--- title: "Event Operations Manager Software for Crew, Site and Safety" description: "Fill every shift, book every delivery, give everyone who works your event the right pass and run show day from a live control log, at any kind of event." canonical: "https://www.ticketfairy.com/solutions/operations-managers" --- # Event Operations Manager Software for Crew, Site and Safety 1. [Solutions](https://www.ticketfairy.com/solutions) 2. By role 3. Operations managers # Get Every Shift Covered, Every Gate Ready and Every Crowd Safe Plan shifts by team and hour, and Fai lists who fits each open place. Book every delivery into an arrival time, issue every pass with its zones and days, and hand them out at desks your staff run from their own phones. On show day, your control room, your safety lead and every team share one live log, with zone counts from the scans at your gates and your emergency plan ready for every warning. [Get started free](https://manage.ticketfairy.com/registration) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) - Every shift covered by the right people - Every pass, delivery and desk ready on time - A safe site and a fast response ![Ticket Fairy Show day for a festival, with now and next on each stage, buttons to call each cue, arrivals and open incidents](https://www.ticketfairy.com/embeds/posters/marketing-event-show-day--show-day.png) ## Get a Dashboard That Fits Every Kind of Event You Run Tick one or more event types on each event, with your main one first, and the sections and their names follow. A festival, concert or club show gets Artists, Stages and a schedule, a conference gets Speakers, Rooms, an Agenda and Event staff, a convention gets Special guests, Rooms and an Exhibitor hall, a food or drink festival gets Vendors, Booths and Tastings, and a sports or esports event gets Athletes, Venues and a Match schedule. Every event groups its sections in the order it runs, from Programme, Money and partners, Advance and Team to Show day and After the show. Invite your security lead or box office manager by the name of their role, and they start with the menu, Today page and help from Fai that their role needs. - **Event types**: one or more, with your main one first - **Role kits**: the menu, Today page and Fai help for each role - **Today page**: each person's tasks, approvals and the countdown to doors [Planning](https://www.ticketfairy.com/event-operating-system/planning) [Event Operating System](https://www.ticketfairy.com/event-operating-system) ![Ticket Fairy event type dialog with a tick box for each kind of event and Festival ticked](https://www.ticketfairy.com/embeds/posters/marketing-event-today--event-type.png) ## Fill Every Shift With People Who Are Ready to Work Plan shifts by team and hour, and see how many places are filled for each team and hour while there is still time to fix it. For each open shift, Fai lists who fits: free, rested, old enough and with the right skill, and the first person to accept your offer takes the place. Ask for the certificates each shift needs, run a safety induction with a short test Fai drafts from your briefing, and tell the kitchen how many people to feed from your shifts. After the event, approve hours from check-in and check-out times, with each agency's hours and cost beside them. - **Shifts and offers**: the first person to accept takes the place - **Certificates and inductions**: checked before anyone works a shift - **Hours by outside team**: what each agency's people worked and cost [Crew & volunteers](https://www.ticketfairy.com/event-operating-system/crew-and-volunteers) [Crew meals & safety](https://www.ticketfairy.com/event-operating-system/crew-meals-and-safety) ![Ticket Fairy hours by outside team, with each agency's people, hours and cost beside your own team](https://www.ticketfairy.com/embeds/posters/marketing-event-hours--by-outside-team.png) ## Get Your Site, Deliveries and Kit Ready Before the Gates Open Upload your site plan, mark areas, points and routes to scale, and Fai checks you have enough first aid, exits, water and toilets for your crowd. Open arrival times by gate, and outside teams book each vehicle into one on their own page, so your gate team checks them in by code or number plate. Ask every supplier for insurance and risk assessments with a due date, hand out radios and kit by scan and see who still has what. Share a private link to your live site map with the fire service, with the fire lanes, exits and first aid they need. - **Site map**: checked by Fai for first aid, exits, water and toilets - **Arrivals and deliveries**: every vehicle booked in and checked at the gate - **Kit desk and radio plan**: radios and kit handed out and back by scan [Site & logistics](https://www.ticketfairy.com/event-operating-system/site-and-logistics) ![Ticket Fairy gate for a festival build day, with the vehicles expected, here and gone and the lookup by reference or number plate](https://www.ticketfairy.com/embeds/posters/marketing-event-arrivals--gate.png) ## Give Everyone Who Works Your Event the Right Access Issue passes from your shifts, advances, traders, volunteers and press list, and let each outside team name their own people against the passes you allow. Give each pass type its zones, days, hours and meals, and your staff gates refuse a pass that is not for that zone or day, saying why. Your hand-out desk shows the photo, zones and today's meals as each badge scans, and desk staff without a dashboard login work the desk from a link on their own phone. On site now shows how many people are in each zone, by group or outside team. - **Accreditation**: zones, days and meals on every pass - **Staff gates**: the wrong zone or day refused, with the reason - **Desk links**: any desk run from a phone, with no dashboard login [Accreditation](https://www.ticketfairy.com/event-operating-system/accreditation) [Registration & badges](https://www.ticketfairy.com/event-operating-system/registration-and-badges) ![Ticket Fairy Desks section with every desk of a festival and its desk links, where each one works and when it was last used](https://www.ticketfairy.com/embeds/posters/marketing-event-desk-links--desks.png) ## Run Show Day From One Live Control Log Your teams report everything into one live log, each entry with its zone, a pin on your site plan, how serious it is and everything that has happened since. Assign and escalate each entry, send it to the team for that zone on its radio channel and put the log on a TV in your control cabin. Live counts for each zone come from the scans at your gates, and Fai warns you before a zone reaches the safe capacity you set. When wind, lightning, heat or a crowd passes the level you set, your emergency plan shows the steps your team takes, and you can message any team or day's shifts at once. - **Control log**: report, assign, escalate and close - **Zone counts**: live, against each zone's safe capacity - **Emergency plan**: the steps for every weather and crowd warning [Control & safety](https://www.ticketfairy.com/event-operating-system/event-control-and-safety) [Show day](https://www.ticketfairy.com/event-operating-system/show-day) ![Ticket Fairy incident panel for a crowd surge, with its seriousness, the next step, Fai's suggestion and the people involved](https://www.ticketfairy.com/embeds/posters/marketing-event-staffing--incident.png) ## Look After Every Guest From the Gate to the Bar Your door team scans tickets on their own phones and sees which wristband to hand over, and the Refused scans report shows every ticket turned away, with the reason and the entrance. Buyers ask for access support at checkout, such as a companion ticket or a place on the viewing platform, and your access team works their desk from a link. Your cleaning, waste and water teams scan a code at each spot to mark a round done, and you hear when one is missed. Found items are logged with a photo, and Fai suggests which lost-item report each one matches. - **Ticket scanning and wristbands**: the right band shown as each ticket scans - **Access requests**: taken at checkout, with a desk for your access team - **Service rounds**: toilets, bins and water points checked all day - **Lost property**: found items matched to lost-item reports by Fai [Check-in & box office](https://www.ticketfairy.com/features/check-in-and-box-office) [Front of house](https://www.ticketfairy.com/event-operating-system/front-of-house) [Site services](https://www.ticketfairy.com/event-operating-system/site-services-and-sustainability) ![Ticket Fairy possible match between a backpack handed in and a lost-item report, with what the two have in common](https://www.ticketfairy.com/embeds/posters/marketing-event-kit--possible-matches.png) [Get Started for Free](https://manage.ticketfairy.com/registration) [Book Demo Call](https://www.ticketfairy.com/event-ticketing/book-a-demo) **Get this page as a PDF** Read it later or share it with your team. We email you a link to the PDF. What to put in your PDF Enter your email We will email you this deck. We may also email you now and then about Ticket Fairy features that can help your events. You can unsubscribe at any time with one click. ## Everything You Need to Run Your Event Operations - [Crew & volunteers Every shift filled with offers to the people who fit, one record of your crew across events, and volunteers recruited, looked after and rewarded. Learn more](https://www.ticketfairy.com/event-operating-system/crew-and-volunteers) - [Site & logistics Your site mapped, hire lists worked out from riders, deliveries booked into arrival times and kit handed out and back. Learn more](https://www.ticketfairy.com/event-operating-system/site-and-logistics) - [Accreditation The right pass for everyone who works your event, handed out at your desk and checked at your staff gates. Learn more](https://www.ticketfairy.com/event-operating-system/accreditation) - [Show day Every team briefed, every incident handled fast and the right people told, with Now and next for each stage. Learn more](https://www.ticketfairy.com/event-operating-system/show-day) - [Control & safety One live control log for your whole site, crowd levels in every zone, an emergency plan ready for every warning, and medical care, barriers and permits on track. Learn more](https://www.ticketfairy.com/event-operating-system/event-control-and-safety) - [Front of house A box office that balances, ages checked once, VIP guests looked after, merch stocked, fans guided through their day and cashless payments on every wristband. Learn more](https://www.ticketfairy.com/event-operating-system/front-of-house) - [Site services Service rounds done on time, runners and carts on call, your campsite planned and checked in, and a sustainability report to share. Learn more](https://www.ticketfairy.com/event-operating-system/site-services-and-sustainability) - [Crew meals & safety Meal times planned from your shifts, every meal counted and charged, and certificates and inductions checked before anyone works. Learn more](https://www.ticketfairy.com/event-operating-system/crew-meals-and-safety) - [Registration & badges Attendees checked in and badged at your desk or a self-service kiosk, with volunteers working the desk from a link. Learn more](https://www.ticketfairy.com/event-operating-system/registration-and-badges) - [Planning Everyone on your team knows what needs doing each day, Fai drafts the follow-ups, and each new edition starts from the setup of your last one. Learn more](https://www.ticketfairy.com/event-operating-system/planning) - [Check-in & box office Your door team scans tickets on their own phones, every ticket type gets its own entry rules and wristband, walk-ups buy at the door and you see who has arrived. Learn more](https://www.ticketfairy.com/features/check-in-and-box-office) - [Traders & markets The right mix of traders, their paperwork and payments in before load-in, every pitch on your map and your share of sales invoiced. Learn more](https://www.ticketfairy.com/event-operating-system/traders-and-markets) - [Fai & automation Fai takes on the admin across your event, reads the paperwork that comes in and suggests your next job every hour, and your terminal or AI assistant can use the same tools. Learn more](https://www.ticketfairy.com/event-operating-system/fai-and-automation) - [Teams & security Invite your team with the access each job needs, protect every sign-in, and find your way around your dashboard from your first day. Learn more](https://www.ticketfairy.com/features/teams-and-security) ## Run Your Operations Step by Step - [Build your event rota and check staff in](https://www.ticketfairy.com/guides/build-your-event-rota-and-check-staff-in) - [Offer open shifts on your event rota to crew and volunteers](https://www.ticketfairy.com/guides/offer-open-shifts-to-your-crew-and-volunteers) - [Collect crew certificates and licences before they work an event shift](https://www.ticketfairy.com/guides/collect-crew-certificates-before-they-work-a-shift) - [Run a safety induction for everyone who works your event](https://www.ticketfairy.com/guides/run-a-safety-induction-for-everyone-who-works-your-event) - [Draw your event site map and share it](https://www.ticketfairy.com/guides/draw-your-event-site-map-and-share-it) - [Book delivery times for your event and check vehicles in at the gate](https://www.ticketfairy.com/guides/book-delivery-times-and-check-vehicles-in-at-the-gate) - [Collect insurance and certificates from your event's outside teams](https://www.ticketfairy.com/guides/collect-insurance-and-certificates-from-your-outside-teams) - [Hand out radios and kit to your event crew](https://www.ticketfairy.com/guides/hand-out-radios-and-kit-to-your-event-crew) - [Issue accreditation passes for your event](https://www.ticketfairy.com/guides/issue-accreditation-passes-for-your-event) - [Check accreditation passes in and out at your event staff gates](https://www.ticketfairy.com/guides/check-passes-in-and-out-at-your-staff-gates) - [Let event staff work a desk from their phone with a desk link](https://www.ticketfairy.com/guides/let-event-staff-work-a-desk-from-their-phone) - [Report and handle incidents at your event](https://www.ticketfairy.com/guides/report-and-handle-incidents-at-your-event) - [Message the crew, volunteers and traders working on your event](https://www.ticketfairy.com/guides/message-the-people-working-on-your-event) - [Share a private event site map with emergency services and suppliers](https://www.ticketfairy.com/guides/share-a-private-site-map-with-emergency-services-and-suppliers) - [Handle lost property at your event](https://www.ticketfairy.com/guides/handle-lost-property-at-your-event) ## Questions About Ticket Fairy for Operations managers ### Operations managers #### How do we get the Event Operating System? It is in your dashboard: choose your event types, and each event shows the sections they need. Book a demo, and we help your team set up the first event. #### Who can change an event's type? The event's owners and admins, from the Set up menu. It is the same event type as in Event Details, and your sections change as soon as you save. Choose more than one type and you get the sections of each, named the way your main type names them. #### Which desks work without a connection? The hand-out desk and the meal desk work without a connection and send what was done when it is back. Staff gates and the Entry Fairy [ticket scanning app](https://www.ticketfairy.com/event-ticketing/ticket-scanning-app) need a connection, so check it at each gate before you open. #### Where do the zone counts come from? From the scans in and out at your gates and zone entrances. Enter a safe capacity for each zone, and Fai warns you before the count reaches it. #### Does Fai act on a warning by herself? No. Fai warns you and suggests a step, such as holding an entrance or opening the overflow, and a person on your team decides. #### Does the control room link need a login? No. Open the private link on a TV or computer in your control cabin. #### Who can see medical records? People with the Medical role on your event, and the event's owners and admins. Everyone else sees counts with no names. Ticket Fairy records every time someone opens a record. #### What if two people accept the same shift at once? The first to accept takes the place. If the shift is then full, the other person's page thanks them and says the place was filled. ## Solutions for the Rest of Your Team - [Advance Every Act and Run Every Stage to Time Advance every act's technical needs, hire the backline their riders ask for, plan every changeover, sign off power, effects and rigging, and call every cue on show day. Production managers](https://www.ticketfairy.com/solutions/production-managers) - [Keep Every Crowd Safe and Every Team Responding Fast One live control log, crowd levels in every zone, an emergency plan ready for every warning, passes checked at every gate and every steward qualified and briefed. Safety & security leads](https://www.ticketfairy.com/solutions/safety-and-security-leads) - [Fill Every Shift and Look After Everyone Who Works Your Event Recruit volunteers, fill every shift with offers to the people who fit, get passes, meals and kit ready, keep teams briefed on the day, approve hours and reward volunteers. Crew & volunteer leads](https://www.ticketfairy.com/solutions/crew-and-volunteer-coordinators) - [Sell Out Your Festival and Run Every Stage on Time Sell day and weekend tickets, camping and instalments, fill your on-sale through your fans, then book acts, fill shifts and run every stage from the same dashboard. Festivals](https://www.ticketfairy.com/solutions/festivals) [Previous **Marketing directors**](https://www.ticketfairy.com/solutions/marketing-directors) [Next **Production managers**](https://www.ticketfairy.com/solutions/production-managers) Ticket Fairy in full: [event ticketing platform](https://www.ticketfairy.com/event-ticketing/), with the features, pricing and support behind this page. ## Sell more tickets. Build the crowd that comes back. ## Start Selling Tickets Online Sign up without a credit card and build a test event before you commit. Go on sale in minutes when you are ready. No monthly subscription required for ticketing Start selling tickets immediately Ticketing tools included in the service fee [Get Started](https://manage.ticketfairy.com/welcome) [Talk to Fai Now](#) Ask Fai, our AI assistant, about Ticket Fairy’s features, pricing and how it could work for your event. No credit card required ## Book a demo call See the referral model that drives 20% more ticket sales on average, learn which campaigns sell tickets, answer buyers faster and keep queues moving. How many tickets do you sell per year? 45-Minute Video Call Pick a Time That Works for You --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)