Festival Ticketing Software and Event Management System

Get Daily Payouts for Cashflow, Sell More Festival Tickets, Reward Ticket Buyers, Control Ticket Resale, and Reduce Marketing & Operational Costs

Sell more festival tickets with our advanced festival marketing software and receive ticket funds directly into your bank account.

Trusted, secure payments

Stripe is a trusted payment gateway and merchant account used by millions of businesses worldwide

Festival marketing tools

Use our advanced festival management and marketing software to increase your festival's ticket sales

Accept more payment methods

You can accept payments in multiple ways, including credit/debit cards, Afterpay/Clearpay, and more

Get paid before your festival

Stripe has fast payouts, often daily, so you can get paid out quickly before your event

Selecting the best festival ticketing software is crucial for efficiently managing your event. In this article, you’ll find a breakdown of the key features, pricing, and service options to look for, so you can choose a platform that meets your festival’s needs and your budget, without any promotional bias.

Key Takeaways

  • Effective festival ticketing software like Ticket Fairy provides extensive features such as multi-day passes, wristband management, and a mobile-friendly interface which can increase ticket sales by 15-25%.

  • Advanced tools integrated into festival ticketing platforms can enhance event success, offering seamless integration with marketing efforts, customizable table maps, and features encouraging attendee engagement.

  • Ticketing platforms must support virtual events and offer robust support for payment processing and fraud prevention to ensure a secure and convenient experience for both organizers and attendees.

Choosing the Right Festival Ticketing Software

As an event organizer, the choice of event ticketing software can make or break your festival. The best solutions allow you to sell tickets online, streamline your ticket sales and manage large festivals with ease. But with several event ticketing software options available in the market, it can be challenging to pinpoint the one that best suits your needs.

Ticket Fairy stands out for its comprehensive integrated system that goes beyond just selling tickets. It offers a plethora of features for managing ticket sales, analyzing marketing data, and engaging with attendees. What makes it a favorite among event professionals is its ability to boost ticket sales by 15-25% through its unique referral system. Ticket Fairy’s emphasis on enhancing sales and optimizing management strategies has led to its widespread adoption in the event industry.

Key Features to Look For

The right festival ticketing software should offer tools that not only streamline your event setup but also handle your ticketing needs with efficiency. Key features to look for include:

  • Support for multi-day passes

  • Wristband management

  • Customizable table maps

  • Multiple payment gateways

  • Event check-in

  • Analytics and reporting

  • Email and social media integration

  • Security

  • A mobile-friendly interface

These features can enhance the event experience for the attendees and ensure a successful event. For example, multi-day pass support and wristband management can facilitate efficient ticketing and access control at multiple events, while customizable seating charts can prioritize guest comfort and improve the overall event experience. These features provide the necessary flexibility and convenience for accommodating last-minute adjustments, contributing to the most successful event.

Evaluating Pricing and Support

Not only features and functionality matter, but pricing and support provided by the ticketing software are also significant factors to consider. Ticket Fairy, for example, offers:

  • A complimentary online event ticketing system for free events

  • A fee-per-ticket sold pricing model for paid tickets or NFT token-gated events

  • Service fee percentages that go down as the ticket price goes up (in addition to payment processing costs)

This pricing model is in line with other platforms such as Eventbrite.

When it comes to support, Ticket Fairy provides:

  • Round-the-clock customer support

  • Well-prepared staff to promptly address any technical issues or glitches

  • A dependable resource for inquiries as they arise

This ensures a smooth experience for all your events, including complex events, in person events, and your next event, on your event page.

Harnessing Advanced Tools for Festival Success

The tools you utilize play a vital role in the success of your festival. Event ticketing software like Ticket Fairy offers advanced tools that can enhance your festival’s success. Among these are multi-day passes, wristband management, and customizable seating charts. These tools can give you the edge in managing a successful event, whether it’s a small community gathering or a multi-day music festival drawing tens of thousands of attendees.

In addition to these features, festival management tools integrate with marketing efforts, facilitating:

  • the creation of landing pages and call-to-actions

  • ensuring a consistent brand image with content and design

  • collecting registrations via email

  • leveraging social media to spread the word about the event

This makes it an essential tool for festival teams.

Multi-Day Passes and Wristband Management

The implementation of multi-day passes and wristband management can potentially enhance the festival experience for attendees by offering:

  • Quick identification for security

  • Expedited access and efficient entry

  • Insights into attendee behavior

  • Decreased risk of ticket loss

  • Reduced wait times for admissions and attractions

  • Improved security through visible identification.

Festival organizers can efficiently handle multi-day passes by leveraging ticketing software such as Ticket Fairy. This software allows them to generate event tickets for multi-day events and verifies that attendees present the appropriate wristband or credential during ticket scanning. Additionally, wristbands integrated with NFC technology facilitate the management of different festival aspects, including vendor onboarding, establishment of cashless payment top-up points, and promotion of attendee engagement.

Customizable Seating Charts

Customizable seating charts offer a key advantage to both organizers and attendees. For organizers, they provide:

  • The flexibility to optimize ticket sales through detailed visuals and seat view images

  • Enhanced user experience by enabling attendees to choose their preferred seats

  • Personalizing the seating experience for VIP guests or special attendees

  • Streamlining event management

For attendees, customizable seating charts enable event organizers to customize seating arrangements according to attendee preferences. This focus on comfort, visibility, and proximity to specific event features enhances the overall attendee experience, leading to increased satisfaction and personalized enjoyment.

Integrating Festival Ticketing with Marketing Efforts

Seamlessly integrating your festival ticketing with your marketing efforts can significantly boost your ticket sales. The integration can be achieved through various methods, including:

  • Email marketing

  • Social media marketing

  • Influencer marketing

  • Retargeting ads

  • Analytics and data tracking

A key aspect of this integration is the implementation of reward programs and referral systems. Such systems incentivize ticket purchasers to spread the word about your event among their connections, offering essential marketing and analytics capabilities to help you optimize your revenue opportunities.

Reward Programs and Referral Systems

Reward programs and referral systems play a significant role in shaping the behavioral loyalty of festival attendees by:

  • Encouraging repeat attendance

  • Encouraging active engagement

  • Fostering a stronger connection to the brand

  • Leading to sustained support

  • Increasing ticket sales

  • Ultimately enhancing the customer lifetime value for organizers.

The implementation of multi-day passes and wristband management can potentially enhance the festival experience for attendees by offering:

  • Quick identification for security

  • Expedited access and efficient entry

  • Insights into attendee behavior

  • Decreased risk of ticket loss

  • Reduced wait times for admissions and attractions

  • Improved security through visible identification.

Upselling Opportunities

Upselling opportunities in festival ticketing can significantly boost your revenue. These opportunities include offering additional events or experiences such as festival food events, VIP access, or exclusive workshops, and providing discounts for purchasing multiple tickets or bundling other benefits with ticket purchases.

The best practices for implementing upselling during the ticket purchasing process involve:

  • Utilizing incentives such as discounts, bonuses, or freebies

  • Engaging customers with open-ended questions

  • Introducing upsells at the appropriate time

  • Customizing pitches to each buyer’s specific needs

Access Control and Fraud Prevention

Reliable ticketing software should inherently possess features such as access control and fraud prevention. Ticket Fairy ensures secure ticket transfers by mandating that all transfers are carried out through the ‘Sell Ticket’ function on their website, thereby guaranteeing that the transfer of ticket use or ownership is regulated and authentic.

In addition to this, Ticket Fairy provides credit card fraud protection by implementing measures such as requiring the individual ticket names to match photo ID at the door and enabling secure person-to-person ticket transfers only at face value, thereby preventing scalping and unauthorized sales.

Customizing Your Festival Ticketing Experience

The ability of an event organizer to tailor the festival ticketing experience can have a significant impact on attendee satisfaction. Ticket Fairy offers extensive customization options, including the ability to tailor event pages and utilize data capture fields in festival ticketing software.

Customizing the festival ticketing experience contributes to enhancing attendee satisfaction through:

  • the provision of a personalized and convenient process

  • seamless registration and check-in

  • integration with event apps

  • the creation of a unique experience tailored specifically to the needs and interests of attendees.

Analyzing Attendee Data for Future Success

Insights into demographics, geographics, and attendee preferences can be garnered through the analysis of attendee data, aiding event organizers in planning for future triumphs. Ticket Fairy offers a wide range of features for analyzing attendee data, providing data analytics and insights that enable event organizers to gain a deeper understanding of their audience.

The process of interpreting demographic data includes:

  • Collecting information on age, race, gender, location, and income

  • Analyzing this data to identify patterns

  • Creating attendee personas to represent the target audience

  • Refining these personas with customer data and event feedback.

Payment Processing and Payout Options

Flexibility and convenience in payment processing and payout options are necessities for event organizers. Ticket Fairy offers the following options:

  • Connect with Stripe for daily payouts

  • Use Ticket Fairy payment processing, with payouts made 10-15 business days after the event

  • Other payment gateways like RazorPay and Xendit are also supported.

Integrating Stripe benefits event ticketing platforms by:

  • Enhancing payment management capabilities

  • Facilitating direct credit card payments on the event website

  • Providing access to multiple payment platforms such as AfterPay and ClearPay

  • Accepting all major card brands

  • Enhancing security measures to combat fraud

  • Automating ticket tracking

  • Offering customizable payout periods with flexible onboarding procedures.

Get Started Today

Like what you see? Create your free Ticket Fairy account now to sell tickets online . You can set up your own beautiful event page and start selling tickets online in just minutes, without needing to speak to anyone, but we're here when you need us!

It's never been easier to sell tickets online and execute a successful event. We give you all the tools you need to sell more tickets than ever before!

You can book a training session with an account manger at any time to get the most out of our event ticketing software, and execute your promotion and live event marketing strategy. We can even help you create a solid event marketing plan!

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Frequently Asked Questions for Event Organizers

Ticketing Features for Music Festivals

I need a festival ticketing platform. What festival-specific features do you provide compared to generic event ticketing platforms?

Festival ticketing is particularly difficult as festivals are complex events and have unique needs. Ticket Fairy has been designed to support the largest, most challenging events, festivals being one of the best examples. With our festival ticketing software, you can create event tickets for multi day events, show the correct wristband or credential when a ticket is scanned to maximize door throughput and reduce long lines, and manage accreditation and guest lists at scale. You can even make multiple ticket pages and target marketing campaigns to different content, such as a page for a specific stage or music genre. We are your comprehensive festival management software for music festivals, food festivals and film festivals, made with festival producers in mind.

How do festival multi day passes work?

You can create ticket types that are valid for a single day or multiple days, and set a valid scanning range for each. Once the ticket is scanned, you would issue the correct wristband to the ticket holder for the entire validity of that ticket type.

Ticket Fees and Pricing

Who pays for your ticket fee?

In most cases, this is paid for by the ticket buyer, but you can optionally choose to absorb it instead. We keep the service fee per ticket reasonable for your ticket buyers, unlike most of the event ticketing industry. The ticket fee percentage depends on your ticket price, and includes the cost of credit card processing.

Do you charge for free events?

No, we do not. There is no cost for free events - it's a totally free event ticketing system. We only charge if you are selling a paid ticket or an NFT token-gated ticket.

Who pays the payment processor fee for Stripe payments?

The Stripe payment gateway fees for processing payments are included in the Ticket Fairy service fee that's added to each ticket, so the ticket buyer covers these processing costs. There is no cost to event organizers.

Do you charge for issuing guest tickets?

There is no charge for issuing guest tickets. These are free tickets and are not subject to any ticket fee.

Payments and Payout of Ticket Revenue

How do event payments work and when do I get my ticket revenue?

If you connect your own Stripe account, you get daily payouts from Stripe directly, getting your exact ticket price / face value into your bank account. Just add your bank details in Stripe's dashboard. You don't pay the Stripe credit card processing fee. It's paid for from the ticket fees that ticket buyers pay. If you choose to use Ticket Fairy payment processing, we pay you 10-15 business days after your event. We also support other payment gateways like RazorPay in India and Xendit in Indonesia.

What makes the payment gateway within your event ticketing software reliable?

We partner with trusted payment gateway providers, such as Stripe, Adyen, Razorpay and Xendit, ensuring your transactions are secure and smooth when you sell tickets. The processing fee for each payment gateway is included in the overall ticket service fee, and does not cut into your ticket face value, unless you choose to absorb it.

Can I sell event tickets at the door?

Yes, we integrate with Stripe Terminal card readers for door sales, with full financial reporting in our dashboard, showing how many onsite ticket sales you had vs online ticket sales.

Can I receive online payments into my PayPal account?

No, you must use a supported payment integration like Stripe.

Can I offer payment plans to my customers?

Yes, we use Stripe Subscriptions to power our payment plans functionality.

Are there any setup fees or monthly fees?

No, there is only a service/booking fee added to each ticket that the ticket buyer pays, which includes the Stripe payment processing fee. There are no hidden fees or unexpected costs.

Event Page Customization, Custom Branding, and Event Website Integration

What level of customization do you provide?

You can upload custom backgrounds and headers to customize your event page, collect custom information using data capture fields and configure many different features from our event management dashboard.

Can I sell tickets on my own website or mobile apps?

We have a white label event ticketing system that allows the entire ticket buying experience to happen on your event website or in your mobile app, taking on your own look and feel. Your attendees will be able to buy tickets in the same place as all your other event content. Book a demo with our team to discuss how.

Virtual Events

Do you support virtual events?

Yes, we have full support for online events. Contact our support team if you need help with setting up a streaming server.

Event Ticketing Features

Do you support add ons?

Yes, you can define add ons that will be presented to your ticket buyers once they have chosen the ticket type they want to buy.