---
title: "Ticketing Manager Software for On-Sales, Orders and Entry"
description: "Set up every ticket and release once, run a busy on-sale, find and fix any order in seconds, resell at face value and get your crowd through the door quickly."
canonical: "https://www.ticketfairy.com/solutions/ticketing-managers"
---

# Ticketing Manager Software for On-Sales, Orders and Entry

1. [Solutions](https://www.ticketfairy.com/solutions)
2. By role
3. Ticketing managers

# Run Every On-Sale Smoothly and Answer Every Buyer Fast

The ticketing manager owns the inventory, the on-sale and every buyer who emails afterwards. Set up your ticket types, releases and limits once, and each release opens as the one before sells out. On a busy on-sale, a waiting room keeps checkout quick and face-value resale keeps returned tickets with fans. Find any order in seconds to fix, move or refund it, and on the night your door team scans and sells on their own phones while you follow arrivals hour by hour.

  [Get started free](https://manage.ticketfairy.com/registration) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

- Every release on sale at the right moment
- Any order found and fixed in seconds
- A door that moves and sales you can account for

   ![Ticket Fairy Orders page with Paid, Guest, Refunded, Cancelled, Payment Plan and Abandoned Carts tabs above six orders](https://www.ticketfairy.com/embeds/posters/marketing-orders--all-orders.png)

## Set Up Every Ticket, Release and Limit Once

Make each price release its own ticket type and choose when it opens: at a date, when the one before sells out, or whichever comes first. Hold back named reserves for guest lists, artists and partners, limit what one order and one customer account can buy, and schedule the minute your event page goes public. The on-sale then runs to the plan you made, with nobody on the team watching a clock.

Ticket categories group day, weekend and VIP tickets so buyers find the right one quickly, and add-ons such as parking, camping or a programme sell beside the ticket in the same checkout. Start from a template for your kind of event, or copy last year's event and enter the new dates, so the sale windows and door times move with them and the inventory you tuned last year is ready again.

Choose the release style that suits the room. Releases that open on sell-out keep the urgency going on a club night or a big gig, because buyers see the price rise as each tier goes. Releases at fixed dates suit a festival that announces its [early bird](https://www.ticketfairy.com/event-ticketing/event-promo-codes) deadline in advance. Combining the two, whichever comes first, means the next tier opens on its date even in a slow week. Release and pricing rules go further, opening tiers on your sales pace, managing holds and keeping a fraud watch on the on-sale for you.

- **Release tiers**: each price opens at a date or when the one before sells out
- **Hold tickets**: named reserves kept out of the public on-sale
- **Purchase limits**: for each order and each customer account
- **Scheduled go-live**: your event page goes public on the minute you choose

[Ticket types & pricing](https://www.ticketfairy.com/features/ticket-types-and-pricing) [Add-ons & upsells](https://www.ticketfairy.com/features/add-ons-and-upsells)

  ![Ticket Fairy Hold tickets setting with two named holds on a general admission release](https://www.ticketfairy.com/embeds/posters/marketing-tickets--hold-tickets.png)

## Open a Busy On-Sale and Keep Tickets With Real Fans

A waiting room sits in front of every on-sale and turns itself on when arrivals climb, so buyers already in checkout pay quickly while the rest see their place in line. Ask for an ID check on the ticket types under most pressure, approve orders before tickets are issued where you need to, and let fans who cannot come resell at face value to the next person on your [waiting list](https://www.ticketfairy.com/event-ticketing/event-waiting-list).

An ID check holds the buyer's card until they prove who they are, so touts with a stack of cards never get tickets issued. The Needs Verification tab shows every hold still waiting, and your team can send the check again, take the payment without it when you are satisfied another way, or release the tickets back on sale.

Face-value resale replaces the [secondary market](https://www.ticketfairy.com/event-ticketing/anti-scalping-ticketing). The fan who cannot come lists their ticket from their order, the next person on the waiting list for that ticket type buys it at an ordinary checkout, the new holder gets a ticket of their own and the old code stops working. The Ticket Resale report shows each ticket that is for sale, in progress or sold, so you answer a worried buyer in seconds. Spread demand further by moving your most likely buyers into a presale with invitations or pre-registration before the public sale opens.

- **Waiting room**: turns itself on when arrivals climb
- **ID checks**: the card held until the buyer proves who they are
- **Order approval**: you decide who gets a ticket before it is issued
- **Face-value resale and waiting list**: returned tickets offered to the next fan in line

[Checkout](https://www.ticketfairy.com/features/checkout) [Orders, refunds & resale](https://www.ticketfairy.com/features/orders-refunds-and-resale) [Private sales & presales](https://www.ticketfairy.com/features/private-sales-and-presales)

  ![Ticket Fairy Ticket Resale report with General Admission opened to show tickets sold, in progress and for sale through the waiting list](https://www.ticketfairy.com/embeds/posters/marketing-resale--report.png)

## Find Any Order in Seconds and Fix It While the Buyer Waits

Search orders by the buyer's name, email address, phone number or order number, or by ticket type, promotion or the words in a team note. Open one to see its tickets, the device the buyer used and where the sale came from, then fix it on the spot: resend the tickets, correct a name, move the buyer to another ticket type or seat, or refund it.

Correct a misspelt name or email address and send the same tickets again, so a ticket already saved to a phone still scans. Notes stay on the order for your team and never reach the buyer, so the next person who picks up the email knows what was agreed. Tabs for paid, guest, refunded, pending, payment plan and abandoned orders mean you always know what happened to an order before you answer.

Refunds take a code emailed to the event owner, so a refund cannot leave by accident. Where you prefer buyers to help themselves, let them refund their own tickets from their order page, and each returned ticket can go back on sale. When plans change for the whole event, postpone it with the new date shown or hidden and choose who may ask for a refund, or cancel it, and every ticket holder gets the right email. Fai can find an order, add a note and prepare a refund, and asks you before she changes anything.

- **Order search**: by name, email, phone, order number or note
- **Resend and fix details**: the same tickets, so a saved ticket still scans
- **Ticket type and seat changes**: move a buyer without a new order
- **Refunds and self-refunds**: from the Orders page or the buyer's order page

[Orders, refunds & resale](https://www.ticketfairy.com/features/orders-refunds-and-resale) [Fai](https://www.ticketfairy.com/features/fai)

  ![Ticket Fairy order window with two VIP Weekend tickets, the buyer's phone, location, device and traffic source, and a team note](https://www.ticketfairy.com/embeds/posters/marketing-orders--order-details.png)

## Get Every Guest, Partner and Private Buyer the Right Ticket

Send guests a free ticket with its own barcode, one at a time or from a spreadsheet, and give an act's management, a radio station or a sponsor a counted allocation they hand out from their own link. Sell to chosen people with personal invitations, one invitation link for a group, an access code that reveals hidden tickets or a password on the whole event page.

Guest tickets are their own orders, on their own tab, so comps never inflate your takings and every guest scans at the door like any other ticket holder. A partner allocation counts down as the partner hands it out, so a sponsor never hands out more than you agreed, and nobody needs a seat on your team to do it.

Choose the private sale that fits the job. Personal invitations carry their own limits and show each recipient's status, which suits members, previous buyers or a corporate list. One invitation link suits a group you trust, such as a club's regulars. Access codes reveal hidden tickets on a public page, and a password closes the whole page for a private event.

- **Guest tickets**: a barcode for every guest, scanned like any ticket
- **Partner allocations**: a counted share partners hand out themselves
- **Invitations and access codes**: private tickets for the people you choose

[Guest lists & comps](https://www.ticketfairy.com/features/guest-lists-and-comps) [Private sales & presales](https://www.ticketfairy.com/features/private-sales-and-presales)

  ![Ticket Fairy Invitations table with each recipient's status and the actions for each one](https://www.ticketfairy.com/embeds/posters/marketing-invitations--recipients.png)

## Get Your Crowd Through the Door and Every Sale Accounted For

Your door team scans tickets with the Entry Fairy app on their own phones, each with a login that opens the app and nothing else. Set what each ticket type allows at the door, from re-entry to its own last entry time, and the app shows which wristband to hand over as each ticket scans. Walk-ups buy from the same phones, by cash or by tapping a card on your team's phone.

Every phone sees the scans from the others, so a ticket used at the main gate is refused at the side entrance. The Refused scans report counts every ticket turned away by reason, entrance, ticket type and hour, so a run of shared screenshots or a confusing sign shows up while the doors are still open. Check-Ins by Hour tells you when the crowd really arrived, which sets next year's staffing.

Box Office Sales on the Performance page shows every door sale by date or by seller, with cash and card apart, so you settle up with each seller at the end of the night. Tap to pay takes the money through the same payment account as your online tickets, so there is no card reader to hire and nothing extra to reconcile. Box office mode adds will-call, reprints, a cash float for each till and an end-of-day reconciliation, so every night closes with the takings accounted for.

- **Entry Fairy**: scanning on your team's own iPhone and Android phones
- **Re-entry rules and wristbands**: the right band shown as each ticket scans
- **Box office sales**: walk-ups by cash or card, by seller
- **Refused scans**: every ticket turned away, with the reason

[Check-in & box office](https://www.ticketfairy.com/features/check-in-and-box-office) [Front of house](https://www.ticketfairy.com/event-operating-system/front-of-house)

  ![Ticket Fairy Refused scans report with totals at the door and staff gates and the scans refused by reason and entrance](https://www.ticketfairy.com/embeds/posters/marketing-event-small-items--refused-scans.png)

## Know How Every Ticket Type Is Selling and Share It

Your Performance page shows tickets sold and net revenue as they change, with the tickets sitting in buyers' carts underneath. Sales by Type shows what each ticket type has sold and earned, so you know which release to open next, and separate tabs cover add-ons, payment plans, box office sales, resale and your waiting list.

Give a venue or co-promoter a live sales link for the ticket types they share in, without a role on your event, and hide the day-by-day figures when you want them to see totals only. Export any filtered set of orders with one row per order for the accounts, or one row per ticket for the door list and the caterer.

Ask Fai how this on-sale compares with last year's, or which ticket type is slowing, and she answers with the figures and a chart you can paste into the morning update. She can also mark a ticket type sold out, add people to the guest list or send invitations for you, each one shown to you before she makes the change.

- **Sales by Type**: what each ticket type has sold and earned
- **Sales report links**: live sales for partners, without a role on your event
- **Order exports**: one row per order or one row per ticket

[Sales reports](https://www.ticketfairy.com/features/sales-reports) [Fai](https://www.ticketfairy.com/features/fai)

  ![Ticket Fairy Sales by Type showing how each ticket type performed for an event](https://www.ticketfairy.com/embeds/posters/marketing-analytics--sales-breakdown.png)

## How Ticketing Managers Use Ticket Fairy

- ### A Sell-Out Arena Show

  Three releases open on sell-out behind the waiting room, with an ID check on the front standing tickets. Touts' orders sit unissued in Needs Verification while real fans buy, and returned tickets go to the waiting list at face value.
- ### A Weekend Festival

  Weekend, day and camping tickets sit in categories, with named holds for artists and sponsors. When the headliner pulls out, the ticketing manager postpones with refunds only for tickets bought before the change, and every ticket holder gets the right email.
- ### A Theatre Run

  Members buy through personal invitations a week before the public on-sale, and the box office team moves buyers to better seats from the order without a new booking. A corrected name on a ticket keeps its barcode, so saved tickets still scan.
- ### A Venue With Shows Every Week

  Each show starts as a copy of a template with its releases, limits and door rules ready. The venue gives each promoter a live sales link for their own show, so the box office stops answering the same question by phone.
- ### A Conference With Company Bookings

  Speakers and sponsors receive guest tickets from a spreadsheet, and the order export with one row per ticket becomes the badge list. Fai answers which ticket type is behind last year before the early bird deadline.

    [Get Started for Free](https://manage.ticketfairy.com/registration) [Book Demo Call](https://www.ticketfairy.com/event-ticketing/book-a-demo)       **Get this page as a PDF** Read it later or share it with your team. We email you a link to the PDF.           What to put in your PDF          Enter your email

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## Everything You Need to Sell and Admit Every Ticket

- [Ticket types & pricing Ticket types with their own price, allocation, limits and door times, release tiers that open by themselves, categories for day and weekend tickets and tickets held back for guests. Learn more](https://www.ticketfairy.com/features/ticket-types-and-pricing)
- [Checkout Ask buyers the questions your team needs, approve orders before tickets are issued, check buyer ID and win back buyers who left checkout. Learn more](https://www.ticketfairy.com/features/checkout)
- [Orders, refunds & resale Find and fix any order, refund buyers or let them refund themselves, keep resale at face value with a waiting list, and postpone or cancel an event cleanly. Learn more](https://www.ticketfairy.com/features/orders-refunds-and-resale)
- [Check-in & box office Your door team scans tickets on their own phones, every ticket type gets its own entry rules and wristband, walk-ups buy at the door and you see who has arrived. Learn more](https://www.ticketfairy.com/features/check-in-and-box-office)
- [Guest lists & comps Send guests free tickets that scan at the door, upload a whole list at once and give partners an allocation they hand out themselves. Learn more](https://www.ticketfairy.com/features/guest-lists-and-comps)
- [Private sales & presales Passwords, personal invitations, group invitation links, access codes, presales for registered fans and NFT-holder sales. Learn more](https://www.ticketfairy.com/features/private-sales-and-presales)
- [Sales reports Live ticket sales and revenue for every event, reports for every part of your sales, shared sales links for partners, visitor sources, venue weather and order exports. Learn more](https://www.ticketfairy.com/features/sales-reports)
- [Payments & payouts Take card payments through Ticket Fairy or your own payment processing account, choose who pays the booking fee, offer payment plans and know when each event pays out. Learn more](https://www.ticketfairy.com/features/payments-and-payouts)
- [Seating & timed entry Time slots with their own capacity and price, sales and arrivals for every slot, and numbered seats or seated areas for shows. Learn more](https://www.ticketfairy.com/features/seating-and-timed-entry)
- [Add-ons & upsells Parking, camping, merchandise and upgrades sold with the ticket, VIP tables booked with a deposit and passes that cover several of your events. Learn more](https://www.ticketfairy.com/features/add-ons-and-upsells)
- [Promo codes & discounts Promo codes with the discount, tickets, limits and dates you choose, automatic group discounts, gift certificates and the sales behind every code. Learn more](https://www.ticketfairy.com/features/promo-codes-and-discounts)
- [Front of house A box office that balances, ages checked once, VIP guests looked after, merch stocked, fans guided through their day and cashless payments on every wristband. Learn more](https://www.ticketfairy.com/event-operating-system/front-of-house)
- [Accreditation The right pass for everyone who works your event, handed out at your desk and checked at your staff gates. Learn more](https://www.ticketfairy.com/event-operating-system/accreditation)
- [Fai Fai answers your sales questions, sets up events, tickets, promotions and emails, and prepares your finance work, and you approve every change first. Learn more](https://www.ticketfairy.com/features/fai)

## Run Your Ticketing Step by Step

- [Set up ticket types](https://www.ticketfairy.com/guides/set-up-ticket-types)
- [Schedule ticket releases](https://www.ticketfairy.com/guides/schedule-ticket-sale-windows-and-release-tiers)
- [Hold back tickets for later](https://www.ticketfairy.com/guides/hold-back-ticket-stock)
- [Limit who can buy a ticket type](https://www.ticketfairy.com/guides/limit-who-can-buy-tickets)
- [How do you keep a high-demand on-sale running smoothly?](https://www.ticketfairy.com/guides/keep-a-high-demand-on-sale-running-smoothly)
- [Clear the ticket orders waiting on an ID check](https://www.ticketfairy.com/guides/verify-buyer-identity-at-checkout)
- [Find and manage the orders for your event](https://www.ticketfairy.com/guides/find-and-manage-your-event-orders)
- [Refund an order on your event](https://www.ticketfairy.com/guides/refund-an-order)
- [Let buyers resell their tickets at face value](https://www.ticketfairy.com/guides/let-buyers-resell-their-tickets-at-face-value)
- [Run a waiting list for a sold-out event](https://www.ticketfairy.com/guides/run-a-waiting-list)
- [Send free tickets to your guest list](https://www.ticketfairy.com/guides/issue-guest-tickets)
- [Prepare your door team for event day](https://www.ticketfairy.com/guides/prepare-your-door-team)
- [Set ticket entry and repeat-scan rules](https://www.ticketfairy.com/guides/set-ticket-entry-and-repeat-scan-rules)
- [See why tickets and passes were refused at the door](https://www.ticketfairy.com/guides/see-why-tickets-and-passes-were-refused-at-the-door)
- [See how your ticket sales are going](https://www.ticketfairy.com/guides/check-your-sales)
- [Share a live ticket sales report with a partner](https://www.ticketfairy.com/guides/share-a-live-sales-report)

## Questions About Ticket Fairy for Ticketing managers

### Ticketing managers

#### How many tickets can one customer account buy?

You choose a number from 1 to 20 for each ticket type. The limit counts active tickets of that type across the account's orders. A buyer whose email has no customer account yet is not held to it on a first purchase, so set a limit per order as well when the first order matters.

#### Do I have to switch the waiting room on?

No. It sits in front of every on-sale and turns itself on when arrivals climb. Buyers see their place, and refreshing the page does not move them up or down, so say so in your announcement.

#### What happens to an order waiting on an ID check?

The buyer's card carries an authorisation, not a charge, and the tickets are neither issued nor back on sale. Ticket Fairy emails a reminder to the buyer every twelve hours and starts clearing an untouched order after seven days. A card authorisation can also expire on the bank's own schedule.

#### Who can refund an order from the dashboard?

The event owner, who confirms each refund with a code Ticket Fairy emails them. The order must be paid by card through your own connected payment account, with every ticket still valid, and the event's funds not yet paid out. Ticket Fairy support refunds anything else for you.

#### Is there a fee for resale?

The seller pays a resale fee of 10% of what they paid for the ticket, not counting the booking fee. For currencies other than US, Australian or New Zealand dollars, pounds sterling and euros, it is capped at the equivalent of US$20. Events in India carry no resale fee, and Ticket Fairy can set a different fee for your event.

#### Does the seller's ticket stop working straight away?

No. A ticket listed for resale still scans until a new buyer pays for it. Once the sale completes, the seller's ticket stops working, the new buyer gets their own ticket and the seller is refunded what they paid, less any amount already refunded and, in most cases, the booking fee.

#### Does scanning work without a signal?

No. The Entry Fairy app needs an internet connection to scan tickets, so check the connection at each entrance before the doors open.

#### How do box office staff take payment?

In cash, or by card with Tap to Pay on a compatible phone in the country of the payment account your event uses. Card payments go through the same payment account as your online sales.

#### Why do Ticket Sales and Sales by Type give different totals?

Ticket Sales leaves complimentary orders out and Sales by Type counts them, so where you issue guest, artist or crew tickets, Sales by Type is the larger of the two. Ticket Sales also counts tickets held but not yet paid for. Refunded tickets drop out of both.

## Solutions for the Rest of Your Team

- [Get Every Guest In Fast and Balance Your Box Office Every Night Scan tickets on your team's own phones, hand over the right wristband, sell to walk-ups, balance the box office every night and answer any guest at the window. Box office & front of house](https://www.ticketfairy.com/solutions/box-office-and-front-of-house)
- [Sell More Tickets and Know Exactly What Sold Them Turn buyers into fans who sell tickets, run ads across every network with confirmed sales, turn followers into buyers, convert more visits and know who your audience is. Marketing directors](https://www.ticketfairy.com/solutions/marketing-directors)
- [Sell Out Your Festival and Lead Every Department to the Gates Sell day, weekend and camping tickets through your fans, see your sales and costs against last year every morning, and run acts, crew, traders and stages from the same event. Festivals](https://www.ticketfairy.com/solutions/festivals)
- [Sell Out Every Show and Settle Each One Faster Put every show on sale the minute you announce it, keep tickets with fans, see which post sold them, advance the act and settle each show fast. Concerts & live music](https://www.ticketfairy.com/solutions/concerts-and-live-music-venues)

      [Previous **Promoters and agencies**](https://www.ticketfairy.com/solutions/promoters-and-agencies) [Next **Marketing directors**](https://www.ticketfairy.com/solutions/marketing-directors)

Ticket Fairy in full: [ticketing platform for event organisers](https://www.ticketfairy.com/event-ticketing/), with the features, pricing and support behind this page.

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---

This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)