# Resend a buyer's tickets and fix their details | Ticket Fairy-guider 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guider](https://www.ticketfairy.com/sv/guides) 3. Resend a buyer's tickets and fix their details Kassa och beställningar # Resend a buyer's tickets and fix their details Box office and support teams get asked for tickets that never arrived, usually because the email address has a typo or the buyer reads a different inbox. You can correct the name or email on the ticket and send the same barcodes again, without changing the order or the money on it. Send an order's tickets again to any email address the buyer gives you, and correct the name or email on a ticket so it matches the person arriving at the door. För: Answering a buyer whose tickets went missing Tar: 5 minuter - [Find the order](#step-1) - [Correct the name or address on the ticket](#step-2) - [Send the tickets again](#step-3) ## Innan du börjar - You're the owner, an admin, a support login or a limited support login on the event. A Stats or promoter login is refused, even where the menu still offers the action. - You have the order in front of you on the Orders page, found by the buyer's name, email address or order number. - You know which address the buyer wants the tickets at. Ask them rather than guessing, because a resend goes to the address you type and nowhere else. 1. ## Find the order Open your event, select **Orders**, then search for the buyer by name, email address or order number. Where the search finds nothing, the buyer has usually booked under a second email address. 2. ## Correct the name or address on the ticket Open the order, select **Edit Ticket** on the ticket that is wrong, correct the **First name**, **Last name** or **Email address**, then select **Save**. The barcode is unchanged, so a ticket already printed or saved to a phone still scans. **Obs:** Nothing is emailed to the buyer when you save this, so send the tickets again yourself. ![Ticket Fairy Edit Ticket dialog with the holder's name, email address, ticket type and status](https://www.ticketfairy.com/embeds/posters/marketing-order-resend--edit-ticket.png) Event, Orders, order, ticket, Edit Ticket. 3. ## Send the tickets again Select **Resend** in the order's menu, check the **Email Address**, then select **Resend**. The same tickets go out again, and Successfully Sent tells you the email is on its way. **Obs:** The address is filled in from the order and you can change it for this one send. Changing it here does not change the order, so correct the ticket first if the buyer should keep the new address. **Varning:** A buyer still paying off a payment plan receives the payment plan confirmation again, which lists the instalments and carries no barcode. Tell them their tickets arrive with the last instalment. ![Ticket Fairy Resend Confirmation dialog with the buyer's email address filled in](https://www.ticketfairy.com/embeds/posters/marketing-order-resend--resend-confirmation.png) Event, Orders, order menu, Resend. ## Prova de här stegen på ditt eget evenemang Skapa ett gratis konto, bygg ditt evenemang och följ stegen ovan i din egen instrumentpanel. Det tar några minuter och du behöver inte boka något säljsamtal. Din e-postadress [Skapa ett gratiskonto](https://manage.ticketfairy.com/welcome) [Boka en demo](https://www.ticketfairy.com/sv/event-ticketing/book-a-demo) Inga startavgifter. Ingen obligatorisk månadsavgift. Inget kreditkort krävs. ## Eller låt det göras åt dig Fai, the assistant inside your dashboard, finds the order and reads what was sent and to which address. Sending the tickets again and correcting a name are yours to do on the page, because neither is something she can carry out. ### I din instrumentpanel, med Fai Find the order for \ on \ and tell me which tickets it holds and what state each one is in ## Låt Fai göra det åt dig Fai arbetar inuti din Ticket Fairy-instrumentpanel. Skapa ditt konto, öppna Fai och klistra in instruktionen ovan. [Skapa ett gratiskonto](https://manage.ticketfairy.com/welcome) [Boka en demo](https://www.ticketfairy.com/sv/event-ticketing/book-a-demo) Inga startavgifter. Ingen obligatorisk månadsavgift. Inget kreditkort krävs. ## Resend from the order itself Select **Resend tickets** inside the order for the same dialog and the same result. A phone shows the order rather than the row menu, so this is the way in when you are answering a buyer away from a desk. Fai finds the order and reads it out to you. The resend is yours to do on the page. ### I din instrumentpanel, med Fai Show me order \ on \ with the address it was sent to ## Move a buyer to a different ticket type Change **Ticket Type** in the same dialog when a buyer bought the wrong one. This cancels the ticket and issues a replacement, so the old barcode stops working and you need to send the buyer their new ticket. **Obs:** On a timed entry event where we charge for a change of slot, the buyer receives a link and the change happens only once they follow it. Fai reads the ticket afterwards so you can confirm which one is now live. Making the change is yours to do on the page. ### I din instrumentpanel, med Fai For order \ on \, list its tickets with the type and state of each ## Frågor du kanske har Does a resend make new tickets?: No. The same barcodes go out again, so a buyer who finds the first email later can use either one and the door sees one ticket. I resent to a different address. Which one does the order have now?: The one it always had. A resend delivers to the address you typed and leaves the order alone, so edit the ticket as well when the buyer should keep the new address. The buyer says it still has not arrived. What now?: Read the address on the ticket back to them, letter by letter, and ask them to look in spam and in any other inbox that address forwards to. A work address that filters outside mail is the usual answer, and sending to a personal one settles it. Can Fai resend an order for me?: Not yet. She finds the order and reads out its tickets, their state and the address on them, and the resend itself is yours to do on the page. Why can a Stats login see Resend but not use it?: The action is refused for that login even where the menu still offers it, so nothing is sent. Ask an owner, an admin or a support login on the event to do it. ## Har du fortfarande en fråga? Boka en demo så svarar vi på den i ett samtal, utifrån din typ av evenemang. Eller skapa ditt konto och se själv. [Boka en demo](https://www.ticketfairy.com/sv/event-ticketing/book-a-demo) [Skapa ett gratiskonto](https://manage.ticketfairy.com/welcome) Inga startavgifter. Ingen obligatorisk månadsavgift. Inget kreditkort krävs. ## Relaterade guider - [Fler sätt att använda Ticket Fairy](https://www.ticketfairy.com/sv/event-ticketing/features) - [Refund an order on your event](https://www.ticketfairy.com/sv/guides/refund-an-order) - [Send free tickets to your guest list](https://www.ticketfairy.com/sv/guides/issue-guest-tickets) - [Approve orders before buyers receive tickets](https://www.ticketfairy.com/sv/guides/approve-orders-before-buyers-receive-tickets) - [Let buyers refund their own tickets](https://www.ticketfairy.com/sv/guides/let-buyers-refund-themselves) - [Run a waiting list for a sold-out event](https://www.ticketfairy.com/sv/guides/run-a-waiting-list) - [Clear the ticket orders waiting on an ID check](https://www.ticketfairy.com/sv/guides/verify-buyer-identity-at-checkout) - [Win back buyers who left checkout](https://www.ticketfairy.com/sv/guides/recover-abandoned-carts) - [Sell a block of tickets to a company and invoice them](https://www.ticketfairy.com/sv/guides/take-a-group-booking-and-invoice-it) - [Alla Ticket Fairy-guider](https://www.ticketfairy.com/sv/guides) ## Gör det på ditt eget evenemang Skapa ditt konto, bygg evenemanget och följ stegen i din egen kontrollpanel. Du behöver inte boka ett säljsamtal. [Skapa ett gratiskonto](https://manage.ticketfairy.com/welcome) [Boka en demo](https://www.ticketfairy.com/sv/event-ticketing/book-a-demo) ## Sälj biljetter med Ticket Fairy Allt i de här guiderna finns i din instrumentpanel från den dag du registrerar dig. - Sätt upp ditt evenemang på några minuter - Gratisevenemang är gratis - Fai, din medpilot, är inbyggd [Skapa ett gratiskonto](https://manage.ticketfairy.com/welcome) Inga startavgifter. Ingen obligatorisk månadsavgift. Inget kreditkort krävs. ## Se det i ett samtal Boka en demo så visar vi hur Ticket Fairy hanterar din typ av evenemang. [Boka en demo](https://www.ticketfairy.com/sv/event-ticketing/book-a-demo) [Fler sätt att använda Ticket Fairy](https://www.ticketfairy.com/sv/event-ticketing/features) ### Tips för att sälja fler biljetter Praktiska råd från arrangörer som säljer slut, och varje ny guide så snart den publiceras. Vi respekterar din integritet. Avsluta när du vill.