Clear pricing for your events.
Buyers pay the service fee by default, so you keep the ticket price you set. You can absorb the fee instead.
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See what you receive on every sale
Pick your country and a ticket price. We’ll show what the buyer pays and what lands in your account.
The service fee covers core ticketing, payment processing, referral marketing and 24/7 support. Rates vary with the ticket price; see the fee table for the exact amount.
How Pricing Works
Buyers pay the booking fee by default. It covers core ticketing and payment processing, or you can absorb it. You pay no platform fee for free tickets. Optional paid plans are separate. Payout timing and provider depend on your country.
A ticket sells
When the buyer pays the service fee, it is added at checkout and nothing is deducted from your ticket price.
You keep your ticket price
When the buyer pays the service fee, you keep the ticket price you set. Payout timing and provider depend on your country.
What the service fee covers
Platform, processing, referral marketing engine and 24/7 support.
What the service fee covers
See what the buyer-paid service fee covers and how it compares with other platforms.
What's Included in the Fee
- Payment processing
- Built-in referral marketing
- Analytics & real-time reporting
- Mobile check-in & scanning
- 24/7 support
- Branded event pages & seat maps
How Our Fees Compare
Other platforms
- Per-ticket fee
- + service fee
- + processing fee
- + order fee
Ticket Fairy
- Core ticketing + processing
- Buyer pays by default
Full Pricing Breakdown
See the buyer-paid service fee in each region. When the buyer pays it, none of it comes out of your ticket price.
Transparent Pricing
No setup fee. No required monthly ticketing fee. You keep 100% of ticket revenue.
How Our Pricing Works
Fair, transparent pricing: the higher the ticket price, the lower the percentage fee. All fees shown include payment processing.
You and your attendees pay no fees on free tickets
For tickets under €10, there is a flat all-inclusive fee of €1.00
For tickets from €10 to €99.99, our all-inclusive fee is 10% of the ticket price
For tickets from €100 to €249.99, our all-inclusive fee is 9% of the ticket price
For tickets from €250 to €499.99, our all-inclusive fee is 8% of the ticket price
For tickets from €500 to €999.99, our all-inclusive fee is 7% of the ticket price
For tickets from €1,000 to €1,999.99, our all-inclusive fee is 6% of the ticket price
For tickets €2,000 and above, our all-inclusive fee is 5% of the ticket price
All paid tickets have a minimum fee of €1.00. Our fees include payment processing.
All-Inclusive Pricing
Our fees include everything you need to run successful events
Core Features
- Unlimited events and tickets
- Mobile check-in app
- Real-time analytics dashboard
- Automated email confirmations
- Reserved seating (where applicable)
- Refund and exchange management
All Fees Include
- Platform usage and technology
- Payment processing for all major cards and payment methods
- Multiple payment methods
- Customer support for you and your attendees
- Built-in marketing tools
- Social media integration
No setup fee or required monthly ticketing fee • Fees are added to ticket prices - you receive the full ticket value
Example Pricing
Fees shown are added to ticket prices • You always receive the full ticket value
| Ticket Price | Total Fee (All-Inclusive) | Customer Pays | You Receive |
|---|---|---|---|
| FREE | No fees | No cost | N/A |
| €10.00 | €1.00 | €11.00 | €10.00 |
| €20.00 | €2.00 (10.0%) | €22.00 | €20.00 |
| €50.00 | €5.00 (10.0%) | €55.00 | €50.00 |
| €100.00 | €9.00 (9.0%) | €109.00 | €100.00 |
| €200.00 | €18.00 (9.0%) | €218.00 | €200.00 |
| €500.00 | €40.00 (8.0%) | €540.00 | €500.00 |
Questions About Event Ticketing
Ticket Fees and Pricing
Who pays for your ticket fee?
In most cases, this is paid for by the ticket buyer, but you can optionally choose to absorb it instead. We keep the service fee per ticket reasonable for your ticket buyers, unlike most of the event ticketing industry. The ticket fee percentage depends on your ticket price, and includes the credit card processing fee.
Do you charge for free events?
No, we do not. There is no cost for free events - it's a totally free online event ticketing system. We only charge if you are selling a paid ticket or an NFT token-gated ticket.
Do you charge for issuing guest tickets?
No, there is no charge for issuing guest tickets. These are free tickets and are not subject to any ticket fee.
Payments and Payout of Ticket Revenue
How do event payments work and when do I get my ticket revenue?
Daily payouts are available with Stripe in many countries and Xendit in Indonesia. Availability depends on your country and payment processing account. Other processors follow the schedule shown for your event. Read our revenue release policy for more detail. Payment options vary by country.
What makes the payment gateway within your event ticketing software reliable?
We partner with trusted payment gateway providers, such as Stripe, Adyen, Razorpay and Xendit, ensuring your transactions are secure and smooth when you sell tickets. The processing fee for each payment gateway is included in the overall ticket service fee, and does not cut into your ticket face value, unless you choose to absorb it.
Can I sell event tickets at the door?
Yes. Sell walk-up tickets and take card payments with Stripe Terminal card readers or Tap to Pay where enabled. Online, box office and door sales use the same event availability, so your team can sell confidently without reconciling a separate list.
Account Management and Ticket Buyer Customer Service
Who handles customer service for our ticket buyers?
We will be the first point of contact for your ticket buyers, for all technical support, event enquiries and customer complaints. If we cannot answer their enquiry suitably, we'll get in touch with you for advice.
What other services can you provide other than an online ticketing platform?
We have plenty of options to make the execution of your event as smooth as possible (many of our team are former or current event organisers, with a wealth of event production and event management experience), such as sending a team to larger events to make sure the gates and box office are set up correctly and your staff are trained on Entry Fairy ticket scanning app. Speak to your account manager to discuss exactly what you need from our vast services ecosystem.
Financial Transactions and Payment Processing
How does your payment processing system work?
Our payment system is designed for maximum flexibility and security:
- Multiple Payment Options: Accept credit cards, debit cards, and digital wallets
- Global Currency Support: Process transactions in 135+ currencies
- Automated Reconciliation: All transactions are automatically matched and recorded
- Fraud Prevention: Advanced fraud detection and prevention systems
- PCI Compliance: Fully compliant with payment card industry standards
- Chargeback Mitigation: Built-in tools to mitigate and handle chargebacks
What are your payout options and timelines?
Your payout timing depends on your country and payment processing account:
- Daily Payouts: Get paid daily with Stripe or Xendit where available
- International Transfers: Support for cross-border payments
- Real-time Tracking: Monitor all financial transactions in your dashboard
How do you handle refunds and cancellations?
Our refund system is designed to be fair and transparent:
- Flexible Refund Policies: Set custom refund rules for each event
- Automated Processing: Bulk process refunds when needed
- Partial Refunds: Option to refund specific amounts or percentages
- Communication Tools: Automated notifications for refund status
- Cancellation Insurance (Coming Soon): Optional event cancellation protection
What financial reporting and analytics do you provide?
Our comprehensive financial reporting includes:
- Real-time Dashboard: Live view of sales, revenue, and transactions
- Detailed Reports: Break down sales by ticket type, promotion, or time period
- Revenue Forecasting (Coming Soon): Predictive analytics for future events
- Export Options: Download reports in multiple formats (CSV, PDF, Excel)
- Custom Reports: Create tailored financial reports for your needs
How do you handle payment security and fraud prevention?
We employ multiple layers of security:
- Secure Processing: End-to-end encryption for all transactions
- Fraud Detection: AI-powered system to identify suspicious purchases
- 3D Secure: Additional verification for high-risk transactions
- IP Monitoring: Track and block suspicious IP addresses
- Purchase Limits: Customizable limits to prevent scalping
- Risk Scoring: Automated risk assessment for each transaction
What payment methods and providers do you support?
We offer comprehensive payment support:
- Credit/Debit Cards: All major cards including Visa, Mastercard, American Express
- Digital Wallets: Apple Pay and other popular options
- Payment Plans: Integrations with Affirm, Afterpay, and Klarna
- Local Methods: Support for region-specific payment methods
- B2B Payments: Invoice and purchase order processing
- Group Payments: Split payments for group bookings
Sell More Tickets With a Platform Built for Event Growth
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See the referral model that drives 20% more ticket sales on average, learn which campaigns sell tickets, answer buyers faster and keep queues moving.
No credit card to sign up · Optional paid plans have clear terms · Free events are always free