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Clear the ticket orders waiting on an ID check

Where you ask buyers to prove who they are, their card is held rather than charged until they do. Club and festival teams running age-restricted or high-demand nights build up holds that nobody has finished, and each one is a ticket that is neither sold nor available to anyone else. You can send the check again, take the payment without it, or release the hold so the tickets go back on sale.

See which buyers have a card on hold in the Needs Verification tab, send the ID check again, take the payment without it, or release the hold and put the tickets back on sale.

För
Clearing the card holds waiting on an ID check so the tickets go back on sale
Tar
5 minuter

Innan du börjar

  • You're an owner or admin of the event. The tab appears where an ID check is asked for, on the event or on one of its ticket types.
  • You accept that capturing the payment and cancelling the order cannot be undone, because one takes the buyer's money and the other releases the hold on their card.
  • You know your own rule for how long to wait. Ticket Fairy only starts clearing an untouched order after seven days, and the ticket comes back later still, once the bank has let the hold expire.

  1. Open the orders waiting on a check

    Open your event, select Orders and select the Needs Verification tab.

    Obs: The tab is there only where you ask buyers for an ID check, and the number beside it is how many holds are outstanding right now.

    Ticket Fairy Orders page on the Needs Verification tab with two held orders and the row menu open
    Event, Orders, Needs Verification.

What a hold means

The buyer's card carries an authorisation rather than a charge, and their tickets are neither issued nor back on sale. Every row on this tab is money you have not taken and stock you cannot sell.

Obs: Card authorisations do not last forever. A hold you leave long enough expires on the bank's schedule rather than yours.

  1. Ask the buyer again

    Open the row menu and select Resend verification.

    Obs: This emails a fresh link. It is the first thing to try, because most holds are a buyer who closed the tab rather than a buyer who cannot pass.

  2. Take the payment without the check

    Select Capture & verify and confirm with Capture & bypass.

    Obs: This takes the money, marks the order paid and issues the tickets without the ID check, and it cannot be undone. Use it when you have satisfied yourself another way.

    Ticket Fairy confirmation before a card hold is captured without the ID check, warning that it cannot be undone
    Event, Orders, Capture and bypass.

  3. Release a hold that is going nowhere

    Select Cancel & release hold and confirm with Cancel order.

    Obs: No money is taken, the hold on the buyer's card is released and the order is cancelled. The tickets go back on sale, and this cannot be undone either.

Eller låt det göras åt dig

Fai, the assistant inside your dashboard, opens the event and takes you to its orders. The decisions on a hold are made on the page, because taking the money and releasing it both change what the buyer has and cannot be undone.

I din instrumentpanel, med Fai

Take me to the orders on <EVENT NAME>

Från din egen assistent, via MCP

Anslut assistenten till vår MCP-server och be den:

Behåll --read-only i MCP-konfigurationen. Den här uppgiften läser bara data, så assistenten behöver inga verktyg som gör ändringar.

Pick the brand, find the event <EVENT NAME> and show it

Låt Fai göra det åt dig

Fai arbetar inuti din Ticket Fairy-instrumentpanel. Skapa ditt konto, öppna Fai och klistra in instruktionen ovan.

Skapa ett gratiskonto Boka en demo

Inga startavgifter. Ingen obligatorisk månadsavgift. Inget kreditkort krävs.

Clear old holds every day

  1. Work it on the same schedule every day

    Open the tab once a day and release anything older than your own cut-off.

    Obs: Ticket Fairy already emails a reminder after twelve hours and again every twelve after that, so send one yourself only where you have a reason to. An order nobody touches waits at least seven days, and its ticket returns to the sale only once the bank has let the hold expire, which is why your own cut-off gets the ticket back sooner.

Fai can take you to the tab. The decisions themselves stay on the page, because taking a buyer's money and releasing it both change what they have and cannot be undone.

I din instrumentpanel, med Fai

Take me to the orders on <EVENT NAME> that are waiting on an ID check

Från din egen assistent, via MCP

Behåll --read-only i MCP-konfigurationen. Den här uppgiften läser bara data, så assistenten behöver inga verktyg som gör ändringar.

Pick the brand, find the event <EVENT NAME> and show it

Frågor du kanske har

Has the buyer been charged?
Not yet. Their card carries an authorisation, which is a hold on the amount rather than a payment. Capture takes it; cancel releases it.
Can I undo a capture or a cancellation?
No. Both confirmations say so before they act, because one takes the money and issues the tickets and the other puts the tickets back on sale.
Why can I not see the Needs Verification tab?
It appears where an ID check is asked for, and that can be set on the event or on a single ticket type. Check both before you conclude the event does not use it.

Har du fortfarande en fråga?

Boka en demo så svarar vi på den i ett samtal, utifrån din typ av evenemang. Eller skapa ditt konto och se själv.

Boka en demo Skapa ett gratiskonto

Inga startavgifter. Ingen obligatorisk månadsavgift. Inget kreditkort krävs.

Relaterade guider

Gör det på ditt eget evenemang

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