--- title: "Report and handle incidents at your event | Ticket Fairy-guider" description: "Log anything that goes wrong on site at your event in seconds, alert your safety lead about serious incidents at once, keep medical and safeguarding details to your safety team, and follow each incident through to closed with a complete record." canonical: "https://www.ticketfairy.com/no/guides/report-and-handle-incidents-at-your-event" --- # Report and handle incidents at your event | Ticket Fairy-guider 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guider](https://www.ticketfairy.com/no/guides) 3. Report and handle incidents at your event Styr produksjonen # Report and handle incidents at your event Event safety leads, duty managers and stewards need one record of what happened on site, who is dealing with it and what was done, from a fainting at the bar to a crowd surge at the barrier. The incident log takes three answers to start, tells the right people at once when it is serious, and keeps every step for the licensing officer afterwards. Log anything that goes wrong on site at your event in seconds, alert your safety lead about serious incidents at once, keep medical and safeguarding details to your safety team, and follow each incident through to closed with a complete record. For: Logging and following up what happens on site Tar: 8 minutter - [Open the incident log](#step-1) - [Report what happened](#step-2) - [Mark it sensitive when it needs to be](#step-3) - [The automatic safety alert](#step-4) - [Check Fai's suggestion](#step-5) - [Move the incident on](#step-6) - [Add updates as things happen](#step-7) ## Før du starter - You are an owner, admin or producer on the event. The event's **Operations** page opens for those roles only. - Your safety lead's email is set in Rota rules if you want them emailed about serious incidents. 1. ## Open the incident log Open the event, select **Operations**, then select **Incidents** in the list of sections. **Merk:** **Needs handling** lists new incidents first, then the ones being handled, each with the most serious at the top. The list updates by itself every 20 seconds. ![Ticket Fairy incident log for a festival, with counts by status and the incidents that need handling, most serious first](https://www.ticketfairy.com/embeds/posters/marketing-event-staffing--incidents.png) The incident log. 2. ## Report what happened Select **Report incident**, enter **What happened?** and **Where?**, then choose **How serious is it?**. **Merk:** Keep names out of what happened; put them under People involved in More details, where only your safety team can read them. The time is now and the reporter is you unless you change them under **More details (optional)**. ![Ticket Fairy Report an incident dialog with what happened, where, how serious it is and the Sensitive switch](https://www.ticketfairy.com/embeds/posters/marketing-event-staffing--report-incident.png) Report an incident. 3. ## Mark it sensitive when it needs to be Turn on **Sensitive** for anything personal, then select **Report**. **Merk:** It is on by default for medical, safeguarding and welfare incidents. Only your safety team and the person who reported it can then read it; everyone else sees only that something happened, when and how serious it is. ## The automatic safety alert When an incident is reported as High or Critical, or raised to either later, Fai emails your safety lead and the event's owners and admins straight away, up to 20 people. The email gives how serious it is, the type, where and when, with a link, and never what happened or who was involved. If a critical incident is still open 30 minutes after it was reported, Fai emails them again the next time she checks the event, which she does every hour. 4. ## Check Fai's suggestion Open the incident, read **Fai suggests**, then select **Use Fai's suggestion** if it is right. **Merk:** Fai reads the report and suggests its type and how serious it is; the person handling it decides. Select **Ask Fai again** after you add more detail. ![Ticket Fairy incident panel for a crowd surge, with its seriousness, the next step, Fai's suggestion, the people involved and what has happened so far](https://www.ticketfairy.com/embeds/posters/marketing-event-staffing--incident.png) One incident and its timeline. 5. ## Move the incident on Under **Next step**, optionally enter a note, then select **Start handling**, **Mark resolved** or **Close**. **Merk:** Every step is added to **What's happened so far** with who took it and when. A resolved or closed incident can be reopened with **Reopen**. 6. ## Add updates as things happen Enter the update, for example "paramedics have arrived", then select **Add update**. **Merk:** Updates are added to the timeline and never overwritten. Select **Edit details** to correct where, when, the type or how serious it is. ## Prøv disse trinnene på ditt eget arrangement Opprett en gratis konto, bygg arrangementet ditt og følg trinnene over i ditt eget dashbord. Det tar noen minutter, og du trenger ikke å booke en salgssamtale. E-postadressen din [Opprett en gratis konto](https://manage.ticketfairy.com/welcome) [Book en demo](https://www.ticketfairy.com/no/event-ticketing/book-a-demo) Ingen oppstartsgebyr. Ingen obligatorisk månedsavgift. Ingen kredittkort nødvendig. ## Eller få det gjort for deg Fai reads the incident log, logs an incident or adds an update to one, suggests its type and seriousness, changes its details, moves it on, reopens it or removes its personal details. She shows you each change and waits for your yes first. Any member of your event's team can report an incident or add an update through Fai. ### I dashbordet ditt, med Fai Log an incident at \: someone fainted near the main bar, medium, first aid is with them ## La Fai gjøre det for deg Fai jobber inne i Ticket Fairy-dashbordet ditt. Opprett kontoen din, åpne Fai og lim inn instruksjonen over. [Opprett en gratis konto](https://manage.ticketfairy.com/welcome) [Book en demo](https://www.ticketfairy.com/no/event-ticketing/book-a-demo) Ingen oppstartsgebyr. Ingen obligatorisk månedsavgift. Ingen kredittkort nødvendig. ## Remove personal details from an incident 1. ### Remove them Open the incident, select **Remove personal details**, then confirm. **Merk:** This clears the people involved and the text of every update. The incident, its type, how serious it was and the record of who did what and when stay. **Advarsel:** You cannot undo this. Fai removes an incident's personal details when you ask, after you confirm. It cannot be undone. ### I dashbordet ditt, med Fai Remove the personal details from incident 31 at \ ## Spørsmål du kanskje har Who is on the safety team?: The event's owners, admins and producers, and your safety lead when they sign in with the email address in Rota rules. They read sensitive incidents in full, and every time someone opens one it is recorded. Can I delete an incident logged by mistake?: No. Incidents are never deleted, so the record stays complete. Close it with a note saying it was logged by mistake. Can stewards report an incident without the Management page?: Yes. Any member of your event's team can ask Fai to log an incident or add an update, and Fai waits for their yes first. A high or critical report emails the safety team the same way. Why did my safety lead not get the email?: Check their email address in Rota rules. The email goes when an incident is reported or raised to High or Critical, once for each rise. ## Har du fortsatt et spørsmål? Book en demo, så svarer vi på det i en samtale, tilpasset din type arrangement. Eller opprett kontoen din og se selv. [Book en demo](https://www.ticketfairy.com/no/event-ticketing/book-a-demo) [Opprett en gratis konto](https://manage.ticketfairy.com/welcome) Ingen oppstartsgebyr. Ingen obligatorisk månedsavgift. Ingen kredittkort nødvendig. ## Relaterte guider - [Flere måter å bruke Ticket Fairy på](https://www.ticketfairy.com/features) - [Keep a risk register for your event](https://www.ticketfairy.com/no/guides/keep-a-risk-register-for-your-event) - [Call your show live on show day](https://www.ticketfairy.com/no/guides/call-your-show-live-on-show-day) - [Build your event rota and check staff in](https://www.ticketfairy.com/no/guides/build-your-event-rota-and-check-staff-in) - [Handle lost property at your event](https://www.ticketfairy.com/no/guides/handle-lost-property-at-your-event) - [Run your event from its Today page](https://www.ticketfairy.com/no/guides/run-your-event-from-its-today-page) - [Find any performer, stage or day on your event](https://www.ticketfairy.com/no/guides/find-any-performer-stage-or-day-on-your-event) - [Build the running order for your event day](https://www.ticketfairy.com/no/guides/plan-your-event-production) - [Følg opp alle artistbestillinger for arrangementet ditt](https://www.ticketfairy.com/no/guides/book-and-brief-your-artists) - 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[Show your traders in a directory on your website](https://www.ticketfairy.com/no/guides/show-your-traders-in-a-directory-on-your-website) - [Place your traders on pitches on your event site map](https://www.ticketfairy.com/no/guides/place-your-traders-on-pitches-on-your-site-map) - [Check your traders' takings after your event and invoice their share of sales](https://www.ticketfairy.com/no/guides/check-trader-takings-and-invoice-a-share-of-sales) - [Share a power sheet with your event electrician](https://www.ticketfairy.com/no/guides/share-a-power-sheet-with-your-electrician) - [Give exhibitors a lead scanner for their booth at your event](https://www.ticketfairy.com/no/guides/give-exhibitors-a-lead-scanner-for-their-booth) - [Let exhibitors follow up their event leads and see their results](https://www.ticketfairy.com/no/guides/let-exhibitors-follow-up-their-leads-and-see-results) - [Send event document packs to your performers, traders and crew](https://www.ticketfairy.com/no/guides/send-document-packs-to-your-performers-traders-and-crew) - [Send contracts to many performers, traders or suppliers for your event at once](https://www.ticketfairy.com/no/guides/send-contracts-to-many-performers-traders-or-suppliers-at-once) - [Offer open shifts on your event rota to crew and volunteers](https://www.ticketfairy.com/no/guides/offer-open-shifts-to-your-crew-and-volunteers) - [Find the crew and volunteers who work your events](https://www.ticketfairy.com/no/guides/find-the-crew-and-volunteers-who-work-your-events) - [Give your event crew one page for all their shifts](https://www.ticketfairy.com/no/guides/give-your-crew-one-page-for-all-their-shifts) - [Let event staff work a desk from their phone with a desk link](https://www.ticketfairy.com/no/guides/let-event-staff-work-a-desk-from-their-phone) - [Check accreditation passes in and out at your event staff gates](https://www.ticketfairy.com/no/guides/check-passes-in-and-out-at-your-staff-gates) - [Collect crew certificates and licences before they work an event shift](https://www.ticketfairy.com/no/guides/collect-crew-certificates-before-they-work-a-shift) - [Run a safety induction for everyone who works your event](https://www.ticketfairy.com/no/guides/run-a-safety-induction-for-everyone-who-works-your-event) - [Plan crew meal times and food needs for your event](https://www.ticketfairy.com/no/guides/plan-crew-meal-times-and-food-needs-for-your-event) - [Charge outside teams for the crew meals they eat at your event](https://www.ticketfairy.com/no/guides/charge-outside-teams-for-their-crew-meals) - [Check in attendees and print name badges at your event registration desk](https://www.ticketfairy.com/no/guides/check-in-attendees-and-print-badges-at-registration) - [Set up a self-service check-in kiosk for your event](https://www.ticketfairy.com/no/guides/set-up-a-self-service-check-in-kiosk-for-your-event) - [Legg til alle som sender inn arrangements­skjemaet, blant frivillige, selgere eller crew](https://www.ticketfairy.com/no/guides/add-form-applicants-to-your-event-teams) - [Alle Ticket Fairy-guider](https://www.ticketfairy.com/no/guides) ## Gjør dette på ditt eget arrangement Opprett kontoen din, bygg arrangementet og følg trinnene i ditt eget dashbord. Du trenger ikke bestille en salgssamtale. [Opprett en gratis konto](https://manage.ticketfairy.com/welcome) [Book en demo](https://www.ticketfairy.com/no/event-ticketing/book-a-demo) ## Selg billetter med Ticket Fairy Alt i disse guidene er i dashbordet ditt fra den dagen du registrerer deg. - Sett opp arrangementet ditt på noen minutter - Gratisarrangementer er gratis - Fai, din medpilot, er innebygd [Opprett en gratis konto](https://manage.ticketfairy.com/welcome) Ingen oppstartsgebyr. Ingen obligatorisk månedsavgift. Ingen kredittkort nødvendig. ## Se det i en samtale Book en demo, så viser vi deg hvordan Ticket Fairy håndterer din type arrangement. [Book en demo](https://www.ticketfairy.com/no/event-ticketing/book-a-demo) [Flere måter å bruke Ticket Fairy på](https://www.ticketfairy.com/features) ### Tips for å selge flere billetter Praktiske råd fra arrangører som selger ut, og hver nye guide så snart den publiseres. Vi respekterer personvernet ditt. Meld deg av når du vil.