# Send free tickets to your guest list | Инструкции Ticket Fairy 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Инструкции](https://www.ticketfairy.com/ru/guides) 3. Send free tickets to your guest list Приглашения и гостевые списки # Send free tickets to your guest list Every event has people who come in free: press, artist guests, sponsors, the crew. Ticket Fairy issues each of them a real barcode from your own ticket types, so they scan at the door like anyone else and never appear in your takings. The list of who was sent what, and by whom, stays on the page afterwards. Send a guest, a reviewer or a member of the crew a real ticket at no charge from the Guest Tickets page, in one go or from a spreadsheet, and see who has been sent one. Для кого: Giving press, guests and crew a ticket at no charge Займёт: 5 минут - [Pick the ticket type and how many](#step-1) - [Enter who the tickets are for](#step-2) - [Send them and check the list](#step-3) ## Перед началом - You're the owner, an admin or a curator on the event. A support login cannot read the issued list or send from the page. - You have a ticket type the guests should come in on. Many teams make a Guest list type for exactly this, so the comps are easy to count later. - You have each person's name and email address. One email address receives the whole batch you send it, so a couple sharing a booking is one entry and two names. 1. ## Pick the ticket type and how many Open your event, select **Guest Tickets**, select **Send Guest Tickets**, then choose the **Ticket Type** and the **Quantity**. An event that sells tables lists those here as well, so the field is named Ticket/Table Type. **Примечание:** The quantity is how many tickets this one person receives, up to 40. A guest ticket comes out of that ticket type's stock like a sold one. ![Ticket Fairy guest ticket form with the ticket type list open, a quantity, and a card for the first ticket holder](https://www.ticketfairy.com/embeds/posters/marketing-guest-tickets--send-guest-tickets.png) Event, Guest Tickets, Send Guest Tickets. 2. ## Enter who the tickets are for Enter the **Email address** and then **Confirm email address**, and give a **First Name** and **Last Name** on each ticket holder card. The names are what the door sees, and the email address is where every ticket in this batch arrives. **Примечание:** Copy Details Below fills the rest of the cards from the first one, which is what you want for a group under one name. **Notes (optional)** stays with you and rides along to your exports. 3. ## Send them and check the list Select **Send**. The issued list on the page fills in a few seconds later with the name, the type, who sent it and when. **Примечание:** Each guest also receives an email with their barcode, on an event that emails guest tickets. The tickets are made in the background, so an empty list for a moment is the work still running rather than a failure. ## Или поручите это помощнику Fai, the assistant inside your dashboard, can send guest tickets for you from a list you give her. She shows you the recipients, the ticket type and the count and asks you to approve before anything is emailed, because a sent ticket cannot be unsent. The whole workflow is also in the dashboard. ### В вашей панели, с Fai Send a Guest list ticket for \ to \ at \, show me the ticket type and the count before you send it ## Send a whole list at once Select **Upload Guest Tickets** and give it a spreadsheet with no header row: first name, last name, email address, how many tickets, the ticket type by name, then add-ons, notes and up to two attendee tags. One row can carry up to 50 tickets, and the page offers a template to start from. Fai takes the same list in the conversation and reads it back to you before she sends anything. ### В вашей панели, с Fai Here is my press list for \. Send each of them one Guest list ticket, and show me the whole list and the total before you send ## Go past the tickets left When you ask for more than the type has left, the form says so and offers **Override stock levels.**, which an owner or an admin can turn on and confirm. It sells the event past the number you set for that type, so the room, not the software, is the limit you are left with. Fai reads what the type has left, names the shortfall and waits for you to say yes before she goes past it. ### В вашей панели, с Fai Send 12 Guest list tickets for \ to \ and tell me first whether that type has 12 left ## Take a guest ticket back Open **Orders**, select the **Guest** tab, find the order and select **Cancel** in its row menu. The barcode stops working at the door from that moment, and the guest is not charged anything either way. **Примечание:** You need an owner, an admin or a support login to cancel. A curator can send guest tickets and cannot take one back, so ask one of those three. Fai finds the order and shows you the guest and the tickets on it. Cancelling is yours to do on the page, because she is not given that one unless you ask us for it. ### В вашей панели, с Fai Find the guest ticket order for \ on \ and show me what it holds ## Вопросы, которые могут возникнуть Do guest tickets use up the tickets I have to sell?: Yes. Each one comes out of the ticket type you pick, exactly as a sold ticket does, and the form stops you at the number that type has left unless an owner or an admin turns on the override. Teams that give a lot away make a Guest list ticket type with its own allocation, so the comps never eat into a paid release. Do guest tickets show up in my sales figures?: They add nothing to your money: a guest order is recorded at nothing, so your takings do not move. They are still tickets, and the two sales reports count them differently: Ticket Sales leaves complimentary orders out, and Sales by Type lists them under their ticket type at zero. The check-in figures include them, and a ticket export has a Guest Ticket column so you can tell the two apart. Can I send one person several ticket types?: Send one batch per type to the same email address. Each batch is its own order and its own email, and all of them land in the same person's inbox. Who on my team can send guest tickets?: The owner, an admin and a curator, and those three alone. A support login cannot read the issued list, and a promoter or door login does not see the page at all. Every sending is recorded with the name of the person who sent it, on the list and in your activity log. The guest says the email never arrived. What now?: Check the issued list first. A row there means the ticket was made, which is a different thing from the email arriving: the address may have a typo, the message may have gone to spam, or your event may be one we have set to issue guest tickets without emailing them. Read the address on the row, and if it is right, cancel that order from the Guest tab and send a fresh one. That sends a new email only on an event that emails guest tickets, so ask us whether yours does and whether the first one was sent. ## Похожие руководства - [Другие возможности Ticket Fairy](https://www.ticketfairy.com/ru/event-ticketing/features) - [Сделайте мероприятие доступным только по приглашениям](https://www.ticketfairy.com/ru/guides/make-an-event-invitation-only) - [Продайте билеты по персональному приглашению](https://www.ticketfairy.com/ru/guides/sell-tickets-by-personal-invitation) - [Создайте промокоды для мероприятия](https://www.ticketfairy.com/ru/guides/create-promo-codes) - [Верните деньги за заказ на мероприятии](https://www.ticketfairy.com/ru/guides/refund-an-order) - [Все инструкции Ticket Fairy](https://www.ticketfairy.com/ru/guides) ## Сделайте это на своём мероприятии Создайте аккаунт, соберите мероприятие и выполните шаги в своей панели управления. 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