# Save the emails you send buyers, guests and applicants | Ticket Fairy-guider

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Guider](https://www.ticketfairy.com/sv/guides)
3. Save the emails you send buyers, guests and applicants

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# Save the emails you send buyers, guests and applicants

The same invitation, application answer and gift certificate message goes out before every event. An email template is that message drafted once, in your own wording, and picked by name each time you send it, so a promoter or venue team sends it the way they would say it.

Draft an invitation, an application answer or a gift certificate message once, then pick it by name each time you send it, so every email you send buyers, guests and applicants sounds like you.

För:  Sending invitations, application answers and gift certificate emails in your own wording

Tar:  5 minuter

- [Open your saved emails](#step-1)
- [Say what kind of message it is](#step-2)
- [Enter a name and a subject](#step-3)
- [Enter the message itself](#step-4)
- [Use it where you send that message](#step-5)

## Innan du börjar

- You're an owner or an admin of the event. You need one of those two logins to open Email Templates.
- You know which message you are drafting. An invitation, an application decision and a gift certificate each want their own template.

1. ## Open your saved emails

   Open your event and select **Email Templates**.

   **Obs:** **Status** on the left is green while the template is enabled and red once you disable it.
         ![The Email Templates page of a festival, with five saved messages, their status marks, and the Edit, Preview and Duplicate controls on each row](https://www.ticketfairy.com/embeds/posters/marketing-email-templates--templates.png)    Email Templates.
2. ## Say what kind of message it is

   Select **Create Template**, then choose the **Email Template** type that matches where the message is sent from.

   **Obs:** Messaging and invitations covers the everyday ones, including application decisions and delegation invitations. Gift certificates is the message a buyer forwards to the person they bought for.
3. ## Enter a name and a subject

   Enter a **Name** and a **Subject**.

   **Obs:** The name is for you and never leaves the dashboard, and the subject is the line the person sees in their inbox, so put the event in it. **Description** is optional and is the line you read down the list a year later.
4. ## Enter the message itself

   Enter the **Content** in the editor.

   **Obs:** Say the one thing the reader needs and the one thing you want them to do.
5. ## Use it where you send that message

   Open the page that sends the message and pick your template by name: **Select Template** in Messaging, the **Email Template** column on a delegation, or the decision emails on a form.

   **Obs:** Disabling a template takes it out of **Select Template** in Messaging and turns off **Edit** and **Preview** on its row. A delegation, a form and a gift certificate still offer it, so rename one you no longer want sent.

## Prova de här stegen på ditt eget evenemang

Skapa ett gratis konto, bygg ditt evenemang och följ stegen ovan i din egen instrumentpanel. Det tar några minuter och du behöver inte boka något säljsamtal.

    Din e-postadress    [Skapa ett gratiskonto](https://manage.ticketfairy.com/welcome) [Boka en demo](https://www.ticketfairy.com/sv/event-ticketing/book-a-demo)

Inga startavgifter. Ingen obligatorisk månadsavgift. Inget kreditkort krävs.

## Eller låt det göras åt dig

Keeping the templates is dashboard work. Fai, the assistant inside your dashboard, can draft the wording for one before you paste it in.

### I din instrumentpanel, med Fai

Draft the email we send acts we have accepted for \<EVENT NAME\>, with the load-in time and the parking left as blanks for me to fill

### Från din egen assistent, via MCP

Anslut assistenten till [vår MCP-server](https://www.ticketfairy.com/mcp-server) och be den:

Behåll `--read-only` i MCP-konfigurationen. Den här uppgiften läser bara data, så assistenten behöver inga verktyg som gör ändringar.

Pick the brand, find the event \<EVENT NAME\> and show it

## Låt Fai göra det åt dig

Fai arbetar inuti din Ticket Fairy-instrumentpanel. Skapa ditt konto, öppna Fai och klistra in instruktionen ovan.

   [Skapa ett gratiskonto](https://manage.ticketfairy.com/welcome) [Boka en demo](https://www.ticketfairy.com/sv/event-ticketing/book-a-demo)

Inga startavgifter. Ingen obligatorisk månadsavgift. Inget kreditkort krävs.

## Work from one you already have

1. ### Copy a template

   Select **Duplicate** on the row.

   **Obs:** You get a copy to change, which is faster than starting again for the second and third message in a set. A template whose content you uploaded as a zip file has no **Duplicate**, because the wording lives in the file rather than in the template.
2. ### Read it before you rely on it

   Select **Preview** on the row.

   **Obs:** It shows the message as it will arrive, which is the only reliable way to catch a broken layout before an applicant does.
3. ### Take one out of circulation

   Select **Disable** on the row and confirm.

   **Obs:** A disabled template keeps its wording and stops being offered in Messaging, so last year's crew email can wait for next year rather than being deleted.
   **Tips:** Rename one nobody should pick again, because a delegation, a form and a gift certificate still offer a disabled template.

Copying and previewing are dashboard work. Fai can rewrite the wording of a message you paste to her, in your brand's voice.

### I din instrumentpanel, med Fai

Rewrite this email so it is shorter and sounds like our other messages to buyers

### Från din egen assistent, via MCP

Behåll `--read-only` i MCP-konfigurationen. Den här uppgiften läser bara data, så assistenten behöver inga verktyg som gör ändringar.

Pick the brand, find the event \<EVENT NAME\> and show it

## Frågor du kanske har

Where do these emails get used?:  Anywhere you send a message you chose the wording for: the approved and declined emails on a form, the message that goes with a delegation invitation, the gift certificate a buyer forwards, and **Select Template** when you email your ticket holders from Messaging. They are not the order confirmation, which is set on its own page.

Can I save a message I have already drafted in Messaging?:  Yes. **Save as Template** in the composer puts that wording on this same list, so the next one starts from it rather than from nothing.

Can I use one template on more than one event?:  A template you save on an event stays on that event, so save the wording again on the next one. A template on your brand's own Email Templates page is offered when you email ticket holders from Messaging, and not on an event's forms, delegations or gift certificates.

What does disabling a template do to emails already sent?:  Nothing. An email that has already gone out is unchanged, and disabling a template does not reach back into it.

Why can't I edit or preview a row?:  It is disabled. Enable it again and both controls come back.

## Har du fortfarande en fråga?

Boka en demo så svarar vi på den i ett samtal, utifrån din typ av evenemang. Eller skapa ditt konto och se själv.

   [Boka en demo](https://www.ticketfairy.com/sv/event-ticketing/book-a-demo) [Skapa ett gratiskonto](https://manage.ticketfairy.com/welcome)

Inga startavgifter. Ingen obligatorisk månadsavgift. Inget kreditkort krävs.

## Relaterade guider

- [Fler sätt att använda Ticket Fairy](https://www.ticketfairy.com/sv/event-ticketing/features)
- [Let a partner hand out their own tickets for your event](https://www.ticketfairy.com/sv/guides/let-a-partner-hand-out-their-own-tickets)
- [Email the people who bought tickets to your event](https://www.ticketfairy.com/sv/guides/email-your-buyers)
- [Add your own words to the ticket confirmation email](https://www.ticketfairy.com/sv/guides/add-your-own-words-to-the-confirmation-email)
- [Alla Ticket Fairy-guider](https://www.ticketfairy.com/sv/guides)

## Gör det på ditt eget evenemang

Skapa ditt konto, bygg evenemanget och följ stegen i din egen kontrollpanel. Du behöver inte boka ett säljsamtal.

  [Skapa ett gratiskonto](https://manage.ticketfairy.com/welcome) [Boka en demo](https://www.ticketfairy.com/sv/event-ticketing/book-a-demo)

## Sälj biljetter med Ticket Fairy

Allt i de här guiderna finns i din instrumentpanel från den dag du registrerar dig.

- Sätt upp ditt evenemang på några minuter
- Gratisevenemang är gratis
- Fai, din medpilot, är inbyggd

 [Skapa ett gratiskonto](https://manage.ticketfairy.com/welcome)

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## Se det i ett samtal

Boka en demo så visar vi hur Ticket Fairy hanterar din typ av evenemang.

 [Boka en demo](https://www.ticketfairy.com/sv/event-ticketing/book-a-demo) [Fler sätt att använda Ticket Fairy](https://www.ticketfairy.com/sv/event-ticketing/features)

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