---
title: "Venue Ticketing and Venue Management Software - Ticket Fairy"
description: "Fill your rooms on more nights. Hold and book dates, settle each show from its ticket sales, and give hiring promoters their own night."
canonical: "https://www.ticketfairy.com/solutions/venues"
---

1. [Platform](https://www.ticketfairy.com/platform)
2. [Solutions](https://www.ticketfairy.com/solutions)
3. By event type
4. Venues

# Book more nights in every room at your venue

See every hold across your rooms, make offers with the act's past fees beside them, and settle each show from its ticket sales.

  [Get started free](https://manage.ticketfairy.com/registration) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)    ![Ticket Fairy Event Operations calendar with a confirmed show and a first, second and third hold on the same Saturday](https://www.ticketfairy.com/embeds/posters/marketing-venue-operations--calendar.png)

- Know who holds every date in every room
- Your nights and hirers' on sale in minutes
- A door, box office and bar that balance

## Know who holds every date in every room

Add each room, stage and terrace you book, with its capacity and its own colour. You then see every hold and show on one calendar for your brand. Hold a date for an artist, a promoter or a private client. Any later hold on that date queues behind it as a second or third hold. Challenge the first hold and it gets a deadline to confirm or let the date go. Needs attention shows the dates you need to decide on today, so your booker sees a quiet hold while there is still time to fill the Saturday.

Every hour, Fai, the assistant in your dashboard, looks for holds about to lapse and challenges nobody answered. She also flags offers with no reply and shows that ended without a settlement. When a first hold misses its challenge, one click gives the date to the challenger and moves everyone else up the queue. When you confirm a hold, you choose what happens to the holds behind it. Keep them as backups in case the booking falls through, or release them so their dates are free again.

Every hold keeps its history: who placed it, who challenged or confirmed it, and when. When an agent says they were first, you settle it in seconds. If two people on your team change the same hold at once, the second person sees the latest version first. They choose whether to keep their changes, so nobody overwrites a colleague's booking. Ask Fai to hold a date, challenge a hold or release one, and she shows you the change before she makes it.

- **Spaces**: each room and stage, with its capacity and colour
- **Holds and challenges**: first, second and third holds, in queue order
- **Needs attention**: the dates and deals to decide on today
- **Hold history**: who placed, challenged or confirmed each hold

[Venue operations](https://www.ticketfairy.com/event-operating-system/venue-operations) [Planning](https://www.ticketfairy.com/event-operating-system/planning)

  ![Ticket Fairy Needs attention list with a missed challenge and the button to give the date to the challenger, a hold about to lapse, an offer with no answer and a show with no settlement](https://www.ticketfairy.com/embeds/posters/marketing-venue-operations--attention.png)

## Offer fees your room can carry, then settle each show

Before you make an offer, see what you paid the act last time and how many tickets those shows sold. Fai suggests a guarantee range from your own history. Choose how the fee works, from a flat fee to a guarantee against a percentage of ticket sales. You see how many tickets pay for the guarantee at your ticket price. When the agent accepts, the act is booked onto your event at the agreed fee. After the show, Fai drafts the settlement from your ticket sales, your costs and the deal, and each line shows where its figure came from.

Start an offer from one of your templates or reuse your last offer to the same act. Fai drafts the email to the agent named on the booking or your last offer. Each counter-offer is saved as a new version beside the one before, so you always know which terms were on the table. Connect your mailbox and Fai fills in the agent's answer from their reply, ready for you to check.

Once you share a settlement, its lines lock, so the act's team checks the same figures you do. To correct a mistake, add a reversing line or reopen the settlement as a new version. The version you shared stays exactly as it was. Mark it agreed when both sides accept it, and paid once the act has their money. The deposits and balances you paid before the night appear beside it. The Spend across your events report then shows what each night cost over a period, including the cost per person scanned in at your door.

- **What you paid before**: past fees and tickets sold beside each offer
- **Deal types**: flat fee, guarantee against a percentage, or a door deal
- **Settlements**: drafted by Fai, each line traced to its source
- **Spend across your events**: the cost per person through your door

[Venue operations](https://www.ticketfairy.com/event-operating-system/venue-operations) [Contracts & payments](https://www.ticketfairy.com/event-operating-system/contracts-and-payments) [Budget & costs](https://www.ticketfairy.com/event-operating-system/budget-and-costs)

  ![Ticket Fairy settlement drafted by Fai, with ticket sales, sales tax, sound and lights and the performer fee, where each figure came from, and the totals](https://www.ticketfairy.com/embeds/posters/marketing-venue-operations--settlement.png)

## Give each promoter who hires your room their own night

Add a hiring promoter to the one event they booked, and they work on that night only. Your own team keeps access to every night. A promoter who builds the night gets an Administrator seat for that event. One who sells a night your team builds gets their own promoter link. Hold tickets back on a release for each promoter's guest list. Give a partner, such as a sponsor or an act's management, an allocation to hand out from their own link. Share a live sales report with a co-promoter, and they see sales come in with no role on your event.

Narrow the brand Promoters report to your venue and it ranks every promoter by the tickets and revenue their links brought to your nights. You see who is on the rise, who has gone quiet and which one-night sellers are ready to join your brand team. When a promoter asks for a better date, your booker answers with figures. Open any promoter to see their results night by night.

Promoter collectives you work with share an [invite code](https://www.ticketfairy.com/event-ticketing/event-promo-codes). Use it to invite the whole collective onto your events at the commission you pay. Give a seat to the promoter who builds the night and a link to one who sells it. A partner who only hands tickets out gets an allocation. Each of them sees exactly what their part of the night needs. Ask Fai to invite a hiring promoter to one night's team, and she shows you the invitation before she sends it.

- **Event teams**: a hiring promoter sees only the night they booked
- **Held tickets and allocations**: named holds, and tickets partners hand out
- **Sales report links**: live sales for a co-promoter or an act's team
- **Promoters at your venue**: each promoter ranked by what they sold

[Promoters & sales teams](https://www.ticketfairy.com/features/promoters-and-sales-teams) [Guest lists & comps](https://www.ticketfairy.com/features/guest-lists-and-comps) [Sales reports](https://www.ticketfairy.com/features/sales-reports)

  ![Ticket Fairy brand Promoters report with the menu open to narrow the results by period, series, venue and city](https://www.ticketfairy.com/embeds/posters/marketing-brand-promoters--filters.png)

## Put your own nights on sale and repeat them weekly

Start each of your own nights from the template that matches it, such as a club show, a concert or a theatre show. The template prices each tier around your ticket price and sizes it to your room. Copy last month's night to its next date, and the sale windows, door times and settings come with it. Keep every edition of a regular night in an event series, with one public page that always shows what is on next. Sell numbered seats from your seat map, places in each area of the house, or tables and booths with a deposit paid online.

Sell a season pass that covers your programme, including nights you have not announced yet, and holders book each night as it goes on sale. Add a buy button, the full checkout or a list of your upcoming events to your own website. Buyers choose, pay and get their tickets without leaving your site, and every sale still shows in your dashboard.

Use a template for a new kind of night and a copy for next week's edition. A series keeps a residency or a weekly club night on one address your regulars bookmark. Each night keeps its own tickets, orders and reports, so a quiet Tuesday never hides inside a busy Saturday.

- **Event templates**: tiers priced around your price and sized to your room
- **Duplicate event**: next week's night from this week's
- **Series and season passes**: one page and one pass for your regular nights
- **Website embeds**: a buy button, the checkout or your events list

[Many events & brands](https://www.ticketfairy.com/features/multiple-events-and-brands) [Seating & timed entry](https://www.ticketfairy.com/features/seating-and-timed-entry) [Event pages & website](https://www.ticketfairy.com/features/event-pages-and-website)

  ![Ticket Fairy website embed install page with checkout code ready to paste](https://www.ticketfairy.com/embeds/posters/marketing-event-embeds--install.png)

## Run a door, box office and bar that balance nightly

Invite your door team to your brand as Door Staff. They scan tickets on their own phones every night your venue runs, including nights a hiring promoter builds. Walk-ups pay at the door in cash, or by card, Apple Pay or Google Pay tapped on your team's Android phone. Your box office sells to walk-ups, hands over will-call and reprints tickets. At the end of the night, they balance each till against its cash float. As each ticket scans, door staff see the guest's age status and mark the wristband as ID checked, and your bar team logs every refusal.

Refused scans shows every ticket your door turned away, by reason, entrance and hour, while the doors are still open. If shared screenshots start turning up at the side door, you spot it and stop it. VIP hosts get an alert when their table's guests arrive. Cashless wristbands from your payments partner link to each ticket, with top-ups at checkout and takings by bar in the settlement.

Every admission carries the name of the person who scanned it, so you settle a dispute at the door with facts. Keep your regular door team on your brand, and their logins work all season. Add a one-night crew to that event's team instead, and their access ends with the night.

- **Door Staff logins**: one login for every night at your venue
- **Box office mode**: walk-ups, will-call and a till that balances
- **Age checks**: age status on the scan, ID checked on the wristband
- **Refused scans**: why tickets were turned away, by entrance and hour

[Check-in & box office](https://www.ticketfairy.com/features/check-in-and-box-office) [Front of house](https://www.ticketfairy.com/event-operating-system/front-of-house)

  ![Ticket Fairy Refused scans report with totals at the door and the scans refused by reason, entrance, ticket type and hour](https://www.ticketfairy.com/embeds/posters/marketing-event-small-items--refused-scans.png)

## Tell each buyer how to find you and get in

Claim your venue's free page on Ticket Fairy with a code sent to your venue's email address. You can also add it to the brand you already run. Add sections on getting there, your rooms, accessibility and the door. Answer what visitors ask, such as where to park and what time you open. Every promoter's buyers see the same page, so the directions stay the same whoever runs the night. Search engines pick up your answers as questions and answers, so people find your parking and opening times right in their search results.

Invite your booker or marketing manager to keep the page current. Their seat covers the venue page and none of your events, orders or payouts. Keep a section as a draft until it is ready, and put sections in the order people read them. Choose a language for each section, so staff who speak different languages share one page. Look after several venues from one brand, each with its own page.

Ask Fai to add or change a section on your venue page, such as new parking advice for a road closure. She shows you the wording before it goes live.

- **Claim your page**: free, with a code sent to your venue's email address
- **Sections and answers**: getting there, your rooms, accessibility and the door
- **Venue page helpers**: the page, and none of your events

[Venue pages](https://www.ticketfairy.com/features/venue-pages)

  ![Ticket Fairy venue page with no sections yet, offering Add the first section](https://www.ticketfairy.com/embeds/posters/marketing-venue-page--nothing-written-yet.png)

## How venues use Ticket Fairy

- ### A two-room music venue

  The booker holds Saturdays in the Main Room and the Terrace for three acts at once. When the first hold misses its challenge, Needs attention offers the date to the second hold. The confirmed show is linked to its event, so Fai drafts the settlement once the show ends.
- ### A club that hires out Fridays

  Fridays go to a different promoter each week, each with an Administrator seat on their own night. The venue's door team scans every Friday on the same logins. At renewal time, the Promoters report shows which hirers brought the biggest crowds.
- ### A theatre with a visiting company

  The visiting company sells through promoter links while the venue builds the event. The company's management sees sales live on a sales report link, and the settlement shows the agreed split line by line.
- ### A bar with weekly live music

  The bar copies each week's gig from last week's and keeps them in one series on its website. A season pass sells the whole autumn programme up front, and regulars book each night as it is announced.
- ### A venue group with several sites

  One brand looks after the venue pages for three sites, each with its own booker invited to keep the page current. The Spend across your events report compares the cost per person through the door at each site.

    [Get Started for Free](https://manage.ticketfairy.com/registration) [Book Demo Call](https://www.ticketfairy.com/event-ticketing/book-a-demo)

## Everything you need to run your venue

- ### [Venue operations](https://www.ticketfairy.com/event-operating-system/venue-operations)

  Know which dates are free, make offers backed by past fees and settle each show across all your rooms and stages.
- ### [Venue pages](https://www.ticketfairy.com/features/venue-pages)

  Claim your venue's free page and answer visitors' questions before they arrive. Invite the venue's own team to help keep it current.
- ### [Check-in & box office](https://www.ticketfairy.com/features/check-in-and-box-office)

  Your door team scans tickets on their own phones and fastens the right wristband on each guest. Walk-ups buy at the door, and you see who has arrived as the night goes on.
- ### [Front of house](https://www.ticketfairy.com/event-operating-system/front-of-house)

  Balance your box office each night and check ages once. Give VIP guests a host, keep merch stocked, guide fans through their day and take [cashless payments](https://www.ticketfairy.com/event-operating-system/front-of-house/cashless-and-wristbands) on wristbands.
- ### [Promoters & sales teams](https://www.ticketfairy.com/features/promoters-and-sales-teams)

  Give each promoter their own link and artwork, run one promoter team across your events, and see who sold what and the commission you owe.
- ### [Teams & security](https://www.ticketfairy.com/features/teams-and-security)

  Invite your team with the access each job needs and protect your sign-in. From your first day, Home shows you where to start.
- ### [Sales reports](https://www.ticketfairy.com/features/sales-reports)

  Watch ticket sales and revenue live, with a report for each part of your sales, and share them with your partners. Find out which sites send you visitors, plan around your venue's weather and export your orders.
- ### [Seating & timed entry](https://www.ticketfairy.com/features/seating-and-timed-entry)

  Sell timed entry with a capacity and price for each slot, follow sales and arrivals slot by slot, and sell numbered seats or seated areas for shows.
- ### [Add-ons & upsells](https://www.ticketfairy.com/features/add-ons-and-upsells)

  Earn more from each buyer. Sell parking, camping, merchandise and upgrades with the ticket. Take VIP table bookings with a deposit and sell passes that cover several of your events.
- ### [Event pages & website](https://www.ticketfairy.com/features/event-pages-and-website)

  Build event pages that answer buyers' questions and give each campaign its own page. Test which version sells more and sell tickets on your own website.
- ### [Many events & brands](https://www.ticketfairy.com/features/multiple-events-and-brands)

  Get new events on sale faster. Start from a template or a copy of a night you already ran, and keep each event on brand. Run all your brands from one login.
- ### [Guest lists & comps](https://www.ticketfairy.com/features/guest-lists-and-comps)

  Send guests free tickets your door team scans, upload a whole list at once, and let partners hand out their own allocation.
- ### [Contracts & payments](https://www.ticketfairy.com/event-operating-system/contracts-and-payments)

  Get deals signed, match agents' paperwork to your offers, pay suppliers on time and settle each show from its ticket sales.
- ### [Budget & costs](https://www.ticketfairy.com/event-operating-system/budget-and-costs)

  See the all-in cost of each act, work from one budget your whole team shares, and compare costs and sales pace across your events.

## Run your venue step by step

- [Run ticketing for a venue and the promoters who hire it](https://www.ticketfairy.com/guides/run-a-venue)
- [Run ticketing for events at your bar or small venue](https://www.ticketfairy.com/guides/run-a-bar-or-small-venue)
- [Hold dates for shows at your venue](https://www.ticketfairy.com/guides/hold-dates-for-shows-at-your-venue)
- [Make an offer to an artist's agent for your show](https://www.ticketfairy.com/guides/make-an-offer-to-an-artists-agent)
- [Settle a show with an artist after your event](https://www.ticketfairy.com/guides/settle-a-show-with-an-artist)
- [See what your brand spends across its events](https://www.ticketfairy.com/guides/see-what-your-brand-spends-across-its-events)
- [Claim your venue's page on Ticket Fairy](https://www.ticketfairy.com/guides/claim-your-venue-page)
- [Change what your venue's page says](https://www.ticketfairy.com/guides/change-what-your-venue-page-says)
- [Ask the venue to help with their page](https://www.ticketfairy.com/guides/ask-the-venue-to-help-with-their-page)
- [Let a partner hand out their own tickets for your event](https://www.ticketfairy.com/guides/let-a-partner-hand-out-their-own-tickets)
- [Hold back tickets for later](https://www.ticketfairy.com/guides/hold-back-ticket-stock)
- [Share a live ticket sales report with a partner](https://www.ticketfairy.com/guides/share-a-live-sales-report)
- [See which team members sell your tickets](https://www.ticketfairy.com/guides/see-which-team-members-sell-your-tickets)
- [Duplicate an event](https://www.ticketfairy.com/guides/duplicate-an-event)
- [Run a recurring event series](https://www.ticketfairy.com/guides/run-a-recurring-event-series)
- [Can you sell tickets directly from your own website?](https://www.ticketfairy.com/guides/sell-tickets-on-your-own-website)
- [Prepare your door team for event day](https://www.ticketfairy.com/guides/prepare-your-door-team)
- [See why tickets and passes were refused at the door](https://www.ticketfairy.com/guides/see-why-tickets-and-passes-were-refused-at-the-door)

## Questions About Ticket Fairy for Venues

### Venues

#### Can a promoter who hires the venue see our other events?

No. Add them to that one event's team, and they can work on that night only, until it ends. A partner with an allocation sees only their own link. A co-promoter with a sales report link sees only that report, after signing in with their own Ticket Fairy organiser login.

#### What happens when a hold is challenged?

The first hold gets the deadline you choose, in hours, to confirm or let the date go. If they do not answer in time, Needs attention offers to give the date to the challenger, and the holds behind move up. Ticket Fairy does not email the first hold, so let them know yourself.

#### Which deals can I offer an act?

A flat fee, or a guarantee or a percentage of ticket sales, whichever is more. You can also offer a guarantee plus a percentage above it, a percentage with no guarantee, or a deal you describe in words. The percentage can be of ticket sales, ticket sales after tax, or ticket sales after tax and show costs.

#### Can Fai fill in the agent's reply for me?

Yes, once you connect a mailbox to your brand. Fai fills in the agent's answer for you to check before you record it. Without a mailbox, you record the answer yourself.

#### Does marking a settlement paid move money?

No. It records that the act has been paid. Pay the act from Vault or your own bank, and the deposit and balance you paid before the night show on the settlement.

#### Does a venue page cost anything?

No. The page is free and stays free whether or not you sell tickets with us. You claim it with a code sent to an address at your venue's own website. If no address there reaches you, contact us and a person sets the page up with you.

#### How do walk-ups pay at the door?

In cash, or by tapping a card, phone or watch on a compatible Android phone in the country of the event's payment processing account, so buyers can pay by card, Apple Pay or Google Pay. The option appears once the event has a venue and a complete business or venue address.

#### Do door staff need a signal to scan?

Yes. The Entry Fairy app needs an internet connection to scan tickets, so check the connection at each door before you open.

#### When does a sale count for a promoter?

A ticket or table booked within 7 days of opening the promoter's link, in the same browser, counts as theirs. The Promoters report counts the sales made while they were on the team.

#### Where do I find the calendar, offers and settlements?

In Event Operations on your brand, where one calendar covers every room and stage you run. Book a demo, and we set up your rooms and first shows with your team.

#### Which kinds of venue sell tickets with Ticket Fairy?

Music venues, theatres, comedy rooms, nightclubs, bars, warehouses, rooftop venues, private venues and other entertainment venues. A venue owner can run one room, or a venue group with several sites, from one account.

#### Can our venue sell tickets under its own brand?

Yes. Your event pages and checkout show your venue's name and logo. Our team can also set up a fully white-label ticketing platform for your venue, on your own domain.

#### How can we speed up entry at the venue?

Scan tickets with the Entry Fairy app on a phone at each door, so every queue moves at the same time. Door staff see why a ticket is refused, and can sell to walk-ups from the same app. Walk-ups pay at the venue by card, phone or cash, and those payments sit in your reports beside online sales.

## Solutions for the Rest of Your Team

- ### [Sell more concert tickets and settle each show faster](https://www.ticketfairy.com/solutions/concerts-and-live-music-venues)

  Put each show on sale the minute you announce it and keep tickets with fans. See which post sold them, advance the act and settle each show fast.
- ### [Pack your club nights and bring your regulars back](https://www.ticketfairy.com/solutions/nightclubs-and-club-nights)

  Repeat your club night every week and sell booths with deposits. Run your promoters and guest list without spreadsheets, and bring your regulars back.
- ### [Sell more seats at every theatre and comedy show](https://www.ticketfairy.com/solutions/theatre-and-comedy)

  Price each part of the house and sell a whole run from one seat map. Keep the best seats for guests, add programmes and drinks, and run a calm front of house.
- ### [Box office teams: shorter queues and balanced tills](https://www.ticketfairy.com/solutions/box-office-and-front-of-house)

  Scan tickets on your team's own phones, hand over the right wristband and sell to walk-ups. Balance the box office each night and answer any guest at the window.

      [Previous **Sports events**](https://www.ticketfairy.com/solutions/sports-events) [Next **Promoters and agencies**](https://www.ticketfairy.com/solutions/promoters-and-agencies)

Ticket Fairy in full: [event ticketing and registration platform](https://www.ticketfairy.com/event-ticketing/), with the features, pricing and support behind this page.

## Start Selling Tickets Online

Sign up without a credit card and build a test event before you commit. Go on sale in minutes when you are ready.

    No monthly subscription required for ticketing    Start selling tickets immediately    Ticketing tools included in the service fee   [Get Started](https://manage.ticketfairy.com/welcome)

No credit card required

---

This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)