# Save the emails you send buyers, guests and applicants | Ticket Fairy-guider

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2. [Guider](https://www.ticketfairy.com/no/guides)
3. Save the emails you send buyers, guests and applicants

E-post, SMS og markedsføring

# Save the emails you send buyers, guests and applicants

The same invitation, application answer and gift certificate message goes out before every event. An email template is that message drafted once, in your own wording, and picked by name each time you send it, so a promoter or venue team sends it the way they would say it.

Draft an invitation, an application answer or a gift certificate message once, then pick it by name each time you send it, so every email you send buyers, guests and applicants sounds like you.

For:  Sending invitations, application answers and gift certificate emails in your own wording

Tar:  5 minutter

- [Open your saved emails](#step-1)
- [Say what kind of message it is](#step-2)
- [Enter a name and a subject](#step-3)
- [Enter the message itself](#step-4)
- [Use it where you send that message](#step-5)

## Før du starter

- You're an owner or an admin of the event. You need one of those two logins to open Email Templates.
- You know which message you are drafting. An invitation, an application decision and a gift certificate each want their own template.

1. ## Open your saved emails

   Open your event and select **Email Templates**.

   **Merk:** **Status** on the left is green while the template is enabled and red once you disable it.
         ![The Email Templates page of a festival, with five saved messages, their status marks, and the Edit, Preview and Duplicate controls on each row](https://www.ticketfairy.com/embeds/posters/marketing-email-templates--templates.png)    Email Templates.
2. ## Say what kind of message it is

   Select **Create Template**, then choose the **Email Template** type that matches where the message is sent from.

   **Merk:** Messaging and invitations covers the everyday ones, including application decisions and delegation invitations. Gift certificates is the message a buyer forwards to the person they bought for.
3. ## Enter a name and a subject

   Enter a **Name** and a **Subject**.

   **Merk:** The name is for you and never leaves the dashboard, and the subject is the line the person sees in their inbox, so put the event in it. **Description** is optional and is the line you read down the list a year later.
4. ## Enter the message itself

   Enter the **Content** in the editor.

   **Merk:** Say the one thing the reader needs and the one thing you want them to do.
5. ## Use it where you send that message

   Open the page that sends the message and pick your template by name: **Select Template** in Messaging, the **Email Template** column on a delegation, or the decision emails on a form.

   **Merk:** Disabling a template takes it out of **Select Template** in Messaging and turns off **Edit** and **Preview** on its row. A delegation, a form and a gift certificate still offer it, so rename one you no longer want sent.

## Prøv disse trinnene på ditt eget arrangement

Opprett en gratis konto, bygg arrangementet ditt og følg trinnene over i ditt eget dashbord. Det tar noen minutter, og du trenger ikke å booke en salgssamtale.

    E-postadressen din    [Opprett en gratis konto](https://manage.ticketfairy.com/welcome) [Book en demo](https://www.ticketfairy.com/no/event-ticketing/book-a-demo)

Ingen oppstartsgebyr. Ingen obligatorisk månedsavgift. Ingen kredittkort nødvendig.

## Eller få det gjort for deg

Keeping the templates is dashboard work. Fai, the assistant inside your dashboard, can draft the wording for one before you paste it in.

### I dashbordet ditt, med Fai

Draft the email we send acts we have accepted for \<EVENT NAME\>, with the load-in time and the parking left as blanks for me to fill

### Fra din egen assistent, via MCP

Koble assistenten til [MCP-serveren vår](https://www.ticketfairy.com/mcp-server), og be den om:

Behold `--read-only` i MCP-konfigurasjonen. Denne oppgaven leser bare data, så assistenten trenger ikke verktøy som gjør endringer.

Pick the brand, find the event \<EVENT NAME\> and show it

## La Fai gjøre det for deg

Fai jobber inne i Ticket Fairy-dashbordet ditt. Opprett kontoen din, åpne Fai og lim inn instruksjonen over.

   [Opprett en gratis konto](https://manage.ticketfairy.com/welcome) [Book en demo](https://www.ticketfairy.com/no/event-ticketing/book-a-demo)

Ingen oppstartsgebyr. Ingen obligatorisk månedsavgift. Ingen kredittkort nødvendig.

## Work from one you already have

1. ### Copy a template

   Select **Duplicate** on the row.

   **Merk:** You get a copy to change, which is faster than starting again for the second and third message in a set. A template whose content you uploaded as a zip file has no **Duplicate**, because the wording lives in the file rather than in the template.
2. ### Read it before you rely on it

   Select **Preview** on the row.

   **Merk:** It shows the message as it will arrive, which is the only reliable way to catch a broken layout before an applicant does.
3. ### Take one out of circulation

   Select **Disable** on the row and confirm.

   **Merk:** A disabled template keeps its wording and stops being offered in Messaging, so last year's crew email can wait for next year rather than being deleted.
   **Tips:** Rename one nobody should pick again, because a delegation, a form and a gift certificate still offer a disabled template.

Copying and previewing are dashboard work. Fai can rewrite the wording of a message you paste to her, in your brand's voice.

### I dashbordet ditt, med Fai

Rewrite this email so it is shorter and sounds like our other messages to buyers

### Fra din egen assistent, via MCP

Behold `--read-only` i MCP-konfigurasjonen. Denne oppgaven leser bare data, så assistenten trenger ikke verktøy som gjør endringer.

Pick the brand, find the event \<EVENT NAME\> and show it

## Spørsmål du kanskje har

Where do these emails get used?:  Anywhere you send a message you chose the wording for: the approved and declined emails on a form, the message that goes with a delegation invitation, the gift certificate a buyer forwards, and **Select Template** when you email your ticket holders from Messaging. They are not the order confirmation, which is set on its own page.

Can I save a message I have already drafted in Messaging?:  Yes. **Save as Template** in the composer puts that wording on this same list, so the next one starts from it rather than from nothing.

Can I use one template on more than one event?:  A template you save on an event stays on that event, so save the wording again on the next one. A template on your brand's own Email Templates page is offered when you email ticket holders from Messaging, and not on an event's forms, delegations or gift certificates.

What does disabling a template do to emails already sent?:  Nothing. An email that has already gone out is unchanged, and disabling a template does not reach back into it.

Why can't I edit or preview a row?:  It is disabled. Enable it again and both controls come back.

## Har du fortsatt et spørsmål?

Book en demo, så svarer vi på det i en samtale, tilpasset din type arrangement. Eller opprett kontoen din og se selv.

   [Book en demo](https://www.ticketfairy.com/no/event-ticketing/book-a-demo) [Opprett en gratis konto](https://manage.ticketfairy.com/welcome)

Ingen oppstartsgebyr. Ingen obligatorisk månedsavgift. Ingen kredittkort nødvendig.

## Relaterte guider

- [Flere måter å bruke Ticket Fairy på](https://www.ticketfairy.com/no/event-ticketing/features)
- [Let a partner hand out their own tickets for your event](https://www.ticketfairy.com/no/guides/let-a-partner-hand-out-their-own-tickets)
- [Email the people who bought tickets to your event](https://www.ticketfairy.com/no/guides/email-your-buyers)
- [Add your own words to the ticket confirmation email](https://www.ticketfairy.com/no/guides/add-your-own-words-to-the-confirmation-email)
- [Alle Ticket Fairy-guider](https://www.ticketfairy.com/no/guides)

## Gjør dette på ditt eget arrangement

Opprett kontoen din, bygg arrangementet og følg trinnene i ditt eget dashbord. Du trenger ikke bestille en salgssamtale.

  [Opprett en gratis konto](https://manage.ticketfairy.com/welcome) [Book en demo](https://www.ticketfairy.com/no/event-ticketing/book-a-demo)

## Selg billetter med Ticket Fairy

Alt i disse guidene er i dashbordet ditt fra den dagen du registrerer deg.

- Sett opp arrangementet ditt på noen minutter
- Gratisarrangementer er gratis
- Fai, din medpilot, er innebygd

 [Opprett en gratis konto](https://manage.ticketfairy.com/welcome)

Ingen oppstartsgebyr. Ingen obligatorisk månedsavgift. Ingen kredittkort nødvendig.

## Se det i en samtale

Book en demo, så viser vi deg hvordan Ticket Fairy håndterer din type arrangement.

 [Book en demo](https://www.ticketfairy.com/no/event-ticketing/book-a-demo) [Flere måter å bruke Ticket Fairy på](https://www.ticketfairy.com/no/event-ticketing/features)

### Tips for å selge flere billetter

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