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Ask attendees for feedback after your event

Festival and event teams want to know what their attendees thought while the event is still fresh, but survey tools send to every buyer and need a list exported by hand. Feedback asks only the people who actually came, gives you a Net Promoter Score next to last year's, and has Fai turn the comments into things to fix next time.

Email everyone who checked in at your event a short survey the morning after it ends, in their own language and with their own link, and optionally ask ticket holders who did not come what stopped them. The standard survey already rates your stages, acts, sessions and traders, and you can change the questions and the send time before anything goes out.

För
Asking the people who came to your event what they thought
Tar
5 minuter

Innan du börjar

  • You are an owner, admin or producer on the event. The event's Operations page opens for those roles only.
  • Your door team scans tickets at check-in, because the survey goes only to the people who checked in.

  1. Open Feedback

    Open the event, select Operations, then select Feedback in the list of sections.

    Obs: Feedback is under After the show. If it is not in the list, select More sections and open it there.

    Ticket Fairy Feedback section before a survey is set up, with what the standard survey asks and who it goes to
    Feedback, ready to set up.

  2. Set up the standard survey

    Select Use the standard survey.

    Obs: The survey asks for an overall rating, how likely people are to recommend you, and what they liked and what to improve, with a rating for each stage, act, session and trader your event has. Turn on Also ask people who did not come first to add a short survey for no-shows.

    Ticket Fairy feedback survey card for a festival, with its status, the suggested send time and the buttons to schedule it and edit its questions
    The survey, set up and not scheduled yet.

  3. Change the questions

    Optional: select Edit questions, change the wording or add a question, then select Save.

    Obs: Leave the heading and message empty to use the standard wording, which shows in each person's own language. A survey can have up to 20 questions.

    Ticket Fairy survey questions for a festival, with the overall rating, the recommend question, the questions people answer in their own words and ratings for each stage read from the event
    The survey's questions.

  4. Schedule the survey

    Select Schedule on the survey, check the time it sends, choose the Days people can answer, then select the schedule button, which says about how many people it reaches.

    Obs: It suggests 10:00 the morning after the event ends, in the event's time zone. Everyone who checks in before the send time is included.

    Ticket Fairy dialog to schedule a feedback survey, with the send time the morning after the event, the days people can answer and about how many people it reaches
    Schedule the survey.

The survey email

Each person gets one email in their own language, with their own link and no sign-in, on your event's branding. They answer once and can change their answer until the survey closes. A person who unsubscribes from feedback emails, or from your emails, is left out.

  1. Check the survey is scheduled

    Check the survey says Scheduled and when it sends.

    Obs: Until the send time, Stop sending puts it back to not scheduled and nothing goes out.

Eller låt det göras åt dig

Fai sets up the standard survey, changes its questions and wording, schedules it, stops it before it sends, and closes or reopens it. She shows you each change and waits for your yes first, and she always asks before scheduling, because the survey emails your attendees.

I din instrumentpanel, med Fai

Set up the feedback survey for <EVENT NAME> and schedule it for the morning after, and also ask the people who did not come

Låt Fai göra det åt dig

Fai arbetar inuti din Ticket Fairy-instrumentpanel. Skapa ditt konto, öppna Fai och klistra in instruktionen ovan.

Skapa ett gratiskonto Boka en demo

Inga startavgifter. Ingen obligatorisk månadsavgift. Inget kreditkort krävs.

Close or reopen the survey

  1. Close it

    Select Close survey on the survey, then confirm.

    Obs: People can no longer answer or change their answers. Select Reopen to take answers again for the days you choose.

Fai closes or reopens a survey when you ask, after you confirm.

I din instrumentpanel, med Fai

Close the feedback survey for <EVENT NAME>

Frågor du kanske har

Who gets the survey?
Everyone with a ticket that was checked in, once per email address, even with several tickets. Crew and guest passes are left out. The Sorry we missed you survey goes to ticket holders who did not check in on any ticket.
Can I change the questions after it has been sent?
No. The questions are fixed once sending starts, so every answer means the same thing. Change them before the send time.
How long do the links work?
Until the survey closes, and at most 60 days after it was sent. A closed survey tells the person it is closed.
Is an attendee emailed twice?
No. Each person is sent their email once, even if the send is interrupted and starts again.

Har du fortfarande en fråga?

Boka en demo så svarar vi på den i ett samtal, utifrån din typ av evenemang. Eller skapa ditt konto och se själv.

Boka en demo Skapa ett gratiskonto

Inga startavgifter. Ingen obligatorisk månadsavgift. Inget kreditkort krävs.

Relaterade guider

Gör det på ditt eget evenemang

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Se hur Ticket Fairy hanterar biljetterna, försäljningen och entrén till ditt evenemang. Välj en tid som passar dig.

45 minuters videosamtal
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