---
title: "Let event staff work a desk from their phone with a desk link | Инструкции Ticket Fairy"
description: "Share a desk link so volunteers, caterers and gate staff without a dashboard login can hand out passes, give crew meals, check passes at a staff gate or run registration at your event from their own phone or tablet. Each link opens one desk of one event, everything done through it is recorded under its name, and you can stop it at any time."
canonical: "https://www.ticketfairy.com/ru/guides/let-event-staff-work-a-desk-from-their-phone"
---

# Let event staff work a desk from their phone with a desk link | Инструкции Ticket Fairy

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Инструкции](https://www.ticketfairy.com/ru/guides)
3. Let event staff work a desk from their phone with a desk link

Управление продакшеном

# Let event staff work a desk from their phone with a desk link

Accreditation teams, caterers and gate supervisors rely on volunteers and contractors who will never have a dashboard login. A desk link on their phone lets them work one desk at your event, keeps the hand-out and meal desks going through a dropped connection, and stops working the moment you stop it.

Share a desk link so volunteers, caterers and gate staff without a dashboard login can hand out passes, give crew meals, check passes at a staff gate or run registration at your event from their own phone or tablet. Each link opens one desk of one event, everything done through it is recorded under its name, and you can stop it at any time.

Для кого:  Giving the staff at your event desks their own desk on their phone

Займёт:  5 минут

- [Open Desks](#step-1)
- [Start a new link](#step-2)
- [Choose the desk](#step-3)
- [Name the link](#step-4)
- [Choose where it works](#step-5)
- [Let a supervisor go past a refusal](#step-6)
- [Choose when it stops](#step-7)
- [Make the link](#step-8)
- [Open it on the desk's phone](#step-9)
- [The desk on their phone](#step-10)
- [A desk with no connection](#step-11)
- [Check the link is in use](#step-12)

## Перед началом

- You are an owner, admin or producer on the event. The event's **Operations** page opens for those roles only.
- The desk has what it works from: issued passes for a hand-out desk, meal desk or staff gate, and ticket holders for a registration desk or kiosk.
- To scan passes or tickets, the phone or tablet has a USB or Bluetooth scanner connected. Without one, staff enter the code by hand, or at the hand-out, meal and registration desks the person's name.

1. ## Open Desks

   Open the event, select **Operations**, then select **Desks** in the list of sections.

   **Примечание:** Desks opens on **Desks and links**, with every desk of the event and the links already made. If Desks is not in the list, select **More sections** and open it there.
          ![Ticket Fairy Desks section with every desk of a festival and its desk links, each with where it works, when it was last used and when it stops](https://www.ticketfairy.com/embeds/posters/marketing-event-desk-links--desks.png)    Every desk of the event and its links.
2. ## Start a new link

   Select **Make a desk link**, or **Share a desk link** on the desk's card.

   **Примечание:** Share a desk link is also beside **Open the desk** at the top of Accreditation and Meals, and it starts the link for that desk.
          ![Ticket Fairy Make a desk link dialog for a staff gate, with the name, the zone it checks, the supervisor switch and when it stops working](https://www.ticketfairy.com/embeds/posters/marketing-event-desk-links--make-a-link.png)    Make a desk link.
3. ## Choose the desk

   Choose the desk in **Desk**.

   - **Hand-out desk**: Accreditation staff find people's passes and hand them over.
   - **Meal service point**: Caterers scan a pass and give a meal against the person's allowance for the day.
   - **Staff gate**: Gate staff scan passes in and out, checked against the zone, the day and the pass's hours.
   - **Registration desk**: Volunteers check ticket holders in and print their badges.
   - **Self-service kiosk**: Ticket holders check themselves in on a tablet and print their own badge once.
   - **Kitchen count**: The kitchen sees the day's meal counts and food needs, without names.
   - **Lead scanner**: Booth staff scan visitors' tickets or badges to capture leads for one exhibitor.
4. ## Name the link

   Enter who uses it or where in **Name**, such as Backstage gate phone.

   **Примечание:** Everything done through the link is recorded under this name, so every hand-over, meal and scan says where it happened.
5. ## Choose where it works

   If the link is for a staff gate, choose the zone in **Gate for**.

   **Примечание:** The site entrance checks only the day and hours, and a zone also checks that the pass opens it. A meal service point asks for **Where it is** instead, such as the crew catering tent.
6. ## Let a supervisor go past a refusal

   Optional: Turn on the switch under the name, such as **Can let a refused person through, with a reason (for a supervisor)**.

   **Примечание:** Leave it off for most staff; each reason they enter is recorded with the scan, meal or hand-over. A kiosk, a kitchen count and a lead scanner link never have it.
7. ## Choose when it stops

   Optional: Choose a date and time in **Works until**.

   **Примечание:** Left empty, the link stops working the day after the event ends. A link can work for up to 120 days.
8. ## Make the link

   Select **Make link**.
9. ## Open it on the desk's phone

   Scan the QR code with the phone or tablet at the desk, or select **Copy link** and send it to them.

   **Предупреждение:** The address is shown once. If you lose it, select **Get a new link** in the list, and the old address stops working.
          ![Ticket Fairy dialog with a new desk link for the crew catering tent, its QR code, the button that copies it and when it stops working](https://www.ticketfairy.com/embeds/posters/marketing-event-desk-links--link-address.png)    The link, shown once.

## The desk on their phone

Staff open the link without signing in. The page shows your event, the desk, its name and when the link stops, and it does only that desk's work: a meal service point link cannot hand out passes or open your dashboard.

       ![Ticket Fairy meal desk for the crew catering tent opened from its desk link, ready to scan a pass](https://www.ticketfairy.com/embeds/posters/marketing-event-desk-links--desk-on-a-phone.png)    A meal service point opened from its link.

## A desk with no connection

The hand-out desk and meal desks keep working with no connection. Staff scan and act as usual, each action is kept on the device, and the bar counts what is waiting until the connection is back and everything is sent. An action the server refuses, such as a meal for someone with none left, stays on the list with the reason until they dismiss it. A staff gate checks every pass with the server, so with no connection it asks staff to check passes by eye.

       ![Ticket Fairy meal desk with no connection, three meals waiting to send and one meal the server did not record](https://www.ticketfairy.com/embeds/posters/marketing-event-desk-links--working-offline.png)    A meal desk with no connection.

10. ## Check the link is in use

    Look at the link in Desks and links.

    **Примечание:** It shows **Working** and how many times it was used, with the time of the last action.

## Попробуйте эти шаги на своём мероприятии

Создайте бесплатный аккаунт, настройте мероприятие и выполните шаги выше в своей панели управления. Это займёт несколько минут, и звонок с отделом продаж не нужен.

    Ваш адрес электронной почты    [Создать бесплатный аккаунт](https://manage.ticketfairy.com/welcome) [Заказать демо](https://www.ticketfairy.com/ru/event-ticketing/book-a-demo)

Без платы за подключение. Без обязательной ежемесячной платы. Банковская карта не нужна.

## Или поручите это помощнику

Fai lists your event's desk links, and makes, changes or stops one after you confirm. Fai never gives out a link's address: to see it, open Desks and links and select **Get a new link**.

### В вашей панели, с Fai

Make a staff gate desk link called Backstage gate phone for the backstage zone at \<EVENT NAME\>

## Пусть Fai сделает это за вас

Fai работает внутри вашей панели Ticket Fairy. Создайте аккаунт, откройте Fai и вставьте запрос выше.

   [Создать бесплатный аккаунт](https://manage.ticketfairy.com/welcome) [Заказать демо](https://www.ticketfairy.com/ru/event-ticketing/book-a-demo)

Без платы за подключение. Без обязательной ежемесячной платы. Банковская карта не нужна.

## Change a link

1. ### Change it

   Select **Change** beside the link, change the name, zone, switch or end date, then select **Save**.

   **Примечание:** The phone at the desk keeps the same address. The desk itself cannot change: make a new link for another desk.

Fai changes a link's name, zone, supervisor switch or end date after you confirm.

### В вашей панели, с Fai

Let the Main desk tablet link at \<EVENT NAME\> work until Monday night

## Get a new address for a link

1. ### Get a new link

   Select **Get a new link** beside the link.

   **Примечание:** The old address stops working straight away, and the new one is shown once, with its QR code.

Fai replaces a link's address after you confirm, so the old address stops working, for example when it was shared by mistake. Fai never gives out the new address: select **Get a new link** in Desks and links when you need to see one.

### В вашей панели, с Fai

The Main desk tablet link at \<EVENT NAME\> was shared by mistake, replace it so the old one stops working

## Stop a link

1. ### Stop it

   Select **Stop link** beside the link, then select **Stop link** again.

   **Примечание:** Anyone using it sees that it no longer works, straight away. A stopped link cannot be turned back on, so make a new one if you need the desk again.

Fai stops a desk link after you confirm, for example when a phone goes missing.

### В вашей панели, с Fai

Stop the Crew catering tent desk link at \<EVENT NAME\>, the phone went missing

## Вопросы, которые могут возникнуть

What can someone with a desk link see?:  Only what that desk needs: the passes or ticket holders they scan or search for, with the names and photos the desk shows. They cannot open your dashboard, other desks or the event's settings.

What if a phone with a desk link is lost?:  Select **Stop link** beside its link, then make a new link for the replacement phone. Everything done before you stopped it stays recorded under the link's name.

How many desk links can one event have?:  Up to 200, stopped ones included. The list shows the 200 newest.

Can I bring back a link that has ended?:  Yes. Select **Change**, choose a later date in **Works until**, then select **Save**. A stopped link cannot come back.

Can two phones use the same link?:  Yes. Everything either phone does is recorded under the one link's name, so give each desk phone its own link when you want to tell them apart.

What happens to meals given with no connection?:  Each meal counts on the day it was given, as long as it is sent within 12 hours. Keep the page open until the bar says everything is sent.

## Остался вопрос?

Запишитесь на демо, и мы ответим на него на звонке применительно к вашему типу мероприятия. Или создайте аккаунт и посмотрите сами.

   [Заказать демо](https://www.ticketfairy.com/ru/event-ticketing/book-a-demo) [Создать бесплатный аккаунт](https://manage.ticketfairy.com/welcome)

Без платы за подключение. Без обязательной ежемесячной платы. Банковская карта не нужна.

## Похожие руководства

- [Другие возможности Ticket Fairy](https://www.ticketfairy.com/features)
- [Hand out accreditation passes at your event desk](https://www.ticketfairy.com/ru/guides/hand-out-accreditation-passes-at-your-desk)
- [Give crew meals at your event meal desk](https://www.ticketfairy.com/ru/guides/give-crew-meals-at-your-meal-desk)
- [Check accreditation passes in and out at your event staff gates](https://www.ticketfairy.com/ru/guides/check-passes-in-and-out-at-your-staff-gates)
- [Run your event from its Today page](https://www.ticketfairy.com/ru/guides/run-your-event-from-its-today-page)
- [Find any performer, stage or day on your event](https://www.ticketfairy.com/ru/guides/find-any-performer-stage-or-day-on-your-event)
- [Build the running order for your event day](https://www.ticketfairy.com/ru/guides/plan-your-event-production)
- [Отслеживайте бронирование каждого артиста на мероприятии](https://www.ticketfairy.com/ru/guides/book-and-brief-your-artists)
- [Не теряйте задачи по мероприятию](https://www.ticketfairy.com/ru/guides/keep-your-event-tasks-on-track)
- [Balance your event team's workload](https://www.ticketfairy.com/ru/guides/balance-your-event-teams-workload)
- [Read your event's email in one inbox](https://www.ticketfairy.com/ru/guides/read-your-event-email-in-one-inbox)
- [Take notes on your event calls with Fai](https://www.ticketfairy.com/ru/guides/take-notes-on-your-event-calls-with-fai)
- [Choose what Fai does on your event](https://www.ticketfairy.com/ru/guides/choose-what-fai-does-on-your-event)
- [Choose how your event emails look](https://www.ticketfairy.com/ru/guides/choose-how-your-event-emails-look)
- [Keep rider lists and notes for your event's artists](https://www.ticketfairy.com/ru/guides/keep-rider-lists-and-notes-for-your-artists)
- [Build a dressing-room shopping list from your event's artist riders](https://www.ticketfairy.com/ru/guides/build-a-dressing-room-shopping-list-from-artist-riders)
- [Advance your performers before the show](https://www.ticketfairy.com/ru/guides/advance-your-performers-before-the-show)
- [Set each performer's guest list, hotel and meal allowances for your event](https://www.ticketfairy.com/ru/guides/set-each-performers-allowances-and-travel-party)
- [Fill in each performer's advance for your event from tour books, riders and emails](https://www.ticketfairy.com/ru/guides/fill-in-advances-from-tour-books-riders-and-emails)
- [Keep track of where your event's artists and crew are staying](https://www.ticketfairy.com/ru/guides/book-travel-and-accommodation-for-your-artists)
- [Share your event's rooming lists with hotels and pickups with drivers](https://www.ticketfairy.com/ru/guides/share-rooming-lists-with-hotels-and-pickups-with-drivers)
- [Plan your artists' pickups with drivers and vehicles for your event](https://www.ticketfairy.com/ru/guides/plan-artist-pickups-with-drivers-and-vehicles)
- [Plan your run of show and who calls it](https://www.ticketfairy.com/ru/guides/plan-your-run-of-show-and-who-calls-it)
- [Check your running order for clashes before show day](https://www.ticketfairy.com/ru/guides/check-your-running-order-for-clashes-before-show-day)
- [Share day sheets with your event's on-site teams](https://www.ticketfairy.com/ru/guides/share-day-sheets-with-your-on-site-teams)
- [Call your show live on show day](https://www.ticketfairy.com/ru/guides/call-your-show-live-on-show-day)
- [Book dressing rooms and plan build and break days for your event](https://www.ticketfairy.com/ru/guides/book-dressing-rooms-and-plan-build-and-break-days)
- [Забронировать даты для мероприятий на площадке](https://www.ticketfairy.com/ru/guides/hold-dates-for-shows-at-your-venue)
- [Make an offer to an artist's agent for your show](https://www.ticketfairy.com/ru/guides/make-an-offer-to-an-artists-agent)
- [Handle the contract, invoice and riders an artist's agent sends for your event](https://www.ticketfairy.com/ru/guides/handle-the-contract-invoice-and-riders-an-agent-sends-back)
- [Settle a show with an artist after your event](https://www.ticketfairy.com/ru/guides/settle-a-show-with-an-artist)
- [Send your event contracts and get them signed online](https://www.ticketfairy.com/ru/guides/send-contracts-and-get-them-signed-online)
- [Raise purchase orders and track what your event owes](https://www.ticketfairy.com/ru/guides/raise-purchase-orders-and-track-what-your-event-owes)
- [Work out the backline and production to hire for your event](https://www.ticketfairy.com/ru/guides/work-out-the-backline-and-production-to-hire-for-your-event)
- [Send your event hire lists to suppliers](https://www.ticketfairy.com/ru/guides/send-your-hire-lists-to-suppliers)
- [Take food, drink and market trader applications for your event](https://www.ticketfairy.com/ru/guides/take-trader-applications-for-your-event)
- [Review act and talk applications for your event with your team](https://www.ticketfairy.com/ru/guides/review-act-and-talk-applications-with-your-team)
- [Get your traders ready for show day](https://www.ticketfairy.com/ru/guides/get-your-traders-ready-for-show-day)
- [Collect insurance and certificates from your event's outside teams](https://www.ticketfairy.com/ru/guides/collect-insurance-and-certificates-from-your-outside-teams)
- [Draw your event site map and share it](https://www.ticketfairy.com/ru/guides/draw-your-event-site-map-and-share-it)
- [Book delivery times for your event and check vehicles in at the gate](https://www.ticketfairy.com/ru/guides/book-delivery-times-and-check-vehicles-in-at-the-gate)
- [Build your event rota and check staff in](https://www.ticketfairy.com/ru/guides/build-your-event-rota-and-check-staff-in)
- [Issue accreditation passes for your event](https://www.ticketfairy.com/ru/guides/issue-accreditation-passes-for-your-event)
- [Let outside teams name their own people for event passes](https://www.ticketfairy.com/ru/guides/let-outside-teams-name-their-own-people-for-passes)
- [Choose who approves accreditation requests for your event](https://www.ticketfairy.com/ru/guides/choose-who-approves-accreditation-requests)
- [Recruit volunteers for your event](https://www.ticketfairy.com/ru/guides/recruit-volunteers-for-your-event)
- [Approve or decline accreditation requests for your event](https://www.ticketfairy.com/ru/guides/approve-or-decline-accreditation-requests-for-your-event)
- [Give your event volunteers their own page and track their hours](https://www.ticketfairy.com/ru/guides/give-volunteers-their-own-page-and-track-hours)
- [Report and handle incidents at your event](https://www.ticketfairy.com/ru/guides/report-and-handle-incidents-at-your-event)
- [Hand out radios and kit to your event crew](https://www.ticketfairy.com/ru/guides/hand-out-radios-and-kit-to-your-event-crew)
- [Let outside teams order kit and equipment for your event](https://www.ticketfairy.com/ru/guides/let-outside-teams-order-kit-and-equipment-for-your-event)
- [Handle lost property at your event](https://www.ticketfairy.com/ru/guides/handle-lost-property-at-your-event)
- [Get hire suppliers to confirm orders and count deliveries for your event](https://www.ticketfairy.com/ru/guides/get-hire-suppliers-to-confirm-orders-and-count-deliveries)
- [Keep a risk register for your event](https://www.ticketfairy.com/ru/guides/keep-a-risk-register-for-your-event)
- [Message the crew, volunteers and traders working on your event](https://www.ticketfairy.com/ru/guides/message-the-people-working-on-your-event)
- [Send your event lists to your team on a schedule](https://www.ticketfairy.com/ru/guides/send-your-event-lists-to-your-team-on-a-schedule)
- [Publish your event line-up and set times](https://www.ticketfairy.com/ru/guides/publish-your-line-up-and-set-times)
- [Ask attendees for feedback after your event](https://www.ticketfairy.com/ru/guides/ask-attendees-for-feedback-after-your-event)
- [Plan next year's event from your attendee feedback](https://www.ticketfairy.com/ru/guides/plan-next-year-from-your-attendee-feedback)
- [Hold hotel rooms for your event's artists and crew](https://www.ticketfairy.com/ru/guides/hold-hotel-rooms-for-your-artists-and-crew)
- [Give your event's unused hotel rooms back before the release date](https://www.ticketfairy.com/ru/guides/give-unused-hotel-rooms-back-before-the-release-date)
- [Sell hotel rooms to your ticket buyers from a hotel block](https://www.ticketfairy.com/ru/guides/sell-hotel-rooms-to-your-ticket-buyers-from-a-hotel-block)
- [Copy the setup of your last event into your next one](https://www.ticketfairy.com/ru/guides/copy-the-setup-of-your-last-event-into-your-next-one)
- [Compare your ticket sales with your last event](https://www.ticketfairy.com/ru/guides/compare-your-ticket-sales-with-your-last-event)
- [See the all-in cost of each act on your event](https://www.ticketfairy.com/ru/guides/see-the-all-in-cost-of-each-act-on-your-event)
- [See what your brand spends across its events](https://www.ticketfairy.com/ru/guides/see-what-your-brand-spends-across-its-events)
- [Show your traders in a directory on your website](https://www.ticketfairy.com/ru/guides/show-your-traders-in-a-directory-on-your-website)
- [Place your traders on pitches on your event site map](https://www.ticketfairy.com/ru/guides/place-your-traders-on-pitches-on-your-site-map)
- [Check your traders' takings after your event and invoice their share of sales](https://www.ticketfairy.com/ru/guides/check-trader-takings-and-invoice-a-share-of-sales)
- [Share a power sheet with your event electrician](https://www.ticketfairy.com/ru/guides/share-a-power-sheet-with-your-electrician)
- [Give exhibitors a lead scanner for their booth at your event](https://www.ticketfairy.com/ru/guides/give-exhibitors-a-lead-scanner-for-their-booth)
- [Let exhibitors follow up their event leads and see their results](https://www.ticketfairy.com/ru/guides/let-exhibitors-follow-up-their-leads-and-see-results)
- [Send event document packs to your performers, traders and crew](https://www.ticketfairy.com/ru/guides/send-document-packs-to-your-performers-traders-and-crew)
- [Send contracts to many performers, traders or suppliers for your event at once](https://www.ticketfairy.com/ru/guides/send-contracts-to-many-performers-traders-or-suppliers-at-once)
- [Offer open shifts on your event rota to crew and volunteers](https://www.ticketfairy.com/ru/guides/offer-open-shifts-to-your-crew-and-volunteers)
- [Find the crew and volunteers who work your events](https://www.ticketfairy.com/ru/guides/find-the-crew-and-volunteers-who-work-your-events)
- [Give your event crew one page for all their shifts](https://www.ticketfairy.com/ru/guides/give-your-crew-one-page-for-all-their-shifts)
- [Collect crew certificates and licences before they work an event shift](https://www.ticketfairy.com/ru/guides/collect-crew-certificates-before-they-work-a-shift)
- [Run a safety induction for everyone who works your event](https://www.ticketfairy.com/ru/guides/run-a-safety-induction-for-everyone-who-works-your-event)
- [Plan crew meal times and food needs for your event](https://www.ticketfairy.com/ru/guides/plan-crew-meal-times-and-food-needs-for-your-event)
- [Charge outside teams for the crew meals they eat at your event](https://www.ticketfairy.com/ru/guides/charge-outside-teams-for-their-crew-meals)
- [Check in attendees and print name badges at your event registration desk](https://www.ticketfairy.com/ru/guides/check-in-attendees-and-print-badges-at-registration)
- [Set up a self-service check-in kiosk for your event](https://www.ticketfairy.com/ru/guides/set-up-a-self-service-check-in-kiosk-for-your-event)
- [Добавьте всех, кто отправляет форму мероприятия, в список волонтёров, торговцев или технической команды](https://www.ticketfairy.com/ru/guides/add-form-applicants-to-your-event-teams)
- [Все инструкции Ticket Fairy](https://www.ticketfairy.com/ru/guides)

## Сделайте это на своём мероприятии

Создайте аккаунт, соберите мероприятие и выполните шаги в своей панели управления. Звонок в отдел продаж не нужен.

  [Создать бесплатный аккаунт](https://manage.ticketfairy.com/welcome) [Заказать демо](https://www.ticketfairy.com/ru/event-ticketing/book-a-demo)

## Продавайте билеты с Ticket Fairy

Всё из этих руководств доступно в вашей панели с первого дня после регистрации.

- Настройте мероприятие за несколько минут
- Бесплатные мероприятия бесплатны
- Fai, ваш ассистент, уже встроена

 [Создать бесплатный аккаунт](https://manage.ticketfairy.com/welcome)

Без платы за подключение. Без обязательной ежемесячной платы. Банковская карта не нужна.

## Посмотрите на звонке

Запишитесь на демо, и мы покажем, как Ticket Fairy работает с мероприятиями вашего типа.

 [Заказать демо](https://www.ticketfairy.com/ru/event-ticketing/book-a-demo) [Другие возможности Ticket Fairy](https://www.ticketfairy.com/features)

### Советы, как продавать больше билетов

Практические советы организаторов, у которых билеты разлетаются, и каждое новое руководство сразу после публикации.

Мы уважаем вашу конфиденциальность. Отписаться можно в любой момент.