# Give ticket buyers an AI concierge | Инструкции Ticket Fairy

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Инструкции](https://www.ticketfairy.com/ru/guides)
3. Give ticket buyers an AI concierge

Fai, ваш второй пилот

# Give ticket buyers an AI concierge

Most of the questions that stop a sale are the same ten questions, and they arrive at the worst hour of the night. A concierge widget on your own site answers them from what you told it, points people at the right event, and leaves your inbox for the questions that genuinely need you.

Put an assistant on your own site that answers what buyers ask before they buy, from the answers you gave it.

Для кого:  Answering buyer questions on your own website

Займёт:  9 минут

- [Create a widget for the brand](#step-1)
- [Enter what the concierge should know](#step-2)
- [Preview it before anyone else sees it](#step-3)
- [Put it on your site](#step-4)

## Перед началом

- You are an owner or admin of the brand. The concierge is limited to those two roles because it speaks to the public for you.
- The concierge is switched on for your brand. Where it is not, the page tells you and offers to put you in touch.
- You have the ten questions your buyers actually ask. Take them from your inbox rather than from imagination, because the real ones are duller and more specific.

1. ## Create a widget for the brand

   Open the concierge builder and select **Create widget**.

   **Примечание:** One widget can cover a whole brand or a single event. Start with the brand, because a buyer who lands on the wrong event still gets an answer.
2. ## Enter what the concierge should know

   Select **+ Add a topic** for each question your buyers ask, and enter the answer you would give them yourself.

   **Примечание:** Enter the answer you would send at two in the morning, not the one from your terms page. Door times, age limits, bag rules and refunds earn their place first.
           ![Ticket Fairy concierge knowledge base with question and answer entries the assistant replies from](https://www.ticketfairy.com/embeds/posters/features-concierge-builder-knowledgebaseeditor--with-entries.png)    The concierge knowledge base, with entries in it.
3. ## Preview it before anyone else sees it

   Save the widget and select **Open preview**.

   **Примечание:** Ask it your three hardest questions. An answer that is confidently wrong is worse than no concierge, and the fix is another entry.
4. ## Put it on your site

   Copy the widget snippet into your own site where buyers reach it before they buy.

   **Примечание:** The event page and the ticket page earn it. A contact page reaches only the people who already gave up.

## Или поручите это помощнику

Fai can open the concierge builder for you. What the concierge knows is yours to enter and yours to keep current.

### В вашей панели, с Fai

Open the concierge widgets for \<BRAND NAME\>

### Из вашего собственного ассистента, через MCP

Подключите ассистента к [нашему серверу MCP](https://www.ticketfairy.com/mcp-server) и попросите его:

Оставьте `--read-only` в конфигурации MCP. Для этой задачи нужно только читать данные, поэтому ассистенту не нужны инструменты, которые вносят изменения.

Pick the brand \<BRAND NAME\> and show its events

## Из терминала

Установите CLI по ссылке [нашей страницы CLI](https://www.ticketfairy.com/cli), войдите командой `ticketfairy auth login` и выберите бренд, с которым работаете, командой `ticketfairy brand use <BRAND_ID>`. `ticketfairy brand list` и `ticketfairy event list` выводят идентификаторы, которые используют другие команды.

The concierge is built in the dashboard.

### Show the brands you can act for

ticketfairy brand list

## Keep it current as the event changes

1. ### Update the entries when the facts move

   Change the entry the same day a door time, an age limit or a lineup changes.

   **Примечание:** A concierge repeating last month's door time costs you more than the question ever did. Treat the entries as part of the event, not as setup.

Fai can open the widget so you can update what it knows.

### В вашей панели, с Fai

Open the concierge widget for \<BRAND NAME\> so I can update its answers

### Из вашего собственного ассистента, через MCP

Оставьте `--read-only` в конфигурации MCP. Для этой задачи нужно только читать данные, поэтому ассистенту не нужны инструменты, которые вносят изменения.

Pick the brand \<BRAND NAME\> and show its events

### Из терминала

Entries are edited in the dashboard.

#### Show the brands you can act for

ticketfairy brand list

## Вопросы, которые могут возникнуть

What happens when it does not know an answer?:  It says so rather than inventing one. That is the behaviour you want, and the signal that the question deserves an entry.

Does it know my ticket prices and dates?:  It works from your events and from the entries you add. Facts that live nowhere but in your head belong in an entry.

Can I have one per event?:  Yes. Give a festival with its own rules its own widget, and let the brand widget answer for everything else.

## Похожие руководства

- [Другие возможности Ticket Fairy](https://www.ticketfairy.com/ru/event-ticketing/features)
- [Ask Fai about your event](https://www.ticketfairy.com/ru/guides/ask-fai-about-your-event)
- [Can you sell tickets directly from your own website?](https://www.ticketfairy.com/ru/guides/sell-tickets-on-your-own-website)
- [Email the people who bought tickets to your event](https://www.ticketfairy.com/ru/guides/email-your-buyers)
- [Все инструкции Ticket Fairy](https://www.ticketfairy.com/ru/guides)

## Сделайте это на своём мероприятии

Создайте аккаунт, соберите мероприятие и выполните шаги в своей панели управления. Звонок в отдел продаж не нужен.

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