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Give ticket buyers an AI concierge

Buyers ask the same questions before they buy, about door times, age limits and what a ticket includes. A concierge widget on your own website replies from the answers you have entered, points buyers at the right event, and passes the rest to you.

Put an assistant on your own site that answers what buyers ask before they buy, from the answers you gave it.

For
Answering buyer questions on your own website
Tar
9 minutter

Før du starter

  • You are an owner or admin of the brand. The concierge is limited to those two roles because it speaks to the public for you.
  • The concierge is switched on for your brand. Where it is not, the page says so and offers to put you in touch.
  • You have the ten questions your buyers actually ask. Take them from your inbox rather than from imagination, because the real ones are duller and more specific.
  1. Create a widget for the brand

    Open the concierge builder and select Create widget.

    Merk: One widget can cover a whole brand or a single event. Start with the brand, because a buyer who opens the wrong event still gets an answer.

  2. Enter what the concierge should know

    Select + Add a topic for each question your buyers ask, and enter the answer you would give them yourself.

    Merk: Enter the answer you would send at two in the morning, not the one from your terms page. Door times, age limits, bag rules and refunds earn their place first.

    Ticket Fairy concierge knowledge base with question and answer entries the assistant replies from
    The concierge knowledge base, with entries in it.
  3. Preview it before your buyers see it

    Save the widget and select Open preview.

    Merk: Ask it your three hardest questions. An answer that is confidently wrong is worse than no concierge, and the fix is another entry.

  4. Put it on your site

    Copy the widget snippet into your own site where buyers reach it before they buy.

    Merk: Put it on the event page and the ticket page. A buyer who has reached your contact page has usually given up already.

Eller få det gjort for deg

Fai can open the concierge builder for you. What the concierge knows is yours to enter and yours to keep current.

I dashbordet ditt, med Fai

Open the concierge widgets for <BRAND NAME>

Fra din egen assistent, via MCP

Koble assistenten til MCP-serveren vår, og be den om:

Behold --read-only i MCP-konfigurasjonen. Denne oppgaven leser bare data, så assistenten trenger ikke verktøy som gjør endringer.

Pick the brand <BRAND NAME> and show its events

Fra terminalen din

Installer CLI-en fra CLI-siden vår, logg inn med ticketfairy auth login, og velg merkevaren du jobber med ved hjelp av ticketfairy brand use <BRAND_ID>. ticketfairy brand list og ticketfairy event list viser ID-ene de andre kommandoene bruker.

The concierge is built in the dashboard.

Show the brands you can act for

ticketfairy brand list

Keep it current as the event changes

  1. Update the entries when the facts move

    Change the entry the same day a door time, an age limit or a lineup changes.

    Merk: A concierge repeating last month's door time costs you more than the question ever did. Treat the entries as part of the event, not as setup.

Fai can open the widget so you can update what it knows.

I dashbordet ditt, med Fai

Open the concierge widget for <BRAND NAME> so I can update its answers

Fra din egen assistent, via MCP

Behold --read-only i MCP-konfigurasjonen. Denne oppgaven leser bare data, så assistenten trenger ikke verktøy som gjør endringer.

Pick the brand <BRAND NAME> and show its events

Fra terminalen din

Entries are edited in the dashboard.

Show the brands you can act for

ticketfairy brand list

Spørsmål du kanskje har

What happens when it does not know an answer?
It says so rather than inventing one, which tells you the question needs an entry of its own.
Does it know my ticket prices and dates?
It works from your events and from the entries you add. Facts that live nowhere but in your head belong in an entry.
Can I have one per event?
Yes. Give a festival with its own rules its own widget, and let the brand widget answer for everything else.

Har du fortsatt et spørsmål?

Book en demo, så svarer vi på det i en samtale, tilpasset din type arrangement. Eller opprett kontoen din og se selv.

Ingen oppstartsgebyr. Ingen obligatorisk månedsavgift. Ingen kredittkort nødvendig.

Gjør dette på ditt eget arrangement

Opprett kontoen din, bygg arrangementet og følg trinnene i ditt eget dashbord. Du trenger ikke bestille en salgssamtale.

Book en demo

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