About Customhouse Street
Customhouse Street in central Gisborne is best known for its heritage-listed entertainment venue – the Dome Bar & Cinema (housed in the historic Poverty Bay Club building) at 38 Childers Road (on the corner of Customhouse and Childers). This grand Edwardian structure was originally built in 1898 for the Poverty Bay Club (a gentlemen’s club founded in 1874) . Its most distinctive architectural feature is the former billiards room, rebuilt in 1913 with three large stained-glass domed skylights overhead . Today the space has been transformed into an independent “dine-in” theatre combining old-world charm with modern facilities. In practice it offers a cozy club-like atmosphere with a fully licensed bar, gourmet pizza service and intimate seating (about 60 guests on a flat floor ). The blend of ornate heritage architecture and fun social vibe makes Customhouse Street’s venue unique in Gisborne’s arts scene.
Events and Programming
The Customhouse Street venue (the Dome Cinema) runs a busy, year-round schedule. On most nights (Wednesday through Sunday) there are art-house and independent films on the big screen. A typical week might feature a mix of recent international indie titles, popular mainstream movies, and special screenings (e.g. film festivals or classics re-releases). Monthly themed events are a highlight for many locals. For instance, the “Far Out!” Film Night is a monthly cult-movie event held on the last Tuesday of each month (tickets $15 cash) . Vinyl enthusiasts meet on the last Friday of each month for an open DJ Vinyl Night (free entry, 18+) . Live music is also a staple: the first Tuesday of each month is “Poverty Bay Blues Night” featuring local blues bands ($10 cover) . Beyond these recurring series, the space hosts one-off performances, comedy shows and touring Kiwi acts. Recent examples include acoustic and jazz gigs, spoken-word nights and independent singer-songwriter concerts. In short, you’ll find anything from movie marathons and film lectures to acoustic gigs and DJ parties – it truly serves dual roles as both an art-house cinema and a small-scale concert hall . Because it is small and community-driven, many events sell out quickly; keeping an eye on the venue’s calendar and booking early is wise.
Tickets and Booking
Ticketing is straightforward. Most film screenings and special movie nights (like Far Out) have a flat entry price of NZD 15, payable at the door . Monthly event nights vary: for example, Blues Night is typically NZ$10 on the door , while Vinyl Night and some free-entry events are just that – free (18+ only). There is no traditional box-office office; instead, tickets are usually sold at the venue itself or online in advance. The Dome Cinema encourages patrons to buy tickets early for popular events – for example, the Far Out Film Night page advises that “bookings [are] highly recommended” and to arrive 15–30 minutes early . Box office policies are event-specific (some private concerts may use online ticket platforms), so it’s safest to check the Dome’s official website or social media for on-sale dates. In general, arriving early or reserving online (if available) is a good strategy, as the 60-seat theater can sell out on weekends.
Seating and Layout
Inside, the Customhouse Street venue has one main auditorium: a single, flat-floor theater with a low stage or screen at the front. There are roughly 60 seats in total (since no sloped tiers, all seating is on one level with a high ceiling) . As noted by Cinematreasures, patrons usually sit on “plush single and double beanbags” near the front and large leather couches at the back . In other words, seating is mostly unreserved general admission; guests pick their spots from a mix of beanbags, sofas or chairs once they enter. The room’s triple-domed stained-glass ceiling creates a grand ambiance while ensuring sightlines are good from every seat . For film screenings, middle-of-room seats (mid-floor beanbags or couches) offer a balanced view – the very front can feel a bit close. During concerts or party nights, arriving early secures front-row standing room (the wide-open layout has no barriers). Audio-wise, the house sound system is rated excellent, and acoustics in the intimate hall are lively but clear. Balcony or side areas above the bar (the old lounge) allow a casual vantage too, though most visitors prefer the main hall. In short, any seat at the Dome offers good visibility of the stage/screen in a homey environment .
Getting There and Parking
The venue is prominently located at 38 Childers Road (corner of Childers and Customhouse Streets) in downtown Gisborne www.ticketfairy.com . By car, on-site parking is very limited (just a few small lots next to the building). Street parking on Childers Road and the surrounding blocks is usually free in the evenings (though always obey any time-limit signs) www.ticketfairy.com . If those spots fill up, additional parking is often found a few blocks away on Gladstone Road (Gisborne’s main street). Taxis and rideshares serve the area – the venue notes that cars and Uber can drop guests right at the corner of Customhouse and Childers www.ticketfairy.com . Public transit in Gisborne is minimal: the local GizzyBus runs route 1 (including a stop on Childers Road) on weekdays only www.ticketfairy.com . There is no late-night bus service, so if you arrive after dark or on weekends, plan to drive, taxi or rideshare. Address and signage are clear, so most mapping services should get you there easily.
Inside the Venue
Upon entry, you’ll step into a warm, relaxed pub scene. The entrance opens to the Dome Bar – a casual taproom with high tables, couches and a long counter. It’s fully licensed: beer, wine, spirits and cocktails are available, and the bar typically opens around 5pm on show nights www.ticketfairy.com . Dinner patrons often grab wood-fired pizza (from a local kitchen partner called Troff) and either dine at the bar or order it to be delivered in the theater. In fact, during longer films there is an intermission where staff will bring pre-ordered pizzas, fries or other snacks to your seat www.ticketfairy.com . This means you can comfortably eat or drink while watching. Restrooms are found just off the bar area and are maintained as clean. The entire building is well-lit before showtime (for socializing) and is dimmed for screening. Other amenities are sparse: there’s no formal coat check or luggage storage (guests usually stow coats on chairs if needed), and no public Wi-Fi is offered www.ticketfairy.com . Mobile reception is generally OK, and staff recommend doing any online tasks on your phone before you enter the theater. Overall the vibe is very informal and accommodating – staff are helpful about seating and orders, so you can simply relax and enjoy the show.
Nearby Amenities
Customhouse Street sits right next to Gisborne’s downtown district, so there are plenty of nearby amenities. For dining or pre-show drinks, walk a few blocks to Childers or Gladstone Road. You’ll find casual cafés (like Elizabeth Café on Childers) and a variety of eateries – pizza shops, Thai and Indian restaurants are all within about a 5–10 minute walk www.ticketfairy.com . On Gladstone Road, some popular spots include Flagstaff Eatery, The Rivers Bar, and more formal dining venues (great for a meal before an evening show). Late-night options are more limited, but a few local bars and 24-hour-ish food outlets stay open for a bit after events. In terms of lodging, several hotels and motels are within walking distance: for example, the Copthorne Hotel Elms on Gladstone (just a block away) and the nearby Quest Apartments are convenient for out-of-town guests www.ticketfairy.com . Further up Gladstone are the SkyCity Hotel and Manutuke Motel, and budget accommodations like the Wattle Inn or Gisborne Holiday Park are only a short drive from the venue www.ticketfairy.com . In summary, Customhouse Street’s central spot means that parking, fuel, dining and lodging are all easy to reach on foot or by a quick drive.
What Makes This Venue Special
The Customhouse Street venue is special largely because of its unique character and history. Its heritage listing (Category 1) reflects the beautifully preserved Edwardian architecture – for instance, the 1913 billiard room ceiling with its three illuminated stained-glass domes is a rare heritage feature that you’d be hard-pressed to find in a modern cinema. In the cool, vintage space, the Dome’s ambiance is frequently praised: travelers have noted it was once ranked #2 on a world list of “coolest dine-in theaters,” and local media even called it “the country’s coolest cinema” www.ticketfairy.com . The blending of art-house cinema with a licensed bar and pizza kitchen creates a warm, communal vibe (“old world and romantic,” as one reviewer put it). Culturally, the venue has become a communal hub – many of Gisborne’s musicians love its intimate setting and interact freely with the crowd in the cozy garden/bar area . It’s also one of the few big flexible event spaces in Gisborne: one night it might host a business banquet, the next it’s a dance-floor concert under fairy lights. This versatility, combined with genuinely friendly service, means locals and visiting artists alike say the Dome (Customhouse Street) has “character” you won’t find elsewhere. In short, it’s more than just a rectangular hall – it’s a piece of Gisborne heritage that’s been given new life as an arts and community venue www.ticketfairy.com .
Visitor Tips and Information
Accessibility: The venue is only partly accessible. The main entrance has a short flight of stairs (no ramp) because it’s in a historic building www.ticketfairy.com . Once inside, however, the main theater floor is flat with wide aisles, and staff are happy to help wheelchair users to suitable seats www.ticketfairy.com . If you have mobility needs, it’s best to call ahead so staff can make accommodations (even arrange drop-off at the side door). Restrooms are modern and on the same level.
What to Bring: Bring your photo ID if you plan to drink alcohol – staff check IDs strictly for 18+ events www.ticketfairy.com . Carry cash for some payments; for example, the “Far Out” film night is cash-only at $15 per person . Small personal items and bottled water are fine, but there’s no cloakroom – large bags or outside alcoholic drinks are not allowed www.ticketfairy.com . Dress is casual (jeans or smart-casual are common). If attending a standing-night or club event, wear comfortable shoes. For seated screenings, arriving 15 or 20 minutes early is wise so you can pick your preferred beanbag or couch.
Common Mistakes: Avoid arriving late. Because the theater is small, latecomers may miss the show if it’s sold out. Also note that parking along Childers Road can fill up before big weekend shows, so plan extra time to park. For outdoor areas: the upstairs garden bar is covered but can be chilly in winter – bring a light jacket if you’ll be out there. Keep in mind that public bus service stops in the late afternoon; if you have an evening or weekend event, you’ll likely need a car, taxi or rideshare to get home. Finally, don’t try to sneak in outside alcohol or large snacks – the Dome has its own food and bar offerings.
Age Restrictions: This is a licensed venue, so you must be 18 or older to drink alcohol and you should carry photo ID at all times www.ticketfairy.com . Many evening events (like Vinyl Night and Blues Night) are strictly 18+ and will check IDs, but children and teens can attend family-friendly movie showings (PG or G rated) with adults.
Where exactly is the Customhouse Street venue located?
The venue is at 38 Childers Road in Gisborne, right at the corner of Childers Road and Customhouse Street . This is in the city center, just a block from Gladstone Road (main street).
How many people does the venue hold?
The auditorium has seating for about 60 people . There are no fixed "rows" – the flat floor allows flexible seating on beanbags and couches. For standing events, you could fit more people in, but 60 is the official seated capacity.
Is there parking available at the venue?
On-site parking is very limited (just a few small parking spots around the building) www.ticketfairy.com . Most visitors park on nearby streets. Childers Road itself usually has free parking in the evenings, and there are additional spaces on adjacent side streets or a few blocks away on Gladstone Road www.ticketfairy.com .
What are the public transit options?
Public transport is limited. The GizzyBus runs a weekday route (#1) that stops on Childers Road near the venue www.ticketfairy.com . However, there are no late-night or weekend buses. For evenings and weekends, you’ll need to use a car, taxi or rideshare. Ride-share drivers can drop you off right at the corner of Customhouse and Childers for convenience www.ticketfairy.com .
What seating options are available?
Seating is general admission. When you arrive, you can choose from a variety of spots: plush beanbags on the flat floor up front, or large leather lounge couches toward the back . There are also a few scattered tables along the sides. Because the floor is flat, sightlines are good from anywhere. Early seating guarantees the best choices, especially for coveted front-row beanbags.
Is the venue wheelchair accessible?
The venue has partial accessibility. The entrance up to the cinema requires climbing a short flight of steps (no ramp), so those with wheelchairs may need assistance www.ticketfairy.com . Once inside, the theater floor is flat with wide aisles www.ticketfairy.com . Staff can assist with seating if needed. If you require level access, it’s recommended to call ahead so they can accommodate you (for example, by arranging drop-off at an accessible door) www.ticketfairy.com .
What is the ticket price?
For most film screenings and events at this venue, the ticket price is NZ$15 per person (cash) . Some recurring events have different pricing: for example, the first-Tuesday Blues Night is typically NZ$10 on the door , while monthly Vinyl DJ nights are free entry.
How do I buy tickets?
Tickets are usually sold at the venue’s entrance when the doors open. In many cases you can just pay on the spot at the door (cash is often required for special nights, e.g. Far Out Film Night is “$15 cash only” ). For some events and sold-out shows, you may need to buy online in advance – the best source is the Dome Cinema’s official website or local ticket outlets. When in doubt, arriving early is the safest way to secure a ticket.
Are outside drinks or food allowed?
You may bring a small snack or bottled water for personal use, but outside alcoholic drinks are not allowed. The venue is fully licensed, so if you want beer or wine you must purchase it at the Dome Bar www.ticketfairy.com . Since a full food menu (pizza, fries, snacks) is available on-site, carrying in large meals is unnecessary – staff will even deliver pre-ordered pizzas and fries to your seat during intermissions www.ticketfairy.com .
Is photography or videography allowed?
No. For the respect of performers and copyright rules, photography and video recording are not permitted during movies or live performances. This is standard cinema etiquette and will be enforced by staff.
Is there Wi-Fi available?
No. There is no public Wi-Fi or charging station provided at the venue www.ticketfairy.com . It’s best to assume you have no internet access inside. Mobile phone reception in downtown Gisborne is generally good, so you can use cellular data if needed, or handle online tasks before arriving.
Are there any age restrictions?
Yes. Because it’s a licensed venue, you must be 18 or older to purchase alcohol and should carry valid photo ID www.ticketfairy.com . Many events (like jazz nights or DJ parties) are 18+ only. However, children and teens are welcome at family-friendly movie screenings (typically G or PG-rated shows) as long as they’re accompanied by an adult.
When should I arrive before a show?
Plan on arriving at least 20–30 minutes before showtime, especially for popular events. This gives you time to find parking, pick a good seat, and visit the bar or restroom. On busy nights (like weekends or community events) streets can get congested, so an early arrival also avoids rush-hour delays www.ticketfairy.com .
Is there an age limit or dress code?
The atmosphere is casual, so there is no formal dress code – jeans and t-shirts are common and acceptable. As for age: events are either all-ages (for movies) or 18+ (for nightlife). Be sure to check the event rating. If it’s 18+, you will need ID. Otherwise, dress comfortably and appropriately for the weather.
Are food and drinks available inside?
Yes. A full bar serves beer, wine, spirits and cocktails www.ticketfairy.com . There is also an on-site food service (pizza, fries, snacks) available from early evening. You can order at the bar or even ahead of the movie so that staff bring it to you during intermission www.ticketfairy.com . The menu is casual fare, but the key is: there’s no need to bring your own food inside.
