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Add your own words to the ticket confirmation email
Every buyer gets a confirmation email with their ticket, and it carries nothing else until you add to it. Promoters who add the door time, the age limit and how to get home answer the questions that would otherwise reach their inbox, and their buyers' replies go to an address your team reads.
Add your door time, travel advice and event rules to the confirmation email buyers get with their tickets, and send their replies to an address your team reads.
- För
- Telling buyers what they need to know when they buy
- Tar
- 7 minuter
Innan du börjar
- You are an owner or admin for the event, so you can save changes to it.
- You know the three or four things buyers ask you most. Take them from your inbox, because the real ones are duller and more specific than the ones you would invent.
- You have an address your team actually reads, if replies should reach a person rather than the default.
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Open the confirmation email card
Open the event and find Confirmation Email.
Obs: A card with a message in it offers Edit. An event with nothing added says so, and offers Add custom text instead.
The Confirmation Email card, with a message saved. -
Add the text buyers need
Select Add custom text on an empty card, or Edit on one with a message, and enter what they need to know.
Obs: Door time, last entry, age limit, what to bring, and how to get home. Four short paragraphs beat one long one, because this is read on a phone.
-
Read the preview before you save
Check the preview beside the editor, where your text sits inside the real email.
Obs: The preview is close to the final email rather than identical to it, so treat the wording as exact and the spacing as approximate.
-
Send replies to a person
Enter your team address in Reply-to address.
Obs: Buyers reply to the confirmation whether or not you invite them to. Left blank, those replies reach the default address rather than your team.
-
Buy a ticket and read what arrives
Buy one ticket yourself and read the email that lands.
Obs: This is the only check that covers the real email rather than the preview. Refund your own order afterwards.
Prova de här stegen på ditt eget evenemang
Skapa ett gratis konto, bygg ditt evenemang och följ stegen ovan i din egen instrumentpanel. Det tar några minuter och du behöver inte boka något säljsamtal.
Inga startavgifter. Ingen obligatorisk månadsavgift. Inget kreditkort krävs.
Eller låt det göras åt dig
Fai can draft the message from what she knows about the event and show it to you before it is saved. Reading it back afterwards is the check worth doing.
I din instrumentpanel, med Fai
Draft the extra text for the confirmation email for <EVENT NAME>. Cover the door time, the age limit and how to get home, and show it to me before saving
Från din egen assistent, via MCP
Anslut assistenten till vår MCP-server och be den:
Behåll --read-only i MCP-konfigurationen. Den här uppgiften läser bara data, så assistenten behöver inga verktyg som gör ändringar.
Pick the brand, find the event <EVENT NAME> and show its confirmation email text
Från din terminal
Installera CLI:t från vår CLI-sida, logga in med ticketfairy auth login och välj varumärket du arbetar med via ticketfairy brand use <BRAND_ID>. ticketfairy brand list och ticketfairy event list visar de ID:n som de andra kommandona använder.
Read the event back to check what the confirmation email currently says.
Show the event and its saved settings
ticketfairy event get <EVENT_ID>
Låt Fai göra det åt dig
Fai arbetar inuti din Ticket Fairy-instrumentpanel. Skapa ditt konto, öppna Fai och klistra in instruktionen ovan.
Inga startavgifter. Ingen obligatorisk månadsavgift. Inget kreditkort krävs.
Change the message as the event nears
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Update the text when a detail moves
Select Edit the same day a door time or a lineup changes.
Obs: Buyers who already have their confirmation keep the old wording, so a change close to the day needs an email to them as well.
Fai can read the current text back and draft the replacement.
I din instrumentpanel, med Fai
What does the confirmation email for <EVENT NAME> currently say, and draft a version with the new door time in it
Från din egen assistent, via MCP
Behåll --read-only i MCP-konfigurationen. Den här uppgiften läser bara data, så assistenten behöver inga verktyg som gör ändringar.
Pick the brand, find the event <EVENT NAME> and show its confirmation email text
Från din terminal
Read the event to see the saved text.
Show the event and its saved settings
ticketfairy event get <EVENT_ID>
Take the message off again
-
Remove the custom text
Open the card and select Clear.
Obs: The confirmation goes back to carrying the ticket and nothing else. Emails already sent keep the words they were sent with.
Fai can open the card so you can remove the text yourself.
I din instrumentpanel, med Fai
Open the confirmation email settings for <EVENT NAME>
Från din egen assistent, via MCP
Behåll --read-only i MCP-konfigurationen. Den här uppgiften läser bara data, så assistenten behöver inga verktyg som gör ändringar.
Pick the brand, find the event <EVENT NAME> and show its confirmation email text
Från din terminal
Read the event to confirm the text is gone.
Show the event and its saved settings
ticketfairy event get <EVENT_ID>
Frågor du kanske har
- Does this change emails already sent?
- No. A confirmation carries the words it was sent with. Buyers who bought before the change keep the old version, so email them separately when it matters.
- Is this the same for every ticket type?
- Yes. The text goes on the confirmation for the whole event, so keep it to what is true for everybody who bought.
- Where do replies go if I leave the address blank?
- To the default address rather than to your team. Enter one whenever you want a person to see what buyers send back.
- Why does the preview look slightly different from the email?
- The preview renders your text inside the email rather than sending it, so the wording is exact and the spacing is close. Buy a ticket to see the real one.
Har du fortfarande en fråga?
Boka en demo så svarar vi på den i ett samtal, utifrån din typ av evenemang. Eller skapa ditt konto och se själv.
Inga startavgifter. Ingen obligatorisk månadsavgift. Inget kreditkort krävs.
Relaterade guider
Gör det på ditt eget evenemang
Skapa ditt konto, bygg evenemanget och följ stegen i din egen kontrollpanel. Du behöver inte boka ett säljsamtal.