--- title: "Refund Policy" description: "Overview of your options for refunds, exchanges, and reselling tickets" canonical: "https://www.ticketfairy.com/refunds" --- # Refund Policy ### Overview of your options for refunds, exchanges, and reselling tickets #### **General Policy** Refunds, credits, or exchanges on tickets or purchases are subject to the terms and conditions set by the Event Organizer. Ticket Fairy's service fees are typically non-refundable unless required by applicable law. --- #### **Ticket Resale** Event Organizers may enable Ticket Fairy Resale to allow ticket holders to resell tickets they can no longer use. If available, this option will be accessible in the "My Tickets" section of your account, potentially at a later date prior to the event. For tickets resold via Ticket Fairy Resale, the original ticket holder will be eligible for a refund of the face value component (not including service fees originally paid) of their ticket purchase, less any applicable Resale Fee. --- #### **Cancelled or Postponed Events** For postponed events, the Event Organizer is responsible for communicating any changes to date(s), programming, venue, timings, and terms. They may offer discretionary refunds on a case-by-case basis. For cancelled events, once Ticket Fairy receives official confirmation from the Event Organizer, we will facilitate refund processing as instructed by the organizer. This may include partial or full face value refunds to the original payment method. All refunds are the responsibility of the Event Organizer, subject to applicable laws and regulations. --- #### **Refund Processing** Refund confirmations will be sent to the email address provided at the time of purchase. Refund processing times may vary depending on your payment provider and local banking systems, typically taking up to 10 business days. --- #### **Additional Terms** Ticket Fairy's Terms and Conditions of Sale apply to all purchases, except where an Event Organizer applies a specific refund policy for an event. Such policies will be disclosed at the time of purchase and will supersede relevant Ticket Fairy terms. Event Organizer policies cannot shift refund liability to Ticket Fairy or alter the status of Ticket Fairy's fees. --- #### **Limitation of Liability** To the fullest extent permitted by applicable law: 1. We shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to lost profits, opportunities, data, or other intangible losses. 2. As a ticket marketplace platform, we connect consumers with event organizers. Claims relating to the event itself should be directed to the event organizer. 3. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. If these laws apply to you, the above limitations may not apply. In these cases, the maximum liability for any claims relating to ticket purchases is limited to the service fees paid to us for the specific transaction in question. --- #### **Dispute Resolution** In the event of a dispute arising from this Refund Policy, we encourage you to contact us first at support@ticketfairy.com to seek an amicable resolution. If we cannot resolve the issue directly, the governing law and venue for any legal action will be determined based on the location of the event and the Ticket Fairy entity that processed your transaction. We will provide this information upon request. In the absence of a specified governing law and venue, disputes will be resolved as follows: - For events in the USA: Laws of California, USA; courts in Los Angeles, California - For events in New Zealand or Australia: Laws of New Zealand; courts of New Zealand - For events in India: Laws of India; courts in New Delhi - For events in the UK: Laws of England and Wales; courts of England - For events in the EU: Laws of Ireland; courts of Ireland - For events in other locations: Laws of California, USA; courts in Los Angeles, California This clause does not affect any rights you may have under the consumer protection laws of your jurisdiction. --- #### **Consumer Rights** Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws, including the right to refunds or compensation as provided by such laws. --- #### **Contact Us** For any questions or concerns regarding this policy, please contact us at [support@theticketfairy.com](). --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) ยท [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)