Från början till slut
Change the date or call off an event
A headliner pulls out, a venue loses its licence or the sales never came, and promoters usually have to decide fast. Postponing, cancelling and refunding each leave ticket holders in a different position, and only a postponement can be lifted again afterwards.
Choose between postponing, cancelling and refunding, tell ticket holders before they hear it anywhere else, and see what each choice means for their tickets and their money.
- För
- Choosing between a new date, calling an event off and refunding buyers
- Tar
- 7 minuter
Innan du börjar
- You are an owner or admin for the event. Both changes are unavailable after the event has ended and after its funds have been paid out.
- You know what the event has sold and what refunding all of it would cost you.
- You have checked what your terms, artist agreement and venue contract commit you to.
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Choose the change that fits
Choose between a new date, calling the event off and refunding some of the orders.
Obs: Choose postponement whenever a later date is possible. A postponed event can still be cancelled later, and a cancelled one is hard to bring back.
-
Open the page for the change you chose
Open Event Details to postpone or cancel, and Orders to refund one order at a time.
Obs: Postponing and cancelling are whole-event actions with their own dialogs. There is no partial-refund dialog: you refund each order from the Orders page.
The postponement dialog, one of the three status actions. -
Follow the guide for the change you chose
Open the guide to the change you chose, cancelling an event, postponing one or refunding an order, and follow it to the end.
What each change emails
Postponing emails every ticket holder when you confirm it. Cancelling emails each buyer when their own refund goes through. Refunding only some orders emails nobody. Your own message is the one that explains what happened, so send it the same day and change the event description to match.
Obs: Until you change the page, buyers who never got your email can still buy.
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Update everything that still points at the old plan
Check the sale windows, the door times, the scheduled messages and any advertising that still points at the old plan.
Obs: A postponed event keeps every time you set separately: last entry, doors, ticket-level entry and scheduled emails all still hold the old date until you move them.
Prova de här stegen på ditt eget evenemang
Skapa ett gratis konto, bygg ditt evenemang och följ stegen ovan i din egen instrumentpanel. Det tar några minuter och du behöver inte boka något säljsamtal.
Inga startavgifter. Ingen obligatorisk månadsavgift. Inget kreditkort krävs.
Eller låt det göras åt dig
Fai can read the ticket sales back to you, open the page where you make the change, and draft the message to ticket holders. Take her figure as ticket sales rather than the whole bill: add-ons and instalment plans sit outside it.
I din instrumentpanel, med Fai
For <EVENT NAME>, tell me what its tickets have sold and whether its funds have been paid out yet. Say what your figure leaves out
Från din egen assistent, via MCP
Anslut assistenten till vår MCP-server och be den:
Behåll --read-only i MCP-konfigurationen. Den här uppgiften läser bara data, så assistenten behöver inga verktyg som gör ändringar.
Pick the brand, find the event <EVENT NAME> and show its status, dates and sales
Från din terminal
Installera CLI:t från vår CLI-sida, logga in med ticketfairy auth login och välj varumärket du arbetar med via ticketfairy brand use <BRAND_ID>. ticketfairy brand list och ticketfairy event list visar de ID:n som de andra kommandona använder.
Read the event before you decide, then run the change you chose.
Show the event, its dates and its status
ticketfairy event get <EVENT_ID>
Låt Fai göra det åt dig
Fai arbetar inuti din Ticket Fairy-instrumentpanel. Skapa ditt konto, öppna Fai och klistra in instruktionen ovan.
Inga startavgifter. Ingen obligatorisk månadsavgift. Inget kreditkort krävs.
Let buyers refund themselves instead
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Turn on self-service refunds
Let ticket holders refund their own orders when you expect many requests and want your team out of the middle.
Obs: This suits a postponement more than a cancellation, because a cancellation refunds everybody anyway.
Fai can open the event so you can switch self-service refunds on. How many buyers used them is read on the Orders page today.
I din instrumentpanel, med Fai
Open <EVENT NAME> so I can let buyers refund themselves
Från din egen assistent, via MCP
Behåll --read-only i MCP-konfigurationen. Den här uppgiften läser bara data, så assistenten behöver inga verktyg som gör ändringar.
Pick the brand, find the event <EVENT NAME> and show its settings
Från din terminal
Read the event to see the current refund setting.
Show the event and its settings
ticketfairy event get <EVENT_ID>
Offer the ticket to another buyer
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Open resale for the people who cannot come
Let buyers who cannot make the new date pass their ticket on at face value instead of refunding it.
Obs: This keeps the money on the event and fills the room, which a refund does neither of. It suits a postponement to a date some buyers cannot make.
Fai can open the event so you can turn resale on. The resale figures are read in the dashboard today.
I din instrumentpanel, med Fai
Open <EVENT NAME> so I can let buyers pass their tickets on
Från din egen assistent, via MCP
Behåll --read-only i MCP-konfigurationen. Den här uppgiften läser bara data, så assistenten behöver inga verktyg som gör ändringar.
Pick the brand, find the event <EVENT NAME> and show its settings
Från din terminal
Read the event to check resale is open.
Show the event and its settings
ticketfairy event get <EVENT_ID>
Frågor du kanske har
- Which choice can I undo?
- Postponement. You can change the date, change who may refund, or remove the postponed status yourself. Only Ticket Fairy support can reverse a cancellation.
- Can I decide later, once I have a new date?
- Yes. Postpone without publishing a date, then reveal it when the venue and the artists are confirmed. Ticket holders hear that plans changed without waiting.
- What if the money has already been paid out?
- Neither change is available once the funds have left. Contact Ticket Fairy support with the event ID and what you need to do.
- Do I have to refund everybody when I postpone?
- No. You choose whether every ticket holder, only those who bought before the postponement, or nobody can ask for a refund.
Har du fortfarande en fråga?
Boka en demo så svarar vi på den i ett samtal, utifrån din typ av evenemang. Eller skapa ditt konto och se själv.
Inga startavgifter. Ingen obligatorisk månadsavgift. Inget kreditkort krävs.
Relaterade guider
Gör det på ditt eget evenemang
Skapa ditt konto, bygg evenemanget och följ stegen i din egen kontrollpanel. Du behöver inte boka ett säljsamtal.