Event Ticketing Platform & Marketing Software

In most cases, this is paid for by the ticket buyer, but you can optionally choose to absorb it instead. We keep the service fee per ticket reasonable for your ticket buyers, unlike most of the event ticketing industry. The ticket fee percentage depends on your ticket price, and includes the credit card processing fee.

No, we do not. There is no cost for free events - it's a totally free online event ticketing system. We only charge if you are selling a paid ticket or an NFT token-gated ticket.

No, there is no charge for issuing guest tickets. These are free tickets and are not subject to any ticket fee.

If you connect your own Stripe account, you get daily payouts from Stripe directly, getting your exact ticket price / face value into your bank account. You don't pay the Stripe credit card processing fee. It's paid for from the ticket fees that ticket buyers pay. If you choose to use Ticket Fairy payment processing, we pay you 10-15 business days after your event. This is subject to our revenue release policy We also support other payment gateways like RazorPay in India and Xendit in Indonesia.

We partner with trusted payment gateway providers, such as Stripe, Adyen, Razorpay and Xendit, ensuring your transactions are secure and smooth when you sell tickets. The processing fee for each payment gateway is included in the overall ticket service fee, and does not cut into your ticket face value, unless you choose to absorb it.

Yes, we integrate with Stripe Terminal card readers for door sales, with full financial reporting in our dashboard, showing how many onsite ticket sales you had vs online ticket sales.

You can upload custom backgrounds and headers to customize your event page, collect custom information using data capture fields and configure many different features from our event management dashboard.

We have a white label event ticketing system that allows the entire ticket buying experience to happen on your event website or in your mobile app, taking on your own look and feel. Your attendees will be able to buy tickets in the same place as all your other event content. Book a demo with our team to discuss how.

We will be the first point of contact for your ticket buyers, for all technical support, event enquiries and customer complaints. If we cannot answer their enquiry suitably, we'll get in touch with you for advice.

We have plenty of options to make the execution of your event as smooth as possible (many of our team are former or current event organizers, with a wealth of event production and event management experience), such as sending a team to larger events to make sure the gates and box office are set up correctly and your staff are trained on Entry Fairy ticket scanning app. Speak to your account manager to discuss exactly what you need from our vast services ecosystem.

Absolutely! We have dedicated online event functionality, which issues tickets that have a unique stream viewing link. You can use your own streaming server to deliver video, or even Zoom with our Zoom integration. We can also provide you with a rock-solid video streaming server if you don't have access to one of your own. If you want to run a hybrid event, that's also possible.

We provide a full suite of digital marketing workflows that are built specifically for event organisers and festival producers. Our marketing automation and referral marketing tools generate organic engagement, social media shares and a significant revenue uplift. Your digital team can create multiple ticket landing pages to A/B test messaging and create dedicated pages for specific audience segments or ad sets. Our pre-registration system allows for calls to action on the confirmation page to increase the number of followers on your social media accounts. Our goal is to get you to having a profitable event for as low a marketing spend as possible.

In addition to our ticketing platform's own marketing tools, we also syndicate your event details to our event listings partner network. This means that your event information will appear on local, national and international websites that have their own audiences, reaching people beyond your network. Each partner web site will have a dedicated page listing your event, with a link to your event page, increasing the likelihood that you will sell more tickets.

Festival ticketing is particularly difficult as festivals are complex events and have unique needs. Ticket Fairy has been designed to support the largest, most challenging events, festivals being one of the best examples. With our festival ticketing software, you can create event tickets for multi day events, show the correct wristband or credential when a ticket is scanned to maximize door throughput and reduce long lines, and manage accreditation and guest lists at scale. You can even make multiple ticket pages and target marketing campaigns to different content, such as a page for a specific stage or music genre. We are your comprehensive festival management software for music festivals, food festivals and film festivals, made with festival producers in mind.

You can create ticket types that are valid for a single day or multiple days, and set a valid scanning range for each. Once the ticket is scanned, you would issue the correct wristband to the ticket holder for the entire validity of that ticket type.

You can use our ticket scanning mobile app, Entry Fairy, or use our API feed to allow any 3rd-party RFID system to scan our ticket QR codes. As your event approaches, you will get an automatic email from the system with a link to download the app and information on how ticket scanning works.

They will receive an order confirmation email with PDF event ticket attachments that have scannable QR codes. These event tickets can also be downloaded from the My Tickets section of our website if the email cannot be found.

Yes, we offer integrations with popular event-specific CRMs such as Hive and Audience Republic. These integrations allow you to seamlessly sync your event data, attendee information, and ticket sales, enhancing your ability to manage relationships with your audience and streamline your event marketing efforts.

Absolutely! We offer a robust Zapier integration, allowing you to connect Ticket Fairy with over 3,000+ apps. This integration enables you to automate workflows, sync data across platforms, and create custom triggers based on ticket sales or attendee actions, significantly enhancing your event management efficiency.

We offer a seamless integration with Mailchimp that automatically sends new opt-in subscribers to your specified Mailchimp lists. This integration ensures that your email marketing efforts are always up-to-date with the latest subscriber information from your events, allowing you to engage with your audience effectively and maintain a clean, current email list.

Yes, we integrate with several leading RFID providers including Billfold, WRSTBND, Intellitix, Mycashless, and Weezevent. These integrations allow for seamless access control and cashless payments at your events. Our system can communicate in real-time with these RFID systems, ensuring smooth operations and enhancing the overall attendee experience at your events.

Absolutely! We support full integration with the Meta pixel. You can easily add your Meta pixel ID to your event pages, allowing you to track conversions, optimize ads, and build targeted audiences for your Facebook and Instagram advertising campaigns. This integration helps you maximize your social media marketing efforts and improve your return on ad spend.

Yes, we fully support Google Tag Manager integration. You can easily add your Google Tag Manager container to your event pages, allowing you to manage and deploy marketing tags (such as Google Analytics, Google Ads, and other third-party tags) without modifying the code. This integration provides you with greater flexibility and control over your tracking and marketing efforts across various platforms.

We do have special pricing for charity events and non profit organizations! Get in touch with us to discuss the available options. You can collect optional donations during the event registration process of your fundraising event.

We do, even if your event runs for several months. Recurring events that are long-running and need time slot ticketing are fully supported. The ticket page will have a calendar view where your customers can select a date, which will then show the time slots that are available. Once they select a time, they will see which ticket types are available within that time slot. If they want to change the time slot post-purchase, this can be managed from within their Ticket Fairy account, without having to contact you or customer service. You can also sell gift cards that can be redeemed by the recipient and pick their own time slot.

You can create as many ticket types as you want. You can have different ticket classes (such as General Admission and VIP), and multiple ticket tiers within each class. We even have functionality to create table types with different capacity ranges, base prices, additional prices per head and the option to only take a deposit payment of a certain percentage of the table minimum spend online.

We have real time statistics on all your ticket and add-on sales, which can then be filtered by ticket type, date of sale, or custom tags. You can track sales from affiliates, promoters and promotional codes, as well as see what's currently being purchased in shopping carts.

We allow you to set up multiple ticket tiers with different amounts of inventory, such as tickets for early birds. Once a tier has sold all of its inventory, the next one will activate automatically. This is the fairest method of online ticket sales, rather than dynamic pricing that changes the price of a ticket tier or seat based on traffic.

We have built Ticket Fairy to be a very flexible ticketing solution. You can select which type of event you have (music festival, food festival, corporate event, concert, private party, esports tournament, etc.) and different features will automatically activate. Depending on which settings you choose in those features, there is conditional logic to present the right purchase flow to your attendees.

Yes, we are perfect for event planners who are producing events on behalf of others! You can make multiple event brands under one user account, each with its own team and multiple users. You can add your clients to their specific brand and manage all your events in one place.

We support first-time event creators, or established promoters and event professionals who have been in business for decades and want to run a large scale event. No event is too big or too small. We just want to help awesome events be successful, and give you all the tools you need to sell more tickets, spend less money on marketing and ease as much stress as possible! Selling tickets online has never been easier!

No, you can create unlimited events in our event management dashboard.

Yes, we support BOCA ticket printers that are used widely in the events industry for thermal ticket printing on commonly-available ticket stock.

We insist on a name for every ticket purchased, which must match the photo ID shown at the event. If the original buyer wants to change the name on the ticket, they can use Ticket Fairy resale to transfer the ticket to a new owner.

Yes, we do. You can sell tickets online with assigned seating using clickable seating charts, and even define standing/general admission areas. Our reserved seating system also supports the sale of season tickets. You can create your own custom seating charts directly inside our user friendly event management dashboard.

Yes, custom data capture fields can be added either at the order level or per ticket sold.

Yes, you can. Add ons will be presented to your ticket buyers once they have selected the type of ticket that they want to buy. You can map add ons to specific ticket types so a ticket buyer never sees an add on that is irrelevant to the ticket type that they are purchasing.

We do things a little differently than other ticketing platforms. You create an individual promotion, set its discount pricing structure, and then you can add as many discount codes as you want that will unlock that promotion. This allows you to add many (or even thousands) discount codes so you can track ticket sales from different affiliates and partners. You can even apply different discount types to different ticket types within the same promotion.

We have dedicated settings in our dashboard so you can enter your GA4 and GTM IDs, for traffic analytics and conversion tracking.

Absolutely! You can export attendee and customer information with one click. Every data table in our dashboard also has a copy button, which puts the data into your clipboard so it can be pasted instantly into a spreadsheet.

Yes, we can set up a call with someone in the team to help you get the most out of the event ticketing system and event management functionality. If you've used a different ticketing platform for online ticket sales, it's very easy to get started. However, we do have many unique ticketing features, and those will take a little time to get familiar with.

Absolutely! You can export attendee and customer information with one click. Every data table in our dashboard also has a copy button, which puts the data into your clipboard so it can be pasted instantly into a spreadsheet.

Yes, we can set up a call with someone in the team to help you get the most out of the event ticketing system and event management functionality. If you've used a different ticketing platform for online ticket sales, it's very easy to get started. However, we do have many unique ticketing features, and those will take a little time to get familiar with.

Our ticketing platform is built to handle high volumes of ticket sales. With robust platform infrastructure and real-time monitoring, we ensure smooth ticket sales even during peak demand periods.

Absolutely! Whether you're hosting smaller events or a roaring large-scale festival, our ticketing software scales seamlessly to meet your needs, making the process to sell tickets online a breeze and execute the best event possible. Imagine the biggest events you can, and we can support you!

We believe in full transparency. All ticketing fees are clearly outlined from the get-go, so there are no surprises as you sell tickets online or in person. Your customers are also shown all-inclusive pricing on your ticket page, so there are no hidden fees for them either.

Yes, we'd be happy to provide a demo. Our team can walk you through the features of our free event ticketing software, demonstrating how you can leverage it to sell tickets online effectively and manage your event seamlessly. Just use our demo booking form to schedule a demo at your convenience.

We believe in fair ticketing fees. Our pricing structure is crafted to provide value to event creators while ensuring attendees are not overburdened. This balanced approach to ticketing fees underscores our commitment to fostering a fair and accessible event ticketing ecosystem.

You can easily resend their confirmation email from our dashboard. Alternatively, they can download their event tickets from their account on our web site.

We currently do not. Our ticketing features are so vast that it's best to Book Demo Call with one of our team, so you can explain the exactly complexities and requirements of your event business.

Yes, in addition to real time data you get in our dashboard, you can download a PDF summary of your event's financial breakdown, showing online ticket sales, online table sales, door sales and guest tickets / comps.

Yes, we automatically generate dedicated event listings landing pages for you that show all of your future events. These are SEO-optimized and can attract organic Google search traffic.

Absolutely! We take feature suggestions from event organizers very seriously. After all, you're the ones in the thick of things and understand where your challenges and bottlenecks are. Ultimately, we just want to help you to sell tickets as effectively as possible - more ticket revenue for you is good for everyone. You're also much more likely to understand the strengths and weaknesses of other event ticketing platforms that you've used in the past.

Yes we do. There are fields in our event management dashboard where you can add your Hive brand ID and segment IDs. This will then synchronize every ticket purchase to your Hive account.

This is possible, but will need our customer service team to set this up for you.

This is a very standard structure in the event industry. You can invite your co-promoter to the team of a specific event (they can set up a free account), sharing admin permissions and access to financial reporting. Your brand would still be the primary online ticket seller and receive all of the ticket revenue, but both event organizers would be in complete control of the online ticket sales and attendee data. You can also use our event management tools for centralized collaboration and event logistics.

Our promoter blog contains many tips and tricks for producing live events and has information on how to get started with more advanced elements of event production. Our team can also provide consultancy for your specific needs if you don't have enough time to read the blog regularly. This is often a lot easier for event promoters who are very busy are do not have time to make learning new information their top priority.

You can define add-ons with pre-set donation amounts that your patrons can select from. We currently do not support entering any donation amount. We also have the option to accept donations during virtual events on your live stream page.

Yes, you can import pixels from Meta Business Manager and your Facebook Page, as well as TikTok, Google Tag Manager / Google Ads, Reddit and more. We support Meta server-side conversion tracking on iOS devices if you enter your access token.

Our mobile friendly event ticketing software is designed to support all iOS smartphones and tablets and most modern Android devices.

Our platform makes event creation intuitive and efficient:

• Professional Templates: Choose from professionally designed templates optimized for different event types
• Visual Editor: Easily customize layouts without technical knowledge
• Mobile Optimization: All event pages automatically adjust for perfect mobile viewing
• Rich Media Support: Embed videos and image galleries
• Real-Time Preview: See changes as you make them
• Template Library: Save your customized templates for future events

We've optimized every aspect of the ticket purchasing journey:

• Smart Queue Management: Handle high-demand sales without crashes
• Intelligent Recommendations: Suggest relevant add-ons and upgrades
• Express Checkout: Save payment details for faster future purchases
• Social Proof: Show real-time purchase activity to drive urgency
• Abandoned Cart Recovery: Automatically remind users about incomplete purchases
• Multi-Currency Support: Display prices in local currencies

Our platform includes comprehensive marketing and promotion tools:

• Email Marketing: Built-in tools for creating and sending promotional campaigns
• Social Media Integration: One-click sharing and social media campaign tracking
• Affiliate Management: Track and reward promoters who drive ticket sales
• Early Bird Pricing: Automated price tiers to drive early sales
• Waitlist Management: Capture interest even when tickets are sold out
• Cross-Promotion: Leverage our ticket-buyers network for additional exposure

We provide comprehensive tools to streamline operations:

• Team Management: Assign roles and permissions to staff members
• Mobile Check-in App: Fast and efficient entry management
• Real-time analytics: Monitor sales and attendance patterns
• Automated Reports: Schedule regular performance updates
• Task Management: Track event setup and coordination activities
• Integration Options: Connect with your existing business tools

Our payment system is designed for maximum flexibility and security:

• Multiple Payment Options: Accept credit cards, debit cards, and digital wallets
• Global Currency Support: Process transactions in 135+ currencies
• Automated Reconciliation: All transactions are automatically matched and recorded
• Fraud Prevention: Advanced fraud detection and prevention systems
• PCI Compliance: Fully compliant with payment card industry standards
• Chargeback Mitigation: Built-in tools to mitigate and handle chargebacks

We offer flexible payout options to match your business needs:

• Daily Payouts: Available with connected Stripe/Xendit accounts
• International Transfers: Support for cross-border payments
• Real-time Tracking: Monitor all financial transactions in your dashboard

Our refund system is designed to be fair and transparent:

• Flexible Refund Policies: Set custom refund rules for each event
• Automated Processing: Bulk process refunds when needed
• Partial Refunds: Option to refund specific amounts or percentages
• Communication Tools: Automated notifications for refund status
• Cancellation Insurance (Coming Soon): Optional event cancellation protection

Our comprehensive financial reporting includes:

• Real-time Dashboard: Live view of sales, revenue, and transactions
• Detailed Reports: Break down sales by ticket type, promotion, or time period
• Revenue Forecasting (Coming Soon): Predictive analytics for future events
• Export Options: Download reports in multiple formats (CSV, PDF, Excel)
• Custom Reports: Create tailored financial reports for your needs

We employ multiple layers of security:

• Secure Processing: End-to-end encryption for all transactions
• Fraud Detection: AI-powered system to identify suspicious purchases
• 3D Secure: Additional verification for high-risk transactions
• IP Monitoring: Track and block suspicious IP addresses
• Purchase Limits: Customizable limits to prevent scalping
• Risk Scoring: Automated risk assessment for each transaction

We offer comprehensive payment support:

• Credit/Debit Cards: All major cards including Visa, Mastercard, American Express
• Digital Wallets: Apple Pay and other popular options
• Payment Plans: Integrations with Affirm, Afterpay, and Klarna
• Local Methods: Support for region-specific payment methods
• B2B Payments: Invoice and purchase order processing
• Group Payments: Split payments for group bookings

We maintain the highest security standards with:

• PCI compliance for secure payment processing
• 256-bit SSL encryption for all data transmission
• Secure ticket validation to prevent counterfeiting
• GDPR and CCPA compliance for data protection

Our comprehensive fraud prevention system includes:

• Advanced bot detection and prevention
• Suspicious transaction monitoring
• IP-based geographic restrictions when needed
• Purchase limit enforcement
• Secure QR codes for each ticket
• ID matching requirements to prevent unauthorized resales

We integrate with numerous platforms and services including:

• CRM platforms like Hive and Audience Republic
• Marketing tools including Mailchimp
• Analytics platforms such as Google Analytics 4 and Meta Pixel
• Payment processing through Stripe, with support for Affirm and Afterpay/Clearpay
• RFID providers like Billfold, WRSTBND, Intellitix, Mycashless and Weezevent
• Zapier for connecting with 3000+ other apps

Our REST API allows you to:

• Create and manage events programmatically
• Access real-time sales and attendance data
• Integrate with your own mobile apps or websites
• Sync with your existing business systems
• Build custom workflows and automations

Our API documentation is comprehensive and we provide technical support for implementation.

We pride ourselves on providing industry-leading support:

• 24/7 Global Coverage: Round-the-clock support across all time zones
• Multi-Channel Support: Available via email, live chat, and social media
• Rapid Response Times: Average response time under 60 minutes for urgent issues
• U.S.-Based Support Team: Native English-speaking support staff
• Event Industry Experts: Support team with real event management experience
• Proactive Issue Resolution: We identify and solve problems before they impact your event

We provide scalable support based on your event's specific needs:

• Dedicated Account Managers: Personalized support for medium to large events
• Customized Support Plans: Support packages tailored to your event size and complexity
• Priority Support: Expedited response times for time-sensitive issues
• On-Site Support: Available for large-scale events when needed
• Technical Expertise: Specialized support for complex integrations and customizations

We offer comprehensive resources to ensure your success:

• Knowledge Base: Extensive documentation and how-to guides
• Video Tutorials: Step-by-step visual guides for platform features
• Training Sessions: Personalized training for you and your team
• Best Practice Guides: Industry insights and event management tips
• Regular Webinars: Live sessions covering platform updates and features
• Community Forum: Connect with other event organizers and share experiences

We take a comprehensive approach to event success:

• Pre-Event Support: Assistance with setup, configuration, and marketing
• During-Event Support: Real-time monitoring and instant issue resolution
• Post-Event Analysis: Detailed reporting and improvement recommendations
• Attendee Support: Direct assistance for ticket buyers, reducing your workload
• Crisis Management: Emergency support and contingency planning
• Continuous Improvement: Regular feedback collection and service enhancement

Our branding support ensures your event maintains its unique identity:

• Design Consultation: Expert advice on branding and customization options
• Technical Assistance: Help with custom integrations and API implementation
• Brand Guidelines: Support for maintaining consistent branding across all touchpoints
• Custom Solutions: Development support for unique branding requirements
• Quality Assurance: Regular checks to ensure brand consistency

Unlike platforms with limited branding control, we ensure your brand remains front and center throughout the entire ticket buying experience.

We offer extensive customization options to help you create a branded experience:

• Event Page Builder: Intuitive drag-and-drop interface to design your event pages
• Custom Branding: Add your logos, colors, backgrounds, and custom CSS
• White-Label Solution: Fully branded ticketing experience on your own domain
• Custom Fields: Create tailored registration forms with custom questions
• Multiple Languages: Support for multilingual event pages
• Embeddable Widgets: Add ticket purchasing directly to your website

Yes, you have full control over the ticket buying experience:

• Custom Checkout Fields: Collect specific information from attendees
• Flexible Pricing Options: Set up tiered pricing, early bird rates, and VIP packages
• Custom Booking Fees: Choose whether to absorb or pass on booking fees
• Promotional Tools: Create custom promo codes and special offers
• Add-on Sales: Offer merchandise, accommodations, or upgrades during checkout
• Custom Thank You Pages: Design branded confirmation pages

Our platform offers comprehensive ticket customization:

• Branded PDF Tickets: Add your event branding, logos, and custom designs
• Digital Tickets: Mobile-friendly tickets with secure QR codes
• Multiple Delivery Options: Email, print-at-home, or box office collection
• Custom Ticket Rules: Set transfer restrictions and resale policies
• Dynamic Content: Include venue maps, event schedules, or special instructions

Yes, our white-label solution provides enterprise-level customization:

• Custom Domain Setup: Host the ticketing platform on your own domain
• Branded Interface: Fully customized look and feel matching your brand
• Custom Email Templates: Branded communication throughout the customer journey
• API Integration: Seamless integration with your existing systems
• Custom Analytics: Tailored reporting and dashboards
• Dedicated Support: Priority technical assistance and account management

Contact our enterprise sales team to discuss white-label solutions for your organization.

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Yes! Ticket Fairy operates globally and offers localized solutions in many countries:

• Event Ticketing Software Australia
• Event Ticketing Software New Zealand
• Event Ticketing Software United Kingdom
• Event Ticketing Software Canada
• Event Ticketing Software India
• Event Ticketing Software Mexico
• Event Ticketing Software United Arab Emirates