# Win back buyers who left checkout | Ticket Fairy-guider 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guider](https://www.ticketfairy.com/no/guides) 3. Win back buyers who left checkout Kasse og bestillinger # Win back buyers who left checkout Some buyers enter their details at checkout and then never pay, because a card was declined or something interrupted them. Ticket Fairy keeps the list for each event, and an email to those buyers is often the cheapest way to bring in more sales. The people on that list, the ticket holders you can email, and the buyers who get the reminder Ticket Fairy sends are three different groups. Find the buyers who entered their details at checkout and never paid for their tickets, see why each one is on the list, and email them back to your event. For: Turning lost checkouts into sales Tar: 6 minutter - [Open the list](#step-1) - [Read what each row tells you](#step-2) - [Email them back](#step-3) - [Three lists, not one](#step-4) ## Før du starter - You're an owner or an admin on this event. With a **Stats** or **Support** login you can read the list but not send the email, and with a **Limited Stats** login Orders sends you back to the home page. - Your event has taken buyers into checkout. A buyer joins the list once their email address reaches the checkout, so a buyer who left before that never appears. 1. ## Open the list Open your event, select **Orders** and then the **Abandoned Carts** tab. Each row is one buyer who entered their details at checkout and never completed a paid order. **Merk:** The tab covers the last 30 days and holds up to 10,000 people, newest first. Past that it shows the most recent and says so. ![The Abandoned Carts tab, with a row per buyer showing the name, email, when they left, the cart stage and the number of checkout attempts](https://www.ticketfairy.com/embeds/posters/marketing-orders--abandoned-carts.png) Event, Orders, Abandoned Carts. 2. ## Read what each row tells you **Cart stage** separates the two ways a sale is lost: **Order started** means they reached an order and stopped, and **No order** means they never got that far. **Checkout attempts** counts how many times that person came back and tried. **Merk:** Several attempts from one buyer usually means something blocked them rather than that they changed their mind, so those rows are worth an email first. 3. ## Email them back Open **Messaging**, start a new email and choose **Abandoned carts** as the audience. Offer a reason to come back rather than a reminder that they left. **Merk:** That audience is not the tab. It reaches everyone who has ever left a cart on this event, not only the last 30 days, and it leaves out the buyers who opted out of these emails. ## Three lists, not one The tab shows the last 30 days and includes people who opted out, because you are reading it rather than mailing it. The composer audience reaches every abandoned cart the event has ever had and leaves the opt-outs out. The reminder we send for you covers only carts between one and thirteen hours old. The three numbers will not match, and each is right for its own job. ## Prøv disse trinnene på ditt eget arrangement Opprett en gratis konto, bygg arrangementet ditt og følg trinnene over i ditt eget dashbord. Det tar noen minutter, og du trenger ikke å booke en salgssamtale. E-postadressen din [Opprett en gratis konto](https://manage.ticketfairy.com/welcome) [Book en demo](https://www.ticketfairy.com/no/event-ticketing/book-a-demo) Ingen oppstartsgebyr. Ingen obligatorisk månedsavgift. Ingen kredittkort nødvendig. ## Eller få det gjort for deg Fai, the assistant inside your dashboard, can read the list and tell you how big it is and how recent. Sending the email is done in the dashboard, so she hands you back to the composer, and MCP has no reader for this list. ### I dashbordet ditt, med Fai For \, how many people left checkout without paying in the last \ days, and how many of them never got as far as an order ## Fra terminalen din Installer CLI-en fra [CLI-siden vår](https://www.ticketfairy.com/cli), logg inn med `ticketfairy auth login`, og velg merkevaren du jobber med ved hjelp av `ticketfairy brand use `. `ticketfairy brand list` og `ticketfairy event list` viser ID-ene de andre kommandoene bruker. The list is read in the dashboard or through Fai. There is no command for it yet. ## La Fai gjøre det for deg Fai jobber inne i Ticket Fairy-dashbordet ditt. Opprett kontoen din, åpne Fai og lim inn instruksjonen over. [Opprett en gratis konto](https://manage.ticketfairy.com/welcome) [Book en demo](https://www.ticketfairy.com/no/event-ticketing/book-a-demo) Ingen oppstartsgebyr. Ingen obligatorisk månedsavgift. Ingen kredittkort nødvendig. ## The reminder we send for you Twice a day, Ticket Fairy emails buyers whose cart is between one and thirteen hours old, with a link back to the event. It is skipped for an event with nothing left to sell, and for a buyer whose order is paid in full, which a buyer part way through a payment plan is not. **Merk:** Ticket Fairy sends this for events in the United States, Australia and New Zealand, and an event that runs under another company's branding gets that company's version of it wherever the event is. Anywhere else the composer is how you reach these buyers, and support can turn the reminder off for an event when you do not want it. Fai reads the abandoned-cart list and can say how big it is and how recent. Whether the automatic reminder runs for an event is not on anything she can read, so ask us that one. ### I dashbordet ditt, med Fai How many people left checkout on \ yesterday without paying ## What takes a row off the list A row leaves when the buyer at that address completes a paid order for the event, or starts a payment plan on one. It also drops off once it is older than the 30 days the tab covers. **Merk:** A buyer who bought under a different email address stays on the list, because the two are matched on the address alone. Fai reads the same list, so she sees what is on it now. A cart that has bought is already off it, and nothing records that it was ever on it. ### I dashbordet ditt, med Fai For \, show me who is on the abandoned cart list now and how many times each of them reached checkout ## When a buyer opts out The reminder Ticket Fairy sends carries an opt-out link, and it applies to that person on that event alone. From then on they receive neither the reminder nor an email you send to the abandoned-carts audience. **Merk:** They stay on the tab, which counts everyone who left checkout whether they opted out or not. It does not shrink when you send either, so its total tells you nothing about how a send went. Fai reads the tab, which counts opt-outs in, so ask her for the total rather than for who will receive a send. ### I dashbordet ditt, med Fai How many people are on the abandoned-cart list for \ ## Spørsmål du kanskje har Why is a buyer on the list who has already bought?: Two addresses. The list matches a cart to an order on the email address, so a buyer who abandoned under one address and paid under another stays on it. A buyer mid-way through a payment plan is treated as having bought and does leave the list. Why does one person have several checkout attempts?: Each fresh visit to checkout more than an hour after the last one starts a new attempt, and the tab folds them into one row and counts them. A high count is a sign that something stopped that buyer rather than that they were browsing. Can I export the list?: Not from the tab. You can sort it, search it and read it, and the way to act on it is the messaging composer, which reaches the whole audience rather than the rows in front of you. Does the list include people who never gave an email?: No. A cart is recorded from the moment an email address reaches the checkout, so a buyer who looked at the ticket page and left is not on it. Traffic like that is in the visitor reports instead. What does "10,000+" mean at the top?: The tab holds the 10,000 most recent people and this event has more. That is the limit on the mailout too, and it takes the most recent 10,000 every time, so sending again reaches the same people rather than working back through the queue. Send while the list is still under the limit if you want to reach everyone, and ask us where an event is already past it. ## Har du fortsatt et spørsmål? Book en demo, så svarer vi på det i en samtale, tilpasset din type arrangement. Eller opprett kontoen din og se selv. [Book en demo](https://www.ticketfairy.com/no/event-ticketing/book-a-demo) [Opprett en gratis konto](https://manage.ticketfairy.com/welcome) Ingen oppstartsgebyr. Ingen obligatorisk månedsavgift. Ingen kredittkort nødvendig. ## Relaterte guider - [Flere måter å bruke Ticket Fairy på](https://www.ticketfairy.com/no/event-ticketing/features) - [Email the people who bought tickets to your event](https://www.ticketfairy.com/no/guides/email-your-buyers) - [Run a waiting list for a sold-out event](https://www.ticketfairy.com/no/guides/run-a-waiting-list) - [See how visitors find your event page](https://www.ticketfairy.com/no/guides/see-how-visitors-find-your-event-page) - [Refund an order on your event](https://www.ticketfairy.com/no/guides/refund-an-order) - [Clear the ticket orders waiting on an ID check](https://www.ticketfairy.com/no/guides/verify-buyer-identity-at-checkout) - [Let buyers refund their own tickets](https://www.ticketfairy.com/no/guides/let-buyers-refund-themselves) - [Sell a block of tickets to a company and invoice them](https://www.ticketfairy.com/no/guides/take-a-group-booking-and-invoice-it) - [Send en kjøpers billetter på nytt og rett opp opplysningene](https://www.ticketfairy.com/no/guides/resend-tickets-and-fix-a-buyers-details) - [Alle Ticket Fairy-guider](https://www.ticketfairy.com/no/guides) ## Gjør dette på ditt eget arrangement Opprett kontoen din, bygg arrangementet og følg trinnene i ditt eget dashbord. Du trenger ikke bestille en salgssamtale. [Opprett en gratis konto](https://manage.ticketfairy.com/welcome) [Book en demo](https://www.ticketfairy.com/no/event-ticketing/book-a-demo) ## Selg billetter med Ticket Fairy Alt i disse guidene er i dashbordet ditt fra den dagen du registrerer deg. - Sett opp arrangementet ditt på noen minutter - Gratisarrangementer er gratis - Fai, din medpilot, er innebygd [Opprett en gratis konto](https://manage.ticketfairy.com/welcome) Ingen oppstartsgebyr. Ingen obligatorisk månedsavgift. Ingen kredittkort nødvendig. ## Se det i en samtale Book en demo, så viser vi deg hvordan Ticket Fairy håndterer din type arrangement. [Book en demo](https://www.ticketfairy.com/no/event-ticketing/book-a-demo) [Flere måter å bruke Ticket Fairy på](https://www.ticketfairy.com/no/event-ticketing/features) ### Tips for å selge flere billetter Praktiske råd fra arrangører som selger ut, og hver nye guide så snart den publiseres. Vi respekterer personvernet ditt. 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