Kasse og bestillinger
Clear the ticket orders waiting on an ID check
Where you ask buyers to prove who they are, their card is held rather than charged until they do. Club and festival teams running age-restricted or high-demand nights build up holds that nobody has finished, and each one is a ticket that is neither sold nor available to anyone else. You can send the check again, take the payment without it, or release the hold so the tickets go back on sale.
See which buyers have a card on hold in the Needs Verification tab, send the ID check again, take the payment without it, or release the hold and put the tickets back on sale.
- For
- Clearing the card holds waiting on an ID check so the tickets go back on sale
- Tar
- 5 minutter
Før du starter
- You're an owner or admin of the event. The tab appears where an ID check is asked for, on the event or on one of its ticket types.
- You accept that capturing the payment and cancelling the order cannot be undone, because one takes the buyer's money and the other releases the hold on their card.
- You know your own rule for how long to wait. Ticket Fairy only starts clearing an untouched order after seven days, and the ticket comes back later still, once the bank has let the hold expire.
-
Open the orders waiting on a check
Open your event, select Orders and select the Needs Verification tab.
Merk: The tab is there only where you ask buyers for an ID check, and the number beside it is how many holds are outstanding right now.
Event, Orders, Needs Verification.
What a hold means
The buyer's card carries an authorisation rather than a charge, and their tickets are neither issued nor back on sale. Every row on this tab is money you have not taken and stock you cannot sell.
Merk: Card authorisations do not last forever. A hold you leave long enough expires on the bank's schedule rather than yours.
-
Ask the buyer again
Open the row menu and select Resend verification.
Merk: This emails a fresh link. It is the first thing to try, because most holds are a buyer who closed the tab rather than a buyer who cannot pass.
-
Take the payment without the check
Select Capture & verify and confirm with Capture & bypass.
Merk: This takes the money, marks the order paid and issues the tickets without the ID check, and it cannot be undone. Use it when you have satisfied yourself another way.
Event, Orders, Capture and bypass. -
Release a hold that is going nowhere
Select Cancel & release hold and confirm with Cancel order.
Merk: No money is taken, the hold on the buyer's card is released and the order is cancelled. The tickets go back on sale, and this cannot be undone either.
Prøv disse trinnene på ditt eget arrangement
Opprett en gratis konto, bygg arrangementet ditt og følg trinnene over i ditt eget dashbord. Det tar noen minutter, og du trenger ikke å booke en salgssamtale.
Ingen oppstartsgebyr. Ingen obligatorisk månedsavgift. Ingen kredittkort nødvendig.
Eller få det gjort for deg
Fai, the assistant inside your dashboard, opens the event and takes you to its orders. The decisions on a hold are made on the page, because taking the money and releasing it both change what the buyer has and cannot be undone.
I dashbordet ditt, med Fai
Take me to the orders on <EVENT NAME>
Fra din egen assistent, via MCP
Koble assistenten til MCP-serveren vår, og be den om:
Behold --read-only i MCP-konfigurasjonen. Denne oppgaven leser bare data, så assistenten trenger ikke verktøy som gjør endringer.
Pick the brand, find the event <EVENT NAME> and show it
La Fai gjøre det for deg
Fai jobber inne i Ticket Fairy-dashbordet ditt. Opprett kontoen din, åpne Fai og lim inn instruksjonen over.
Ingen oppstartsgebyr. Ingen obligatorisk månedsavgift. Ingen kredittkort nødvendig.
Clear old holds every day
-
Work it on the same schedule every day
Open the tab once a day and release anything older than your own cut-off.
Merk: Ticket Fairy already emails a reminder after twelve hours and again every twelve after that, so send one yourself only where you have a reason to. An order nobody touches waits at least seven days, and its ticket returns to the sale only once the bank has let the hold expire, which is why your own cut-off gets the ticket back sooner.
Fai can take you to the tab. The decisions themselves stay on the page, because taking a buyer's money and releasing it both change what they have and cannot be undone.
I dashbordet ditt, med Fai
Take me to the orders on <EVENT NAME> that are waiting on an ID check
Fra din egen assistent, via MCP
Behold --read-only i MCP-konfigurasjonen. Denne oppgaven leser bare data, så assistenten trenger ikke verktøy som gjør endringer.
Pick the brand, find the event <EVENT NAME> and show it
Spørsmål du kanskje har
- Has the buyer been charged?
- Not yet. Their card carries an authorisation, which is a hold on the amount rather than a payment. Capture takes it; cancel releases it.
- Can I undo a capture or a cancellation?
- No. Both confirmations say so before they act, because one takes the money and issues the tickets and the other puts the tickets back on sale.
- Why can I not see the Needs Verification tab?
- It appears where an ID check is asked for, and that can be set on the event or on a single ticket type. Check both before you conclude the event does not use it.
Har du fortsatt et spørsmål?
Book en demo, så svarer vi på det i en samtale, tilpasset din type arrangement. Eller opprett kontoen din og se selv.
Ingen oppstartsgebyr. Ingen obligatorisk månedsavgift. Ingen kredittkort nødvendig.
Relaterte guider
Gjør dette på ditt eget arrangement
Opprett kontoen din, bygg arrangementet og følg trinnene i ditt eget dashbord. Du trenger ikke bestille en salgssamtale.