# Approve orders before buyers receive tickets | Инструкции Ticket Fairy

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Инструкции](https://www.ticketfairy.com/ru/guides)
3. Approve orders before buyers receive tickets

Создание мероприятия

# Approve orders before buyers receive tickets

Review every order, or only orders containing selected ticket types. Choose when to take payment, then approve or decline each request before its payment hold expires.

Для кого:  Reviewing ticket requests before confirming admission

Займёт:  12 минут

- [Decide whether to review every order or only selected ticket types](#step-1)
- [Turn approval on for every order](#step-2)
- [Turn approval on for one ticket type](#step-3)
- [Choose when supported payments are collected](#step-4)
- [Place one test order through the chosen ticket](#step-5)
- [Approve a pending order](#step-6)

## Что нужно перед началом

- You can edit ticket settings and review orders for the event.
- You have decided whether every order needs approval or only orders containing particular ticket types.
- You know whether you want to take payment at checkout or after approval, where the payment method supports a hold.

1. ## Decide whether to review every order or only selected ticket types

   Use event-wide approval when every order needs your decision. Use ticket-type approval when only a membership tier, guest request or other selected ticket needs review.

   An event-wide setting applies to every ticket type. A ticket-type setting applies to the whole order whenever that order contains at least one ticket from the selected type.
2. ## Turn approval on for every order

   Open **Tickets**, select **Settings**, and turn on **Require order approval** under **Ticket Settings**. Save the settings before the event starts taking requests.

   Every new order then waits for your decision. When this is on, every ticket type requires approval.
           ![Ticket Fairy Ticket Settings with Require order approval and Hold payment until approved enabled for the event](https://www.ticketfairy.com/embeds/posters/marketing-tickets--event-order-approval.png)    Tickets, Settings, Ticket Settings.
3. ## Turn approval on for one ticket type

   Leave event-wide approval off, open the ticket type, and turn on **Require order approval for this type** in its options. Save the ticket and repeat only for the other types that need review.

   A ticket type inherits event-wide approval when the event setting is on. Turn the event setting off first when buyers should be able to buy some ticket types without review.
           ![Ticket Fairy ticket options with Require order approval for this type and Hold payment until approved enabled](https://www.ticketfairy.com/embeds/posters/marketing-tickets--ticket-type-order-approval.png)    Tickets, Edit Ticket Type, Options.
4. ## Choose when supported payments are collected

   For event-wide approval, turn on **Hold payment until approved**. For ticket-type approval, turn on **Hold payment until approved** in that ticket type. Supported payment methods then reserve the order amount at checkout and collect it only after you approve. Leave the relevant switch off when payment should be collected at checkout.

   A payment method that cannot hold the amount collects it at checkout. Declining that order sends a refund, and the payment processing fees on that refund may not be returned.
5. ## Place one test order through the chosen ticket

   Open the event in a private browser window and place an order containing the ticket type you configured. Confirm that checkout says the order is waiting for approval and does not issue usable tickets yet.

   For ticket-type approval, repeat with an ordinary ticket on its own. That order should complete normally when event-wide approval is off.
6. ## Approve a pending order

   Open **Orders**, choose **Needs Approval**, and review the buyer, tickets, total and **Hold expires** time. On a desktop, select **...** on the order, then **Approve**. If the order appears as a shorter row, open it and select **Approve** there. On a phone, select **...** first, then **Approve**. Check the order number and confirm **Approve**.

   Decide before the payment hold expires. An expired hold cannot be collected: the order is declined, the reserved amount is released and the buyer needs a new purchase link. A current held payment is collected and the tickets are issued. When checkout already collected payment, approval does not collect it again.
           ![Ticket Fairy confirmation before approving a pending order](https://www.ticketfairy.com/embeds/posters/marketing-orders--approve-pending.png)    Orders, Needs Approval, Approve.

## Или поручите это помощнику

Fai, the assistant inside your dashboard, can turn order approval on for the event or selected ticket types, show you a pending order, and approve or decline it. She asks you to approve settings changes and asks again before the order decision. You can also complete the whole workflow in the dashboard. Your own AI assistant over the MCP server can show you a specified pending order and approve it only after you confirm.

### В вашей панели, с Fai

Find my event by name. Require approval for \<EVERY ORDER OR TICKET TYPE NAMES\> and \<HOLD SUPPORTED PAYMENTS OR COLLECT AT CHECKOUT\>. Show me the setting and ask me to approve it. Then open pending order \<ORDER NUMBER\>, show me the buyer, ticket types, total and payment state, and ask whether I want to approve or decline it. Do not make the order decision until I choose and approve it

### Из вашего собственного ассистента, через MCP

Подключите ассистента к [нашему серверу MCP](https://www.ticketfairy.com/mcp-server) и попросите его:

Скопированная конфигурация MCP содержит `--read-only`. Убирайте `--read-only`, только если хотите разрешить ассистенту вносить изменения. Обычные изменения выполняются по вашему запросу, а перед действиями с серьёзными последствиями совместимый клиент просит ваше подтверждение. Если клиент не умеет запрашивать подтверждение, внесите изменение в панели управления.

Find my event by name, open pending order \<ORDER NUMBER\>, show me the buyer, tickets, total and payment state, and ask me to approve the order. Do not approve it until I confirm

## Decline a pending order

Open **Orders**, choose **Needs Approval**, and review the buyer, tickets, total and **Hold expires** time. On a desktop, select **...** on the order, then **Decline**. If the order appears as a shorter row, open it and select **Decline**. On a phone, select **...** first, then **Decline**. Check the order number and confirm **Decline**.

A reserved amount is released. Payment already collected at checkout is refunded, and the buyer receives the rejection notification.

        ![Ticket Fairy confirmation before declining a pending order](https://www.ticketfairy.com/embeds/posters/marketing-orders--decline-pending.png)    Orders, Needs Approval, Decline.

Fai can decline the pending order after showing you the buyer, tickets, total and payment-hold deadline. MCP can open the order but cannot decline it, and the CLI does not expose this decision.

### В вашей панели, с Fai

Open pending order \<ORDER NUMBER\> for \<EVENT NAME\>. Show me the buyer, tickets, total, payment status and hold deadline, then ask before declining it

### Из вашего собственного ассистента, через MCP

Скопированная конфигурация MCP содержит `--read-only`. Убирайте `--read-only`, только если хотите разрешить ассистенту вносить изменения. Обычные изменения выполняются по вашему запросу, а перед действиями с серьёзными последствиями совместимый клиент просит ваше подтверждение. Если клиент не умеет запрашивать подтверждение, внесите изменение в панели управления.

Find \<EVENT NAME\> and open pending order \<ORDER NUMBER\>. Show me the buyer, tickets, total, payment status and hold deadline so I can decide in the dashboard

## Вопросы, которые могут возникнуть

Can I require approval for only one ticket type?:  Yes. Leave event-wide approval off and turn on **Require order approval for this type** on each type that needs it.

What happens when one order contains an approval ticket and an ordinary ticket?:  The whole order waits for your decision. Approving issues every ticket in the order; declining closes the whole order.

Is the buyer charged before I approve?:  With the event-wide **Hold payment until approved** switch, or the ticket type's **Hold payment until approved** switch, on, a supported payment method reserves the amount and collects it after approval. Other payment methods charge the buyer at checkout and refund them if you decline the order. With the switch off, payment is collected at checkout.

Where do ticket-type approval orders appear?:  Open **Needs Approval** and find the order. On a desktop, select **...** on the order, then select **Approve** or **Decline**. If the order appears as a shorter row, open it and use **Approve** or **Decline**. On a phone, select **...** first, then use **Approve** or **Decline**.

What happens when a payment hold expires?:  The reserved amount is released and the pending order is declined because the payment can no longer be collected. Use the displayed **Hold expires** time to act before that point.

Can I approve only part of an order?:  No. Approval applies to the order as a whole. Ask the buyer to place separate orders when different ticket requests need different decisions.

Does order approval make the event invitation-only?:  No. It lets someone place a request and gives you the decision afterward. Use a password, personal invitation or hidden-ticket access code when access must be controlled before checkout.

## Что дальше

- [Что ещё можно сделать в Ticket Fairy](https://www.ticketfairy.com/ru/event-ticketing/features)
- [Сделайте мероприятие только по приглашениям](https://www.ticketfairy.com/ru/guides/make-an-event-invitation-only)
- [Sell tickets by personal invitation](https://www.ticketfairy.com/ru/guides/sell-tickets-by-personal-invitation)
- [Password-protect your event](https://www.ticketfairy.com/ru/guides/password-protect-your-event)
- [Use Freefund to reduce no-shows at free and RSVP events](https://www.ticketfairy.com/ru/guides/reduce-no-shows-at-free-rsvp-events)
- [Run an A/B test for your event](https://www.ticketfairy.com/ru/guides/run-an-ab-test-for-your-event)
- [Unlock hidden tickets with an access code](https://www.ticketfairy.com/ru/guides/unlock-hidden-tickets-with-an-access-code)
- [Schedule when your event goes live](https://www.ticketfairy.com/ru/guides/schedule-when-your-event-goes-live)
- [Postpone or reschedule an event](https://www.ticketfairy.com/ru/guides/postpone-or-reschedule-an-event)
- [Create a reusable event template](https://www.ticketfairy.com/ru/guides/create-a-reusable-event-template)
- [Set up ticketing for a multi-day festival](https://www.ticketfairy.com/ru/guides/sell-a-multi-day-festival)
- [Sell parking, camping and merchandise with your tickets](https://www.ticketfairy.com/ru/guides/sell-add-ons-with-your-tickets)
- [Group your tickets into categories](https://www.ticketfairy.com/ru/guides/group-your-tickets-into-categories)
- [Issue reusable event passes to crew and artists](https://www.ticketfairy.com/ru/guides/issue-entry-passes-to-your-crew)
- [Create an event](https://www.ticketfairy.com/ru/guides/create-an-event)
- [Set up ticket types](https://www.ticketfairy.com/ru/guides/set-up-ticket-types)
- [Duplicate an event](https://www.ticketfairy.com/ru/guides/duplicate-an-event)
- [Run a recurring event series](https://www.ticketfairy.com/ru/guides/run-a-recurring-event-series)
- [Run ticketing for a nightclub](https://www.ticketfairy.com/ru/guides/run-a-nightclub)
- [Run ticketing for a club night](https://www.ticketfairy.com/ru/guides/run-a-club-night)
- [Все инструкции Ticket Fairy](https://www.ticketfairy.com/ru/guides)

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