--- title: "Revenue Release Policy" description: "Overview of our payment processing and revenue release policies" canonical: "https://www.ticketfairy.com/revenue-release-policy" --- # Revenue Release Policy ### Overview of our payment processing and revenue release policies Where an event's revenue has been processed and collected in part or fully through any of Ticket Fairy's merchant accounts, our Payment Processing and Revenue Release Policy will apply. --- #### **Payment Processing** - We shall process all customer payments securely through a PCI-compliant payment gateway. - We will accept various payment methods, including credit cards, debit cards, and online payment platforms, as agreed upon with the client. - All transactions will be subject to the terms and conditions of the payment gateway and the respective payment method used. --- #### **Revenue Collection** - We will collect the revenue from ticket sales on behalf of clients. - The collected revenue will be held in a separate, designated account for each client. - We will maintain accurate records of all transactions, including ticket sales, refunds, and chargebacks. --- #### **Chargeback Window and Risk Management** - Customers can open a chargeback with their card issuer or payment method for a period that the issuer or payment method sets (the chargeback window, often 120 to 180 days after the payment). - To manage the risk of chargebacks, we may withhold all or part of the collected revenue. Collected revenue is usually paid to the client 10 to 15 business days after the event. Where there are chargebacks or cancellations, Ticket Fairy reserves the right to hold funds for the full chargeback window. - Any withholding period will be based on the chargeback window associated with the payment method and any additional risk factors identified by us. - During any withholding period, we will monitor for chargeback requests or disputes initiated by customers. - If a chargeback occurs, we will follow the necessary procedures to respond to the dispute and provide evidence to support the transaction's validity. --- #### **Revenue Release** - An event's revenue is usually paid to the client 10 to 15 business days after the event. Where there are chargebacks or cancellations, Ticket Fairy reserves the right to hold funds for the full chargeback window. - We will conduct a thorough review of the transactions and assess any potential risks before releasing the funds. - The revenue release schedule will be communicated to the client in advance and may vary based on the event's nature, ticket price, and other relevant factors. --- #### **Refund Policy** - We will adhere to our [refund policy](https://www.ticketfairy.com/refunds/). When possible, refunds will be processed using the original payment method. - We will deduct the refunded amount from the client's collected revenue and adjust the revenue release schedule accordingly. - Once an event's revenue has been paid to the client, no further refunds are possible and any such cases shall need to be processed directly by the client to the customer. --- #### **Financial Risk Management** - We will implement stringent financial risk management policies to protect us and our clients from potential losses due to chargebacks and fraudulent transactions. - We will regularly monitor transaction patterns, identify high-risk events or customers, and take proactive measures to prevent fraudulent activities. - We reserve the right to withhold or delay the release of revenue if there are significant concerns about the legitimacy of the transactions or the event's viability. - We will maintain adequate financial reserves to cover potential chargeback losses and ensure our ability to process refunds when necessary. --- #### **Communication and Transparency** - We will maintain clear and transparent communication with clients regarding the payment processing, revenue collection, and release policies. - Any changes to the policy will be communicated to clients in a timely manner. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) ยท [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)