# Scan tickets at the door | Ticket Fairy-guider

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Guider](https://www.ticketfairy.com/sv/guides)
3. Scan tickets at the door

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# Scan tickets at the door

On the night, your door team needs the queue moving from the moment the doors open. For a promoter, most of what decides that is settled days earlier, when you choose who has the scanning app, what each ticket is allowed to do at the door and what the team does when a barcode is refused.

Get your door team on the scanning app with the right login, set the re-entry rules before the day, and watch arrivals and individual tickets while the doors are open.

För:  Getting a crowd through the door on event night

Tar:  8 minuter

- [Give each door team member their own login](#step-1)
- [Put the app on the phones](#step-2)
- [Say what a ticket may do at the door](#step-3)
- [Watch the doors while they are open](#step-4)
- [Find one person at the gate](#step-5)

## Innan du börjar

- You're an owner or an admin on the event, or on the brand that runs it, so you can invite the door team.
- Every person scanning has a phone that can install an app and a login of their own. One shared login tells you nothing about who admitted whom.
- You know what your tickets are allowed to do at the door: one entry, re-entry through the night, or a pass that works on more than one day.

1. ## Give each door team member their own login

   Invite every person who will scan to the event or the brand as **Door Staff**, which reaches the scanning app and nothing else in your dashboard. Their invitation carries the app store links, so they can install it from there.

   **Obs:** One login each puts a name against every admission, so you can see later who admitted an attendee.
           ![Ticket Fairy team invitation dialog with an email address and the roles](https://www.ticketfairy.com/embeds/posters/marketing-brand-team--add-team-member.png)    Brand, Team, Add team member.
2. ## Put the app on the phones

   Open **Check-In** and select **Download App** for the links to **Entry Fairy** on both app stores. A Door Staff login opens straight onto this card, so they can install it themselves.

   **Obs:** Install it days before, not at the gate. Venue wifi with a queue outside is a slow place to download an app.
           ![The Entry Fairy card on the Ticket Fairy check-in report, with Download App](https://www.ticketfairy.com/embeds/posters/marketing-check-in--download-the-app.png)    Event, Check-In.
3. ## Say what a ticket may do at the door

   On each ticket type, allow more than one scan and set how often when people leave and come back. Where a ticket may be scanned once, the attendee is admitted once and the second scan is refused.

   **Obs:** Door and last entry times live on the same ticket type, and a scan outside them is refused as not valid yet or no longer valid.
4. ## Watch the doors while they are open

   Open the check-in report to see arrivals by hour against what sold. The chart counts admissions rather than scans, so a flat hour means a quiet door rather than a queue being turned away.
           ![Ticket Fairy check-in report showing arrivals through the day](https://www.ticketfairy.com/embeds/posters/marketing-check-in--hourly-report.png)    Event, Check-In.
5. ## Find one person at the gate

   Open **Individual Tickets** and search the name or the email address to see that ticket's state, and, once the attendee is in, **Checked In At** and **Checked In By**. This is the check for an attendee at the front of the queue who is told they are already inside.
           ![Ticket Fairy Individual Tickets tab with the counts and one ticket per row](https://www.ticketfairy.com/embeds/posters/marketing-check-in--individual-tickets.png)    Event, Check-In, Individual Tickets.

## Prova de här stegen på ditt eget evenemang

Skapa ett gratis konto, bygg ditt evenemang och följ stegen ovan i din egen instrumentpanel. Det tar några minuter och du behöver inte boka något säljsamtal.

    Din e-postadress    [Skapa ett gratiskonto](https://manage.ticketfairy.com/welcome) [Boka en demo](https://www.ticketfairy.com/sv/event-ticketing/book-a-demo)

Inga startavgifter. Ingen obligatorisk månadsavgift. Inget kreditkort krävs.

## Eller låt det göras åt dig

Fai, the assistant inside your dashboard, reads how the doors are going and can find one person's ticket while you are standing at the entrance. Admitting people is the app's job.

### I din instrumentpanel, med Fai

For \<EVENT NAME\>, how many have checked in so far, and has \<ATTENDEE NAME\> arrived

## Låt Fai göra det åt dig

Fai arbetar inuti din Ticket Fairy-instrumentpanel. Skapa ditt konto, öppna Fai och klistra in instruktionen ovan.

   [Skapa ett gratiskonto](https://manage.ticketfairy.com/welcome) [Boka en demo](https://www.ticketfairy.com/sv/event-ticketing/book-a-demo)

Inga startavgifter. Ingen obligatorisk månadsavgift. Inget kreditkort krävs.

## Undo a scan

Select **Unscan ticket** on a row that went in by mistake, and confirm. The ticket goes back to valid, with the check-in time and the name of who scanned it cleared, so the attendee can be admitted properly.

Fai reads the ticket so you can see whether it went in and when. Undoing the scan is yours to do on the page.

### I din instrumentpanel, med Fai

For \<EVENT NAME\>, has \<ATTENDEE NAME\> checked in, and at what time

## Admit an attendee when the app cannot

Open the ticket inside the order and set its status to checked in by hand. This is for a phone that has died rather than for a normal night, because a ticket admitted this way records nobody's name.

Fai finds the order and the ticket. Changing its status is yours to do on the page.

### I din instrumentpanel, med Fai

Find the order for \<BUYER EMAIL ADDRESS\> on \<EVENT NAME\> and show me its tickets and their states

## Frågor du kanske har

What does my door team see if the same ticket is scanned twice?:  Where the ticket may be scanned once, the app says Already Checked In and shows the time the attendee went in and who admitted them, and nothing is recorded. Where you have allowed them back in, the attendee is admitted again and the list then shows that later time and the person who scanned it.

What happens at the door to a refunded ticket?:  The app says the ticket is refunded and not valid, and no attendee is admitted on it. The same holds for a cancelled ticket and for one that has been replaced.

The venue has no signal. Does scanning still work?:  Yes. The app takes a copy of the event's tickets when you open the event in it, so your door team keeps admitting people without a connection. Open the event on each phone while you still have signal, before the doors.

Can I see how many came through each gate?:  Not in your dashboard. The reports break arrivals down by hour, by day, by ticket type and by the person scanning, and each phone shows its own running count as people come in. Ask us if you need the gates reported separately.

Can a Door Staff login see my sales?:  No. That role opens the scanning app and nothing in the dashboard, which is what makes it safe to hand to casual staff for one night.

## Har du fortfarande en fråga?

Boka en demo så svarar vi på den i ett samtal, utifrån din typ av evenemang. Eller skapa ditt konto och se själv.

   [Boka en demo](https://www.ticketfairy.com/sv/event-ticketing/book-a-demo) [Skapa ett gratiskonto](https://manage.ticketfairy.com/welcome)

Inga startavgifter. Ingen obligatorisk månadsavgift. Inget kreditkort krävs.

## Relaterade guider

- [Fler sätt att använda Ticket Fairy](https://www.ticketfairy.com/sv/event-ticketing/ticket-scanning-app)
- [Invite your team to your events and choose what each person can do](https://www.ticketfairy.com/sv/guides/invite-your-team)
- [Issue reusable event passes to crew and artists](https://www.ticketfairy.com/sv/guides/issue-entry-passes-to-your-crew)
- [Send free tickets to your guest list](https://www.ticketfairy.com/sv/guides/issue-guest-tickets)
- [Resend a buyer's tickets and fix their details](https://www.ticketfairy.com/sv/guides/resend-tickets-and-fix-a-buyers-details)
- [Alla Ticket Fairy-guider](https://www.ticketfairy.com/sv/guides)

## Gör det på ditt eget evenemang

Skapa ditt konto, bygg evenemanget och följ stegen i din egen kontrollpanel. Du behöver inte boka ett säljsamtal.

  [Skapa ett gratiskonto](https://manage.ticketfairy.com/welcome) [Boka en demo](https://www.ticketfairy.com/sv/event-ticketing/book-a-demo)

## Sälj biljetter med Ticket Fairy

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- Sätt upp ditt evenemang på några minuter
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- Fai, din medpilot, är inbyggd

 [Skapa ett gratiskonto](https://manage.ticketfairy.com/welcome)

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## Se det i ett samtal

Boka en demo så visar vi hur Ticket Fairy hanterar din typ av evenemang.

 [Boka en demo](https://www.ticketfairy.com/sv/event-ticketing/book-a-demo) [Fler sätt att använda Ticket Fairy](https://www.ticketfairy.com/sv/event-ticketing/ticket-scanning-app)

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