Events at The Underground , Atlanta

About The Underground

The Underground is a modern, mid-sized live music venue in Charlotte’s Uptown district. Opened in 2016, it is a 750-capacity, standing–room-only club operated by Live Nation as part of the AvidXchange Music Factory (alongside The Fillmore and other venues) (hermajestyofsound.com) (avidxchangemusicfactory.com). In other words, The Underground fills a niche between small bars and huge arenas, letting regional and national touring bands play an intimate setting. Its industrial-chic interior celebrates rock & roll – the foyer is decorated with portraits of legends like Amy Winehouse, David Bowie and Elvis made from broken records (specialevents.livenation.com) – and it has three large bars along the perimeter to serve up drinks during shows. Notable features include a new outdoor deck (with seating and a fire pit for up to 75 people (specialevents.livenation.com)) and a state-of-the-art sound and lighting system inherited from The Fillmore brand (avidxchangemusicfactory.com) (specialevents.livenation.com). With its polished vibe and neighborhood location, The Underground quickly became known as one of Charlotte’s most intimate live music spaces (avidxchangemusicfactory.com). It matters to the local scene by providing a home ground for up-and-coming local acts and still–smaller national tours, offering a “new tier of entertainment options” at the music factory complex (avidxchangemusicfactory.com).

Events and Programming

The Underground hosts a wide variety of shows year-round. You’ll find rock, metal, punk and indie bands, alongside hip-hop and electronic dance nights. The lineup ranges from up-and-coming local bands and cover acts to touring names. For example, its opening season in 2016 included local showcases and the rock band I Prevail as the first national headliner (avidxchangemusicfactory.com). Recent years have seen artists as diverse as indie-rap songwriter Saba and classic rock act Blind Melon (americanarenas.com), melodic death metal band Arch Enemy, hardcore acts like Fit for an Autopsy and The Acacia Strain, pop–electronic nights (such as 2000’s throwback EDM dance parties), Latin-themed “cumbia” raves and more. The venue occasionally holds genre-specific club nights (for instance, “LIMEWIRED: a 2000s Dance Party (21+)” is a recurring themed event (www.ticketmaster.com)). Weekend programming can include multi-artist lineups and themed DJs. In short, The Underground’s schedule covers almost every genre: metal, punk, emo, hip-hop, EDM, funk, soul and even comedy or video game music nights in rare cases. Frequent attendees note that the club’s small size makes even big names feel personal – one reviewer remarked on its “very small venue, great for a very intimate setting with the bands” (www.tripadvisor.co.uk). Notable past shows include I Prevail (its first national tour date in 2016) (avidxchangemusicfactory.com) and many niche acts; check the official schedule for today’s concerts.

Typical ticket prices at The Underground are moderate. Advance tickets usually start around $20–$30 and average in the high $20s to $50s (americanarenas.com) (americanarenas.com). For example, a 2025 hip-hop show listed prices from about $21 (around a $52 average) (americanarenas.com), while a K-pop dance night had tickets starting at $16 (americanarenas.com). Big-name or special events (like nostalgia dance parties or tributes) may be more expensive (some special entries or VIP packages can go higher), but most concerts fall in the $20–$60 range. Aside from general admission, certain shows offer upgrades: we’ve seen meal packages and “Fast Lane” or VIP access sold for some events (more info under “Upgrades” in ticket details). Always verify the fine print – ticket fees often rise on the day of the show (www.bandsintown.com), and some events add service charges.

Tickets and Booking

You can purchase tickets for The Underground through official box office and major authorized outlets. The primary way to buy in advance is via the venue’s official ticketing channels (often through Live Nation or other major sellers). Because The Underground does not have regular box-office hours, in-person ticket sales are limited. The on-site box office at Hamilton St. opens only on each show day, typically about two hours before the posted door time (www.ticketmaster.com) (some sources say 2–3 hours before the show). This means walk-up tickets can be purchased only shortly before a concert; otherwise you should buy online or via phone beforehand. The box office accepts major credit cards (Visa, Mastercard, AmEx, Discover) (www.ticketmaster.com). Will-call pickup is at that same box office on show day (photo ID matching the ticket purchaser is required) (www.ticketmaster.com). In short: for popular or sold-out shows, plan to buy early online or by phone; last-minute buyers can try the box office on the day of the event, but lines can form quickly.

When and how tickets go on sale varies by show. Generally, rock and touring acts announce tickets weeks or months in advance, often with presale codes for fan clubs or venue newsletters. If you want first access, join The Fillmore/Live Nation mailing list or follow social media for artist presales. Without presale, tickets usually go on sale to the public as soon as announced. Especially for big or hot acts at a smaller club, it’s wise to buy early to avoid sellouts. As noted, ticket fees will increase on the event day (www.bandsintown.com), so it’s cheaper to purchase sooner. Always use only official sources; avoid third-party ticket scalpers which may overcharge or sell invalid tickets.

Seating and Layout

The Underground is primarily a general admission (GA) standing-room venue. There are no fixed seats on the main floor – patrons stand in front of the stage with no assigned spots. As one event listing bluntly states, “The Underground Is A General Admission Standing Room Only Venue Unless Otherwise Noted” (www.bandsintown.com). (Occasionally a show might add chairs at the back or have a few table setups for a seated show, but this is rare.) According to venue specs, The Underground’s floor can fit up to about 600 people standing (specialevents.livenation.com). If a promoter chooses a fully seated setup, capacity is limited to roughly 200 chairs (specialevents.livenation.com), but most rock and EDM shows use GA.

• Best spots: At GA shows, the best experience is usually close to the stage – the front-of-stage “pit” area gives an unobstructed view and immersive sound. However, it’s also crowded and energetic, which some attendees find uncomfortable. If you prefer space, the rear or sides near the bars can still see the stage (though angles may be a bit off). One reviewer praises the sightlines: “Great small venue. Not a bad sight line here” (www.tripadvisor.co.uk). In short, front row brings the full energy, while standing a bit further back gives breathing room with nearly the same view.
• Bar and dance floor: The stage is at one end of the hall, with three large bars and cocktail tables along the sides. You might choose to stand near a bar or column for a ledge to rest your drink. Be aware that areas directly around the bars may be congested or dimly lit.
• Outdoor deck: Adjoining one side is the open-air deck (an alley-style patio). This area has some fixed seating and a fire pit for cooler nights. If a show is very busy or hot inside, stepping out here can be a nice break – you can still hear the music and watch the lights from outside. Note the deck is limited to around 75 people (specialevents.livenation.com), and seating on the deck is first-come.
• Acoustics: Sound quality is generally excellent mid-hall. The venue was built with high-end audio gear (the same “state-of-the-art sound” as the Fillmore) (avidxchangemusicfactory.com). Occasionally you may hear heavier bass or reverb near the speakers, so the sweet spot might be slightly off-center or a bit forward. Attendees often mention clear sound and volume – the intimacy ensures you feel the music.

Getting There and Parking

The Underground is located at 820 Hamilton Street, Charlotte NC 28206, in the north end of Uptown (part of the NC Music Factory complex). It’s just across the street from The Fillmore Charlotte at the corner of Hamilton Street and 8th Street. The official “Venue Details” confirms the address and notes there is a parking lot associated with the Music Factory just across the street (www.ticketmaster.com) (www.ticketmaster.com). This large surface lot (at 1000 NC Music Factory Blvd) serves all the complex venues. Expect to pay a parking fee (often around $10–$15 on show nights) – these fees go to the lot operator, not the venue itself (www.ticketmaster.com). Street parking exists along nearby roads (like Graham St or Matheson Ave), but Uptown parking is limited, so factor in extra time to find a spot.

Public transit: Charlotte Area Transit System (CATS) buses run within a few blocks. Routes along Graham, North Davidson and nearby arteries may be useful (check the CATS map for current schedules). The closest light rail (LYNX Blue Line) station is 7th Street Station (to the east); it’s about a 10–15 minute walk (0.5–0.7 miles) south of The Underground. Pedestrian-friendly paths connect from uptown – for example, exit the train at Stonewall Street/7th Station, walk west on 7th Street, then north on Brevard or Graham. Note: there is no direct railstop on Hamilton Street. After 2024, an eastern expansion of the city’s Gold Line streetcar comes near Graham/8th but check current maps.

Rideshare and drop-off: Many visitors simply take Uber/Lyft or taxi. The convenient drop-off is at the venue’s main entrance on Hamilton Street. If you’re southbound, you can also stop on 8th Street. Rideshare drivers often wait on nearby blocks (e.g. 7th or 8th St.) until pickups. For safety, follow posted drop-off signs and avoid “No Parking” zones.

Directions by car: Driving in, you’ll likely use I-277 (John Belk Freeway) from the east or I-77/277 from the north/south. Take the exit for I-277/HWY 16 and follow signs for Uptown. Hamilton Street is between the Bank of America Stadium and Truist Field; the venue is just north of Veterans Park. GPS or map apps by the address will navigate you right to the lot. Plan to arrive early on busy nights – traffic and parking lines can be heavy before big shows.

Inside the Venue

Entry and security: All guests enter through a street-level lobby. Expect a security checkpoint with metal detectors or wanding and bag checks. The venue enforces a policy of no large bags: allowed size is limited to about 12"x6"x12" (roughly a clutch or small purse) (www.ticketmaster.com). Bring only small bags, which will be searched. Metal or plastic bottles/cans, pepper spray, weapons, etc., are forbidden. Staff also prohibit laser pointers, fireworks, or other contraband. (They will insist you dispose of these items before entry (www.ticketmaster.com).) Service animals are the only animal exception. Re-entry is not permitted – once you leave the building after entering, you cannot come back (www.ticketmaster.com).

Camera and recording: Personal still cameras (and smartphone cameras) are generally allowed, so feel free to take pictures from the crowd. However, flash photography is forbidden because it distracts performers. Likewise, video recording on personal devices is not permitted; special video cameras with detachable lenses definitely require prior permission. The policy notes that “flash photography, video and removable lens cameras are not permitted without venue approval” (www.ticketmaster.com). In practice, many fans snap non-flash photos with their phones at shows, which is usually tolerated. If in doubt, assume all professional or high-end gear is off-limits unless cleared by management in advance.

Atmosphere: Once inside, you’ll find a loud, energetic concert atmosphere. The ceiling is high with exposed ductwork and colored spotlights reflecting off the metal surfaces, giving it a raw industrial vibe. The stage is raised, flanked by large speaker stacks. Three bars with taps are placed along the sides (triggering a continuous hushed roar whenever a keg is switched) (specialevents.livenation.com). Reviewers describe the club as “very small” and “cozy” – it often sells out for popular gigs. The intimacy means you really feel the crowd; one fan even said “there’s not a bad sight line here” (www.tripadvisor.co.uk). Volume is high, as the sound system is top-notch, so bring earplugs if you’re sensitive.

Beverages: The Underground has no food menu (it’s not a restaurant), but it does have a full bar. Beer, wine, and mixed drinks are available. Expect to find both national beers and a few local craft brews on tap. Cocktails are typical bar mixes (e.g. vodka sodas, whiskey drinks) – we haven’t seen a specialty menu, so it’s safe to say “standard concert-bar fare.” Lines at the bars can get long during big shows; since there are three bars, try spreading out (one tip: one reviewer noted “easy access to drinks on both sides” as a plus (www.tripadvisor.co.uk)). Bars accept credit cards; some may take cash. (Official policy lists cards only (www.ticketmaster.com), but others have noted cash is accepted too.)

Restrooms: There are separate men’s and women’s restrooms inside. According to at least one review, the restrooms are on the larger side (a nice surprise for such an intimate club) (www.tripadvisor.co.uk). Even so, lines can form between sets, so plan accordingly. If you need to cool off or catch a drink, stepping out to the lobby/restroom area is easy without missing too much of the performance.

Special features: One memorable design feature is in the lobby foyer: larger-than-life rock portraits made from vinyl records (specialevents.livenation.com). These quirky portraits (of Amy Winehouse, David Bowie, Elvis, etc.) welcome guests and set a musical theme as soon as you walk in. The venue is also handicap-accessible – there are ramps inside and wheelchair spots near the rear. According to official info, The Underground is ADA-compliant and strives to be inclusive for all guests (www.ticketmaster.com). If you have specific seating or accessibility needs, the venue suggests contacting them ahead of time.

Nearby Amenities

Food and drink: AvidXchange Music Factory is a built-in entertainment district, so a variety of restaurants and bars are just steps away. For a quick bite or dinner before a show, options include:

• VBGB Beer Hall & Garden: A large brewpub and pizza tavern (just 0.1 miles away) – known for its craft beers and wood-fired pizzas (www.tripadvisor.com). It’s rated highly on review sites for its lively outdoor patio and bar snacks.
• Mico Restaurant: A Latin-inspired grill (also ~0.1 mi away) serving steaks, seafood and tapas. The upscale menu includes things like lobster ceviche and churrasco steaks. It’s a bit pricier but widely regarded as an Uptown gem.
• La Unica Bar & Grill: Across the way at 519 North Graham St, this trendy spot serves Mexican-style dishes and house cocktails (tacos, fajitas, etc.).
• Bocao Sushi & Lounge: Also inside the Factory complex, Bocao offers sushi, pan-Asian fare and cocktails in a sleek setting if you want something lighter.
• The Hamilton or Barrington’s: A few blocks over (near Bank of America Stadium) has steakhouses and gastropubs for more hearty fare. Livingston Ave is close by with a handful of casual bars and eateries as well.

Within half a mile you’ll also find quick-service and chain options if you need fast food: for example, there’s a Chick-fil-A (333 E. Trade St.) and Starbucks (800 W. Trade) about 0.5 miles away (uptowncharlotte.com). For something Southern or Cajun-style, Freshwaters Southern Kitchen and Cedar Street Tavern (both ~0.5 mi) are local favorites (uptowncharlotte.com). In short, you can dine or grab drinks before or after a show without venturing far – the whole NC Music Factory area is designed for nightlife.

Hotels: If you’re coming from out of town, several hotels are conveniently located in Uptown. Within walking distance or a short drive (1–2 miles) are chain hotels like the Sheraton Charlotte Hotel, Westin Charlotte, Aloft, Fairfield Inn/Residence Inn (near Bank of America Stadium), and several inns near 5th/6th Street. Also nearby are boutique options like The Ivey’s Hotel (at Fifth & College) and Hampton Inn Uptown. Given the central location, any Uptown hotel works: you’ll be able to walk, bike (bike share available), or grab a quick ride-share to reach the venue easily.

Other attractions: The Underground sits in a lively section of Uptown. The Basketball Hall of Fame, Truist Field (home of the Charlotte Knights baseball team), and various movie theaters are adjacent. If you arrive early, you could grab a drink or snack at any of the Music Factory bars (e.g. Small Bar, VBGB) or catch a meal at La Unica or Mico before heading in. Afterwards, the same spots make for a late-night hangout.

What Makes This Venue Special

The Underground’s uniqueness comes from its blend of newness and local roots. Though built in 2016, it quickly gained a character of its own. Its rock-themed décor and local artwork (like the vinyl-record portraits mentioned above) give it personality rather than generic club drab. The outdoor deck is rare for a city music venue and allows for an indoor/outdoor vibe. Unlike The Fillmore’s big auditorium (with over 6,000 seats), The Underground’s 750-person capacity creates a “best of both worlds” club feel: it’s spacious, yet you can see and feel every performer. One review calls it “great small venue… not a bad sight line” (www.tripadvisor.co.uk) – an appealing size for music lovers.

Culturally, The Underground was designed to elevate Charlotte’s music scene as an extension of the Fillmore campaign (avidxchangemusicfactory.com). Promoters explicitly envisioned it as a stepping stone for artists – a place “to grow from small tours to huge outdoor shows” within the same complex (avidxchangemusicfactory.com). In that sense, it’s become a rite of passage for rising bands. It also emphasizes local culture: for instance, the club features North Carolina craft beers and showcases local artwork in its entrance. Its existence signaled that Charlotte was ready for more mid-level touring acts without having to leave town.

On a personal level, fans love The Underground for the energy. Unlike an arena show, performers often interact directly with the crowd. The sound and light quality rival larger venues, yet you’re two feet from the stage. One fan said they’ll “definitely be back for future concerts” because it felt like a venue that should exist in every music lover’s hometown (www.tripadvisor.co.uk). Musicians similarly appreciate it: it’s promoted as having “full-service event production, state-of-the-art sound” and modern lighting, giving even smaller acts a top-tier setup (specialevents.livenation.com). In sum, The Underground stands out as Charlotte’s premier intimate concert hall – a place where emerging and legendary acts can feel equally at home.

Visitor Tips and Information

Accessibility: The Underground is wheelchair accessible and we’ve confirmed it follows ADA guidelines (www.ticketmaster.com). Entry ramps and restroom access are available. If you or a companion need special accommodations (e.g. accessible seating, elevator use), contact the venue in advance when planning.

What to bring: Feel free to bring your phone or small camera (remember: no flash/video) (www.ticketmaster.com). Bring a small bag or nothing at all – only bags up to 12″ x 6″ x 12″ are allowed, and all bags are searched (www.ticketmaster.com). Dress casually and comfortably; concert halls rarely enforce any dress code. Closed-toe shoes or sneakers are advised (you’ll be standing and maybe dancing). Layers can be a good idea – the club gets warm as it fills up, but it can be cool outdoors or in lobby areas. If you’re easily cold after hours, keep a light jacket handy. Tip: earplugs can make loud shows more enjoyable, and a portable charger ensures your phone lasts the night.

What not to bring: Absolutely no outside alcohol or food (any drinks will be confiscated). The venue is strict on this – staff have been known to force patrons to discard unopened beverages (www.tripadvisor.co.uk). Other forbidden items include weapons, glass bottles, lugging professional camera gear, laser pointers or similar. Also, smoking is not allowed inside. Finally, do not expect re-entry: if you leave (say, to smoke outside), you will need a new ticket to come back in (www.ticketmaster.com).

Arrival time: For most shows, doors open roughly 45–60 minutes before the scheduled showtime (often around 7:00pm for an 8:00pm concert). We recommend arriving early enough to get a good spot near the stage if you want front row. Hallways can get narrow, so avoid very large groups. If the show is 21+, have your ID ready for check-in. Note that standard entrance still applies even if the show is all-ages{" "}: no infants, no strollers – only ticket holders admitted. Under-18s are allowed at most events (see below).

Age restrictions: As a rule, The Underground is all-ages unless stated otherwise. By default, minors may attend concerts here (with supervision) (www.ticketmaster.com). Only specific shows are age-limited (for example some EDM club nights or late-night 18+/21+ events). Any age restriction is always clearly noted on the ticket listing. For adult-only shows, be prepared to show government-issued photo ID (18+ or 21+ as required) for everyone. Otherwise, kids and teens enjoy the music along with adults – just keep them aware that volumes can be very loud.

Insider tips: Wait time at the entry gate is usually short, especially if you bring a small bag (www.tripadvisor.co.uk). Security is generally professional – one reviewer even liked the quick wand searches (www.tripadvisor.co.uk). The bar lines, while sometimes long, move reasonably (there are three bars!). Reviewers note the bathroom queues tend to move faster than in many clubs (www.tripadvisor.co.uk). Artist merchandise booths are often set up near the stage – cash and card are accepted, but some bands prefer cash only, so bring a few bills if you collect shirts or CDs. Pro tip: roam around during a set; the space is relatively small, so you can move up or back easily if needed (no assigned seats limits where you can go).

Common mistakes to avoid:

• Don’t arrive right at showtime expecting to get a good spot – you’ll likely miss the first song as doors open a bit early.
• Avoid bringing a prohibited item (like an open bottle or vape) because staff will make you dispose of it without losing your place.
• Don’t park illegally – the neighborhood enforces parking (street parking is free in small sections, but large events can block overflow areas).
• Finally, don’t be caught off guard by the GA standing-room rules: treat it like a casual club, and remember that moshing or pushing can happen at rock shows.