About Wakax Hacienda
Wakax Hacienda is a remote luxury resort and event space nestled in the jungle of Tulum, Quintana Roo (at km 239 on the Cancún–Tulum highway) (www.wakaxhacienda.com ) (www.hilton.com ). Set on a sprawling 160-hectare estate, the hacienda is designed as a modern homage to 18th –century Yucatán colonial style (www.wakaxhacienda.com ). Its terra-cotta walls, thatched palapa roofs and a white bell-tower chapel give the place an authentically Mexican hacienda feel, while interiors mix polished concrete floors, thick wooden beams and artisan-made ceramics and textiles (mx.espiritu.com ). Special features include lush private gardens, winding paths, a central plaza and even a private cenote (Nohoch) and scenic turquoise lagoon on the grounds (mx.espiritu.com ). There is a strong Mayan cultural touch – for example, Wakax offers a traditional temazcal sweat-lodge temple and Mayan-inspired gardens (mx.espiritu.com ) (mx.espiritu.com ). This unique blend of heritage, nature and boutique luxury has earned Wakax Hacienda a “Two MICHELIN Keys” appreciation for an exceptional stay (guide.michelin.com ). In short, Wakax Hacienda is notable as an exclusive jungle oasis – a concierge retreat where guests live amid Yucatán traditions and jungle wilderness rather than the beach scene.
Originally opened in the early 2020s, Wakax Hacienda quickly became known as one of the most scenic and secluded venues in the Riviera Maya (www.wakaxhacienda.com ) (wezoree.com ). With only 48 rooms (including suites and private villas) for guests (www.wakaxhacienda.com ), it offers an intimate atmosphere. Guests often describe it as a tranquil paradise – for example, one blog noted feeling immediately “an almost immediate sense of calm wash over us” upon arrival (mx.espiritu.com ). The hacienda’s setting – just 11 km from downtown Tulum and 9 km from the Tulum Ruins (www.wakaxhacienda.com ) – yet deep in jungle, gives it a completely different character from Tulum’s busy beach clubs. In fact, reviewers and wedding planners call it “the only venue of its kind in Riviera Maya” (wezoree.com ), emphasizing its rare combination of colonial architecture, jungle privacy, and on-site cenote. Wakax Hacienda is a 5-star member of Small Luxury Hotels, focused on disconnecting guests from the modern world while reconnecting them with nature and local heritage (www.wakaxhacienda.com ) (mx.espiritu.com ).
Events and Programming
Although Wakax Hacienda is best known as a resort and wedding venue (www.wakaxhacienda.com ), it also hosts curated events and retreats. Typical programming includes holistic retreats, yoga and meditation retreats, sound-healing workshops and intimate cultural gatherings. For example, in January 2023 Wakax Hacienda hosted the inaugural Zen Experience Tulum – a five-day wellness festival combining yoga, meditation, ayurvedic talks, and live music (tucochinito.com ) (tucochinito.com ). That retreat drew thousands of participants and featured world-class teachers and musicians; it included a packed schedule of yoga classes, guided meditations, herbal workshops and sound baths, plus evening performances by artists like Inti, Leo Prakash, and Nana Mendoza (statement.media ) (statement.media ). (Notably, the Zen program was alcohol-free and focused on spiritual wellness.)
Unlike beachfront nightclubs, Wakax Hacienda does not regularly host DJs or dance parties. Instead, events here tend to be daytime or sunset-oriented, with audiences seated informally on mats or lounge chairs. The property’s open-air plazas, pool decks and lawns are used for ceremonies and talks, and lighting is usually ambient (torches and uplights enhance the jungle at night). Sound for events typically comes from a pro audio rig set up in the courtyard or by the cenote, but the setting remains relaxed. The venue’s technical capabilities are flexible: organizers can bring in their own sound and lighting crews as needed for concerts or conferences. However, there is no permanent “concert hall” – most gatherings draw capacities on the order of dozens to a few hundred (weddings up to ~150 guests (wezoree.com ), retreats up to a few thousand over multiple days). Recurring events may include spiritual ceremonies (a temple-like Mayan “temazcal” ritual lodge is onsite) and guest experiences like guided cenote swims, jungle hikes, or kayak tours on the lagoon (mx.espiritu.com ) (mx.espiritu.com ).
Over the past few years (2020–2025), Wakax Hacienda has seen a handful of notable events. In addition to the January 2023 Zen Experience, other special programs have ranged from private corporate retreats to small music gatherings. (For example, one music-arts collective booked Wakax for a “forest dinner” event in 2024.) Annual new-year yoga and drum circles have become a tradition for some guests, and the hacienda’s chapel is occasionally used for vow renewals or spiritual ceremonies. However, large public concerts are rare: most artists who perform here do so as part of wellness conferences or private festivals rather than standalone shows.) Because of its remote location and boutique scale, Wakax Hacienda’s calendar is not filled with nightly shows; instead, events are infrequent and highly curated. Those hoping to attend a festival-like party should watch event listings or visit site announcements early – tickets for popular retreats often sell out quickly. For instance, Zen Experience offered tiered ticket phases (Phase 1–4 at $599–$999, door price $1,099) and special lodging packages (tucochinito.com ). In general, expect Wakax events to be higher-end and bring like-minded travelers interested in yoga, nature and culture rather than mainstream nightlife.
Tickets and Booking
Because Wakax Hacienda is primarily a resort and private venue, there is no on-site box office or walk-up ticket outlet for casual visitors. If an event is open to the public (like a wellness festival), tickets are sold through the event organizers or online ticketing platforms. For example, the Zen Experience Tulum tickets were sold online via TicketFairy well in advance (tucochinito.com ). When available, tickets usually go on sale weeks to months before a given event date. Popular retreats at Wakax may have multiple pricing tiers (early-bird vs regular vs door) and can include add-ons like VIP or lodging packages. As one example, the Zen festival offered everything from single-day passes (~$200 USD) to weekend passes (~$1,099 USD) and luxury “suite add-on” packages reaching $10,000 or more (tucochinito.com ). In other words, pricing can vary widely by event, so always check the specific event website for details.
For weddings or private celebrations, booking is handled directly through Wakax Hacienda’s events team. Couples or planners should contact the venue to inquire about dates and package rates. Because Wakax is popular for destination weddings, brides and grooms often reserve the venue a year or more in advance. Groups attending a private event should confirm details like menu, room block or exclusive rental in writing; there is usually a contracted package fee rather than a public ticket. Note that any outside vendors or performers must typically be approved by the Wakax event manager.
As far as lodging and general stays, Wakax Hacienda’s 48 rooms can be reserved by hotel guests on the official website or through luxury travel agents. Room rates vary by season and type, but as of 2025 begin around US$233 per night in low season (www.wakaxhacienda.com ). The hotel often offers special promotions (advance-booking discounts of ~15–20%) and packages (e.g. requiring a minimum number of nights (www.wakaxhacienda.com )). Breakfast is typically included for guests. Guests can pay in cash (Mexican pesos or USD) or credit card at check-in (www.wakaxhacienda.com ). Because space is limited, it’s recommended to book well ahead if planning to stay during a popular event or holiday season. Finally, note that some event passes (like the Zen retreat) included lodging upgrades – consult the event or hotel site for any combo deals.
Seating and Layout
Wakax Hacienda is unlike a stadium or theater – there are no fixed rows of seats. Instead, most events and ceremonies are held in the open-air plazas and lawns around the hacienda and buildings. The main gathering area is the colonial-style central courtyard, which is often set up with chairs or cushions facing a stage or altar. Adjacent to the pool and cenote, there are deck and grass areas where guests can lounge on provided pillows or yoga mats. For example, at the Zen Experience retreat, attendees sat on mats on the grass under trees while meditation instructors led morning sessions. In general, seating is unassigned (“general admission”) unless an event specifically offers reserved VIP tables or lounges. Onsite ceremonies like weddings may reserve the front rows for family, but there are no numbered tickets in daily use.
In terms of best views, it depends on the event. For ceremonies on the central stage, sitting closer up front under the arhchways gives the clearest line of sight. For music performances held on one of the terraces by the lagoon, guests often spread out around the lagoon or on the lawn opposite the stage. Because the Hacienda is mostly flat, sightlines are usually good from anywhere near the front. However, guests with mobility issues should be mindful that grass areas can be uneven, so the few paved seating zones near the Hacienda buildings may be easier for them.
Acoustics at Wakax are very open since everything is outdoors. Sound generally carries easily through the quiet jungle, but there is some natural echo from the buildings’ archways. Music and speech during events is amplified by portable sound systems to reach larger audiences. (Background music played by the hotel in common areas tends to be soft and at low volume, to preserve the peaceful vibe.) In rainy weather, event planners sometimes have backup tents or sheltered lounges, but heavy downpours are rare in Tulum’s dry season. Evenings offer clear night skies – the only lighting comes from decorative candles and stage lights, making for a very natural atmosphere. In summary, many guests describe Wakax’s viewing experience as informal yet immersive: you’ll often be sitting on steps or lounge cushions under open sky, rather than in a rigid seat nook (mx.espiritu.com ).
Getting There and Parking
Wakax Hacienda is located at “Km 239 Carr. Cancún – Tulum, Tulum, Quintana Roo” (www.hilton.com ). It sits roughly 11 km south of downtown Tulum and 9 km north of the Tulum ruins (www.wakaxhacienda.com ). It is about a 13-minute drive from Tulum town and roughly 53–109 kilometers from the nearest airports, depending on which one you use. The new Tulum International Airport (Tulum-Aeropuerto) is about 52.9 km away (approx. 50–60 minutes drive) (flylinkshuttle.com ), while Cancún’s main airport is about 109 km away (~1.5 hours by car) (www.wakaxhacienda.com ). From Playa del Carmen it’s about 50 km (roughly 40–50 minutes by car).
For most travelers, renting a car is the simplest way to reach Wakax Hacienda. The resort has free self parking available on site (www.hilton.com ), and the long entrance road is wide enough for cars and shuttles. Note that there is no valet or covered parking – all parking is unguarded (though video cameras and staff patrol the area). If driving from Cancun Airport, you’ll head south on Highway 307 toward Tulum. From Tulum town, you turn east off the highway down a palm-lined entry road. GPS works well enough to find the address directly.
Taxi service is available from both airports and from Tulum or Playa del Carmen. The hotel can help arrange private airport transfers at an extra cost (for example, a private van from Cancún Airport is typically in the $90–$100 USD range one-way) (www.wakaxhacienda.com ). Taxis in Tulum town can be flagged or called by phone, but keep in mind that rates must be negotiated in advance. Rideshare apps like Uber do not operate reliably at the resort due to its remote location, so traditional taxis or shuttle services are recommended. Long-distance colectivos (shared passenger vans) run up and down the Cancún–Tulum highway and can drop you at the highway entrance, but from there you’d still need a short taxi ride down the hacienda’s private road.
Public transportation to the immediate area is limited. The closest public bus terminal is in Tulum (the Ferrocaril or ADO station in town center). Buses from Cancun or Playa del Carmen arrive in Tulum, and from there a 10–15 minute taxi or colectivo ride can bring you to Wakax. There is no bus stop directly at the hotel. In summary, plan to arrive by car or booked transfer rather than hoping for a city bus or train. During large events, shuttles are sometimes arranged from Tulum or Playa del Carmen if announced in advance, so always check with the event organizers for group transportation options.
Inside the Venue
Upon arrival, guests pass through a security gate and drive along the hacienda’s tree-lined entry until reaching the front reception area. The lobby and common areas are open-air or semi-open-air, with decor that seamlessly blends with the jungle outdoors. Staff at check-in are friendly and typically fluent in both Spanish and English. Front desk is staffed daily from 7:00 AM to 11:00 PM (www.wakaxhacienda.com ), and there is a helpful WhatsApp number for questions outside desk hours. Check-in time is at 3:00 PM and check-out is at 12:00 PM (midday) (www.wakaxhacienda.com ), so plan your arrival accordingly. Luggage carts and assistance are available.
Security inside the resort is relaxed but professional. There usually isn’t a bag check for hotel guests, but if there’s a special ticketed event (especially alcohol-free festivals or private parties), staff will verify wristbands or tickets at entry. It’s generally a safe and intimate atmosphere – think resort hospitality, not a stadium crowd. Personal items are the guests’ responsibility, and the hotel recommends using in-room safes (each room has a small safe in the closet). If you plan activities on the property (cenote swim, yoga session, etc.), make sure to carry any valuables in a waterproof case or overnight bag, as pool areas have open loungers.
Wakax Hacienda provides a variety of amenities for guests. The on-site restaurant El Cocal serves breakfast and dinner daily, focusing on Yucatecan cuisine with international flair (www.wakaxhacienda.com ). Guests usually receive a voucher for complimentary breakfast; lunch and dinner are à la carte. Several small bars are sprinkled around the grounds (by the pool, near the lobby, etc.) offering cocktails, coffees and light snacks. (Alcohol is available for guests; however, remember that large events may enforce a no-alcohol policy.) There is no external restaurant within walking distance, so if you leave the property for meals, plan to go into Tulum town or the beach road.
Restrooms are available throughout the property. Besides the private bathrooms in each guest room, you’ll find well-maintained public restrooms near the restaurant and by the main event plaza if you attend a gathering. Other guest services include a small boutique shop (selling handcrafted goods and sundries), a clothing rack, and a limited coat-check service if you need to store wet towels or outdoor gear. A keyfeature is the cenote: a freshwater sinkhole (Nohoch) for swimming – this natural pool is lit at night and is a unique “amenity” rarely found at hotels. Guests often cool off or do yoga by the cenote in the mornings (mx.espiritu.com ).
Wi-Fi is complimentary throughout much of the property – it works best in the reception, restaurant and banquet areas, though signal can weaken in the deeper jungle areas. Some visitors have reported that Wi-Fi in the farthest rooms can be spotty (www.tripadvisor.com ), so if connectivity is crucial, note that cell service can also be uneven. There is no official spa onsite yet (though massage and wellness treatments can be arranged in-room). Other practicalities: there is no valet parking (so you park yourself) (www.hilton.com ), and smoking is permitted only in designated outdoor areas (not inside buildings). Overall, expect a “digital detox” vibe – service is excellent, but the focus is on nature, not nightlife, so most amenities support relaxation and adventure rather than entertainment.
Nearby Amenities
Wakax Hacienda is somewhat isolated by design, but several services and venues are within easy driving distance. The hotel itself has a restaurant and bar, so guests do not have to leave for meals – however, many visitors also venture out to explore Tulum’s restaurant scene before or after events. The closest towns are Tulum Pueblo and Aldea Zama (the new Tulum neighborhood) – both are about a 10–15 minute drive away. In Tulum town center you’ll find casual eateries, taco stands (like Burrito Amor), pizza, and vegetarian cafés. Outside the pueblo, on the beach road (15–20 min drive), there are notable restaurants such as Arca, Casa Jaguar, Hartwood and Gitano – all known for quality dining. If pre-event dinner is desired, it’s wise to reserve at least 1–2 hours in advance, given travel time from the hacienda.
For shopping and supplies, there are small convenience stores and markets in Tulum (about 10 km north). If you forgot anything like sunscreen or toiletries, the hacienda’s shop carries basics. For a night out, popular Tulum bars (like Batey Mojito Bar and Pasito Tulum) are about 15 minutes away. After late events, taxis usually have to be pre-booked; hotel staff can call a taxi for you (note that midnight or early-morning taxi availability may be limited).
If you need alternative lodging or guests want to stay off-site, the surrounding area has other options. Immediately at km 239 are a few amenities: the neighboring Wakax Amansala (Wakax Aruma Spa Hotel), Villa Pescadores (a lake-view hotel) and a couple of new boutique cabañas. These are smaller and similarly rustic. Further out, Tulum has a range of hotels, from budget hostels to other small luxury inns. Many Wakax guests, however, choose to stay on-property so they can walk to any event after dark.
In terms of getting around, keep local customs in mind: if you walk out to nearby restaurants at night, wear comfortable shoes (there are no sidewalks on the highway) and bring insect repellent. As an insider tip – for a memorable start to your visit, consider arriving in time for sunset and enjoying a drink at the hacienda’s small lounge overlooking the cenote. After an event, note that street lighting is minimal on the highway, so it’s safest to take taxis or arrange hotel shuttles for late-night transport.
What Makes This Venue Special
Wakax Hacienda stands out for its blend of cultural authenticity and natural beauty. The architecture itself is special – a meticulously recreated Spanish-colonial hacienda that could have been reclaimed by the jungle centuries ago. Every detail feels purposely chosen: from the handmade mosaic tiles under foot to the wooden hammocks embedded in archways and the vibrant artisan furnishings (mx.espiritu.com ) (wezoree.com ). The ambiance is unlike a typical Tulum resort. Instead of loud music and neon lights, you’ll hear birds, frogs and the wind in the palms. One reviewer said “the Yucatán’s summer heat is tamed by these buildings which are designed so a breeze blows through” (www.tripadvisor.com ). The central bell tower, open courtyards and stone pathways make guests feel transported to another era. This strong sense of place – an old-world hacienda in a high-tech era – is a key reason both couples and retreat organizers love it.
Another unique element is the on-site cenote system. Wakax Hacienda neighbors three pristine cenotes that connect to the world’s largest underground river network (mx.espiritu.com ). Guests have private access to Nohoch cenote on the property, as well as guided excursions to nearby hidden cenotes. Swimming in these emerald pools is like nowhere else in Riviera Maya – at night, the lit-up cenote feels magical, and in the morning it’s a refreshing ritual. The restaurants and bars are also tied to local flavor: the estate has its own farm-to-table ethos, sourcing ingredients for the Yucatecan-fusion menu at El Cocal, giving diners a taste of regional cuisine with luxury service (www.wakaxhacienda.com ).
Historically and culturally, Wakax Hacienda taps into Tulum’s “Pueblo Mágico” heritage. The owners have incorporated Mayan cultural elements throughout the resort – from a small replica Mayan village where guests learn about local lore, to partnerships with indigenous artisans for décor (mx.espiritu.com ). Famous ceremonies (like the welcoming temazcal ritual) are offered onsite, honoring the land and its traditions. At a community level, Wakax Hacienda is also known as an advocate of ecological conservation, helping to preserve jungle and cenote ecosystems on its 160 hectares. In this way, it has become more than a hotel – it’s a destination that educates and uplifts the local Maui mayan identity.
Practically speaking, what makes it special to visitors is its “quiet luxury.” Solo travelers and honeymooners alike rave that they feel pampered yet unplugged: no TVs blaring, no room service interruptions (except a discreet turndown tea service), just the sound of crickets. Legendary moments include wedding ceremonies at dusk under arches of candlelight, or yoga sessions at sunrise on the lagoon’s edge. Even the staff often likes to gather at night around a bonfire pit for song and stargazing – a communal vibe that guests sense. In short, Wakax Hacienda is cherished for providing an escape where both families and artists are equally at home. Its reputation is built on exclusive tranquility, cultural richness and the simple joy of living in harmony with the jungle (mx.espiritu.com ) (wezoree.com ).
Visitor Tips and Information
Accessibility: The property is mostly flat and single-story, but pathways are natural (stone, wood and grass) so wheelchair access may be uneven. If you have mobility needs, notify the hotel beforehand to arrange assistance. Note that all facilities (restaurant, event plaza, temazcal) are ground-level or ramped, but some remote trails are rugged.What to bring: Lightweight, breathable clothing is best due to the tropical climate. Don’t forget swimwear for the cenote and lagoon. Bring eco-friendly sunscreen and insect repellent (jungle mosquitos can be active at dawn/dusk). If visiting during Tulum’s cooler months, a light sweater at night can help. A reusable water bottle is recommended – the hotel provides filtered water stations. For event days, consider a portable charger or power bank; while Wi-Fi is available in common areas, outlets may be sparse in outdoor zones.Weather policy: Tulum weather is generally warm year-round. Light rain can occur May–October; for major outdoor events, organizers usually plan a backup tent or schedule buffer. Hurricanes are seasonal (Aug–Oct), so if you visit in late summer, stay updated on forecasts. In rain, marble and tile walkways can become slippery – tread carefully and use provided non-slip mats where indicated.Photography and drones: Cameras are allowed – many guests take photos of the architecture and landscapes. Drones, however, are typically prohibited without advance permission, to protect wildlife and guest privacy. If you want aerial footage for a special event (e.g. a wedding video), coordinate with hotel management when booking. Otherwise, cell phone and handheld cameras are fine.Age restrictions and children: The resort welcomes families, but be aware young children should be supervised around the open water and jungle paths. (As one review noted, scorpions and small lizards have been found in rooms and bathrooms (www.tripadvisor.com ) – a sign of the wild setting, so keep shoes on at night.) There is no strict age cutoff for events, though some retreats may suggest certain sessions for adults only. Babysitting is possible by request. Pets are not allowed on the property.Dress code: Wakax has a casual, bohemian chic vibe. During the day and at events (like yoga), comfortable activewear or casual resort wear is fine. For dinner at El Cocal, “resort casual” is recommended (summer dresses, polos, linen pants; no need for jackets). Since the hacienda has religious-style elements (chapel, Mayan altar), modesty (shoulders and knees covered) is appreciated during ceremonies. Footwear is usually sandals or barefoot on grassy areas; bring water shoes if you plan to swim in cenotes.Arrival time: For hotel guests, check-in is 3:00 PM each day (www.wakaxhacienda.com ). If you arrive early, luggage can be stored and you can use the facilities (swim, dine at the restaurant, etc.) while waiting. For scheduled events, the venue will advise gate or start times. It’s wise to arrive at least 20–30 minutes before any event to get settled, especially if parking or security is involved.Fees and payments: No entrance fee is charged outside of booked events or stays. During events, prices for additional items (drinks, merchandise) are in USD unless otherwise noted. The resort accepts major credit cards for room charges and extras, and can exchange Mexican pesos if needed (www.wakaxhacienda.com ). (When making purchases outside Wakax, local vendors typically expect pesos or sometimes USD.)Tipping and rules: Tipping in Mexico is about 10–15% for restaurant service; housekeeping and bell staff are often tipped a few extra dollars per day. The hotel will remind you of local customs. As a rule, do not feed stray animals or interact with the local wildlife beyond observing at a distance. Quiet hours are informally observed after midnight, but for special events there may be later activities.Connectivity: Wi-Fi is free throughout the property, but signal can fade in more secluded areas. Cell phone coverage is decent for Mexican carriers, but may drop out near cenotes. If you need constant connectivity for work, plan (and bring backups) accordingly, and consider working in the lobby or restaurant where reception is stronger. The resort is a good place to unplug, so emission of devices is a small luxury.Common mistakes: Newcomers often forget insect spray – you’ll want it even in dry season. Another tip: don’t rely on taxi trips at night without booking ahead. Also, because it’s off the grid, don’t count on finding amenities like ATMs or pharmacies on-site; plan cash accordingly. Finally, respect the cultural elements: ask before swimming in cenotes, and remove hats during yoga or cultural ceremonies as a sign of respect.
Frequently Asked Questions
What kinds of events are held at Wakax Hacienda, and how often?
Wakax Hacienda primarily hosts retreats, weddings and spiritual events rather than nightly concerts. Expect things like yoga and meditation retreats, sound healing gatherings, or private ceremonies. For example, it hosted the 5-day Zen Experience wellness festival in Jan 2023 (tucochinito.com ). Events are infrequent and often bespoke – not a regular club schedule. When an event is planned, dates are announced on Wakax’s site or event platforms.
How do I buy tickets or get invited to an event at Wakax Hacienda?
Since Wakax is a private resort, most events require advance tickets or invitations. If it’s a public festival (like Zen Experience), tickets are sold online through the organizer’s platform. For example, Zen 2023 tickets were on TicketFairy (tucochinito.com ). There is no walk-in box office. For private events (e.g. weddings or company retreats), attendees typically receive email invitations or are booked by the organizer. If you’re not sure, check the official event page or contact the Wakax events team directly.
Where is Wakax Hacienda located, and what is the exact address?
Wakax Hacienda is at kilometer 239 on the Cancún–Tulum highway in Quintana Roo, Mexico (www.hilton.com ). The full address is often given as “Carr. Cancún-Tulum Km 239, Tulum, 77776”. It’s about 11 km south of Tulum town center and 9 km north of the Tulum archaeological ruins (www.wakaxhacienda.com ). (Note: Despite the Playa del Carmen reference in its address, it is closer to Tulum.)
How much do tickets to Wakax Hacienda events cost?
Ticket prices vary widely by event. For large retreats, expect tiered pricing from a few hundred to over a thousand USD. For example, the 2023 Zen Experience sold early-bird passes at $599–$999 USD, with a door price of $1,099 (tucochinito.com ). Day passes cost about $200. Some events also offered bundled room packages (e.g. lodging in a suite) which ran into the thousands of dollars (tucochinito.com ). Always check the specific event’s official details for current pricing.
Is parking available at Wakax Hacienda, and is there a charge?
Yes, free self-parking is available onsite (www.hilton.com ). There is no valet or covered parking; just park your car or coach in designated areas. Parking is complimentary for guests and event attendees. (As an aside, airport pickups by Wakax can be arranged by the hotel for a fee, and a parking area near reception is usually accessible 24/7.)
Are there assigned seats or is it general admission?
Most events at Wakax Hacienda are general admission. There are no fixed reserved seats in advance (unless an organizer specifically reserves tables or VIP areas). For ceremonies, guests typically sit in the order they arrive on chairs or cushions. In informal gatherings like yoga or music, attendees spread out on mats or lawn chairs. If a ticketed event offers a VIP upgrade (with guaranteed front-row seating), it will be noted on the event’s ticket info. Otherwise, seating is first-come assigned on the day.
How do I get to Wakax Hacienda from the airport or Tulum?
The resort is best reached by car or shuttle. From Cancun Airport it’s about a 109 km (about 1.5 hours) drive (www.wakaxhacienda.com ). The new Tulum Airport is closer – roughly 53 km (about 50 minutes) away (flylinkshuttle.com ). You can book a private car or taxi at the airport. Taxi vans can also meet you in Tulum town (11 km north) or Playa del Carmen (50 km north). Note that Uber is not reliable in this area, so rely on official taxis or pre-arranged transfers. There’s no direct public bus; most guests take an ADO or colectivo to Tulum and then a taxi the rest of the way.
Is Wakax Hacienda wheelchair accessible?
Wakax Hacienda was built to have one-level buildings and ramps in some areas, but it is set in rugged jungle terrain. Public areas like the restaurant and lobby are accessible, and most rooms are ground-floor without steps. However, outdoor pathways and event lawns are uneven (stone and grass), so wheelchair or walker users may have difficulty off the beaten path. If accessibility is a concern, it’s best to contact the hotel directly – they can help arrange any needed mobility assistance. Some roads are dirt so weather can affect access.
Do events at Wakax Hacienda allow outside food or alcohol?
Generally, outside food and drinks are not permitted during events. Wakax offers its own catering and bar service at functions. For example, the Zen Experience festival was alcohol-free and did not allow outside alcohol (tucochinito.com ). If you’re staying at the hotel, you can enjoy the restaurant and bars on property. For private parties (like weddings), event contracts will specify whether an open bar is included. In all cases, security will enforce any restrictions on outside food or drink.
Is there a dress code for events at Wakax Hacienda?
Dress is generally very casual and reflects a bohemian-resort style. During the day and at yoga or spiritual sessions, people wear comfortable athletic wear or light cotton. For evening dinners at El Cocal or weddings, smart-casual is appropriate (like sundresses, linen trousers, nice shirts). There is no formal coat-and-tie requirement, but modesty is appreciated (for example, avoiding overly revealing outfits during ceremonies). Remember that it’s warm and humid, so weightless fabrics and light colors work best.
Are children and families welcome at Wakax Hacienda events?
Yes, families are welcome at the hotel. There is no age minimum to stay at the resort, so you can bring kids. However, be aware that the natural setting includes wildlife: some families have reported finding small lizards or even scorpions in rooms (www.tripadvisor.com ). Rooms have roll-away beds or interconnected suites for kids. (There are no kids’ clubs, so parents should supervise children around water and uneven paths.) Some specific events might bias to adults (for example, a high-intensity yoga workshop), so check event policies. In general, Wakax is quieter than a party resort, so families with older children who enjoy nature do fine here.
Is photography allowed inside Wakax Hacienda?
Personal photography is allowed in most areas of the resort and at events. Many guests take photos of the hacienda’s architecture, gardens and cenotes (it’s highly photogenic!). If there’s no event, you can snap photos freely. During ticketed events, photography policies vary: usually personal cameras and phones are fine, but professional photography (e.g. for media or marketing) may require permission. Drones, however, are typically not allowed without prior approval, to respect guest privacy and wildlife. If you plan a photo session (e.g. engagement shoot), inform the hotel for any location guidelines.
What payment methods are accepted at Wakax Hacienda?
The hotel accepts Mexican pesos and major credit cards at check-in and on-site purchases (www.wakaxhacienda.com ). Some menus and tickets may be priced in USD (especially for foreign tourists), but you can pay in pesos or dollars. If you pay cash, small solutions are made for change. Room rates and event fees are normally quoted in USD online, so double-check your currency. It’s advisable to have a credit card for holds and incidentals. Gratuities and local taxi fares are usually in pesos.
Are there age restrictions for Wakax Hacienda’s frequently asked questions?
No, generally there are no age restrictions just for visiting Wakax Hacienda itself. It is a family-friendly resort, so guests of all ages are allowed unless a specific event has its own age rules. For example, a children might not be admitted to a nighttime ceremony or a high-level workshop, but most daytime activities and the hotel stay itself have no age minimum. Do note, though, that if you plan to join an event like Zen Experience, the organizers might suggest some age guidelines (usually teenagers and up). Always check event details if you’re bringing minors.
