# Add your own words to the ticket confirmation email | Ticket Fairy-guider

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2. [Guider](https://www.ticketfairy.com/no/guides)
3. Add your own words to the ticket confirmation email

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# Add your own words to the ticket confirmation email

Every buyer gets a confirmation email with their ticket, and it carries nothing else until you add to it. Promoters who add the door time, the age limit and how to get home answer the questions that would otherwise reach their inbox, and their buyers' replies go to an address your team reads.

Add your door time, travel advice and event rules to the confirmation email buyers get with their tickets, and send their replies to an address your team reads.

For:  Telling buyers what they need to know when they buy

Tar:  7 minutter

- [Open the confirmation email card](#step-1)
- [Add the text buyers need](#step-2)
- [Read the preview before you save](#step-3)
- [Send replies to a person](#step-4)
- [Buy a ticket and read what arrives](#step-5)

## Før du starter

- You are an owner or admin for the event, so you can save changes to it.
- You know the three or four things buyers ask you most. Take them from your inbox, because the real ones are duller and more specific than the ones you would invent.
- You have an address your team actually reads, if replies should reach a person rather than the default.

1. ## Open the confirmation email card

   Open the event and find **Confirmation Email**.

   **Merk:** A card with a message in it offers **Edit**. An event with nothing added says so, and offers **Add custom text** instead.
          ![Ticket Fairy confirmation email card with saved custom text about door times and travel, and a reply-to address](https://www.ticketfairy.com/embeds/posters/marketing-confirmation-email--custom-text.png)    The Confirmation Email card, with a message saved.
2. ## Add the text buyers need

   Select **Add custom text** on an empty card, or **Edit** on one with a message, and enter what they need to know.

   **Merk:** Door time, last entry, age limit, what to bring, and how to get home. Four short paragraphs beat one long one, because this is read on a phone.
3. ## Read the preview before you save

   Check the preview beside the editor, where your text sits inside the real email.

   **Merk:** The preview is close to the final email rather than identical to it, so treat the wording as exact and the spacing as approximate.
4. ## Send replies to a person

   Enter your team address in **Reply-to address**.

   **Merk:** Buyers reply to the confirmation whether or not you invite them to. Left blank, those replies reach the default address rather than your team.
5. ## Buy a ticket and read what arrives

   Buy one ticket yourself and read the email that lands.

   **Merk:** This is the only check that covers the real email rather than the preview. Refund your own order afterwards.

## Prøv disse trinnene på ditt eget arrangement

Opprett en gratis konto, bygg arrangementet ditt og følg trinnene over i ditt eget dashbord. Det tar noen minutter, og du trenger ikke å booke en salgssamtale.

    E-postadressen din    [Opprett en gratis konto](https://manage.ticketfairy.com/welcome) [Book en demo](https://www.ticketfairy.com/no/event-ticketing/book-a-demo)

Ingen oppstartsgebyr. Ingen obligatorisk månedsavgift. Ingen kredittkort nødvendig.

## Eller få det gjort for deg

Fai can draft the message from what she knows about the event and show it to you before it is saved. Reading it back afterwards is the check worth doing.

### I dashbordet ditt, med Fai

Draft the extra text for the confirmation email for \<EVENT NAME\>. Cover the door time, the age limit and how to get home, and show it to me before saving

### Fra din egen assistent, via MCP

Koble assistenten til [MCP-serveren vår](https://www.ticketfairy.com/mcp-server), og be den om:

Behold `--read-only` i MCP-konfigurasjonen. Denne oppgaven leser bare data, så assistenten trenger ikke verktøy som gjør endringer.

Pick the brand, find the event \<EVENT NAME\> and show its confirmation email text

## Fra terminalen din

Installer CLI-en fra [CLI-siden vår](https://www.ticketfairy.com/cli), logg inn med `ticketfairy auth login`, og velg merkevaren du jobber med ved hjelp av `ticketfairy brand use <BRAND_ID>`. `ticketfairy brand list` og `ticketfairy event list` viser ID-ene de andre kommandoene bruker.

Read the event back to check what the confirmation email currently says.

### Show the event and its saved settings

ticketfairy event get \<EVENT\_ID\>

## La Fai gjøre det for deg

Fai jobber inne i Ticket Fairy-dashbordet ditt. Opprett kontoen din, åpne Fai og lim inn instruksjonen over.

   [Opprett en gratis konto](https://manage.ticketfairy.com/welcome) [Book en demo](https://www.ticketfairy.com/no/event-ticketing/book-a-demo)

Ingen oppstartsgebyr. Ingen obligatorisk månedsavgift. Ingen kredittkort nødvendig.

## Change the message as the event nears

1. ### Update the text when a detail moves

   Select **Edit** the same day a door time or a lineup changes.

   **Merk:** Buyers who already have their confirmation keep the old wording, so a change close to the day needs an email to them as well.

Fai can read the current text back and draft the replacement.

### I dashbordet ditt, med Fai

What does the confirmation email for \<EVENT NAME\> currently say, and draft a version with the new door time in it

### Fra din egen assistent, via MCP

Behold `--read-only` i MCP-konfigurasjonen. Denne oppgaven leser bare data, så assistenten trenger ikke verktøy som gjør endringer.

Pick the brand, find the event \<EVENT NAME\> and show its confirmation email text

### Fra terminalen din

Read the event to see the saved text.

#### Show the event and its saved settings

ticketfairy event get \<EVENT\_ID\>

## Take the message off again

1. ### Remove the custom text

   Open the card and select **Clear**.

   **Merk:** The confirmation goes back to carrying the ticket and nothing else. Emails already sent keep the words they were sent with.

Fai can open the card so you can remove the text yourself.

### I dashbordet ditt, med Fai

Open the confirmation email settings for \<EVENT NAME\>

### Fra din egen assistent, via MCP

Behold `--read-only` i MCP-konfigurasjonen. Denne oppgaven leser bare data, så assistenten trenger ikke verktøy som gjør endringer.

Pick the brand, find the event \<EVENT NAME\> and show its confirmation email text

### Fra terminalen din

Read the event to confirm the text is gone.

#### Show the event and its saved settings

ticketfairy event get \<EVENT\_ID\>

## Spørsmål du kanskje har

Does this change emails already sent?:  No. A confirmation carries the words it was sent with. Buyers who bought before the change keep the old version, so email them separately when it matters.

Is this the same for every ticket type?:  Yes. The text goes on the confirmation for the whole event, so keep it to what is true for everybody who bought.

Where do replies go if I leave the address blank?:  To the default address rather than to your team. Enter one whenever you want a person to see what buyers send back.

Why does the preview look slightly different from the email?:  The preview renders your text inside the email rather than sending it, so the wording is exact and the spacing is close. Buy a ticket to see the real one.

## Har du fortsatt et spørsmål?

Book en demo, så svarer vi på det i en samtale, tilpasset din type arrangement. Eller opprett kontoen din og se selv.

   [Book en demo](https://www.ticketfairy.com/no/event-ticketing/book-a-demo) [Opprett en gratis konto](https://manage.ticketfairy.com/welcome)

Ingen oppstartsgebyr. Ingen obligatorisk månedsavgift. Ingen kredittkort nødvendig.

## Relaterte guider

- [Flere måter å bruke Ticket Fairy på](https://www.ticketfairy.com/no/event-ticketing/features)
- [Email the people who bought tickets to your event](https://www.ticketfairy.com/no/guides/email-your-buyers)
- [Send en kjøpers billetter på nytt og rett opp opplysningene](https://www.ticketfairy.com/no/guides/resend-tickets-and-fix-a-buyers-details)
- [Create an event](https://www.ticketfairy.com/no/guides/create-an-event)
- [Save the emails you send buyers, guests and applicants](https://www.ticketfairy.com/no/guides/save-the-emails-you-send)
- [Alle Ticket Fairy-guider](https://www.ticketfairy.com/no/guides)

## Gjør dette på ditt eget arrangement

Opprett kontoen din, bygg arrangementet og følg trinnene i ditt eget dashbord. Du trenger ikke bestille en salgssamtale.

  [Opprett en gratis konto](https://manage.ticketfairy.com/welcome) [Book en demo](https://www.ticketfairy.com/no/event-ticketing/book-a-demo)

## Selg billetter med Ticket Fairy

Alt i disse guidene er i dashbordet ditt fra den dagen du registrerer deg.

- Sett opp arrangementet ditt på noen minutter
- Gratisarrangementer er gratis
- Fai, din medpilot, er innebygd

 [Opprett en gratis konto](https://manage.ticketfairy.com/welcome)

Ingen oppstartsgebyr. Ingen obligatorisk månedsavgift. Ingen kredittkort nødvendig.

## Se det i en samtale

Book en demo, så viser vi deg hvordan Ticket Fairy håndterer din type arrangement.

 [Book en demo](https://www.ticketfairy.com/no/event-ticketing/book-a-demo) [Flere måter å bruke Ticket Fairy på](https://www.ticketfairy.com/no/event-ticketing/features)

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