau minta dikerjakan untuk Anda

Fai reads the refused scans by reason, entrance, hour and type for the whole event or one day, and lists the refused scans for one reason.

### Di dasbor Anda, dengan Fai

Why were people refused at the doors of \<EVENT NAME\> on Saturday, and at which entrance?

## Biarkan Fai mengerjakannya untuk Anda

Fai bekerja di dalam dasbor Ticket Fairy Anda. Buat akun Anda, buka Fai dan tempel perintah di atas.

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## Pertanyaan yang mungkin Anda punya

Why is a scan missing from the report?:  A code the platform does not know, and a ticket for another event, are not stored against your event, so they cannot be counted here. The report says so under its counts.

Is looking at the list recorded?:  Yes. The list names ticket holders, so each time you open it, your name is recorded against it.

Why can I not see the Refused scans tab?:  It shows for brands with the Event Operating System, and not for team members limited to event statistics.

Can I let a refused person in from here?:  No. The report only reads what happened. Let a refused ticket in with the door scanner, or a pass at a staff gate with a supervisor's link.

## Masih ada pertanyaan?

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