---
title: "Give your event volunteers their own page and track their hours | Инструкции Ticket Fairy"
description: "Send each volunteer you accepted for your event a private page where they pick shifts, ask to swap or drop one, read their day sheet and the induction and add documents, then see hours given against hours worked, give the rewards people earned and download the list with every download recorded."
canonical: "https://www.ticketfairy.com/ru/guides/give-volunteers-their-own-page-and-track-hours"
---

# Give your event volunteers their own page and track their hours | Инструкции Ticket Fairy

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Инструкции](https://www.ticketfairy.com/ru/guides)
3. Give your event volunteers their own page and track their hours

Управление продакшеном

# Give your event volunteers their own page and track their hours

Volunteer coordinators spend show week answering "what time am I on?" and "can I swap Sunday?" by text. A private page for every volunteer answers those questions without you, and the hours they work decide who has earned their free ticket.

Send each volunteer you accepted for your event a private page where they pick shifts, ask to swap or drop one, read their day sheet and the induction and add documents, then see hours given against hours worked, give the rewards people earned and download the list with every download recorded.

Для кого:  Looking after accepted volunteers from their first shift to their reward

Займёт:  9 минут

- [Send accepted volunteers their page](#step-1)
- [The volunteer's own page](#step-2)
- [Answer shift requests](#step-3)
- [Open Hours](#step-4)
- [Give the rewards people earned](#step-5)
- [Download the hours](#step-6)

## Перед началом

- You need an owner, admin or producer role on the event, and an owner or admin login to give rewards, download the hours file or open a volunteer's documents.
- The volunteers are accepted, and their shifts are on the event's rota.

1. ## Send accepted volunteers their page

   In **Volunteers**, select **Send page links**, check the email, then select **Send the links**.

   **Примечание:** Everyone you accepted who has no working link gets one email with a private link. Nobody gets a second link while their first still works.
          ![Ticket Fairy Send volunteers their own page dialog with the email each accepted volunteer gets](https://www.ticketfairy.com/embeds/posters/marketing-event-volunteering--send-links.png)    Send volunteers their own page.

## The volunteer's own page

The page shows their shifts to confirm, the open shifts they can pick, the shifts you offer them, the still coming question, the days they can work with a button to add each shift to their calendar, their day sheet with key times and team leads, the induction to confirm and a place to add documents. They can only pick a shift that keeps your rota rules on rest and hours, including the hours allowed in 7 days, and that matches its minimum age, skill and documents. Everything on it is for this one event.

       ![Ticket Fairy volunteer page on a phone with their shifts, open shifts to pick, the day sheet, the induction and documents](https://www.ticketfairy.com/embeds/posters/marketing-event-volunteering--volunteer-page.png)    A volunteer's own page.

2. ## Answer shift requests

   When the section says a volunteer asked to change a shift, select **Review**, then **Approve** or **Decline** each request.

   **Примечание:** Approving a swap moves them to the new shift only if it has room and keeps your rota rules. If it does not, you see why and can decline it or change the rota yourself.
3. ## Open Hours

   Select **Hours**. Each volunteer shows the hours given on the rota, the hours worked from check-in and check-out, their shifts and no-shows.

   **Примечание:** Someone who checked in and never checked out shows **No check-out** and is counted to the end of the shift, for you to check.
          ![Ticket Fairy volunteer Hours with totals for hours given and worked, each volunteer's shifts and the rewards they have earned](https://www.ticketfairy.com/embeds/posters/marketing-event-volunteering--hours.png)    Volunteers, Hours.
4. ## Give the rewards people earned

   Select the button named after the reward, such as Give "Free weekend ticket", check who earned it, then select the button that gives the tickets.

   **Примечание:** Each person gets one free ticket by email as a guest ticket, and nobody gets the same reward twice. Set rewards up under **Rewards** in the settings.
5. ## Download the hours

   Optional: Select **Download hours**. The file has names and hours only.

   **Примечание:** Every download is recorded with your name.

## Попробуйте эти шаги на своём мероприятии

Создайте бесплатный аккаунт, настройте мероприятие и выполните шаги выше в своей панели управления. Это займёт несколько минут, и звонок с отделом продаж не нужен.

    Ваш адрес электронной почты    [Создать бесплатный аккаунт](https://manage.ticketfairy.com/welcome) [Заказать демо](https://www.ticketfairy.com/ru/event-ticketing/book-a-demo)

Без платы за подключение. Без обязательной ежемесячной платы. Банковская карта не нужна.

## Или поручите это помощнику

Fai sends volunteers their page links, answers shift requests, reads hours given and worked and gives the rewards people earned. She asks you before anything is sent, and only an owner or admin can approve rewards.

### В вашей панели, с Fai

Send every accepted volunteer on \<EVENT NAME\> their page link, and tell me who has earned the free weekend ticket

## Из терминала

Установите CLI по ссылке [нашей страницы CLI](https://www.ticketfairy.com/cli), войдите командой `ticketfairy auth login` и выберите бренд, с которым работаете, командой `ticketfairy brand use <BRAND_ID>`. `ticketfairy brand list` и `ticketfairy event list` выводят идентификаторы, которые используют другие команды.

The CLI lists hours given and worked for each volunteer. Page links, shift requests and rewards are in the dashboard or through Fai.

### List each volunteer's hours given and worked.

ticketfairy event-os volunteers list \<EVENT\_ID\> --hours

## Пусть Fai сделает это за вас

Fai работает внутри вашей панели Ticket Fairy. Создайте аккаунт, откройте Fai и вставьте запрос выше.

   [Создать бесплатный аккаунт](https://manage.ticketfairy.com/welcome) [Заказать демо](https://www.ticketfairy.com/ru/event-ticketing/book-a-demo)

Без платы за подключение. Без обязательной ежемесячной платы. Банковская карта не нужна.

## Download the volunteer list

1. ### Download the rows the list shows

   On the volunteer list, select **Download CSV**, choose whether to tick **Include contact details and emergency contacts**, then select **Download**.

   **Примечание:** The file has the rows the list shows, up to 5,000, and the download is recorded with your name. Filter the list and download it in parts if it is longer.
          ![Ticket Fairy Download this list dialog for twelve volunteers, with the choice to include contact details and emergency contacts](https://www.ticketfairy.com/embeds/posters/marketing-event-volunteering--download-list.png)    Download this list.

Download the list from the Volunteers section in the dashboard, where the download is recorded with your name.

## Turn off a volunteer's link

1. ### Turn the link off

   Open the volunteer's application and select **Turn link off**.

   **Примечание:** To give them a fresh link later, select **Make a new link** and copy it straight away, as it is shown once.

Turn a volunteer's link off or make a new one from their application in the dashboard.

## Вопросы, которые могут возникнуть

Can I stop volunteers picking their own shifts?:  Yes. Turn off **Volunteers pick their own shifts** in the settings. Their page then says the team has closed shift picking.

What happens if a shift fills while a volunteer is picking it?:  They are told the shift has been filled and asked to choose another, and nobody is added over the number the shift needs.

Who can open a volunteer's documents?:  Only the event's owners and admins, and every download is recorded.

How long does a volunteer's link work?:  The page footer tells the volunteer the date their link works until. When it ends, their page asks them to ask you for a new one.

Why can't a volunteer pick an open shift?:  The shift would break your rota rules on rest or hours, is for older volunteers or has a minimum age nobody has confirmed for them, needs a skill the team has not noted for them, or needs a document they have not added. Their page says which one, and a teammate can confirm their age or add a skill on the People tab of your brand's Event Operations.

Can a volunteer see their shifts at my other events?:  Not on this page, which covers this event only. Email them their My shifts link from the People tab of your brand's Event Operations for every event in one place.

## Остался вопрос?

Запишитесь на демо, и мы ответим на него на звонке применительно к вашему типу мероприятия. Или создайте аккаунт и посмотрите сами.

   [Заказать демо](https://www.ticketfairy.com/ru/event-ticketing/book-a-demo) [Создать бесплатный аккаунт](https://manage.ticketfairy.com/welcome)

Без платы за подключение. Без обязательной ежемесячной платы. Банковская карта не нужна.

## Похожие руководства

- [Другие возможности Ticket Fairy](https://www.ticketfairy.com/features)
- [Give your event crew one page for all their shifts](https://www.ticketfairy.com/ru/guides/give-your-crew-one-page-for-all-their-shifts)
- [Recruit volunteers for your event](https://www.ticketfairy.com/ru/guides/recruit-volunteers-for-your-event)
- [Build your event rota and check staff in](https://www.ticketfairy.com/ru/guides/build-your-event-rota-and-check-staff-in)
- [Message the crew, volunteers and traders working on your event](https://www.ticketfairy.com/ru/guides/message-the-people-working-on-your-event)
- [Run your event from its Today page](https://www.ticketfairy.com/ru/guides/run-your-event-from-its-today-page)
- [Find any performer, stage or day on your event](https://www.ticketfairy.com/ru/guides/find-any-performer-stage-or-day-on-your-event)
- [Build the running order for your event day](https://www.ticketfairy.com/ru/guides/plan-your-event-production)
- [Отслеживайте бронирование каждого артиста на мероприятии](https://www.ticketfairy.com/ru/guides/book-and-brief-your-artists)
- [Не теряйте задачи по мероприятию](https://www.ticketfairy.com/ru/guides/keep-your-event-tasks-on-track)
- [Balance your event team's workload](https://www.ticketfairy.com/ru/guides/balance-your-event-teams-workload)
- [Read your event's email in one inbox](https://www.ticketfairy.com/ru/guides/read-your-event-email-in-one-inbox)
- [Take notes on your event calls with Fai](https://www.ticketfairy.com/ru/guides/take-notes-on-your-event-calls-with-fai)
- [Choose what Fai does on your event](https://www.ticketfairy.com/ru/guides/choose-what-fai-does-on-your-event)
- [Choose how your event emails look](https://www.ticketfairy.com/ru/guides/choose-how-your-event-emails-look)
- [Keep rider lists and notes for your event's artists](https://www.ticketfairy.com/ru/guides/keep-rider-lists-and-notes-for-your-artists)
- [Build a dressing-room shopping list from your event's artist riders](https://www.ticketfairy.com/ru/guides/build-a-dressing-room-shopping-list-from-artist-riders)
- [Advance your performers before the show](https://www.ticketfairy.com/ru/guides/advance-your-performers-before-the-show)
- [Set each performer's guest list, hotel and meal allowances for your event](https://www.ticketfairy.com/ru/guides/set-each-performers-allowances-and-travel-party)
- [Fill in each performer's advance for your event from tour books, riders and emails](https://www.ticketfairy.com/ru/guides/fill-in-advances-from-tour-books-riders-and-emails)
- [Keep track of where your event's artists and crew are staying](https://www.ticketfairy.com/ru/guides/book-travel-and-accommodation-for-your-artists)
- [Share your event's rooming lists with hotels and pickups with drivers](https://www.ticketfairy.com/ru/guides/share-rooming-lists-with-hotels-and-pickups-with-drivers)
- [Plan your artists' pickups with drivers and vehicles for your event](https://www.ticketfairy.com/ru/guides/plan-artist-pickups-with-drivers-and-vehicles)
- [Plan your run of show and who calls it](https://www.ticketfairy.com/ru/guides/plan-your-run-of-show-and-who-calls-it)
- [Check your running order for clashes before show day](https://www.ticketfairy.com/ru/guides/check-your-running-order-for-clashes-before-show-day)
- [Share day sheets with your event's on-site teams](https://www.ticketfairy.com/ru/guides/share-day-sheets-with-your-on-site-teams)
- [Call your show live on show day](https://www.ticketfairy.com/ru/guides/call-your-show-live-on-show-day)
- [Book dressing rooms and plan build and break days for your event](https://www.ticketfairy.com/ru/guides/book-dressing-rooms-and-plan-build-and-break-days)
- [Забронировать даты для мероприятий на площадке](https://www.ticketfairy.com/ru/guides/hold-dates-for-shows-at-your-venue)
- [Make an offer to an artist's agent for your show](https://www.ticketfairy.com/ru/guides/make-an-offer-to-an-artists-agent)
- [Handle the contract, invoice and riders an artist's agent sends for your event](https://www.ticketfairy.com/ru/guides/handle-the-contract-invoice-and-riders-an-agent-sends-back)
- [Settle a show with an artist after your event](https://www.ticketfairy.com/ru/guides/settle-a-show-with-an-artist)
- [Send your event contracts and get them signed online](https://www.ticketfairy.com/ru/guides/send-contracts-and-get-them-signed-online)
- [Raise purchase orders and track what your event owes](https://www.ticketfairy.com/ru/guides/raise-purchase-orders-and-track-what-your-event-owes)
- [Work out the backline and production to hire for your event](https://www.ticketfairy.com/ru/guides/work-out-the-backline-and-production-to-hire-for-your-event)
- [Send your event hire lists to suppliers](https://www.ticketfairy.com/ru/guides/send-your-hire-lists-to-suppliers)
- [Take food, drink and market trader applications for your event](https://www.ticketfairy.com/ru/guides/take-trader-applications-for-your-event)
- [Review act and talk applications for your event with your team](https://www.ticketfairy.com/ru/guides/review-act-and-talk-applications-with-your-team)
- [Get your traders ready for show day](https://www.ticketfairy.com/ru/guides/get-your-traders-ready-for-show-day)
- [Collect insurance and certificates from your event's outside teams](https://www.ticketfairy.com/ru/guides/collect-insurance-and-certificates-from-your-outside-teams)
- [Draw your event site map and share it](https://www.ticketfairy.com/ru/guides/draw-your-event-site-map-and-share-it)
- [Book delivery times for your event and check vehicles in at the gate](https://www.ticketfairy.com/ru/guides/book-delivery-times-and-check-vehicles-in-at-the-gate)
- [Issue accreditation passes for your event](https://www.ticketfairy.com/ru/guides/issue-accreditation-passes-for-your-event)
- [Let outside teams name their own people for event passes](https://www.ticketfairy.com/ru/guides/let-outside-teams-name-their-own-people-for-passes)
- [Choose who approves accreditation requests for your event](https://www.ticketfairy.com/ru/guides/choose-who-approves-accreditation-requests)
- [Approve or decline accreditation requests for your event](https://www.ticketfairy.com/ru/guides/approve-or-decline-accreditation-requests-for-your-event)
- [Hand out accreditation passes at your event desk](https://www.ticketfairy.com/ru/guides/hand-out-accreditation-passes-at-your-desk)
- [Give crew meals at your event meal desk](https://www.ticketfairy.com/ru/guides/give-crew-meals-at-your-meal-desk)
- [Report and handle incidents at your event](https://www.ticketfairy.com/ru/guides/report-and-handle-incidents-at-your-event)
- [Hand out radios and kit to your event crew](https://www.ticketfairy.com/ru/guides/hand-out-radios-and-kit-to-your-event-crew)
- [Let outside teams order kit and equipment for your event](https://www.ticketfairy.com/ru/guides/let-outside-teams-order-kit-and-equipment-for-your-event)
- [Handle lost property at your event](https://www.ticketfairy.com/ru/guides/handle-lost-property-at-your-event)
- [Get hire suppliers to confirm orders and count deliveries for your event](https://www.ticketfairy.com/ru/guides/get-hire-suppliers-to-confirm-orders-and-count-deliveries)
- [Keep a risk register for your event](https://www.ticketfairy.com/ru/guides/keep-a-risk-register-for-your-event)
- [Send your event lists to your team on a schedule](https://www.ticketfairy.com/ru/guides/send-your-event-lists-to-your-team-on-a-schedule)
- [Publish your event line-up and set times](https://www.ticketfairy.com/ru/guides/publish-your-line-up-and-set-times)
- [Ask attendees for feedback after your event](https://www.ticketfairy.com/ru/guides/ask-attendees-for-feedback-after-your-event)
- [Plan next year's event from your attendee feedback](https://www.ticketfairy.com/ru/guides/plan-next-year-from-your-attendee-feedback)
- [Hold hotel rooms for your event's artists and crew](https://www.ticketfairy.com/ru/guides/hold-hotel-rooms-for-your-artists-and-crew)
- [Give your event's unused hotel rooms back before the release date](https://www.ticketfairy.com/ru/guides/give-unused-hotel-rooms-back-before-the-release-date)
- [Sell hotel rooms to your ticket buyers from a hotel block](https://www.ticketfairy.com/ru/guides/sell-hotel-rooms-to-your-ticket-buyers-from-a-hotel-block)
- [Copy the setup of your last event into your next one](https://www.ticketfairy.com/ru/guides/copy-the-setup-of-your-last-event-into-your-next-one)
- [Compare your ticket sales with your last event](https://www.ticketfairy.com/ru/guides/compare-your-ticket-sales-with-your-last-event)
- [See the all-in cost of each act on your event](https://www.ticketfairy.com/ru/guides/see-the-all-in-cost-of-each-act-on-your-event)
- [See what your brand spends across its events](https://www.ticketfairy.com/ru/guides/see-what-your-brand-spends-across-its-events)
- [Show your traders in a directory on your website](https://www.ticketfairy.com/ru/guides/show-your-traders-in-a-directory-on-your-website)
- [Place your traders on pitches on your event site map](https://www.ticketfairy.com/ru/guides/place-your-traders-on-pitches-on-your-site-map)
- [Check your traders' takings after your event and invoice their share of sales](https://www.ticketfairy.com/ru/guides/check-trader-takings-and-invoice-a-share-of-sales)
- [Share a power sheet with your event electrician](https://www.ticketfairy.com/ru/guides/share-a-power-sheet-with-your-electrician)
- [Give exhibitors a lead scanner for their booth at your event](https://www.ticketfairy.com/ru/guides/give-exhibitors-a-lead-scanner-for-their-booth)
- [Let exhibitors follow up their event leads and see their results](https://www.ticketfairy.com/ru/guides/let-exhibitors-follow-up-their-leads-and-see-results)
- [Send event document packs to your performers, traders and crew](https://www.ticketfairy.com/ru/guides/send-document-packs-to-your-performers-traders-and-crew)
- [Send contracts to many performers, traders or suppliers for your event at once](https://www.ticketfairy.com/ru/guides/send-contracts-to-many-performers-traders-or-suppliers-at-once)
- [Offer open shifts on your event rota to crew and volunteers](https://www.ticketfairy.com/ru/guides/offer-open-shifts-to-your-crew-and-volunteers)
- [Find the crew and volunteers who work your events](https://www.ticketfairy.com/ru/guides/find-the-crew-and-volunteers-who-work-your-events)
- [Let event staff work a desk from their phone with a desk link](https://www.ticketfairy.com/ru/guides/let-event-staff-work-a-desk-from-their-phone)
- [Check accreditation passes in and out at your event staff gates](https://www.ticketfairy.com/ru/guides/check-passes-in-and-out-at-your-staff-gates)
- [Collect crew certificates and licences before they work an event shift](https://www.ticketfairy.com/ru/guides/collect-crew-certificates-before-they-work-a-shift)
- [Run a safety induction for everyone who works your event](https://www.ticketfairy.com/ru/guides/run-a-safety-induction-for-everyone-who-works-your-event)
- [Plan crew meal times and food needs for your event](https://www.ticketfairy.com/ru/guides/plan-crew-meal-times-and-food-needs-for-your-event)
- [Charge outside teams for the crew meals they eat at your event](https://www.ticketfairy.com/ru/guides/charge-outside-teams-for-their-crew-meals)
- [Check in attendees and print name badges at your event registration desk](https://www.ticketfairy.com/ru/guides/check-in-attendees-and-print-badges-at-registration)
- [Set up a self-service check-in kiosk for your event](https://www.ticketfairy.com/ru/guides/set-up-a-self-service-check-in-kiosk-for-your-event)
- [Добавьте всех, кто отправляет форму мероприятия, в список волонтёров, торговцев или технической команды](https://www.ticketfairy.com/ru/guides/add-form-applicants-to-your-event-teams)
- [Все инструкции Ticket Fairy](https://www.ticketfairy.com/ru/guides)

## Сделайте это на своём мероприятии

Создайте аккаунт, соберите мероприятие и выполните шаги в своей панели управления. Звонок в отдел продаж не нужен.

  [Создать бесплатный аккаунт](https://manage.ticketfairy.com/welcome) [Заказать демо](https://www.ticketfairy.com/ru/event-ticketing/book-a-demo)

## Продавайте билеты с Ticket Fairy

Всё из этих руководств доступно в вашей панели с первого дня после регистрации.

- Настройте мероприятие за несколько минут
- Бесплатные мероприятия бесплатны
- Fai, ваш ассистент, уже встроена

 [Создать бесплатный аккаунт](https://manage.ticketfairy.com/welcome)

Без платы за подключение. Без обязательной ежемесячной платы. Банковская карта не нужна.

## Посмотрите на звонке

Запишитесь на демо, и мы покажем, как Ticket Fairy работает с мероприятиями вашего типа.

 [Заказать демо](https://www.ticketfairy.com/ru/event-ticketing/book-a-demo) [Другие возможности Ticket Fairy](https://www.ticketfairy.com/features)

### Советы, как продавать больше билетов

Практические советы организаторов, у которых билеты разлетаются, и каждое новое руководство сразу после публикации.

Мы уважаем вашу конфиденциальность. Отписаться можно в любой момент.