Message the crew, volunteers and traders working on your event

Open Messages

Open the event, select Operations, then select Messages in the list of sections. Each message shows who it went to and how many it reached.

Obs: If Messages is not in the list, select More sections and open it there. On show day, Message people is also at the top of the show-day view.

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Start a message

Select Message people.

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Choose who gets it

Under Who gets it, tick each group, then narrow a group by its status, role, day, team or shift where it offers one.

Obs: The groups are departments, people on the rota, all crew, volunteers, performers' teams, traders, press, sponsors and People who answered a form, which you narrow by your decision or by one answer. Someone in two groups gets the message once.

Choose how to send it

Under How to send it, tick Email, Text message or both.

Obs: If a channel isn't available for the event, a note under the channels says why. A text runs to 480 characters, and the counter under it shows how many parts each text takes.

Enter the message

Select a quick show-day message such as Weather hold, or enter what you want to say under Ask Fai for a draft and select Draft it for me, then check the subject and message.

Obs: Replace the words in square brackets in a template. Select a word beside Add each person's:, such as first name, shift time or, with a form's group ticked, their answer to one of its questions, to fill it in for each person.

Choose when it goes

Optional: Select More details, turn on Send later and choose the time.

Obs: The time is in the event's time zone, at least 5 minutes and at most 60 days from now. You can cancel a scheduled message until it goes.

Check who gets it, then send

Select Check before sending, read who gets it by email and by text, then select Send to with the number of people.

Obs: The check lists anyone left out, such as someone with no mobile number or a number that replied STOP. If the group changed since you checked, you see the new count and check again.

Varning: A message can't be taken back once it's sent.

See who it reached

Select the message in the list. Each person shows Sent, Opened, On the way or Not sent.

Obs: Sent means the email or text left us, and opened shows when the person's email app loads images. Select Not reached to see who it missed.

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