--- title: "Keep Your Ticketing Platform, Run the Rest on Ticket Fairy" description: "Keep selling tickets where you sell them today. Ticket Fairy answers your fans, runs your shows and pays your artists and suppliers from Vault." canonical: "https://www.ticketfairy.com/platform/alongside-your-ticketing" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Platform](https://www.ticketfairy.com/platform) 3. Alongside your ticketing For event teams with their own ticketing platform # Keep your ticketing. Run everything else on Ticket Fairy. Your tickets keep selling where they sell today. Your fans get answers on your website, your team runs the contracts, crew and run of show for every event, and Vault pays your artists and suppliers. [Start free](https://manage.ticketfairy.com/registration) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) - No move from your ticketing platform - Start free, no card needed - Unlimited events on every plan Your tickets keep selling on your own platform. Ticket Fairy answers your fans, advances your artists and sends your crew their shifts. AI ticket concierge ## Your fans get answers on your website, whoever sells your tickets Your AI ticket concierge answers fans on your own website from your FAQ, policy and venue pages, your Google Docs or your whole website. You add the listing page or the event pages from your ticketing platform, and the concierge knows each event's dates, venue, ticket types and prices. When a fan is ready to buy, the concierge gives them a Get tickets link to your ticket page, in your brand's own voice. - **Events from your ticketing platform**: your listing or event pages, checked on the schedule you choose, with sold-out events marked - **Answers from your own pages**: FAQ, policy and venue pages, Google Docs or your whole website - **Get tickets links**: fans go straight to the ticket page on your platform - **One team inbox**: the concierge can pass questions it cannot answer to your team, with any contact details the fan shares, beside your Instagram and Messenger messages - **Your look and voice**: one line of code on your site, with your colors, welcome message and tone - **The fan's own language**: replies in the language each fan writes in [AI ticket concierge](https://www.ticketfairy.com/features/ai-ticket-concierge) *A fan asks a question on your website. Your concierge answers from your own pages and sends the fan to your ticket page to buy.* How it fits ## Ticket Fairy fits around the ticketing you already have 1. ### Add your events You add each event with its dates and venue. Switch on "Tickets are being sold on a different ticketing platform", and your Ticket Fairy event page sends buyers to your ticket page. Guest lists and passes use a Ticket Fairy ticket type you set up for them. 2. ### Connect what you already use Your website gets the concierge from one line of code. You connect your mailbox, your Instagram or Facebook account, or both on a paid plan, and your ad accounts, and you add the pages from your ticketing platform. 3. ### Run the rest with your team Your team plans each show, pays suppliers and answers fans in Ticket Fairy, while your tickets keep selling where they sell now. Event Operating System ## Plan and run every show, from the first offer to the last changeover Your team can run the work around each event in Ticket Fairy, whoever sells the tickets. Fai finds the contracts, riders and invoices in your mailbox and matches each one to its offer for you to confirm, and her notetaker joins your calls and gives you the notes and follow-ups. *In this example, your gate team starts at 16:00, the support acts hand over to the changeover crew at 20:30, and your headliner goes on at 21:30, on time.* - ### Offers, contracts and advancing You can email offers and send contracts that come back signed online. Each act completes their advance from a link with no login: their rider, hospitality, travel and hotels. [Artists & line-up](https://www.ticketfairy.com/event-operating-system/artists-and-line-up) [Contracts & payments](https://www.ticketfairy.com/event-operating-system/contracts-and-payments) [Travel & hotels](https://www.ticketfairy.com/event-operating-system/travel-and-hotels) - ### Run of show and set times Every stage keeps its running order, cues and changeovers in one run of show, and your crew can open their day sheets on their phones. [Show day](https://www.ticketfairy.com/event-operating-system/show-day) - ### Crew rota and volunteers You can build the rota or import it from a spreadsheet, take volunteer applications and check people in to their shifts. [Crew & volunteers](https://www.ticketfairy.com/event-operating-system/crew-and-volunteers) - ### Traders, suppliers and your site Traders apply through your own form and upload their certificates, you place each pitch and its power on your site plan, and you manage your suppliers and hire kit beside it. [Traders & markets](https://www.ticketfairy.com/event-operating-system/traders-and-markets) [Site & logistics](https://www.ticketfairy.com/event-operating-system/site-and-logistics) - ### Passes for crew, artists and guests You can approve pass requests by zone and day on a Ticket Fairy ticket type, and your door team scans each pass in the Ticket Fairy check-in app. [Accreditation](https://www.ticketfairy.com/event-operating-system/accreditation) - ### Tasks, deadlines and suggestions Each event opens on what needs doing today, with tasks, owners and deadlines, and Fai suggests the next step for you to approve. [Planning](https://www.ticketfairy.com/event-operating-system/planning) [Fai & automation](https://www.ticketfairy.com/event-operating-system/fai-and-automation) - ### Budget and costs You can track every cost against your budget, and you enter the ticket revenue from your platform as a revenue line. [Budget & costs](https://www.ticketfairy.com/event-operating-system/budget-and-costs) - ### Guest lists and comps You can send a whole guest list from a spreadsheet onto a Ticket Fairy ticket type, and each guest gets a ticket your door team scans in the Ticket Fairy app. [Guest lists & comps](https://www.ticketfairy.com/features/guest-lists-and-comps) [Start free](https://manage.ticketfairy.com/registration) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) Vault and Capital ## Pay your artists and suppliers from the money your tickets earn Your ticketing platform can pay out into your own Vault receiving account. From there your team can pay artist fees, deposits and supplier invoices in one batch or on their due date, and you can require a second person to approve each payment. - **Receiving accounts**: local account details in the currencies Vault supports, ready for your ticketing platform's payouts - **Batch payments**: your line-up and crew paid in one batch, or from a spreadsheet - **Approvals**: you can require a second person to approve each payment before it goes - **Team cards**: virtual and physical cards in each team member's name, with limits and event dates - **Capital**: working capital for deposits before your on-sale, repaid from deposits into the Vault account set up for your Capital repayments, whichever ticketing platform pays them in [Vault](https://www.ticketfairy.com/features/vault) [Capital](https://www.ticketfairy.com/features/capital) *In this example, a $24,000 payout from your ticketing platform reaches Vault and pays $15,500 of artist fees and supplier invoices.* Marketing ## Sell more of your tickets, wherever your buyers check out You can run one campaign on Meta and TikTok on every plan, adding Google, Spotify, Reddit and ChatGPT from Pro, and send it to your ticket page on any platform. Ticket Fairy splits one budget across the networks you choose and shows each campaign's spend, clicks and the results each network reports, in one report. - **One campaign, up to six networks**: one budget, split across the networks you choose: Meta and TikTok on every plan, and Google, Spotify, Reddit and ChatGPT from Pro - **One report**: each campaign's spend, clicks and the results each network reports, side by side - **Posts and approvals**: posts and reels for Instagram and Facebook, and stories for Instagram, scheduled with a teammate's approval when you turn it on - **Captions in your voice**: three draft captions from your brand and the event's line-up - **Comments and messages**: one queue for comments, messages and mentions, and a message campaign with your ticket link to everyone who commented in the last 7 days - **Your events website**: a site for your events, where each event links to its ticket page [Advertising & tracking](https://www.ticketfairy.com/features/advertising-and-tracking) [Social media](https://www.ticketfairy.com/features/social-media) [Website builder](https://www.ticketfairy.com/features/website-builder) *In this example, one campaign splits $1,500 across Meta, TikTok and Google, and Ticket Fairy shows 2,140 clicks to your ticket page in one report.* Fai, your team and your developers ## Your whole team works in one place, with Fai beside them - ### Fai Fai can set up your event records, draft contracts and advances from your templates and answer questions about your shows. She shows you each change first and saves it only when you approve. [Fai](https://www.ticketfairy.com/features/fai) - ### Roles for your team Each person gets a role, from door staff to producer, and sees only the events and work that role allows. [Teams & security](https://www.ticketfairy.com/features/teams-and-security) - ### Ticket Fairy API and MCP Your developers can use the Ticket Fairy API, the command-line tool and the MCP server to read and update your run of show, rota and incidents, and to read your contracts, Vault balances and payments. [API & developers](https://www.ticketfairy.com/features/api-and-developers) ## Sell tickets with Ticket Fairy too, when it suits you Some teams try Ticket Fairy ticketing on one event first. When you choose to move, the Ticket Fairy team can set up your events and branding and train your team, timed around your on-sale date, and your concierge, event records and Vault stay as they are. [See ticketing fees and plans](https://www.ticketfairy.com/pricing) [See Ticket Fairy ticketing](https://www.ticketfairy.com/features/ticket-types-and-pricing) ## Questions about using Ticket Fairy alongside your ticketing #### Do I have to move my ticketing to use Ticket Fairy? No. You can keep selling tickets on your current platform and use the concierge, the [Event Operating System](https://www.ticketfairy.com/event-operating-system), Vault, Capital and marketing on Ticket Fairy. You add each event to Ticket Fairy with a link to your ticket page, and set up a Ticket Fairy ticket type only for the guest lists and passes you send from Ticket Fairy. #### How does the concierge know about events on my ticketing platform? You add your listing page or each event page from your ticketing platform. The concierge checks them on the schedule you choose, from every hour to once a month, and picks up each event's dates, venue, ticket types and prices, and whether it has sold out. Its prices are from its last check, and the Get tickets link shows the live price. #### Can the concierge look up an order a fan bought on another platform? No. The concierge looks up orders and tickets bought on Ticket Fairy. When a fan asks about an order from your ticketing platform, the concierge can pass the question to your team inbox, with any contact details the fan has shared. #### How many sources can my concierge read? Your brand can keep one source active at once on Free, 10 on Pro and 25 on Max, Max 200 and Business. Pages from your ticketing platform, reference pages, Google Docs and whole websites all count towards it. #### Can my door team scan tickets from my ticketing platform in the Ticket Fairy app? No. Tickets from your ticketing platform scan in that platform's app. The Ticket Fairy check-in app scans the guest tickets and passes you send from a Ticket Fairy ticket type, so your guest list or crew entrance can run on Ticket Fairy beside your main door. #### Do my ticket sales show in Ticket Fairy reports? Your sales reports, payouts and promoter results stay on your ticketing platform. In Ticket Fairy you enter your ticket revenue in each event's budget, and your ad campaigns show the results each network reports. #### Can my ticketing platform pay out into Vault? Yes. Vault gives you local receiving account details in the currencies it supports, and you enter them as your payout account on your ticketing platform. If you take Capital funding, its repayments are taken from deposits into the Vault account set up for your Capital repayments, whichever platform pays them in. #### What does Ticket Fairy cost if I sell tickets elsewhere? The Event Operating System, a live concierge and a website on a Ticket Fairy address come with every plan, Free included, with unlimited events. Fai's work in the Event Operating System and your concierge's conversations use your plan's Fai usage, and Free includes US$3 of usage each month. A paid plan adds more usage, more concierge sources and your own web address. #### Can I move my ticketing to Ticket Fairy later? Yes, whenever you choose. The Ticket Fairy team can set up your events and branding and train your team, timed around your on-sale date, and your event records, concierge and Vault stay as they are. See how the Ticket Fairy [ticketing platform](https://www.ticketfairy.com/event-ticketing/) helps you sell more tickets, with every feature, the pricing and the support you get. ## Keep your ticketing and run everything else on Ticket Fairy You can start today with your next event, and your tickets keep selling where they sell now. ## Start free today You add your next event, connect your website and invite your team, with no card needed. No card needed Unlimited events Keep your ticketing platform [Start free](https://manage.ticketfairy.com/registration) No credit card required The Ticket Fairy, Inc. is a fintech company and technology platform. The Ticket Fairy, Inc. is not a bank, financial institution, or regulated financial services provider. Vault banking services are provided through regulated banking partners. Ticket Fairy is not a direct lender and does not make credit decisions. Ticket Fairy acts solely as a technology provider, connecting event businesses with third-party lending partners. All funding decisions, terms, and conditions are determined by the respective lending partners. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)